Top 100 Business Processes Outsourcing (BPO) Companies

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Top 100 Business Processes Outsourcing (BPO) Companies

May 2023

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The global demand for business process outsourcing companies has grown exponentially over the years. In the past, only big companies utilized BPOs for their operations, but now, even small businesses and startups see the value they bring. 

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List of the Best BPO Services

  • 211
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • New York, NY

    FirmsDesk is a New York, New York-based call center service and non-voice bpo/back office services company. The large company was founded in 2016. Their team offers voice services and non-voice bpo/back office services.

    Industries

    Notable Project

    In need of customer support, a media company engaged with FirmsDesk. The team was responsible for handling calls and booking appointments for podcasts and brand promotions. 

    "They connected me with my clients and booked my slots effectively."

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  • 212
    • $1,000+
    • 10 - 49 employees
    • Aurora, NE

    Quality Contact Solutions is a call center solutions provider based in Aurora, Neb. that was established in 2007. Their team of more than 25 employees offers B2B telemarketing sales, B2C outsourced calls, QA, and call consulting.

    Industries

    Notable Project

    Quality Contact Solutions provided telemarketing services to follow up on leads for a dental product manufacturer. They reached out to customers who tried samples and converted them to sales.

    "They were constantly looking to improve and deliver more than they originally promised…."

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  • 213
    • $5,000+
    • 50 - 249 employees
    • Ahmedabad, India

    Vindaloo VoIP Solutions Pvt. Ltd., a software development company, is headquartered in Brooklyn, New York. The small team provides custom software development, voice services, mobile app development, and web development. The firm was launched in 2016.

    Industries

    Notable Project

    A telecommunications company has tapped Vindaloo Softtech Pvt. Ltd. to develop a PBX system that provides business-related features. They have also built an SMS inbox to send and receive SMS from the portal. 

    "Overall, I haven't had any major issues."

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  • 214
    • $1,000+
    • 250 - 999 employees
    • Austin, TX

    Transform Solution, a non-voice bpo/back office services company, was established in 2002. The midsize team offers non-voice bpo/back office services, e-commerce development, voice services, Artificial Intelligence, and more. The company is located in Austin, Texas and Surat, India.

    Industries

    Notable Project

    A software company hired TransForm Solutions for contact selection support. They’re tasked with selecting 100 contacts daily from the selected companies to support business partners. 

    "The team's consistency is impressive."

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  • 215
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.9
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Rochester, MN

    SocialBloom is an email marketing company headquartered in Rochester, Minnesota. The small team focuses on email marketing, social media marketing, and direct marketing. The firm was established in 2020.

    Industries

    Notable Project

    SocialBloom provided lead generation services to a technology company. The vendor developed the client's messaging and executed lead generation campaigns that targeted potential customers to obtain leads.

    "They were responsive and thorough. They also used an innovative methodology."

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  • 216
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.5
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 50 - 249 employees
    • Sofia, Bulgaria

    Mercatus is a boutique BPO and ITO service and solution provider from Sofia, Bulgaria founded in 2018. With a team of about 20 employees, they offer their clientele voice services, business consulting, IT staff augmentation, back-office services, and more.

    Clients

    • J2 GLobal
    • Acronis
    • Stefanini
    • Roiti

    Notable Project

    Mercatus has provided branding services to an aluminum architecture company. They have conducted an overshoot target.

    "Thanks to Mercatus's way of working, we achieved targets with little involvement from our side. "

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  • 217
    • $1,000+
    • 250 - 999 employees
    • Merritt Island, FL

    Call Direct Partners is a voice services company located in Merritt Island, Fla. Since 2010, the company has employed a core team of under 50 to augment their clients' inbound sales and customer support.

    Industries

    Notable Project

    Call Direct Partners managed an IT firm's customer support front, handling 150 incoming calls on a daily basis. They handle calls well, which helped the client to reduce costs.

    "We save around $20,000 per month. They offer a very good experience." – Senior Manager, IT Firm

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  • 218
    • $1,000+
    • 10 - 49 employees
    • Fredericton, Canada

    Atlantic Growth Solutions is a voice services company based in Fredericton, Canada with a team of more than 10 members. Founded in 2013, they offer not only voice services but also corporate training for clients in the industries of financial services, IT, and manufacturing.

    Clients

    • Blackberry
    • Fico
    • RtTech Software
    • Masitek

    Industries

    Notable Project

    Atlantic Growth Solutions is running a care coordination firm's pilot programs. Their role involves coaching and training the company in generating leads and helping them develop their value proposition.

    "When they apply their sales coaching and tactics, everything works well."

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  • 219
    • $1,000+
    • 10 - 49 employees
    • T'bilisi, Georgia

    Again Again Agency, a marketing strategy company, was launched in 2021. They are located in T'bilisi, Georgia and T'bilisi, Georgia and have a small team. Their services include marketing strategy, business consulting, direct marketing, market research, and more.

    Clients

    • Marketing Company

    Industries

    Notable Project

    A healthcare company hired Again Again Agency to provide lead generation services. Through call center services, they helped the client attract more potential customers and also took care of copywriting tasks.

    ''Our top management team was happy with the final results.''

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  • 220
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Baliuag, Philippines
    Midsize call center company and non-voice bpo/back office services company Telework PH, is in Baliuag, Philippines. They focus on voice services and non-voice bpo/back office services and were established in 2013.

    Industries

    Notable Project

    Telework PH works as a marketing agency's virtual assistant team. Their main tasks involve scraping names and company data, which would be repurposed for marketing and sales initiatives.

    "They do what they say they're going to do. That warrants 5 stars."

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  • 221
    • Scheduling

      4.0
    • Quality

      4.0
    • Cost

      4.1
    • NPS

      4.3
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Fort Lauderdale, FL

    Talk2Rep is a business process outsourcing company from Fort Lauderdale, Fla. with another office in the Dominican Republic. Established in 2001, they have a team of about 100 that provides both voice and non-voice BPO/back office services.

    Clients

    • Rosetta Stone
    • Bayer
    • Casio
    • AT&T

    Industries

    Notable Project

    Talk2Rep handled the high volume of customer service requests and calls for a business services firm to improve their business processes. They provided call center services, social network management, online chat, and social responsibility services.

    "They are excellent. Customers evaluate their experience with the operators in a positive way. Very rarely is there a margin of error or customers dissatisfied with the attention provided." – HR Executive, Business Services Firm

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  • 222
    • Scheduling

      3.5
    • Quality

      4.0
    • Cost

      3.0
    • NPS

      3.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Jefferson City, MO

    GroupOne Health Source is a full service medical billing and consulting firm based in Jefferson City, Mo. Since 1991, their current team of 108 has been specializing in non-voice BPO services, voice services, and transcription for clients in the medical field. 

    Clients

    • Sunshine Pediatrics
    • Prime Healthcare Providence
    • South Boston Pediatrics
    • Tampa Cardiac Specialists

    Industries

    Notable Project

    A health company needed assistance with their medical billing. GroupOne Health Source provided the long-term service at an affordable price. The staff now has less work to complete since the agency came aboard.

    "Our company saves 20 man-hours on a monthly basis."– Administrative Manager, Health Company

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  • 223
    • $1,000+
    • 1,000 - 9,999 employees
    • Sandy, UT

    NICE inContact is a call center software and voice services provider based in Sandy, Utah, that was established in1997. Their team of more than 1200 employees offers voice call services, inbound lead resolution, customer support, and a customer interaction cloud software.

    Industries

    Notable Project

    NICE inContact provides seasonal call center services for a media company. Their team oversees order processing and handles inbound calls. Their services save the client up to $1000 a month.

    "They are very responsive." — Marketing Director, Media Company

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  • 224
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • London, United Kingdom

    AMD is a business consulting company. The small London, United Kingdom-based agency was established in 2019. Their services include business consulting, email marketing, advertising, voice services, and more.

    Clients

    • Mind Future Gaming
    • Fluuid
    • The PR Genius
    • Vendekin

    Industries

    Notable Project

    AMD Digital has launched marketing campaigns for a petroleum distribution and marketing company. They develop strategies to help improve the company's engagement with audiences and drive sales.

    "They are extremely data-driven, and most of their decisions are based on the numbers they have shown us."

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  • 225
    • $1,000+
    • 1,000 - 9,999 employees
    • Encinitas, CA

    CC Capital Group is an outsourcing agency based in La Jolla, Calif with a team of 25. Founded in 2012, the company offers direct marketing, business consulting, and HR services. Their direct marketing services are focused on telemarketing, among other forms.

    Clients

    • Xerox Corporation
    • Wells Fargo
    • Progressive Insurance
    • Fyzical

    Notable Project

    CC Capital Group provides an outsourced cold-calling sales team for a K–12 mental health organization. They make calls and schedule follow-up appointments.

    "CC Capital Group is extremely helpful so everything is smooth and easy."

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  • 226
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 10 - 49 employees
    • Sharjah, United Arab Emirates

    Launched in 2004, Contactopia is a midsize phone answering service. Their services include voice services and non-voice bpo/back office services. The company is headquartered in Sharjah, United Arab Emirates.

    Industries

    Notable Project

    Contactopia has developed custom software for a 3D printing company. The team was tasked with creating a digital IT that operated in the IoT system.

    "My overall experience has been extremely positive."

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  • 228
    • $1,000+
    • 50 - 249 employees
    • Petaling Jaya, Malaysia

    Launched in 2020, SummitNext Technologies Sdn. Bhd. Is a answering service. Their small team is headquartered in Petaling Jaya, Malaysia and specializes in call center services, customer service outsourcing, back office outsourcing, and sales outsourcing.

    Industries

    Notable Project

    SummitNext Technologies Sdn. Bhd. was hired by a marketing company for their social media management services. The team was tasked with publishing listings and managing online communities on Facebook.

    "They were always on top of the project throughout the entire process."

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  • 229
    • $1,000+
    • 50 - 249 employees
    • Montego Bay, Jamaica

    Global Outsourcing Solutions is a contact center based in Montego Bay, Jamaica. The company, founded in 2012, has around 200 employees who provide voice and non-voice/back office BPO services to various companies.  

    Industries

    Notable Project

    GO Solutions performs cold calls and lead sourcing outreach for a digital marketing company. They call leads, establish an introduction for the company, and transfer the call to a salesperson to close. 

    "They don’t just see me as a client, they see me as a part of the team."

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  • 230
    • $1,000+
    • 50 - 249 employees
    • Nashik, India

    Eluminous Technologies Pvt Ltd is a Nashik, India-based back office outsourcing company. The midsize company was founded in 2002. Their services include back office outsourcing, document digitization & management, and call center services.

    Notable Project

    Eluminous VA was hired by a medical startup firm for their staff augmentation services. The team's main responsibility is to provide the company with highly qualified project coordinators to manage projects. 

    "The workflow is perfect as it should be."

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  • 231
    • Scheduling

      0.6
    • Quality

      4.2
    • Cost

      0.6
    • NPS

      4.3
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Tampa, FL

    AnswerFirst is a telecommunications agency in Tampa, Fla. Founded in 1998, they have about 58 employees that serve a variety of clients in the IT, healthcare, and real estate sectors. AnswerFirst provides voice services and non-voice BPO and back office services.

    Clients

    • Bayer
    • NPR
    • Berkshire Hathaway

    Industries

    Notable Project

    AnswerFirst provided seasonal call answering service for a legal firm with 300 daily inbound calls. They were efficient and saved the client $200 per month. 

    "The efficiency is the main strength." — Manager, Legal Firm

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  • 232
    • Scheduling

      1.1
    • Quality

      4.2
    • Cost

      0.7
    • NPS

      4.1
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Phoenix, AZ

    ReceptionHQ is a voice services and outsourcing firm headquartered in Phoenix, Arizona. Established in 2003, the firm now has just over 50 employees. Most of their services focus on voice call support and operations, including order processing and scheduling appointments.

    Clients

    • FlatFeeLandlord
    • The Spencer Law Firm
    • Kaye Stern Properties

    Industries

    Notable Project

    ReceptionHQ provides answering services for a retail organization in the United States. The client wanted a robust set of tools to enable call direction and processing after an initial greeting, and ReceptionHQ exceeded their standard. Their performance helped the client resolve service issues in a quicker and more efficient manner.

    "It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs." — Administrative Director, Retail Firm

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  • 233
    • Scheduling

      4.1
    • Quality

      4.1
    • Cost

      3.8
    • NPS

      3.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Clarksville, TN

    Premier BPO is an outsourcing firm based in Clarksville, Tennessee, that was established in 2003. Their team of 136 employees offers voice services, BPO services, and HR consulting & outsourcing.

    Clients

    • Inc. 5000

    Industries

    Notable Project

    Premier BPO provides back office outsourcing services to a software company.

    "They provide great customer service and are reliable. They are worth every penny."

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  • 234
    • $1,000+
    • 50 - 249 employees
    • Toronto, Canada

    Telecommunications agency VoiceLogic is located in Toronto, Canada with another location in Minden, Nev. Since 1996, their team of 39 has been specializing in voice services for clients in the business & finance and consumer products industries. 

    Clients

    • DirecTV
    • Nissan
    • KPMG
    • Hilton

    Industries

    Notable Project

    A government organization hired VoiceLogic for their telemarketing. Along with having an effective service, the organization wanted to make more money. VoiceLogic helps them save money as well.

    "It's money-saving." – VP of IT, Government Organization

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  • 235
    • $1,000+
    • 50 - 249 employees
    • Iași, Romania

    IntelligentBee is a software company that's headquartered in Iasi, Romania with a second office in Wilmington, Del. The team serves small and midmarket business clients. Founded in 2010, IntelligentBee specializes in custom software development, web development, web design, and mobile app development.

    Clients

    • Sendgrid.com
    • Cloud-elements.com
    • Flocaapp.com
    • CarnegieTechnologies.com

    Industries

    Notable Project

    IntelligentBee works on the development of an app for connecting influencers to local brands. It also offers insights and will be available for both Android and iOS platforms.

    "I’ve come so far because of IntelligentBee."

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  • 236
    • $1,000+
    • 50 - 249 employees
    • София, Bulgaria

    In София, Bulgaria, Euroccor JSC is a midsize answering service. Founded in 2005, the team provides voice services, non-voice bpo/back office services, and social media marketing.

    Industries

    Notable Project

    Euroccor JSC provides listing quality services for a job searching platform. 

    "Their attention to detail is exceptional."

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  • 237
    • Scheduling

      4.8
    • Quality

      4.8
    • Cost

      4.5
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • London, United Kingdom

    Pearl Lemon is a London based digital strategy agency that was founded in 2016. Their team of 13 employees specializes in SEO, email marketing, and social media marketing. 

    Clients

    • Asteria Diamonds
    • AJ Smart
    • Go International
    • Elevano

    Industries

    Notable Project

    A marketing and advertising company collaborated with Pearl Lemon for cold calling services. The team handled multiple outbound calls according to the agreed target number and ensured qualified booked calls.

    "Pearl Lemon was a one-stop shop for all our marketing needs, especially outbound efforts."

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  • 238
    • Undisclosed
    • 1,000 - 9,999 employees
    • Shah Alam, Malaysia

    Daythree Business Services is a business service provider in Petaling Jaya, Malaysia. They provide voice services, back office services, and business consulting. They work primarily with midmarket and enterprise companies in transportation, telecommunication, and energy industries. Founded in 2008, they have about 150 employees.

    Industries

    Notable Project

    Daythree Business Services provided a group of outsourced telemarketing employees. Their team helped manage contract negotiations. 

    "The account managers are very cooperative and responsive."

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  • 239
    • Undisclosed
    • 10 - 49 employees
    • Pune, India

    Strong Vision Data Processing is a professional data management firm based in Pune, India, and founded in 2016. Their team of 4 employees specializes in non-voice BPO, bookkeeping, and finance and account outsourcing. 

    Clients

    • 82 CLASSIC
    • University of Chicago
    • Sportex Safety
    • K-Ratio

    Industries

    Notable Project

    Strong Vision Data Processing was tasked with monthly statement reporting and providing accounting services to a financial services company. The client needed a quick turnaround for statements with no errors.

    "They are very thorough and make sure they know all the details for any project they work on."

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  • 240
    • $50,000+
    • 250 - 999 employees
    • San Diego, CA

    Based in Tijuana, Mexico and Tijuana, Mexico, Redial BPO Call Center is a midsize non-voice bpo/back office services and answering service company. Their services include non-voice bpo/back office services and voice services.

    Clients

    • Soaren Management
    • Credit Serve
    • Zen Resolve
    • Frontline Asset Strategies

    Industries

    Visit Site

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