Top 100 Business Processes Outsourcing (BPO) Companies

In need of customer support, a media company engaged with FirmsDesk. The team was responsible for handling calls and booking appointments for podcasts and brand promotions. 

"They connected me with my clients and booked my slots effectively."

Quality Contact Solutions provided telemarketing services to follow up on leads for a dental product manufacturer. They reached out to customers who tried samples and converted them to sales.

"They were constantly looking to improve and deliver more than they originally promised…."

A telecommunications company has tapped Vindaloo Softtech Pvt. Ltd. to develop a PBX system that provides business-related features. They have also built an SMS inbox to send and receive SMS from the portal. 

"Overall, I haven't had any major issues."

A software company hired TransForm Solutions for contact selection support. They’re tasked with selecting 100 contacts daily from the selected companies to support business partners. 

"The team's consistency is impressive."

SocialBloom provided lead generation services to a technology company. The vendor developed the client's messaging and executed lead generation campaigns that targeted potential customers to obtain leads.

"They were responsive and thorough. They also used an innovative methodology."

Mercatus has provided branding services to an aluminum architecture company. They have conducted an overshoot target.

"Thanks to Mercatus's way of working, we achieved targets with little involvement from our side. "

Call Direct Partners managed an IT firm's customer support front, handling 150 incoming calls on a daily basis. They handle calls well, which helped the client to reduce costs.

"We save around $20,000 per month. They offer a very good experience." – Senior Manager, IT Firm

Atlantic Growth Solutions is running a care coordination firm's pilot programs. Their role involves coaching and training the company in generating leads and helping them develop their value proposition.

"When they apply their sales coaching and tactics, everything works well."

A healthcare company hired Again Again Agency to provide lead generation services. Through call center services, they helped the client attract more potential customers and also took care of copywriting tasks.

''Our top management team was happy with the final results.''

Telework PH works as a marketing agency's virtual assistant team. Their main tasks involve scraping names and company data, which would be repurposed for marketing and sales initiatives.

"They do what they say they're going to do. That warrants 5 stars."

Talk2Rep handled the high volume of customer service requests and calls for a business services firm to improve their business processes. They provided call center services, social network management, online chat, and social responsibility services.

"They are excellent. Customers evaluate their experience with the operators in a positive way. Very rarely is there a margin of error or customers dissatisfied with the attention provided." – HR Executive, Business Services Firm

A health company needed assistance with their medical billing. GroupOne Health Source provided the long-term service at an affordable price. The staff now has less work to complete since the agency came aboard.

"Our company saves 20 man-hours on a monthly basis."– Administrative Manager, Health Company

NICE inContact provides seasonal call center services for a media company. Their team oversees order processing and handles inbound calls. Their services save the client up to $1000 a month.

"They are very responsive." — Marketing Director, Media Company

AMD Digital has launched marketing campaigns for a petroleum distribution and marketing company. They develop strategies to help improve the company's engagement with audiences and drive sales.

"They are extremely data-driven, and most of their decisions are based on the numbers they have shown us."

CC Capital Group provides an outsourced cold-calling sales team for a K–12 mental health organization. They make calls and schedule follow-up appointments.

"CC Capital Group is extremely helpful so everything is smooth and easy."

Contactopia has developed custom software for a 3D printing company. The team was tasked with creating a digital IT that operated in the IoT system.

"My overall experience has been extremely positive."

A social media agency partnered with Legal IT Group in order to develop a privacy policy, terms of use, and services agreements for the company.

"Their work desires 5 stars."

SummitNext Technologies Sdn. Bhd. was hired by a marketing company for their social media management services. The team was tasked with publishing listings and managing online communities on Facebook.

"They were always on top of the project throughout the entire process."

GO Solutions performs cold calls and lead sourcing outreach for a digital marketing company. They call leads, establish an introduction for the company, and transfer the call to a salesperson to close. 

"They don’t just see me as a client, they see me as a part of the team."

Eluminous VA was hired by a medical startup firm for their staff augmentation services. The team's main responsibility is to provide the company with highly qualified project coordinators to manage projects. 

"The workflow is perfect as it should be."

AnswerFirst provided seasonal call answering service for a legal firm with 300 daily inbound calls. They were efficient and saved the client $200 per month. 

"The efficiency is the main strength." — Manager, Legal Firm

ReceptionHQ provides answering services for a retail organization in the United States. The client wanted a robust set of tools to enable call direction and processing after an initial greeting, and ReceptionHQ exceeded their standard. Their performance helped the client resolve service issues in a quicker and more efficient manner.

"It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs." — Administrative Director, Retail Firm

Premier BPO provides back office outsourcing services to a software company.

"They provide great customer service and are reliable. They are worth every penny."

A government organization hired VoiceLogic for their telemarketing. Along with having an effective service, the organization wanted to make more money. VoiceLogic helps them save money as well.

"It's money-saving." – VP of IT, Government Organization

IntelligentBee works on the development of an app for connecting influencers to local brands. It also offers insights and will be available for both Android and iOS platforms.

"I’ve come so far because of IntelligentBee."

Euroccor JSC provides listing quality services for a job searching platform. 

"Their attention to detail is exceptional."

A marketing and advertising company collaborated with Pearl Lemon for cold calling services. The team handled multiple outbound calls according to the agreed target number and ensured qualified booked calls.

"Pearl Lemon was a one-stop shop for all our marketing needs, especially outbound efforts."

Daythree Business Services provided a group of outsourced telemarketing employees. Their team helped manage contract negotiations. 

"The account managers are very cooperative and responsive."

Strong Vision Data Processing was tasked with monthly statement reporting and providing accounting services to a financial services company. The client needed a quick turnaround for statements with no errors.

"They are very thorough and make sure they know all the details for any project they work on."