Looking for a top BPO firm?

Growing a business, while exciting, gives you a real insight into the complexities of a full-functioning organization. Specifically, you find that some business processes are incredibly taxing – they are time-consuming and costly but need to be done.

That's why we've created this list of the best business process outsourcing services for you to review. Read through company descriptions, former clients, and notable projects to find the best fit for your business. (And, if you want personalized recommendations, tell us about your project.)

List of the Best BPO Services

  • 211
    $1,000+
    50 - 249 Employees
    Charlotte NC

    Datascribe LPO is a legal services and solutions provider based in Charlotte, NC with satellite offices in Whitby, Canada, and Bangalore, India. Founded in 2005, Datascribe and its sole proprietor provide non-voice BPO/back office services and voice/call center services to attorneys and law firms in the USA, Canada, and India.

    Industries
    Notable Project

    Datascribe assisted a healthcare provider with medical processing services. Their work resulted in a 10% decrease in employee workload and client savings of $600 per month. Having introduced more systems, Datascribe also provides the client more accuracy in medical billings.

    "They compare well to others" - Manager, Healthcare Provider

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  • 212
    Undisclosed
    10 - 49 Employees
    Scottsdale AZ

    Back Office Betties is a virtual receptionist agency based n Scottsdale, Ariz. Founded in 2014, this company has 13 employees. Services provided by Back Office Betties are focused on voice services and receptionist work for legal firms and small businesses.

    Clients
    Various Law Firms
    Industries
    Notable Project

    Back Office Betties provides ongoing call center services for a law firm. They take messages from callers, as well as conducting warm transfers, providing information to prospective clients, and scheduling follow-up calls. The law firm has continued working with Back Office Betties for several years due to the quality of their work.

    "Back Office Betties is the face of my company: they’re the first people that a new client talks to. People think their team is a receptionist in my office. I’ve never had an issue where someone didn’t end up hiring me because of their communication with the Back Office Betties team." - Attorney, Law Firm

  • 213
    $1,000+
    2 - 9 Employees
    Las Vegas NV

    Reps Direct is a back-office service provider headquartered in Las Vegas, Nevada. Founded in 2015, their team of 7–8 employees assists small to mid-sized clients with their daily administrative and customer support operations. Over 70% of the clients they serve are e-commerce businesses, and they specialize in answering services, order processing, and inbound appointment scheduling.

    Industries
    Notable Project

    Reps Direct provides customer support for an online dating website. They provided a single point of contact who handles subscription management, refunds, and cancellations during weekday business hours. Their work has largely alleviated the client's administrative burden.

    "Customer service was my least favorite part of the business and now I don't have to worry about it." — Owner, Dating Website

  • 214
    $1,000+
    50 - 249 Employees
    Montego Bay Jamaica

    Global Outsourcing Solutions is a contact center based in Montego Bay, Jamaica. The company, founded in 2012, has around 200 employees who provide voice and non-voice/back office BPO services to various companies.  

    Industries
    Notable Project

    A Digital Marketing Company tapped Global Outsourcing Solutions' call centers and facilities to do cold-call and lead sourcing outreach. They would call leads and establish an introduction for the Company and then transfer the call to the Company's sales team to close. Through this engagement, the Company has seen high closing rates.

    "They’re very flexible and allow us to be 100% involved. They don’t just see me as a client, they see me as a part of the team." - Project Manager, Digital Marketing Company 

  • 215
    $1,000+
    10 - 49 Employees
    Navi Mumbai India

    StatByte Marketing Solutions is a marketing firm based in Navi Mumbai, India, and founded in 2019. Their team of over 10 offers voice services, back-office services, and market research solutions for various clients. They work with small and mid-market firms.

    Clients
    Gridlines LLP
    Industries
    Notable Project

    StatByte Marketing Solutions provided marketing and advertising services for an architectural company. The company was looking to expand their clientele. StatByte Marketing Solutions’ work was met with positive feedback.

    “Efficient.” - CEO, Architectural Company

  • 216
    $1,000+
    250 - 999 Employees
    Atlanta CO

    Founded in 2010, Belay is a non-voice bpo/back office services and phone answering service. Their midsize team is in Atlanta, Colorado. Their services include non-voice bpo/back office services and voice services.

    Industries
  • 217
    $1,000+
    50 - 249 Employees
    Pittsburgh PA

    Established in 1966, CMC is a non-voice bpo/back office services and call center service. They are headquartered in Pittsburgh, Pennsylvania and have a midsize team. The agency specializes in non-voice bpo/back office services and voice services.

    Industries
  • 218
    $10,000+
    250 - 999 Employees
    Mandaluyong Philippines

    Magellan Solutions is a call center and BPO company from Mandaluyong, Philippines with a second office in Brisbane, Calif. It was founded in 2005 and has now grown to a team of 185 employees. Magellan Solution provides both voice and non-voice BPO/back office services. 

    Industries
    Notable Project

    A healthcare firm wanted to improve their customer relations and communicate more efficiently. Magellan Solutions handles inbound and outbound calls for customer service and telemarketing. Their services save the client money and improve their internal efficiency. 

    "They are nice, courteous, patient, and willing to help...There is nothing they need to improve." –Employee, Healthcare Firm

  • 219
    $1,000+
    10 - 49 Employees
    Kyiv Ukraine

    Legal IT Group is a legal consultancy founded in 2014. Based in Kiev, Ukraine, the team of 10 provides legal outsourcing services for its clients. 

    Clients
    Gamedev: Frogwares, Deyteris, Tea&cake Games, Vira Games, Turborocket games
    IT companies: Knowledge Expert, InCust, Prostir, Miritec, PNN soft, DDI, ZubiSoft, Fordewind
    E-commerce: PinTax, Fly technology, Kifreez, Nuts Nuts
    Digital studios:42DM, Admixer, Futuro team
    Notable Project

    Legal IT Group provided a professional legal review for an out-staffing company. They also produced draft contracts, including master service and non-disclosure agreements. Overall, the client was impressed with the team's work.

    "Legal IT Group provided expert commentary to address all our concerns as to potential future difficulties. Now, we readily use the knowledge and tips we’ve received from them during the project." – CEO, Staffing Company 

  • 220
    $1,000+
    50 - 249 Employees
    Antipolo Philippines

    2ndOffice is a business process outsourcing firm headquartered in Antipolo City, Philippines. Established in 2012, they have about 100 employees that mostly works in the retail industry. They specialize in both voice and non-voice BPO, including order processing, direct response, and data entry.

    Clients
    Jay Factory
    Influence Tree
    AVID Logistics
    Industries
    Notable Project

    2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.

    "They are essential to our business." — Marketing Associate, Business Services Firm

  • 222
    Undisclosed
    10 - 49 Employees
    Chesapeake VA

    MAP Communications is an employee-owned virtual receptionist and live 24-hour answering service headquartered in Chesapeake, Va. Founded in 1991, their team of 65 focuses on industries like business services, real estate, education, healthcare, government, legal, and hospitality and leisure. They specialize in voice services.

    Clients
    Coca-Cola
    CBS
    Metlife
    Industries
    Notable Project

    MAP Communications provided after-hours support and bilingual services for a manufacturing company. The 24/7 services offered received positive feedback from the company's clients and improved its sales. 

    "MAP Communication's services have met our expectations; the team was there when customers needed help."  Executive, Manufacturing Company 

  • 223
    $1,000+
    50 - 249 Employees
    Oak Brook IL

    NCC is a collection agency based in Oak Brook, Ill. and was founded in 1969. Their team of 50 employees specializes in voice services and non-voice BPO. They primarily work with clients in the healthcare and medical industries. 

    Industries
    Notable Project

    NCC provided collections and calls services for a real estate firm. They handled bill collection and and appointment setting for the client, allowing them to focus on the core aspects of their business. The client was happy with the quality of their service.

    “Within the first month, our company's profit increased by 17% based solely on the elimination of work, thus outsourced to NCC.” – Owner, Real Estate Firm
     

  • 224
    $1,000+
    10 - 49 Employees
    Norristown PA

    Pereus Marketing is a marketing agency located in King of Prussia, Pennsylvania. Founded in 2014, Pereus Marketing has about 10 employees. They specialize in voice services, direct marketing, marketing strategy, market research and business consulting. 

    Industries
    Notable Project

    Pereus Marketing helped an insulation company generate leads. They found events such as tradeshows, staffs them, and sets appointments with potential buyers. Their team generated about 15-20% of the client's leads so far. 

    "They do really well and their communication is clear. They use Google Docs to take leads and update the spreadsheets at each event."  Owner, Insulation Company

  • 225
    $5,000+
    50 - 249 Employees
    Kolkata India

    AskDataEntry is a data entry service company based in Kolkata, India. The company, founded in 2011, has more than 50 employees and provides non-voice BPO/back office services, market research, accounting, and transcription services. AskDataEntry serves small companies in various industries that include business services, e-commerce, and IT.

    Clients
    UT Realty Inc.
    Slova Finance LLP
    IVORY Contraction
    Texmo Technology
    Industries
    Notable Project

    A business services company hired AskDataEntry for multiple projects that include web development and data entry. To date, AskDataEntry has been meeting the company's expectations in their work.

    "They took my brief and nearly all cases improved and suggested better and more attractive ways of doing things." - Owner, Business Services Company

  • 226
    $1,000+
    10 - 49 Employees
    New Delhi India

    Established in 2009, Gtechwebindia provides BPO, SEO, SMO, and e-commerce development services. They primarily work with small businesses in the retail and e-commerce industries. 

    Clients
    Gardenshed.com
    Gardensheds.com.au
    Upscalestripper.com
    Upscaleshoes.com
    Industries
    Notable Project

    Gtechwebindia provided SEO and SMO services to a phone reselling company. Their work led to improvements in SERP rankings. 

    "The workflow was smooth and seamless." – Director, Mobile Phone Retailer

  • 227
    $1,000+
    10 - 49 Employees
    Tallinn Estonia

    Datarob is a Kyiv, Ukraine-based voice services company. Their team of over 10 employees was founded in 2019 and serves small and midmarket businesses in the IT industry. Additional services include digital and email marketing.

    Industries
    Notable Project

    Datarob provided lead generation services to an IT out-staffing company. The team focused on content production and strategy as well as PPC, capturing around 50 new leads per month and satisfying the internal team. 

    "We have 5,000 clients that came to us and started working with us thanks to Datarob’s services and support." —Sales, IT Out-Staffing Company

  • 228
    $10,000+
    10 - 49 Employees
    Wilmington DE

    RPR Services, LLC is a property preservation and data processing company headquartered in Wilmington, Del. with a secondary office in Maharashtra, India. Founded in 2015 and with a current team of over 50 employees, they provide non-voice BPO, back-office services, web design, branding, and more to small businesses. 

    Clients
    Remedy Field Services Inc
    Notable Project

    RPR Services, LLC helps a property service company with processing their work orders and other operations. They tended to the client's needs overnight and even on weekends, and their overall involvement freed up time for the internal staff's to focus on other aspects of their work.  

    "They are very effective." – CEO, Property Service Company 

  • 229
    $1,000+
    250 - 999 Employees
    Greenville SC

    Direct Outbound is a business-process outsourcing firm based in Greenville, South Carolina, that was established in 2012. Their team of more than 200 employees offers call-answering services, switchboard services, logistics, fulfillment support, and customer service.

    Clients
    Trailside Supply
    Industries
    Notable Project

    Direct Outbound provides call center services for a large US retailer. Their team oversaw all customer communication operations, processed orders, recorded incoming requests, and resolved customer service issues. Their work was reliable and optimized order processing.

    "They are good listeners, provide fast customer service, and offer good products." — Sales Associate, National Retailer

  • 230
    Undisclosed
    50 - 249 Employees
    Tampa FL

    AnswerFirst is a telecommunications agency in Tampa, Fla. Founded in 1998, they have about 58 employees that serve a variety of clients in the IT, healthcare, and real estate sectors. AnswerFirst provides voice services and non-voice BPO and back office services.

    Clients
    Bayer
    NPR
    Berkshire Hathaway
    Industries
    Notable Project

    AnswerFirst provided seasonal call answering service for a legal firm with 300 daily inbound calls. They were efficient and saved the client $200 per month. 

    "The efficiency is the main strength." — Manager, Legal Firm

  • 231
    $1,000+
    50 - 249 Employees
    Austin TX

    B2B Associates is a data science, market intelligence, and intent-driven marketing and sales support company founded in 2016 in Austin, Texas, and with a second location in Pune, India. Their team of over 50 employees provides voice services, content marketing, email marketing, and more to small and mid-sized companies in IT, advertising, and telecommunications.

    Clients
    UBS
    Adobe
    IBM
    Advantage Solutions
    Industries
    Notable Project

    B2B Associates took charge of a lead generation campaign for a financial services firm that needed BANT qualified leads to improve their sales. Thanks to their involvement, the client received a continuous stream of quality leads, improved sales effectiveness, and more insight into their target market.

    "We would also like to acknowledge the stringent QA policy that B2B Associates follow." – Associate Director, Financial Services Firm

  • 232
    $1,000+
    10,000+ Employees
    Bengaluru India

    Infosys is a BPO subsidiary of Infosys Ltd. With over 10,000 employees, they were established in 2002 in Bengaluru, India. They offer voice services, non-voice BPO/back office services, and HR consulting to clients in the financial, healthcare, and telecommunication industries.

    Clients
    Cisco
    Broadspectrum
    Edelweiss Group
    TP Vision
    Industries
    Notable Project

    Infosys BPO used robotic process automation (RPA) to drive higher transaction volumes and improve turnaround time for a multinational mining corporation. They integrated the client’s relevant functions onto a single platform, then automated transactional processes. The client saw significant transformations as a result, including a 36% improvement in efficiency and an overall reduction of cycle time.

     

  • 233
    $1,000+
    50 - 249 Employees
    Bangalore India

    Data Entry Outsourced is a data management firm founded in 2004 in Bangalore, India. With a team of more than 50 employees, Data Entry Outsourced provides non-voice BPO/back office services and voice/call center services to clients across the globe.

    Industries
    Notable Project

    Data Entry Outsourced assisted a business firm with data retrieval for information on the client's work. Their work has cut the client's staff's workload almost in half, saving nearly $150,000 each month.

    "They add success to our company." — CEO, Business Firm

  • 234
    $250,000+
    50 - 249 Employees
    Ajman United Arab Emirates

    Tafaseel BPO is a business process outsourcing company in Ajman and Dubai, United Arab Emirates. Founded in 2011, they have 22 employees that serve mostly small businesses in the government, healthcare, and education sectors. Services include voice services, managed IT services, and BPO services.

    Clients
    Ministry of Economy
    Ministry Of community Development
    Higher colleges of technology. Ministry of Finance
    Etihad Credit Bureau
    Industries
    Notable Project

    Tafaseel BPO provided voice services for a higher education institute. They handled a call center and live chat support. The services had a positive impact on the institute and they excelled in being the face and voice of the organization.

    "It’s been a very smooth experience with Tafaseel BPO in a way that we had high expectations and they met them." –Strategic Comm Specialist, Higher Education Institute

  • 235
    Undisclosed
    50 - 249 Employees
    New York NY

    Horatio is a customer support outsourcing firm based in New York City. Founded in 2018, their team of over 50 employees provides Non-Voice BPO/Back Office Services. 

    Notable Project

    Horatio managed customer engagement and support during a pop-up retail opportunity. Thanks to their flexibility and timely escalations, they were brought on to manage day-to-day customer support as well. 

    "Their communication is great across the board." – Manager, Lifestyle Media Company

  • 236
    $1,000+
    10 - 49 Employees
    Spokane WA

    Leads at Scale is an answering service launched in 2013. They are located in Spokane, Washington and have a small team. The agency offers voice services and non-voice bpo/back office services.

    Notable Project

    Leads at Scale 

    "The team has definitely put us in touch with more leads and increased our brand awareness."

  • 237
    Undisclosed
    2 - 9 Employees
    Coral Gables FL

    Founded in 1975, Sunshine Communication Services is an answering service based in Coral Gables, Fla. Their team of about 10 specializes in voice and BPO services. 

    Clients
    Mayo Clinic
    University of Miami
    Jacksonville Orthopaedic Institute
    Notable Project

    A small company was having trouble keeping track of all the phone calls they were receiving. After searching, they decided Sunshine Communication Services were the best fit. They provided custom account design, scheduled phone reports, and more.

    "The benefits, however, are that all calls are answered." —Small Company

  • 238
    $1,000+
    50 - 249 Employees
    South Plainfield NJ

    Smyyth is a South Plainfield, New Jersey-based non-voice bpo/back office services and call center. They provide non-voice bpo/back office services and voice services and were founded in 1906.

    Industries
  • 239
    $1,000+
    10 - 49 Employees
    Reno NV

    SalesPro Leads is a Reno, Nev. based lead generation firm that was founded in 2012. Their team of 20 specializes in voice services, email marketing, and event marketing and event planning.

    Notable Project

    A voice services company hired SalesPro Leads to help them generate leads. They helped the client target local markets that they were interested in and set appointments for them. The team's work allowed the client to expand its customer base.

    "They helped us attain significantly larger customers with multiple offices." — Owner, Voice Services Company

  • 240
    $1,000+
    10 - 49 Employees
    Kolkata India

    WERVAS is a virtual assistant service provider founded in 2016. The company is made up of less than 10 employees and is headquartered in Kolkata, India. They specialize in non-voice BPO, SEO, and voice services. 

    Industries
    Notable Project

    WERVAS Virtual Assistant Services partnered with a consulting startup where they provided virtual services for the company. Specifically, the team supported HR, staffing, and coordination for the client. 

    "They provide us with a wide scope of internet advertising services and help us carry out a remarkably efficient social media advertising campaigns." – Manager, Salesforce Conslulting Agency

Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT