Top 100 Business Processes Outsourcing (BPO) Companies

Datascribe assisted a healthcare provider with medical processing services. Their work resulted in a 10% decrease in employee workload and client savings of $600 per month. Having introduced more systems, Datascribe also provides the client more accuracy in medical billings.

"They compare well to others" - Manager, Healthcare Provider

Back Office Betties provides ongoing call center services for a law firm. They take messages from callers, as well as conducting warm transfers, providing information to prospective clients, and scheduling follow-up calls. The law firm has continued working with Back Office Betties for several years due to the quality of their work.

"Back Office Betties is the face of my company: they’re the first people that a new client talks to. People think their team is a receptionist in my office. I’ve never had an issue where someone didn’t end up hiring me because of their communication with the Back Office Betties team." - Attorney, Law Firm

Reps Direct provides customer support for an online dating website. They provided a single point of contact who handles subscription management, refunds, and cancellations during weekday business hours. Their work has largely alleviated the client's administrative burden.

"Customer service was my least favorite part of the business and now I don't have to worry about it." — Owner, Dating Website

A Digital Marketing Company tapped Global Outsourcing Solutions' call centers and facilities to do cold-call and lead sourcing outreach. They would call leads and establish an introduction for the Company and then transfer the call to the Company's sales team to close. Through this engagement, the Company has seen high closing rates.

"They’re very flexible and allow us to be 100% involved. They don’t just see me as a client, they see me as a part of the team." - Project Manager, Digital Marketing Company 

StatByte Marketing Solutions provided marketing and advertising services for an architectural company. The company was looking to expand their clientele. StatByte Marketing Solutions’ work was met with positive feedback.

“Efficient.” - CEO, Architectural Company

A healthcare firm wanted to improve their customer relations and communicate more efficiently. Magellan Solutions handles inbound and outbound calls for customer service and telemarketing. Their services save the client money and improve their internal efficiency. 

"They are nice, courteous, patient, and willing to help...There is nothing they need to improve." –Employee, Healthcare Firm

Legal IT Group provided a professional legal review for an out-staffing company. They also produced draft contracts, including master service and non-disclosure agreements. Overall, the client was impressed with the team's work.

"Legal IT Group provided expert commentary to address all our concerns as to potential future difficulties. Now, we readily use the knowledge and tips we’ve received from them during the project." – CEO, Staffing Company 

2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.

"They are essential to our business." — Marketing Associate, Business Services Firm

Telelink provided call center services to a moose incident reporting nonprofit. The team answered, recorded, and reported calls with details about moose sightings and incidents. Their availability, warm nature, and flexibility made them stand out.

"I’ve called in to the number a few times myself, and the person who answers the phone is always very welcoming, pleasant, and knowledgeable. I can’t say anything bad about them." — Chairperson, Moose Incident Reporting Nonprofit

MAP Communications provided after-hours support and bilingual services for a manufacturing company. The 24/7 services offered received positive feedback from the company's clients and improved its sales. 

"MAP Communication's services have met our expectations; the team was there when customers needed help." — Executive, Manufacturing Company 

NCC provided collections and calls services for a real estate firm. They handled bill collection and and appointment setting for the client, allowing them to focus on the core aspects of their business. The client was happy with the quality of their service.

“Within the first month, our company's profit increased by 17% based solely on the elimination of work, thus outsourced to NCC.” – Owner, Real Estate Firm
 

Pereus Marketing helped an insulation company generate leads. They found events such as tradeshows, staffs them, and sets appointments with potential buyers. Their team generated about 15-20% of the client's leads so far. 

"They do really well and their communication is clear. They use Google Docs to take leads and update the spreadsheets at each event." — Owner, Insulation Company

A business services company hired AskDataEntry for multiple projects that include web development and data entry. To date, AskDataEntry has been meeting the company's expectations in their work.

"They took my brief and nearly all cases improved and suggested better and more attractive ways of doing things." - Owner, Business Services Company

Gtechwebindia provided SEO and SMO services to a phone reselling company. Their work led to improvements in SERP rankings. 

"The workflow was smooth and seamless." – Director, Mobile Phone Retailer

Datarob provided lead generation services to an IT out-staffing company. The team focused on content production and strategy as well as PPC, capturing around 50 new leads per month and satisfying the internal team. 

"We have 5,000 clients that came to us and started working with us thanks to Datarob’s services and support." —Sales, IT Out-Staffing Company

RPR Services, LLC helps a property service company with processing their work orders and other operations. They tended to the client's needs overnight and even on weekends, and their overall involvement freed up time for the internal staff's to focus on other aspects of their work.  

"They are very effective." – CEO, Property Service Company 

Direct Outbound provides call center services for a large US retailer. Their team oversaw all customer communication operations, processed orders, recorded incoming requests, and resolved customer service issues. Their work was reliable and optimized order processing.

"They are good listeners, provide fast customer service, and offer good products." — Sales Associate, National Retailer

AnswerFirst provided seasonal call answering service for a legal firm with 300 daily inbound calls. They were efficient and saved the client $200 per month. 

"The efficiency is the main strength." — Manager, Legal Firm

B2B Associates took charge of a lead generation campaign for a financial services firm that needed BANT qualified leads to improve their sales. Thanks to their involvement, the client received a continuous stream of quality leads, improved sales effectiveness, and more insight into their target market.

"We would also like to acknowledge the stringent QA policy that B2B Associates follow." – Associate Director, Financial Services Firm

Infosys BPO used robotic process automation (RPA) to drive higher transaction volumes and improve turnaround time for a multinational mining corporation. They integrated the client’s relevant functions onto a single platform, then automated transactional processes. The client saw significant transformations as a result, including a 36% improvement in efficiency and an overall reduction of cycle time.

Data Entry Outsourced assisted a business firm with data retrieval for information on the client's work. Their work has cut the client's staff's workload almost in half, saving nearly $150,000 each month.

"They add success to our company." — CEO, Business Firm

Tafaseel BPO provided voice services for a higher education institute. They handled a call center and live chat support. The services had a positive impact on the institute and they excelled in being the face and voice of the organization.

"It’s been a very smooth experience with Tafaseel BPO in a way that we had high expectations and they met them." –Strategic Comm Specialist, Higher Education Institute

Horatio managed customer engagement and support during a pop-up retail opportunity. Thanks to their flexibility and timely escalations, they were brought on to manage day-to-day customer support as well. 

"Their communication is great across the board." – Manager, Lifestyle Media Company

Leads at Scale 

"The team has definitely put us in touch with more leads and increased our brand awareness."

A small company was having trouble keeping track of all the phone calls they were receiving. After searching, they decided Sunshine Communication Services were the best fit. They provided custom account design, scheduled phone reports, and more.

"The benefits, however, are that all calls are answered." —Small Company

A voice services company hired SalesPro Leads to help them generate leads. They helped the client target local markets that they were interested in and set appointments for them. The team's work allowed the client to expand its customer base.

"They helped us attain significantly larger customers with multiple offices." — Owner, Voice Services Company

WERVAS Virtual Assistant Services partnered with a consulting startup where they provided virtual services for the company. Specifically, the team supported HR, staffing, and coordination for the client. 

"They provide us with a wide scope of internet advertising services and help us carry out a remarkably efficient social media advertising campaigns." – Manager, Salesforce Conslulting Agency