Top 100 Business Processes Outsourcing (BPO) Companies

Direct Answer provides outbound and inbound donation generation and processing for an international human rights organization. The client's annual drive requires them to temporarily scale up a great deal, and Direct Answer demonstrated supplemented resources successfully. In addition to sending direct mail and making calls, Direct Answer provided accounting services. 

"Though we’re a mid-sized organization, we were sometimes too small for an agency to take on as a client. When we eventually contacted Direct Answer, we found them personable, thoughtful, and excited to work with us." — Donor Stewardship Officer, Human Rights Organization

LinkSolution developed a data center inventory system for an oil and energy firm. The goal of the system was to reduce working times overall. The system reduced inventory errors by 80% and hours spent on work by 60%.

“Once the project was finished, we understood that we had a technological partner for future challenges.” - IT Manager, Oil & Energy Firm

Back Office Betties provides ongoing call center services for a law firm. They take messages from callers, as well as conducting warm transfers, providing information to prospective clients, and scheduling follow-up calls. The law firm has continued working with Back Office Betties for several years due to the quality of their work.

"Back Office Betties is the face of my company: they’re the first people that a new client talks to. People think their team is a receptionist in my office. I’ve never had an issue where someone didn’t end up hiring me because of their communication with the Back Office Betties team." - Attorney, Law Firm

Nisos worked with an organic grocery store in developing a website and mobile app that aims to provide store inventory in real time. Nisos provided hours of free consultations and provided innovative solutions throughout the project.

"Nisos Technologies was knowledgeable and very quick to respond." - CEO, Organic Grocery

LexReception helps a legal services company by providing 24-hour answering services for an array of third-party clients. Their staff can schedule appointments on the call. In addition, bilingual operators are available to answer Spanish-speaking callers. The team's reliable services streamline internal workflows.

ScaleMill created a team of sales development representatives to help the in-house sales department for the client, an outsourcing company. The results of the project surpassed the initial business objectives the client had for ScaleMill.

“They surpassed our expectations, and they always went the extra mile. They were able to achieve higher numbers and even better conversion rates than we anticipated.” – CEO & Founder, Outsourcing Company

StatByte Marketing Solutions provided marketing and advertising services for an architectural company. The company was looking to expand their clientele. StatByte Marketing Solutions’ work was met with positive feedback.

“Efficient.” - CEO, Architectural Company

Xplore-Tech was hired by an IT company to field its 500,000 inbound calls per day. The partnership began in 1995 and continues to this day. 

"They have great service and speedy resources." — IT Manager, Technology Company

NCC provided collections and calls services for a real estate firm. They handled bill collection and and appointment setting for the client, allowing them to focus on the core aspects of their business. The client was happy with the quality of their service.

“Within the first month, our company's profit increased by 17% based solely on the elimination of work, thus outsourced to NCC.” – Owner, Real Estate Firm
 

A multi-physician medical practice hired Anserve Inc. to handle incoming calls. Anserve Inc. provided answering services particularly during times when the practice is not open like nights, weekends, and holidays. They receive the calls and then route them to the appropriate doctor in the practice. They also provided other call-related services that cover situations like medical emergencies. Anserve Inc. effectively used the latest appropriate technologies with their services which met the practice's expectations.

"The team’s services are excellent and we’ve had no problem or issues with Anserve — that’s also the reason why we’ve stayed with them." - Administrator, Multi-Physician Medical Practice

Virtual Assist USA provides full-service administrative management for a gambling firm in the United States. They handle a considerable task of managing clearances, settlements, and other financial obligations. In addition to bookkeeping and data entry, their team helps with web content updates, appointments, and more. Their efficiency is one of the highlights of the client's experience.

"They are a proactive team that works with and for businesses." — HR Manager, Gambling Company

Vozova provided outbound voice solutions for a data solutions company. The company needed assistance with communicating with their customers. Vozova has helped run a campaign for the company for around two years.

“Their team can make adjustments to make a campaign successful.” - Vice President, Data Solutions Company

MAP Communications provided after-hours support and bilingual services for a manufacturing company. The 24/7 services offered received positive feedback from the company's clients and improved its sales. 

"MAP Communication's services have met our expectations; the team was there when customers needed help." — Executive, Manufacturing Company 

Gold Cross Answering Service managed service-oriented calls after business hours for a 24-Hour HVAC and refrigeration company. After collecting customer information, they notified the appropriate on-call staff. Their high-quality customer service and precise communication satisfied the client.

"They do a great job of communicating to ensure our needs are met." — Service Manager, 24-Hour HVAC & Refrigeration Company

Gtechwebindia provided SEO and SMO services to a phone reselling company. Their work led to improvements in SERP rankings. 

"The workflow was smooth and seamless." – Director, Mobile Phone Retailer

Affiliated Outsourcing provided outbound telemarketing for a mid-market media firm. The client wanted to engage existing and potential clients directly in an effort to showcase their company's capabilities in a more personal manner. Affiliated Outsourcing's service saved the client around $14,000 monthly over hiring in-house voice support.

"They have well-spoken staff. They are able to do these things well." — Marketing Manager, Media Firm

WERVAS Virtual Assistant Services partnered with a consulting startup where they provided virtual services for the company. Specifically, the team supported HR, staffing, and coordination for the client. 

"They provide us with a wide scope of internet advertising services and help us carry out a remarkably efficient social media advertising campaigns." – Manager, Salesforce Conslulting Agency

PeopleTree Knowledge Services handled the customer support needs of an athletic marketing firm to provide assistance during peak seasons. They assist with order entry in addition to phone, email, and chat support, which improved the client's efficiency.

"Our internal staff was very impressed with the quality of service they provided." — Owner, Athletic Marketing Firm

A logistics and shipping company hired Fusion Global Services (FGS) to provide outsourced call center services to augment their in-house call center. FGS agreed to the number of calls that the company needed them to do, the average handling time per call, and the quality of each call. FGS has been delivering on these metrics and, if any issues come up that need to be fixed of adjusted, they are quickly fixed.

"They adapt to our business and make sure they have proposals to make sure we’re always succeeding." - Head of Customer Care, Logistics and Shipping Company

Infosys BPO used robotic process automation (RPA) to drive higher transaction volumes and improve turnaround time for a multinational mining corporation. They integrated the client’s relevant functions onto a single platform, then automated transactional processes. The client saw significant transformations as a result, including a 36% improvement in efficiency and an overall reduction of cycle time.

A government organization hired VoiceLogic for their telemarketing. Along with having an effective service, the organization wanted to make more money. VoiceLogic helps them save money as well.

"It's money-saving." – VP of IT, Government Organization

Cenit Inc provided backend development services for a SaaS provider. The provider had Cenit Inc manage the orders placed through their chatbot. This has reduced the work that the provider’s team has to deal with on a regular basis.

“Cenit Inc is always on top of it.” - Enterprise Account Manager, SaaS Provider

Tafaseel BPO provided voice services for a higher education institute. They handled a call center and live chat support. The services had a positive impact on the institute and they excelled in being the face and voice of the organization.

"It’s been a very smooth experience with Tafaseel BPO in a way that we had high expectations and they met them." –Strategic Comm Specialist, Higher Education Institute

Remote Team Solutions provided back-office data entry services for a real estate company. The team processed paperwork and managed the client's web portals.

CloudTask 

"Quote."

Horatio managed customer engagement and support during a pop-up retail opportunity. Thanks to their flexibility and timely escalations, they were brought on to manage day-to-day customer support as well. 

"Their communication is great across the board." – Manager, Lifestyle Media Company

ProComm provided answering services and scheduling to a telecommunications firm to increase their customer service, which helped improve the company's efficiency. 

"They meet our expectations and have even gone above them." — Customer Service Manager, Telecommunications Firm

A development company was trying to expand it's coverage to include most of the United States, so Upcall helped them execute their strategy through cold calling. Upcall generated unexpectedly good results, finding more high quality leads and conversions than were predicted.

"The cold-calling venture was a hypothesis, so we didn't expect much, but it was successful. From roughly 600 leads in our database, we've generated two deals." —Business Development Manager, Development Company