Top 100 Business Processes Outsourcing (BPO) Companies

Ec3 has provided call center services to a telecommunications company since 2013. Their agents contact customers who are eligible for renewal and work on closing deals.

“They stick with what they do well, and it’s why they’re so successful.”

Purple Sales has been hired by a growth strategy firm to develop integrated inbound and outbound marketing strategies for them. Their work includes lead generation, appointment setting, and follow-up calls.

"Their focus on continuous improvement shows in the results of our campaigns."

AdvancedMD provides full-service back office support for a medical clinic in Florida. The services rendered include management of patient records, billing customer support, and business analytics. The client has noted a marked improvement in their practice's efficiency. Advanced MD's contribution is saving hundreds of dollars a month on customer support with strong results.

"[AdvancedMD] Organizes your life in a simpler way, creating a more comforting work atmosphere, and the best results in less time." — Customer Service Manager, Healthcare Hospitality Clinic

eCoast Marketing delivered staff augmentation services for a consultant’s client. They boarded as a sales development team with the goal of scaling revenue for the organization.

"eCoast Marketing is willing to customize and accommodate."

TELUS International provides custom software development efforts for a workplace safety and insurance board. They handled end-to-end development of a healthcare billing system and now provide maintenance.

“They’re a leading electronic medical record provider in Canada.”

Alcor provided an independent media organization with HR services, managing their hiring, accounting, and legal needs. Some of their tasks include resolving employee issues and assisting with legal consultancy.

"They had an impressively dedicated attitude. It was a pleasure to work with them."

First Point Communications provided outbound call services for a real estate agency. Additionally, the team worked to generate leads, set appointments, and built relationships with clients.

"They are thoroughly professional and hard-working."

The Contact Company is providing 24/7 customer support for technical and sales issues. They offer assistance via phone, email, social media, live chat, and corporate web forums.

“The Contact Company easily surpassed our goal for 80% customer satisfaction.”

SunTec India developed a website for a textile retailer. The team built the Magento 2 website and ran SEO and PPC campaigns to drive traffic to the site.

"They are eager to find a solution or answer for you."

Deeper Insights developed an AI-powered matching algorithm to pair statements of work with optimal contractors and freelancers. They also built a frontend chatbot to aid users in developing their scope of work.

"On the personal side, I loved their team. They were on time or ahead of time. I can’t fault them for anything."

Abby Connect provides phone answering services for a real estate services company. They’ve created a personalized script to answer calls during and after working hours.

''They pay attention to details and can get a lot of information from our customers, enabling us to follow up on leads.''

Voice Contact Center provides ongoing call center services for a footwear retailer. The team handles incoming calls and responds to emails.

"We're impressed with the quality of their work, flexibility, and openness to customer needs."

Anserve Inc. provides call center services for a lock and safe company. They answer the phones when the client is out of the office, take customers’ information, and forward it to the client via email.

“My engagement with Anserve Inc. has worked out well.”

Global Bilgi served as the call center partner to a telecommunications service provider. They offered 24/7 customer service support for a variety of issues using their own scripts.

"They're very professional and were good at meeting KPIs."

Ameridial provides call center services and outreach for a data modeling company. The team performs inbound and outbound calls, web service and IVR in this 10-year ongoing partnership.

"They truly want the program to be successful."

Trupp Global provides data abstraction services for a software technology company, supporting the work of other data-providing agencies, manually abstracting 40 to 50 data points.

“We give them work, they jump on it and do it in a timely manner.”

A cybersecurity company hired Abstrakt Marketing Group to handle outbound calls. 

"They appeared to have good systems internally."

Pharmbills provides accounting services to a financial consulting firm. Their services include behavioral health billing, payment posting, and claims follow-up with insurance.

"Pharmbills is such a well-run company."

CanadaDirect provided telemarketing services using voice assistants and live agents. They called the existing customers and offered them the products they might be interested in. 

“Compared to other vendors in the marketplace, they were by far the best.”

2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.

"They are essential to our business." — Marketing Associate, Business Services Firm

Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

"They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

4D Global worked with an IT company to assist in a variety of different projects, from staff augmentation and billing to retirement and health insurance management. With their keen business understanding, they delivered a tailored experience, saving the client about $100,000 per month.

"Their quality of service is excellent." - IT Director, IT Company

A renewable energy company has hired Intellink to handle 24/7 customer support services for several eastern European clients.

"They are really committed."

A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.

"They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm

The Hour was hired by a technical recruitment firm to source and recruit candidates to help them scale their end clients' teams.  They've helped build out and iterate on the client's recruitment processes.

“The Hour - Back Office and Virtual Assistant Services’ understanding of our business, needs, and goals is exceptional.”

StatesideBPO manages a manufacturing firm's inbound calling and customer service. The team uses its advertising expertise to accelerate the firm's business processes and provide top-level customer service. StatesideBPO has saved the firm roughly 20% with regards to time and monetary resources. 

"So far, StatesideBPO's service has been excellent." – President, Manufacturing Firm 

24H Virtual provides ongoing virtual assistance support to an accounting firm with the goal of generating warm leads. They keep track of calls, listen to customer's inquiries, and redirect calls when needed.

"I’ve been quite happy with their services from the get-go."

TMP Direct provided BPO services for a telecommunications company. They provided voice services agents for the client.

"I liked their work culture and environment."

Evoice provides inbound call management and support for an education firm. Their team took over customer requests and some administrative functions to increase convenience and ease financing costs. Their work improves the efficiency of their operations and the quality of their service.

"It has made us look more professional and we never miss any important calls. It has helped us to connect with our clients and thus improved our business." — Administrator, Education Firm

Devott Co., Ltd. is helping a real estate advisory firm analyze the markets within China by providing them with in-depth market research. They use the data to provide competent advice to their clients.

"I have been provided with sufficient data, and their in-country assistance is high-quality."