Looking for a top BPO firm?

Growing a business, while exciting, gives you a real insight into the complexities of a full-functioning organization. Specifically, you find that some business processes are incredibly taxing – they are time-consuming and costly but need to be done.

That's why we've created this list of the best business process outsourcing services for you to review. Read through company descriptions, former clients, and notable projects to find the best fit for your business. (And, if you want personalized recommendations, tell us about your project.)

List of the Best BPO Services

  • 121
    Undisclosed
    50 - 249 Employees
    Gastonia NC

    AnswerLive is a call center and BPO agency founded in 1982. They have headquarters in Gastonia, N.C. and additional offices in Grants Pass, Ore. and Lubbock, Texas. Their team of 11 specialists offers voice services and non-voice BPO primarily to small businesses. 
     

    Clients
    Robert R. McGill Air Conditioning INC
    Notable Project

    AnswerLive provided call center services for an air conditioning service company. They supply after-hours live operators who converse with customers and gather information, which then gets relayed to the client’s on-service technician. Through this service, the client doesn’t lose the crucial clients who contact the company after the office closes each day.

    “We receive an average of six calls per day after hours. During the summer months, the amount of after-hours activity and number of calls can rise. The loss of revenue from all these missed calls per day would be extraordinary if we didn’t have Answerlive’s support.” – Manager, Air Conditioning Service Company
     

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  • 123
    $1,000+
    50 - 249 Employees
    Dhaka Bangladesh

    ASL is a business process outsourcing firm located in Dhaka, Bangladesh with a team of fewer than 50 employees. Started in 2012, the team provides both non-voice and voice services, social media marketing, and more, to mid- and small-sized businesses.

    Clients
    Telamon
    Pool Guard USA
    Agnew Field Services
    Paul Anthony Real Estate
    Industries
    Notable Project

    ASL provides data entry services for a legal company. The team lessens the client’s internal workload by simplifying and cleaning up their collection databases.

    "ASL is a company that offers an immediate response to any type of problem that may arise." — Finance Senior Manager, Legal Company

  • 124
    $1,000+
    50 - 249 Employees
    Farmington CT

    Strategic Sales & Marketing (SSM) is a lead generation company based in Farmington, Conn. Founded in 1989, SSM helps companies with lead generation and appointment setting services focused on B2B major accounts.  Typical clients are looking to reach the Owner, Director, VP or C level of contact, have a sales cycle that requires multiple touch-points, and uses a "solution sell process." 

    Clients
    CT Technology Council
    FFF Associates
    Gerber Scientific
    Karen Spencer Design
    Industries
    Notable Project

    Strategic Sales & Marketing created cold call scripts for an engineering consulting firm that focused on their specific market focus and objectives. They also handle the client’s calling services to generate relevant leads.

    "We were able to close two new deals in the first three months, which was huge for us. The process has been seamless for the companies we’re contacting. They don’t know it’s an outside service who contacted them in the first place." — Recruiter, Engineering Consulting Firm

  • 125
    Undisclosed
    50 - 249 Employees
    Phoenix AZ

    Nexa is a virtual assistant agency based in Phoenix. Founded in 1982, their team of around 440 employees focuses on voice services.

    Clients
    Whitehardt
    Skupin Law Group
    Triple A Plumbing & Jetting
    Baselayer
    Industries
    Notable Project

    Nexa provided virtual assistant services for an advertising agency. The team processed incoming calls for both local and national campaigns. They were responsible for intake services and lead generation as well. 

    "They are competent, confident, and compassionate for each call." – CFO, Advertising Agency

  • 126
    Undisclosed
    250 - 999 Employees
    Easton PA

    Call center service LawyerLine was established in 2009. They are in Easton, Pennsylvania and Basking Ridge, New Jersey and have a midsize team. LawyerLine provides voice services.

    Industries
  • 127
    $1,000+
    50 - 249 Employees
    Sacramento CA

    Softfile is a BPO services corporation founded in 1988. Based in Sacramento, Calif., their team of about 20 employees specializes in Non-Voice BPO/Back Office Services and voice services. The industries they focus on are financial services, legal, healthcare, and medical. 

    Clients
    The County of Sonoma
    KVIE Public Television
    CA Secretary of State
    Industries
    Notable Project

    Softfile provided a health company with document and data management services. They helped the client avoid a large backlog of content, and boosted their content efficiency and accuracy.

    “They provide services with a huge amount of accuracy so we don’t have to hire extra people.” – HR Director, Health Company

  • 128
    $5,000+
    10 - 49 Employees
    Oakville Canada

    Martal Group is a sales agency based in Oakville, Canada and San Francisco. Founded in 2009, their team currently consists of 34 employees, who serve mostly technology companies in SaaS, Enterprise software and IT sectors. They offer services in outbound lead generation, appointment setting, account management, and sales.

    Clients
    Uber Freight
    Clickworker
    Berger-Levrault
    Jedox
    Industries
    Notable Project

    A Freight Digital Platform hired Martal Group to grow its North American client base. They assisted with campaigns targeting 3 different customer segments owning research / prospecting, messaging (email, call scripts), and outreach (email, calls) to schedule meetings before handing off to in-house sales team. The client landed some new logos and is nurturing others, he noted that compared to the client's other provider, Martal Group performed exceptionally. 

    "Their quickness at learning our product and industry as well as their ability to pivot impressed us." – Business Development Manager, Freight Digital Platform

  • 129
    $1,000+
    50 - 249 Employees
    Ellicott City MD

    Grindstone is a business development company located in Ellicott City, Md. Since 2003, their team of nearly 15 has been specializing in voice and BPO services in different industries including retail and financial services.  

    Clients
    CSC
    Healthsoft Solutions
    Marc Brick Display
    APR Supply
    Industries
    Notable Project

    Grindstone provides telemarketing services for a large bank. The client found Grindstone fast and efficient, and their business has improved since working with them.

    "They provide the best telemarketing software that we have ever had. It provides great services for us." —Business Development Director, Large Bank

  • 132
    $1,000+
    50 - 249 Employees
    Cornwall Canada

    @liveconx is a telecommunications firm in Cornwall, Canada. Founded in 1978, they have at least 50 employees that serve clients in the education, healthcare, and retail sectors. @liveconx provides voice services and non-voice BPO and back office services.  Established in 1978, they have just over 50 employees. Their services consist mostly of voice assistance outsourcing and back-office processing, such as data entry and other similar tasks. 

    Clients
    Dundas & Glengarry
    National Capital Commission
    Belfor Restoration
    Industries
    Notable Project

    @liveconx provides appointment management and voice scheduling for an IT infrastructure firm. The client wanted to speed up their bookings and had to outsource to a team with the right skills. @liveconx took over the client's appointment system, establishing a more efficient workflow that enabled the client to better serve their customers.

    " I am very confident in their services. They save us about $10,000 a year." — Executive, IT Firm

  • 133
    Undisclosed
    250 - 999 Employees
    Orlando FL

    XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.

    Clients
    MediaWorks 360
    Industries
    Notable Project

    XACT provided call center services for a hospitality and health care company. They offered reporting services and created a dental practice information directory for the agents. XACT leveraged a comprehensive training process to deliver excellent abandon rates, conversion rates, and QA scores for the client.

    “The abandon rate was exceptional, basically zero. We didn’t have any issues with missed calls, and the agents were always polite. The conversion rates and QA scores were also impressive. We carried about a 35-percent conversion rate, from seeing a TV commercial to making a call and setting an appointment, and they maintained that.” – Former Manager, Hospitality & Health Care Company

  • 134
    $1,000+
    250 - 999 Employees
    New York NY

    Morae Global is a legal consulting and solution providing firm that has offices in Hong Kong, Switzerland, Banglore, India, London, Washington, DC, and New York City. Founded in 2005, Morae Global's team of 133 employees offers non-voice BPO/ back office services, and voice/call center solutions to their clients.

    Industries
    Notable Project

    The team at Morae Global partnered with a legal firm in order to provide back-office services to the firm. Morae Global provided back office and data entry services to the client. The firm handles most of the client's data entry tasks and legal documents. The client was very pleased with the work done by the team at Morae Global. 

    "We have increased our ability to handle cases and clients in a more expedited manner...They do a great job. We're happy." — Director, Legal Firm 

  • 135
    $1,000+
    50 - 249 Employees
    Vilnius Lithuania

    Founded in 2015, Baltic Assist is a business process outsourcing company that specializes in non-voice BPO and financial accounting. Headquartered in Lithuania, their team of 67 primarily works with small and midmarket business in information technology, e-commerce, and retail industries. 

    Clients
    Palliance
    OrderYOYO
    Industries
    Notable Project

    Baltic Assist partnered with a healthcare company and provided the client with financial and supply chain support. They also provided customer support for the client’s branches and communicated within the supply chain with different invoices. The client was happy with their work and is increasing their involvement within the firm. 

    “Baltic Assist helps reduce the level of detail and number of transactions I need to involve myself in, which is extremely helpful. We’re thrilled with their work so far, especially for accounting and financial reporting. We’re increasing their involvement and giving their team more responsibility in our day-to-day functions.” - Managing Director, Healthcare Company
     

  • 136
    Undisclosed
    50 - 249 Employees
    Noida India

    Acelerar Technologies is a KPO firm based in Noida, India. Founded in 2010, Acelerar's team of 270+ employees provides non-voice BPO/back office services and voice/call center services to clients around the world.

    Clients
    RCI
    NeuroPower Group
    Sandercok & Cowie
    Chukka
    Notable Project

    Acelerar Technologies worked with an IT company to assist with payment processing and facilitate the sales process for customers. The client reports that Acelerar is well organized with competitive prices and an emphasis on communication. Acelerar saves the client up to 12% of what it would spend with other companies.

    "[Acelerar gives us] savings in plans and services, excellent communication at all times, and well-protected data." - Senior Adminstration Manager, IT Company

  • 137
    $1,000+
    250 - 999 Employees
    Austin TX
    Consero is a non-voice bpo/back office services company headquartered in Austin, Texas; Boston, Massachusetts and Bengaluru, India. The midsize team specializes in non-voice bpo/back office services and voice services and was founded in 2006.
    Industries
  • 138
    $5,000+
    250 - 999 Employees
    Nashville TN

    JumpCrew is a midsize advertising company. They focus on advertising, digital strategy, marketing strategy, content marketing, and more and were launched in 2016. The company is based in Nashville, Tennessee.

    Industries
    Notable Project

    JumpCrew

    "They’re very quick, and they're very flexible in adjusting to our needs."

  • 139
    $1,000+
    250 - 999 Employees
    New York NY

    PREMIUMHELP is a small non-voice bpo/back office services company launched in 2010. Their services include non-voice bpo/back office services, social media marketing, and graphic design. The agency is located in New York, New York.

    Industries
    Notable Project

    PREMIUMHELP was hired for SEO services for a consumer products company. They provided a VA that improved the Google search rankings and generated organic traffic. The VA managed other marketing tools, as well.

    "The skills and efficiency of my VA were commendable."

  • 140
    Undisclosed
    250 - 999 Employees
    Hollywood CA

    Evoice is a phone services firm headquartered in Los Angeles California, that was established in 1995. Their team of over 1,000 employees offers voice services, transcription, inbound appointment scheduling, and virtual receptionist services.

    Clients
    Fire Recovery USA
    Moisture Jamzz
    Hollywood Academy of Music
    Industries
    Notable Project

    Evoice provides inbound call management and support for an education firm. Their team took over customer requests and some administrative functions to increase convenience and ease financing costs. Their work improves the efficiency of their operations and the quality of their service.

    "It has made us look more professional and we never miss any important calls. It has helped us to connect with our clients and thus improved our business." — Administrator, Education Firm

  • 141
    $10,000+
    50 - 249 Employees
    Casablanca Morocco

    ACTIVE PROFILE is an IT staff augmentation company in Casablanca, Morocco. The small company was launched in 2015. Their services include IT staff augmentation, web development, custom software development, e-commerce development, and more.

    Industries
    Notable Project

    QS Dev International develops B2B outgoing sales calls program for an alternative energy supplier. They are responsible for marketing the company's electricity and natural gas supply offers.

    "Their flexibility and adaptation to the needs of a constantly evolving activity are impressive."

  • 142
    $10,000+
    50 - 249 Employees
    Haddon Township NJ

    VSA, Inc. is a B2B telesales company headquartered in Haddon Township, N.J. They also have an office in Philadelphia. The company, founded in 2001, has a team of 100 people who specialize in voice services. They mostly work with mid-market businesses, but also have small and enterprise clients. Working across industries, they have built expertise in the health care, education and manufacturing and logistics industries.

    Clients
    Healthcare Administrative Partners
    Care Logistics
    Edwards Life Sciences
    School Wise Press
    Industries
    Notable Project

    VSA, Inc. provided lead generation and appointment setting services for a software company. The client wanted to identify business owners that they could potentially partner with. VSA, Inc. conducted research and developed a list of potential companies, and set up meetings for the client with the C-Suite individuals of those companies. After working with the company, the client received new business. 

    “VSA exceeded our expectations, successfully delivering qualified leads that led to new business.” — Director of Business Development, Software Company 
     

  • 143
    $1,000+
    10 - 49 Employees
    Sycamore IL

    Rozlin Financial Group, Inc. is a licensed and bonded collection agency founded in 2008 in Sycamore, Ill. with no more than 50 employees. They offer voice services and back-office services for small and mid-market firms alike.

    Clients
    Petland
    Industries
    Notable Project

    Rozlin Financial Group, Inc. provided collection services for a surgery center. The center has Rozlin Financial Group, Inc. collect from uncollectible accounts. The center has had success with collections thanks to Rozlin Financial Group, Inc.’s assistance.

    “Workflow is great. They communicate very well and are super efficient and responsive.” - Administrative Assistant, Surgery Center

  • 144
    $1,000+
    50 - 249 Employees
    Chennai India

    Founded in 2014, BOSS HealthCare is a BPO services provider with about 10 employees based in Chennai, India. BOSS HealthCare offers non-voice BPO/back office services, voice/call center services, and transcription capabilities to clients in the health care & medical industry. 

    Industries
    Notable Project

    BOSS HealthCare partners with an IT firm, handling medical billing, which allows employees to avoid quality analysis and control. BOSS supplies these services on a large scale efficiently and responsibly.

    "They have large coverage." - Manager, IT Firm

  • 145
    $1,000+
    50 - 249 Employees
    Antipolo Philippines

    2ndOffice is a business process outsourcing firm headquartered in Antipolo City, Philippines. Established in 2012, they have about 100 employees that mostly works in the retail industry. They specialize in both voice and non-voice BPO, including order processing, direct response, and data entry.

    Clients
    Jay Factory
    Influence Tree
    AVID Logistics
    Industries
    Notable Project

    2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.

    "They are essential to our business." — Marketing Associate, Business Services Firm

  • 147
    $5,000+
    250 - 999 Employees
    London United Kingdom

    Flat Rock Technology is a development agency headquartered in London, with an office in Varna, Bulgaria. Since 2008, their team of 88 has been specializing in custom software development, mobile app development, UX/UI design, and more for mainly midmarket-size clients. They primarily serve clients in the IT, consumer products & services and media industries. 

    Clients
    Purify Digital
    Triple Jump Technologies
    LabWorm
    Doppio
    Industries
    Notable Project

    Flat Rock Technology created an e-commerce website for a travel bicycle retailer. They continue to maintain the website with various updates. The client prides the team on their professionalism. 

    "There is a high degree of professionalism in the team, and they always go the extra mile to complete a task. By opening up new channels, we have increased our sales revenue opportunities exponentially." – Head of Digital Technology, Travel Bicycle Retailer

  • 148
    $1,000+
    50 - 249 Employees
    Hiram GA

    DataPlus is a development and data entry agency in Hiram, Ga. Founded in 1992, they have at least 50 employees that serve clients in the healthcare, financial services, and business services sectors. DataPlus provides voice services and non-voice BPO/ back office services. 

    Industries
    Notable Project

    A consumer products company hired DataPlus for their data entry & cleansing services. Using their services, the company's workload reduced by about 60%. DataPlus was up to the company's standards.

    "I believe that they help the company maintain deadlines; they respond quickly." — Administration Associate, Consumer Products Company

  • 149
    $1,000+
    2 - 9 Employees
    Las Vegas NV

    Reps Direct is a back-office service provider headquartered in Las Vegas, Nevada. Founded in 2015, their team of 7–8 employees assists small to mid-sized clients with their daily administrative and customer support operations. Over 70% of the clients they serve are e-commerce businesses, and they specialize in answering services, order processing, and inbound appointment scheduling.

    Industries
    Notable Project

    Reps Direct provides customer support for an online dating website. They provided a single point of contact who handles subscription management, refunds, and cancellations during weekday business hours. Their work has largely alleviated the client's administrative burden.

    "Customer service was my least favorite part of the business and now I don't have to worry about it." — Owner, Dating Website

  • 150
    $1,000+
    10 - 49 Employees
    Bengaluru India

    Cerebra LPO is a legal process outsourcing firm based in Bangalore, India with additional offices in Mumbai and Dubai. Founded in 1992, Cerebra LPO provides non-voice BPO/back office services and voice/call center services to primarily attorneys and law firms around the world.

    Clients
    Bank of India
    CMC Limited
    ING
    Siemens
    Industries
    Notable Project

    Cerebra LPO worked with a manufacturing company in managing its legal document processing. The team provides a balance of speed and reliability that allows the client's staff to avoid long hours and focus on other priorities.

    "I am totally satisfied with the service offered by this company." - Business Development Executive, Manufacturing Company

Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT