APEX Call Centers
visit site- $50,000+
- 250 - 999 employees
- Fort Lauderdale, FL
APEX Call Centers is a call center services company headquartered in Fort Lauderdale, FL, Founded in 2017, their team of over 6 strategic locations in US, Mexico and Philippines specializes in Customer Service, Technical Support, Lead Generation, Help Desk and Order Processing.
Client Insights
Industry Expertise
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Client Size Distribution
Small Business (<$10M) 17%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 33%
Common Project Size
$50K-$199K 2 projects
$200K-$999K 2 projects
$1,000,000-$9,999,999 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
APEX Call Centers partnered with a media company, which primarily serves the financial sector, to improve the quality of their customer service and reduce complaints. They successfully identified gaps in the company's previous service and implemented solutions, including the development of a script to reduce the need for manager intervention. They also managed the transition from the previous service provider to ensure no downtime. With over 100 agents supporting the company's customer service, the investment of over $5 million has resulted in an ongoing, successful partnership that began in early 2020.
APEX Call Centers was hired by a telecommunications company to handle customer service, technical support, chat support, and order processing. The company was specifically looking for a call center that could achieve first call resolution, scale with under 3% abandon rates, and respond to emails within 5 minutes. APEX Call Centers was chosen based on their high ratings, geographical location, budget-friendly pricing, and company values. The team of 30 has been successful in meeting the company's key performance indicators.
A financial consultancy firm engaged APEX Call Centers to provide inbound and outbound call center services, including appointment setting and entry-level sales. The firm selected APEX after finding them online and has since invested around $150,000 in their services. With 25 agents from APEX working for the firm, the partnership, which began in January 2023, has been ongoing and is expected to cost approximately $700,000 per year.