Top 100 Business Processes Outsourcing (BPO) Companies

Task Virtual provided a virtual assistant for a coaching company. The work entailed research, data entry, content creation, and social media activities. 

"All the work was managed effectively."

Staff Outsourcing Solutions provided remote customer service functions for an e-commerce company. Facing a need for more available employees, they were hired to answer support tickets and questions. 

"They were quite adaptable to our needs as well."

A legal database has hired SunTec India to develop platform that will allow the client to retrieve documents online. They're tasked with building a search engine and digitizing hundreds of thousands of pages.

"We're impressed with their commitment to understanding our needs."

A POS financing solution company hired Alcor to help them integrated with US-based lenders. 

"I received exactly what I wanted." 

Deeper Insights developed an AI-powered matching algorithm to pair statements of work with optimal contractors and freelancers. They also built a frontend chatbot to aid users in developing their scope of work.

"On the personal side, I loved their team. They were on time or ahead of time. I can’t fault them for anything."

First Point Communications provided outbound call services for a real estate agency. Additionally, the team worked to generate leads, set appointments, and built relationships with clients.

"They are thoroughly professional and hard-working."

Upstream BPO provides appointment setting services for a telecommunications company. They contact potential leads, schedule emails, and enable the client to follow up. 

"I’ve used other services, but they are the most convenient for me because of their flexibility."

The Contact Company is providing 24/7 customer support for technical and sales issues. They offer assistance via phone, email, social media, live chat, and corporate web forums.

“The Contact Company easily surpassed our goal for 80% customer satisfaction.”

Gabbyville worked on appointment setting for a retail firm. They deal with about 65% of daily phone calls and needed great customer service representatives to handle that. The client thought they provided strong work. 

"They have a great customer service team." —Executive, Retail Firm

Global Bilgi provides BPO services for a telecommunications company. The team conducts telesales and customer service, handling incoming calls and creating new business processes from scratch.

"They are a company that rapidly adopts innovations, which is important for the booming market in Ukraine."

Ameridial provides call center services and outreach for a data modeling company. The team performs inbound and outbound calls, web service and IVR in this 10-year ongoing partnership.

"They truly want the program to be successful."

Trupp Global provides data abstraction services for a software technology company, supporting the work of other data-providing agencies, manually abstracting 40 to 50 data points.

“We give them work, they jump on it and do it in a timely manner.”

Abby Connect provides phone answering services for a real estate services company. They’ve created a personalized script to answer calls during and after working hours.

''They pay attention to details and can get a lot of information from our customers, enabling us to follow up on leads.''

BBC Global Services manages clerical and back-office tasks for a gym. They provide virtual assistance through phone and email support for customers, and they also handle minor digital marketing campaigns.

"BBC has provided top-quality work."

Voice Contact Center provides ongoing call center services for a footwear retailer. The team handles incoming calls and responds to emails.

"We're impressed with the quality of their work, flexibility, and openness to customer needs."

Superhuman Prospecting & Pereus Marketing provides call center services to a mortgage loan officer. Their main goal is to conduct cold calls to realtors and set appointments on behalf of the client.

"They responded very quickly and my requirements fit their experience."

A consulting company hired Conversational to provide answering services. They help the client have a professional and safe first encounter when potential customers reach out to them to inquire about their work.

"We haven’t had a single complaint from our clients."

A marketing firm wanted to handle more inbound phone calls. It hired Invensis to answer phone calls, process orders, and provide customer service. Invensis helped the firm's efficiency improve by 37%. The firm appreciated Invensis' customer service and time management, among other qualities.

"They [Invensis] have turned our company around and helped make it the best it can be!" – HR Manager, Marketing Firm

Freedom Makers Virtual Services provided virtual assistant services for a loan consulting company. The team helped the client add thousands of their existing professional contacts to their new CRM platform.

"We were impressed with the high level of professionalism and technology this company provided."

The Hour was hired by a technical recruitment firm to source and recruit candidates to help them scale their end clients' teams.  They've helped build out and iterate on the client's recruitment processes.

“The Hour - Back Office and Virtual Assistant Services’ understanding of our business, needs, and goals is exceptional.”

Pharmbills provides ongoing financial services for a nursing home operations firm to manage billing and payables for the client's specific buildings.

"They were excellent from a project management standpoint."

StatesideBPO manages a manufacturing firm's inbound calling and customer service. The team uses its advertising expertise to accelerate the firm's business processes and provide top-level customer service. StatesideBPO has saved the firm roughly 20% with regards to time and monetary resources. 

"So far, StatesideBPO's service has been excellent." – President, Manufacturing Firm 

24H Virtual provides ongoing virtual assistance support to an accounting firm with the goal of generating warm leads. They keep track of calls, listen to customer's inquiries, and redirect calls when needed.

"I’ve been quite happy with their services from the get-go."

GO Solutions performs cold calls and lead sourcing outreach for a digital marketing company. They call leads, establish an introduction for the company, and transfer the call to a salesperson to close. 

"They don’t just see me as a client, they see me as a part of the team."

Experts Helping Businesses provides call center and customer support services for a marketing company.

“I’m most impressed with Experts Helping Businesses’ industry expertise and knowledge.”

Central Hubspot provides customer support service, SEO, and sales marketing for the client. Their main responsibilities involve receiving and solving inquiries, generating website traffic, and increasing sales.

"They have a solution to every problem."

A1 Call Center provided customer verification services for a telecommunications company. They conducted outbound calls to collect customer feedback. The former client used the collected data to update their policies and improve their services.

"It has been a very happy, very enjoyable experience." – Administration Associate, Telecommunications Company 

The CommAlert Group provides call center services for a digital marketing agency. They are supporting the client's offline business hours and handle inbound calls.

"They’re always happy to go above and beyond."

A healthcare firm needed outsourced assistance to help them work more efficiently. IQ BackOffice provides payment processing, cyber security, data, and legal services that have made the company more efficient, innovative, and proactive. 

"They use innovative technology and provide great security...There is nothing they need to improve." — IT President, Healthcare Firm

Bandalier handled HR services for a legal tech startup. Their team provided inside sales expertise, individuals, and processes that optimized the partner's cold prospecting to acquire new users.

“Their team brought a level of expertise and professionalism that increased our trajectory.”