Looking for a top BPO firm?

Growing a business, while exciting, gives you a real insight into the complexities of a full-functioning organization. Specifically, you find that some business processes are incredibly taxing – they are time-consuming and costly but need to be done.

That's why we've created this list of the best business process outsourcing services for you to review. Read through company descriptions, former clients, and notable projects to find the best fit for your business. (And, if you want personalized recommendations, tell us about your project.)

List of the Best BPO Services

  • 151
    $1,000+
    50 - 249 Employees
    Pasig Philippines

    Optimum Source is an outsourcing agency that's headquartered in Pasig City, Philippines; they also have an office in Cebu City, Philippines. Clients are in a range of sectors including IT, manufacturing, and media. Services include HR consulting and outsourcing, voice services, and non-voice BPO and back office services.

    Clients
    ASX
    FTSE
    Nasdaq
    Fortune 500
    Industries
    Notable Project

    Optimum Source Inc. managed a manufacturing company's data security services. They worked more efficiently than the client's in-house back office personnel. Outsourcing saved the company $2,000 per month. 

    "The pros are that they are a bonded company protecting information. They are a company that has complete expertise in this functional area of business." — Senior Sales Manager, Manufacturing Company 

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  • 152
    $1,000+
    50 - 249 Employees
    Cebu City Philippines

    A leading global BPO company with 45 employees, Staff Outsourcing Solutions embodies the principles of customer advocacy and efficiency. The company is based out of Cebu City, Philippines and collaborates with clients across industries from consumer products, financial services, healthcare, and retail to telecommunications. Founded in 2011, Staff Outsourcing Solutions specializes in voice services, non-voice BPO/back office services, and HR consulting.

    Industries
    Notable Project

    Staff Outsourcing Solutions provided answering services and customer support to an IT firm. The company placed orders and handled the firm's customers' needs. The firm's customer satisfaction rate has risen over 25% as a result of the partnership with Staff Outsourcing Solutions. 

    "Staff Outsourcing Solutions gives us the quick responses we need." – Owner, IT Firm 

  • 153
    $1,000+
    250 - 999 Employees
    Austin TX

    Transform Solution, a non-voice bpo/back office services company, was established in 2002. The midsize team offers non-voice bpo/back office services, e-commerce development, voice services, Artificial Intelligence, and more. The company is located in Austin, Texas and Surat, India.

    Industries
    Notable Project

    A software company hired TransForm Solutions for contact selection support. They’re tasked with selecting 100 contacts daily from the selected companies to support business partners. 

    "The team's consistency is impressive."

  • 154
    $1,000+
    50 - 249 Employees
    Knoxville TN

    Located in Knoxville, Tenn., Taskforce BPO is a veteran-owned company that provides clients of all sizes with labor solutions. Made up of 90 employees, the company specializes in voice services and non-voice BPO/back office services. Taskforce BPO was founded in 2015 and predominantly serves clients in the healthcare, financial services, business services, and retail industries.

    Clients
    Dental Practices
    Primary Care Providers
    Industries
    Notable Project

    Taskforce BPO offered business processes support to a utility services firm. The company provided the firm with data management, projects, telemarketing, appointment setting, and answering services. Taskforce BPO's demonstrated a commitment to deadlines and a keen ability to produce high-quality work. Their efforts make it possible for the firm to save roughly $5000-$8000 each month. 

    "Our firm's experience with Taskforce BPO has been a positive one." – Administrative Manager, Utility Services Firm 

  • 155
    $1,000+
    50 - 249 Employees
    Phoenix AZ

    Pacific Business Services is a call center services company based in Phoenix, Arizona, that was founded in 2013. Their team of 121 that provides voice, non-voice business processing outsourcing (BPO), and transcription services. 

    Industries
    Notable Project

    Pacific Business Services curates inbound calls for a financial services company. Their team develops personalized scripts and phone calls to generate organic interest. Their work allows the company's marketers to dedicate more time to outbound sales calls.

    "We are more efficient. Sales numbers have been up every month." — CEO, Financial Services Company

  • 156
    $1,000+
    250 - 999 Employees
    Fort Myers FL

    Focused on industries like consumer products, non-profit, retail, and telecommunications, StatesideBPO employees around 70 people. The Fort Myers, Fla.-based team provides contact center services nationwide. 

    Industries
    Notable Project

    StatesideBPO manages a manufacturing firm's inbound calling and customer service. The team uses its advertising expertise to accelerate the firm's business processes and provide top-level customer service. StatesideBPO has saved the firm roughly 20% with regards to time and monetary resources. 

    "So far, StatesideBPO's service has been excellent." – President, Manufacturing Firm 

  • 157
    $1,000+
    10 - 49 Employees
    Toronto Canada
    Veta Virtual Receptionist is a phone answering service. They are headquartered in Toronto, Canada and have a small team that provides voice services. The company was founded in 2020.
    Industries
    Notable Project

    A law firm hired Veta Virtual Receptionist to help them hire experienced virtual receptionists. The team provides virtual receptionists to answer incoming phone calls from existing and potential customers.

    "The workflow I have with Veta Virtual Receptionist works very well and appears seamless to my callers."

  • 158
    $1,000+
    10 - 49 Employees
    Manila Philippines

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients
    MyCheck
    Loginn
    Cyber-Duck
    Industries
    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

  • 159
    $25,000+
    50 - 249 Employees
    Kuala Lumpur Malaysia

    Canaan Communication & Technologies Sdn Bhd is a BPO firm in Kula Lumpur, Malaysia. They have a team of around 15 employees and were founded in 2016. They provide non-voice BPO & back-office services, voice services, and corporate training for small businesses. 

    Clients
    Socar
    redCONTACT Sdn Bhd
    Tune Talk Sdn Bhd
    Industries
    Notable Project

    Canaan Communication & Technologies Sdn Bhd works on data entry services for a food production company looking to digitize their consumer data. They also perform cold-calling efforts using an existing script. Their services have satisfied the client, aiding their efforts to bring in new business. 

    "We’re open with each other, and I can tell them whenever something’s in need of refinement." – Senior Careline Manager, Food Production Company

  • 160
    $1,000+
    50 - 249 Employees
    Talatona Angola

    Leverage Contact Center is a customer service company in Luanda, Angola. Founded in 2018, they have about 16 employees that serve mostly midmarket clients in the consumer products, telecommunications, and supply chain sectors. Services include voice services, back-office services, and air freight. 

    Clients
    Nuvibrands
    LMC
    Industries
    Notable Project

    Leverage Contact Center provided voice services for a home goods retailer. They contact 30–50 people a day, handling sales pitching for the client's products. Their efforts have doubled the client's figures. 

    "It’s very effective. Their team has a lot of experience in contact centers." –CEO, Home Goods Retailer

  • 161
    $1,000+
    50 - 249 Employees
    Henderson NV

    Netcast BPO is a call center and back-office outsourcing firm headquartered in Henderson, Nev. with offices in Atlantic City, N.J. and the Philippines. Founded in 2011, they have about 200 employees, and exclusively hires English-fluent university graduates for their offshore operations. Their services include voice support and data entry.

    Industries
    Notable Project

    Netcast BPO provides outbound phone marketing for a U.S. real estate firm. The client chose them based on their strong performance for other clients and well-regarded hiring practices. Netcast BPO's phone agents perform nearly 2500 outbound calls daily with strong lead generation.

    "It is an excellent firm and I have no complaints...we have worked with them ongoing for the past three years." — Senior Marketing Manager, Real Estate Firm

  • 162
    $5,000+
    10 - 49 Employees
    Toronto Canada

    24H Virtual is a voice and customer service agency based in Toronto with over 10 employees. They specialize in voice services for small and mid-market companies in the fields of transportation, education, and financial services.

    Industries
    Notable Project

    24H Virtual provided after-hours call center support for a logistics and supply chain. The chain had more phone inquiries than before, so they hired 24H Virtual to handle call center support during after-hours, weekends, and holidays. 24H Virtual performed better than the chain had expected.

    “We are progressing well based on the initial expectations.” - Customer Service Operations Manager, Logistics and Supply Chain

  • 163
    Undisclosed
    10 - 49 Employees
    Portland OR

    Physicians Answering Service is a telephone answering company headquartered in Portland, Ore. They have about 12 team members. Since 1990, they have provided voice services as well as non-voice back-office services to clients in the dental, healthcare, and medical industries.

    Industries
    Notable Project

    Physicians Answering Service managed calls after business hours for a hospice agency. They directed calls and messages to their appropriate recipients as well as performed follow-ups. Their efficiency and ability to capture the necessary information from callers satisfied the client. 

    "They’re pretty friendly, which is key to customer service."— Clinical Director, Hospice Agency 

  • 164
    $1,000+
    10 - 49 Employees
    Thatcham United Kingdom

    Verbatim Virtual Receptionists is a call answering service company that was founded in 1997. Based in Thatcham, U.K., the team of about 10 employees does voice services and non-voice BPO and back-office services, including virtual receptionist, inbound appointment scheduling, B2B lead generation and qualification, and online customer support.

    Clients
    Zenith
    Berkshire Community Foundation
    Knight Frank
    Volkswagen
    Notable Project

    Verbatim Virtual Receptionists provided overflow call answering services to an IT outsourcing provider. They provided coverage as needed and logged the calls on the client’s CRM system. Verbatim Virtual Receptionists’ involvement was crucial to the client’s business and saved them a lot of time.

    “Having a reliable service to answer the overflow calls is vital to our business. It also helps to filter out unwanted calls and saves our staff a lot of time.” – Managing Director, IT Outsourcing Provider

  • 165
    $1,000+
    50 - 249 Employees
    Sarasota FL

    Octachat is an outsourcing agency based in Sarasota, Fla. Their small team of 7 specializes in BPO and voice services for primarily clients in the advertising industry.

    Clients
    Fair Property Buyers
    Red Earth Migrations
    The Bruning Law Group
    A Fair Way Mediation Center
    Industries
    Notable Project

    A financial service hired Octachat for back office support. The client wanted great services for their software in a cost-effective way. Octachat was great to work with and very professional.

    "They provide great products...I can’t think of anything they need to improve in." – IT Executive, Financial Service

  • 166
    Undisclosed
    50 - 249 Employees
    Las Vegas NV

    Abby Connect is a virtual receptionist firm in Las Vegas. Established in 2005, the team now has 40+ employees. They provide virtual receptionist and answering services for small businesses and mid-market companies in the financial, legal, and business services industries. 

    Clients
    LUXE International Realty
    Kerfoot Financial Services
    Grant Morris Dodds
    Industries
    Notable Project

    A law firm wanted to have a service to answer the phone when they weren't there and provide great customer service as well. They hired Abby Connect handles phone services and helps the law firm facilitate customer communication. 

    "I appreciate the consistency of their agents. It makes it feel like they’re in the office as opposed to being a call center." – Senior Attorney, Law Firm

  • 167
    Undisclosed
    50 - 249 Employees
    Buford GA

    VoiceNation is a live answering service company based in Buford, Ga. It was established in 2003 and now employs a team of 50. VoiceNation provides voice and non-voice BPO and back-office services.

    Clients
    McDonald's
    Rolls Royce
    Dell
    Dunkin Donuts
    Industries
    Notable Project

    A marketing company had a voice answering service that customers didn't like and often meant that the company missed out on clients because of it. VoiceNation now handles all their phone services. Their support has which improved client relations and increased the quality and number of leads.

    " When we first pushed to Voice Nation, I was shocked at how many phone calls we were getting. It turned out that we had been getting them all along, but people simply didn’t want to leave a message...I would say that we’re reclaiming about 60% of the opportunities which were lost before." — CEO, Marketing Company

  • 168
    $1,000+
    250 - 999 Employees
    Greenville SC

    Direct Outbound is a business-process outsourcing firm based in Greenville, South Carolina, that was established in 2012. Their team of more than 200 employees offers call-answering services, switchboard services, logistics, fulfillment support, and customer service.

    Clients
    Trailside Supply
    Industries
    Notable Project

    Direct Outbound provides call center services for a large US retailer. Their team oversaw all customer communication operations, processed orders, recorded incoming requests, and resolved customer service issues. Their work was reliable and optimized order processing.

    "They are good listeners, provide fast customer service, and offer good products." — Sales Associate, National Retailer

  • 169
    $1,000+
    2 - 9 Employees
    Colorado Springs CO

    Worldwide Call Centers is an outsourcing consultancy and call center network based in Colorado Springs, Colo. Founded in 1998, they have fewer than 10 employees but work with proprietary outsourcing groups depending on their clients' needs. Thye mostly provides strategic consulting with respect to outsourcing placement, but can also directly provide voice and non-voice business process outsourcing services.

    Industries
    Notable Project

    Worldwide Call Centers provides inbound lead generation and voice support for a U.S. financial services firm. The client needed more detailed phone records and consistent leads on phone calls and was placed with an agency by Worldwide Call Centers. In addition to strong lead generation, the Worldwide Call Centers team saves the client around $2,000 monthly on in-house labor costs.

    "They give us much better communication...They save us about $2,000 per month." – Finance Manager, Financial Services Firm

  • 170
    $1,000+
    50 - 249 Employees
    Las Vegas NV

    Leadium is a voice services firm based in Alexandria, Va., with an additional office in Kiev, Ukraine. Founded in 2016, the team of 100 specializes in email marketing, market research and CRM consulting and SI. They work primarily with small business clients, mostly in the IT industry.

    Clients
    Microsoft
    Sodexo
    Rydoo
    Rockbot
    Industries
    Notable Project

    Leadium worked on Lead Generation for a startup incubator. They conducted market research to identify target audiences and drive leads for third-party startup partners. In addition, the team structured an outreach program that booked appointments and launched outbound sales. Overall, the client was impressed with Leadium's work. 

    “We saw immediate returns in the form of responses and appointments, and we continue to receive strong leads. Multiple appointments are coming in each week. Leadium conducts ongoing research to expand our target audience and identify proper leads.” – Co-Founder, Startup Incubator

  • 171
    $1,000+
    50 - 249 Employees
    Kyiv Ukraine

    Opus Growth Partners is a phone answering service. They are located in Ukrainka, Ukraine and have a midsize team. Their services include voice services, direct marketing, and email marketing.

    Industries
    Notable Project

    A leading BPO firm needed a reliable partner that will help their clients with lead generation and appointment setting services. They chose Opus Growth Partners to be that partner.

    "Their pricing was very competitive, and they offered a service that really went beyond what I was expecting."

  • 172
    Undisclosed
    50 - 249 Employees
    Jackson MI

    AMBS Call Center provides voice services from its Jackson, Mich. headquarters and additional locations in Grand Rapids, Mich. and Tampa, Fla. Founded in 1932, they have about 27 employees that serve a variety of clients in a range of sectors. 

    Clients
    Cadillac
    Federal Mogul
    Michigan State University
    Industries
    Notable Project

    AMBS provides 24/7 customer support for a commercial flooring company in Michigan. The client needs to maintain an emergency line for customers with water damage or other urgent matters, and saves money with AMBS answering calls. The AMBS team worked with the client to establish a workflow for responding to emergencies and make sure they could provide adequate service. The partnership has helped the client earn several jobs they otherwise may have missed after hours.

    "The level of training for each employee is remarkable. Everyone that we speak to seems to have been briefed on our business, which is important for serving our needs. Their price is also impressive." – Vice President, Commercial Flooring Company

  • 173
    $1,000+
    10,000+ Employees
    Cincinnati OH

    Convergys is an outsourcing company of over 45,000 employees. They were established in 1998 in Cincinnati, Ohio. They offer voice services and non-voice BPO/back office services to companies in the financial, business, and healthcare industries.

    Clients
    Humana
    FirstEnergy
    Industries
    Notable Project

    A global manufacturer hired Convergys to expand its online support to social media platforms. The two collaborated on various new practices: developing response KPIs, improving volume and traffic control, and measuring customer satisfaction. They consistently exceeded the client’s satisfaction measures.

     

  • 174
    $1,000+
    50 - 249 Employees
    Charlotte NC

    Datascribe LPO is a legal services and solutions provider based in Charlotte, NC with satellite offices in Whitby, Canada, and Bangalore, India. Founded in 2005, Datascribe and its sole proprietor provide non-voice BPO/back office services and voice/call center services to attorneys and law firms in the USA, Canada, and India.

    Industries
    Notable Project

    Datascribe assisted a healthcare provider with medical processing services. Their work resulted in a 10% decrease in employee workload and client savings of $600 per month. Having introduced more systems, Datascribe also provides the client more accuracy in medical billings.

    "They compare well to others" - Manager, Healthcare Provider

  • 175
    Undisclosed
    50 - 249 Employees
    Sofia Bulgaria

    Established in 2009, CXG Business Process Outsourcing is a midsize answering service company. Their services include voice services, non-voice bpo/back office services, and HR services. The company is located in Sofia, Bulgaria.

    Industries
    Notable Project

    CXG provides outsourcing services for a SaaS company. They put together multiple teams that support different managed and shared service requests such as building data models and AI engine training.

    "We are working as one team and managing challenges together."

  • 176
    $1,000+
    50 - 249 Employees
    New York NY

    Worldwide 101 is a virtual assistant company headquartered in New York City with offices in Los Angeles, France, and Northants, UK. Founded in 2009, they have a team of about 100 that provides voice and non-voice BPO/back office services.

    Clients
    Epicom Inc.
    CorgiBytes
    Nerd Marketing
    Industries
    Notable Project

    Worldwide 101 assisted a large media company in making their processes more efficient. Their team handled the case work for their legal team.

    "They allow us to advance the work and have better communication...They provide stability within the firm." — Executive, Media Company

  • 177
    $5,000+
    50 - 249 Employees
    Alpharetta GA

    eCoast Marketing is a marketing agencies company based in Rochester, NH. Founded in 2000, their team of 199 employees provides voice services, marketing, and direct marketing services.

    Clients
    Juniper Networks
    Consumer Products
    Industries
    Notable Project

    eCoast Marketing developed the ideal digital solution for their software client. They created a custom, user-friendly design based on their client’s unique needs and specifications to result in flawless client feedback.

    "They're great about asking questions, open to suggestions, and eager to succeed." –Project Manager, Software Client

  • 178
    $10,000+
    250 - 999 Employees
    Warszawa Poland

    Cyclad International, a non-voice bpo/back office services company, is based in Warszawa, Poland; Villeneuve-Loubet, France and Casablanca, Morocco. The agency focuses on non-voice bpo/back office services, HR services, e-commerce development, mobile app development, and more and has a midsize team.The agency was founded in 2007.

    Industries
    Notable Project

    An IT services company hired Cyclad International for web development. They were responsible for building a website that reflects the company’s services to reach the customers.

    "The delivery was on time."

  • 179
    $1,000+
    50 - 249 Employees

    Direct TPV is a third party verification company that specializes in BPO and voice services. With over 50 employees, the team works with various industries such as business & financial services and telecommunications. 

    Industries
    Notable Project

    Direct TPV has provided customer verification for a business services company for the past three years. The client says that their cost and quality of work are extremely strong. 

    "They save us about $70 per month." —Business Development Executive, Business Services Company

  • 180
    $25,000+
    50 - 249 Employees
    Orem UT

    Squeeze Media is a voice services provider based in Orem, Utah. Their team of over 50 supports businesses of all sizes across a range of industries, such as financial services, health care, and consumer products. Founded in 2009, they also provide non-voice BPO services.

    Clients
    American Standard
    Optima Tax Relief
    Telarus
    Acronis
    Industries
    Notable Project

    Squeeze Media provided lead generation services to a commercial insurance program company. The team focused on retargeting dispositioned leads on a variety of platforms, including email and LinkedIn. Their valuable, impactful services exceeded client expectations.

    "The consultative approach Squeeze Media takes is one of my favorite aspects of working with them." — Managing Partner, Commercial Insurance Program Company

Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT