Callbox

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Callbox is a business process outsourcing company based in Encino, Calif., with offices in Singapore, Ultimo, Australia, and the Philippines. Founded in 2004, Callbox's team of 174 provides voice services and non-voice BPO/back office services.

Client Insights

Industry Expertise

Information technology

20%

Telecommunications

15%

Advertising & marketing

10%

Business services

10%

Financial services

10%

Medical

10%

Education

5%

Hospitality & leisure

5%

Manufacturing

5%

Client Size Distribution

Small Business (<$10M) 15%

Midmarket ($10M - $1B) 40%

Enterprise (>$1B) 45%

Common Project Size

$10K-$49K 56 projects

<$10K 15 projects

$50K-$199K 14 projects

Clients

  • Alima Technologies

Highlights from Recent Projects

Overall Rating

4.6
98 Reviews

Callbox was hired by Yularatech, an IT services company, to generate high-quality leads, schedule appointments with potential customers, and facilitate webinars. They were chosen based on their high ratings, budget-friendly pricing, cultural fit, and alignment with company values. A team of 2-5 employees from Callbox worked to deliver a consistent flow of qualified leads, schedule appointments with decision-makers, and execute well-attended webinars. The client praised Callbox for their open communication and prompt resolution of issues.

Arian Holding, a global trade and service provider, hired Callbox to generate leads for their commercial projects in Europe and the USA. They found Callbox to be a trusted and capable outsourcing partner after extensive online research. Callbox implemented an integrated marketing plan to target potential clients. The client reported being content with the results and praised Lu, a Callbox representative, for their professionalism and passion.

Callbox was contracted by a global consulting firm to facilitate high-quality meetings with senior executives for consulting sales. The consulting firm selected Callbox due to their professional presentation, competitive pricing, and prior knowledge. The project involved a six-week training period, followed by the launch of the campaign, which saw numerous improvements along the way. The Callbox team consisted of a VP, a Delivery head, a Delivery manager, and a Delivery associate, all of whom collaborated with the consulting firm.

Timeliness

4.6

Service Excellence

4.5

Value

4.3

Would Recommend

4.6

Awards

37746

2022

36739

2022