Callbox

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Callbox is a business process outsourcing company based in Encino, Calif., with offices in Singapore, Ultimo, Australia, and the Philippines. Founded in 2004, Callbox's team of 174 provides voice services and non-voice BPO/back office services.

Client Insights

Industry Expertise

Information technology

20%

Telecommunications

15%

Advertising & marketing

10%

Business services

10%

Financial services

10%

Medical

10%

Education

5%

Hospitality & leisure

5%

Manufacturing

5%

Client Size Distribution

Small Business (<$10M) 15%

Midmarket ($10M - $1B) 40%

Enterprise (>$1B) 45%

Common Project Size

$10K-$49K 56 projects

<$10K 15 projects

$50K-$199K 14 projects

Clients

  • Alima Technologies
  • Intrepid Advisors
  • LexisNexis
  • LiQWID

Highlights from Recent Projects

Overall Rating

4.6
98 Reviews

Callbox was hired by Yularatech, an IT services company, to generate high-quality leads, schedule appointments with potential customers, and facilitate webinars. They were chosen based on their high ratings, budget-friendly pricing, cultural fit, and alignment with company values. A team of 2-5 employees from Callbox worked to deliver a consistent flow of qualified leads, schedule appointments with decision-makers, and execute well-attended webinars. The client praised Callbox for their open communication and prompt resolution of issues.

Arian Holding, a global trade and service provider, hired Callbox to generate leads for their commercial projects in Europe and the USA. They found Callbox to be a trusted and capable outsourcing partner after extensive online research. Callbox implemented an integrated marketing plan to target potential clients. The client reported being content with the results and praised Lu, a Callbox representative, for their professionalism and passion.

Callbox was contracted by a global consulting firm to facilitate high-quality meetings with senior executives for consulting sales. The consulting firm selected Callbox due to their professional presentation, competitive pricing, and prior knowledge. The project involved a six-week training period, followed by the launch of the campaign, which saw numerous improvements along the way. The Callbox team consisted of a VP, a Delivery head, a Delivery manager, and a Delivery associate, all of whom collaborated with the consulting firm.

Timeliness

4.6

Service Excellence

4.6

Value

4.3

Would Recommend

4.6

Awards

36739

2022

37433

2022

37969

2022

36945

2022

37774

2022