Top 100 Business Processes Outsourcing (BPO) Companies

Hi-Deas Expedient Solutions Limited manages customer support calls for a loans and investments company. They primarily focus on improving the company's interaction with the local customers.

“They are very quick and available to respond to any request right away.”

Davinci Virtual Office Solutions provided call services for an energy company. They supplied ongoing coverage for approximately 50 calls a day. The client appreciates the company’s efficient working protocol. 

“They have highly trained staff for the attention of the calls and a good interface.” – President, Energy Company

Transcom improved the service of a leading telecoms operator by implementing a speech analytics solution. The platform identifies and collects different subjects of conversation from speaker dialogue to help improve the customer experience.

Data Entry Outsourced assisted a business firm with data retrieval for information on the client's work. Their work has cut the client's staff's workload almost in half, saving nearly $150,000 each month.

"They add success to our company." — CEO, Business Firm

A telecommunications company hired Ec3 South Africa to provide outbound call center services to encourage customers to renew their contracts. Ec3 was able to deliver a high percentage customer retention that met the company's expectations.

"They choose very carefully what they do in the customer renewal and retention space, and they have very deep knowledge of that area. They stick with what they do well."  - Former Executive for Direct Sales, Telecommunications Company

Mercatus ran a digital awareness campaign for a computer software company that needed to generate leads. Thanks to their efforts, the client was able to have many meetings with potential clients even during the Covid-19 pandemic. 

"...it was easy to select them as a provider." – Chief Digital Officer, Computer Software Company 

Universal Media provided video voiceover and translation services for a travel agency. The agency was looking to dub one of their videos in Russian. Both the English and Russian versions of the videos ended up being a success.

“You can immediately notice that the company has an excellent working process, the interaction was clear and efficient.” - Travel Agent, Travel Agency

JMS Elite delivered voice services to a SaaS company, performing both inbound and outbound marketing calls. Their services have resulted in an unprecedented increase in annual growth. 

"Their team has exceeded in helping us hit our metrics. We’ve had two years of record growth since working with them." — CMO, SaaS Company

SYKES helped a large retailer prepare for its seasonal demands. The company implemented its SKYESHome solution, which is a work-at-home system that involves hiring strategy, a training program, and flexible network and infrastructure. Ultimately, the company gave their retail client the fast and competent service they needed to meet the seasonal demand.

Lead Generators International provided lead generation services for an engineering and IT firm. The team conducted market research before cold calling and writing letters to potential customers. Their services drove a significant increase in sales.

"They have an excellent account manager who took time to get to know the product in order to better engage with our potential clients. He was able to answer their questions and even came on sales calls with me to introduce me to the leads. The entire team was engaged in and enthusiastic about our project." – Sales Manager, Industrial Automation Company

Flat Rock Technology created an e-commerce website for a travel bicycle retailer. They continue to maintain the website with various updates. The client prides the team on their professionalism. 

"There is a high degree of professionalism in the team, and they always go the extra mile to complete a task. By opening up new channels, we have increased our sales revenue opportunities exponentially." – Head of Digital Technology, Travel Bicycle Retailer

AppointmentSetter currently provides phone prospecting services to an Insurance Company, creating for them around 50 communications with new clients to date. These conversations are ongoing and are expected to produce long-term profits.

"They had the information background to speak with our potential prospects with confidence." - Managing Partner and Lead Client Consultant, Insurance Company

I-conicsolutions LLC handles invoicing for an urgent care facility.. Since then, they've assisted the clinic with patient scheduling, billing claims to insurance providers, and following up on balances.

"They provide everything we ask for in a timely manner, and the quality of work is great." – Office Manager, Urgent Care Facility

MyOutDesk provided a virtual assistant solution for a property manager. The manager was in need of a pre-trained employee to manage various tasks. The assistant now plays a crucial role in the manager’s operations.

“I have been impressed with the company and its processes as a whole from day 1.” - CEO/CO-Founder, Property Manager

Euroccor JSC provides listing quality services for a job searching platform. 

"Their attention to detail is exceptional."

Grupo Noa provided assistance for inbound customer support needs to a wifi technology company. They use the client's CRM ticket system to select customers to supply remote frontend user support and takes over around 30-35 calls daily from 9 a.m. until midnight.

"We appreciate the level of personalization they provide to client companies; we’ve felt that they cared about us since the beginning of the project." — Head of Global Service Desk, Wifi Technology Company

A hospital consulting firm hired Intelemark to connect the firm with decision-makers within hospitals to let them know about the firm's new services link that could help cut hospital supply chain costs. This involved cold outreach and scheduling services and mailing of collateral materials. Through this engagement, Intelemark has generated millions for the firm through lead and appointment generation. 

"The vast majority of the time, we’re able to move forward with the leads they found." - VP of Business Development, Hospital Consultancy Firm

 

A fintech company outsourced their call center needs to Abacus Cambridge Partners, looking to support their customers' claims. Abacus Cambridge Partners was responsible for negotiating the customers' bills for a lower rate. The call agents underwent intensive training, were quick-thinking, and adapted well to internal processes.

"Most of them are educated, forward-thinking people, which is exactly what we’re going for. As a startup, we’re trying to develop our systems as quickly as possible, so we’re constantly throwing new things at them." – Senior Operations Manager, Fintech Company

SalesAladin built a campaign to increase the customer base of a software development firm. SalesAladin spent many hours on the phone calling potential clients to schedule appointments, and they were instrumental in closing contract deals to increase the client list.

"They were very attentive and proactive in asking relevant questions and figuring out how they could do better." – Director, Software Development Firm

Answering Legal provides answering services for a sole practitioner law office. The team brings in one lead per month. They excel at organization.

“I can manage my quality control more easily.” – Owner, Law Firm  

Call Direct Partners managed an IT firm's customer support front, handling 150 incoming calls on a daily basis. They handle calls well, which helped the client to reduce costs.

"We save around $20,000 per month. They offer a very good experience." – Senior Manager, IT Firm

Together with an industrial chemical distributor, Fusion Business Solutions Pvt Ltd delivered an e-commerce website and is in the midst of a WordPress website development. The client is pleased by their attention to detail and responsiveness. 

"They quickly respond to changes or any idea that we have that goes in a different direction. They meet deadlines. I’m never waiting on them to get something done." – Digital Marketing Specialist, Industrial Chemical Distributor

OfficeCalls worked with a marketing firm to provide phone marketing services. They provide staff to address customers’ questions and issues. They set up an outbound calling process to solve customer problems and improve their experience. The client appreciated the quality of their service. 

“They handle our calls with the utmost care and knowledge.” — Marketing Communications Manager, Marketing Firm

Intrust Global provided financial and IT services to an educational organization. Intrust took over the client's accounts, payroll, credit, record taking, IT, and client transactions, saving the client 100 hours and around $100,000 per month.

"They are experts who are highly skilled in their fields." — Finance President, Education Organization

A manufacturing company wanted to expand their customer base to a wider audience. TeleContact executed a calling strategy designed to reach a specific audience. They are still partnering with the manufacturer and have increased their revenue.  

"Our company has greatly benefited from Telecontact. We have recently noticed an improved business of around 50% more orders...I highly recommend them." —Manager, Manufacturing Company

Legal IT Group provided a professional legal review for an out-staffing company. They also produced draft contracts, including master service and non-disclosure agreements. Overall, the client was impressed with the team's work.

"Legal IT Group provided expert commentary to address all our concerns as to potential future difficulties. Now, we readily use the knowledge and tips we’ve received from them during the project." – CEO, Staffing Company 

IntelligentBee developed email marketing and SaaS solutions. The first gave users content creation capabilities and the latter included custom integrations. They streamlined communications in a self-sufficient and productive approach. 

"They have created an environment that makes employees happy to be working for the company. This certainly shows in IntelligentBee’s productivity and ability to be flexible, quick, and high-quality."– VP of Support and Business Operations, Communication Platform

Sound Telecom provided answering services with voicemail and call forwarding features for a healthcare company. The team recorded names and numbers to ease their return call process. All of these services were delivered on time.

“They are prompt and answer in a personal and professional manner. They offer many benefits with their service. They are affordable and trustworthy.” — Manager, Healthcare Company

Direct Answer provides outbound and inbound donation generation and processing for an international human rights organization. The client's annual drive requires them to temporarily scale up a great deal, and Direct Answer demonstrated supplemented resources successfully. In addition to sending direct mail and making calls, Direct Answer provided accounting services. 

"Though we’re a mid-sized organization, we were sometimes too small for an agency to take on as a client. When we eventually contacted Direct Answer, we found them personable, thoughtful, and excited to work with us." — Donor Stewardship Officer, Human Rights Organization