Top 100 Business Processes Outsourcing (BPO) Companies

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Top 100 Business Processes Outsourcing (BPO) Companies

September 2022

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Growing a business, while exciting, gives you a real insight into the complexities of a full-functioning organization. Specifically, you find that some business processes are incredibly taxing – they are time-consuming and costly but need to be done. 

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  • 182
    • Scheduling

      4.0
    • Quality

      3.9
    • Cost

      4.1
    • NPS

      4.2
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Ft. Lauderdale, FL

    Talk2Rep is a business process outsourcing company from Fort Lauderdale, Fla. with another office in the Dominican Republic. Established in 2001, they have a team of about 100 that provides both voice and non-voice BPO/back office services.

    Clients

    • Rosetta Stone
    • Bayer
    • Casio
    • AT&T

    Industries

    Notable Project

    Talk2Rep handled the high volume of customer service requests and calls for a business services firm to improve their business processes. They provided call center services, social network management, online chat, and social responsibility services.

    "They are excellent. Customers evaluate their experience with the operators in a positive way. Very rarely is there a margin of error or customers dissatisfied with the attention provided." – HR Executive, Business Services Firm

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  • 183
    • $5,000+
    • 250 - 999 employees
    • Montego Bay, Jamaica
    Answering service company Genesis Support Solution LTD was established in 2020. The midsize team focuses on call center services, customer service outsourcing, HR services, translation, and more. The agency is in Montego Bay, Jamaica and Miami, Florida.

    Industries

    Notable Project

    Genesis Support Solution LTD provided call center services for a business services company. The team handled in- and outbound calls, documentation of every transaction, and customer's needs.

    "She was very professional in her work and carried out all I required for Genesis Support Solution LTD."

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  • 184
    • $1,000+
    • 50 - 249 employees
    • Montego Bay, Jamaica

    Global Outsourcing Solutions is a contact center based in Montego Bay, Jamaica. The company, founded in 2012, has around 200 employees who provide voice and non-voice/back office BPO services to various companies.  

    Industries

    Notable Project

    A Digital Marketing Company tapped Global Outsourcing Solutions' call centers and facilities to do cold-call and lead sourcing outreach. They would call leads and establish an introduction for the Company and then transfer the call to the Company's sales team to close. Through this engagement, the Company has seen high closing rates.

    "They’re very flexible and allow us to be 100% involved. They don’t just see me as a client, they see me as a part of the team." - Project Manager, Digital Marketing Company 

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  • 185
    • Undisclosed
    • 1,000 - 9,999 employees
    • Agios Athanasios, Cyprus

    Founded in 2013, Mindy Support is a business services company that is headquartered in Cyprus with an additional office in Ukraine. They mainly work with midmarket and enterprise companies in the advertising, IT, healthcare, and retail industries. The team of 260 specializes in voice services, transcription, and back office services. 

    Industries

    Notable Project

    A research institute wanted to develop a solution that would allow them to manually tracking of cells in microscopy videos. They partnered with Mindy Support to provide the solutions to achieve those goals.

    "They provided highly efficient operators at a profitable price."

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  • 186
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 2 - 9 employees
    • New York, NY

    Leadroot is a New York-based lead generation company. Founded in 2017 with an additional office in the Philippines, the small team of less than 10 provides BPO services, voice services, email marketing, direct marketing, and marketing strategy for its small business and midmarket clients. 

    Clients

    • Woodpecker
    • FatCat

    Industries

    Notable Project

    Leadroot generates leads for a virtual assistant company. They led a cold-calling campaign to create leads and meetings with targeted companies. They also advise on blogs to target. The project is ongoing.

    "I've never worked with a company where I've been so comfortable with what I'm putting in and getting out."

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  • 187
    • Scheduling

      3.8
    • Quality

      3.9
    • Cost

      3.6
    • NPS

      4.3
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Tampa, FL

    AnswerFirst is a telecommunications agency in Tampa, Fla. Founded in 1998, they have about 58 employees that serve a variety of clients in the IT, healthcare, and real estate sectors. AnswerFirst provides voice services and non-voice BPO and back office services.

    Clients

    • Bayer
    • NPR
    • Berkshire Hathaway

    Industries

    Notable Project

    AnswerFirst provided seasonal call answering service for a legal firm with 300 daily inbound calls. They were efficient and saved the client $200 per month. 

    "The efficiency is the main strength." — Manager, Legal Firm

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  • 188
    • $1,000+
    • 50 - 249 employees
    • Toronto, Canada

    Telecommunications agency VoiceLogic is located in Toronto, Canada with another location in Minden, Nev. Since 1996, their team of 39 has been specializing in voice services for clients in the business & finance and consumer products industries. 

    Clients

    • DirecTV
    • Nissan
    • KPMG
    • Hilton

    Industries

    Notable Project

    A government organization hired VoiceLogic for their telemarketing. Along with having an effective service, the organization wanted to make more money. VoiceLogic helps them save money as well.

    "It's money-saving." – VP of IT, Government Organization

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  • 189
    • Scheduling

      4.0
    • Quality

      4.0
    • Cost

      3.5
    • NPS

      3.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Clarksville, TN

    Premier BPO is an outsourcing firm based in Clarksville, Tennessee, that was established in 2003. Their team of 136 employees offers voice services, BPO services, and HR consulting & outsourcing.

    Clients

    • Inc. 5000

    Industries

    Notable Project

    Premier BPO provided virtual backend administrative services for an IT company. Their team developed interfaces with custodians, vendors, IT staff, and other employees. Their work optimized workflow, saving time and money.

    "They are great at working with customers."–IT Executie, IT Company

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  • 190
    • Undisclosed
    • 1,000 - 9,999 employees
    • Shah Alam, Malaysia

    Daythree Business Services is a business service provider in Petaling Jaya, Malaysia. They provide voice services, back office services, and business consulting. They work primarily with midmarket and enterprise companies in transportation, telecommunication, and energy industries. Founded in 2008, they have about 150 employees.

    Industries

    Notable Project

    Daythree Business Services provided a group of outsourced telemarketing employees. Their team helped manage contract negotiations. 

    "The account managers are very cooperative and responsive."

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  • 192
    • Scheduling

      5.0
    • Quality

      4.8
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • New York, NY

    FirmsDesk is a New York, New York-based call center service and non-voice bpo/back office services company. The large company was founded in 2016. Their team offers voice services and non-voice bpo/back office services.

    Industries

    Notable Project

    A spa club hired FirmsDesk to provide BPO and back-office services, such as customer service, to market the client's company.

    "They're doing an overall great job."

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  • 193
    • $1,000+
    • 250 - 999 employees
    • St. Louis, MO

    Abstrakt Marketing Group is a call center service. They are headquartered in St. Louis, Missouri and have a midsize team. Their services include voice services, content marketing, graphic design, social media marketing, and more. The company was established in 2009.

    Notable Project

    A cybersecurity company hired Abstrakt Marketing Group to handle outbound calls. 

    "They appeared to have good systems internally."

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  • 194
    • $1,000+
    • 1,000 - 9,999 employees
    • Encinitas, CA

    CC Capital Group is an outsourcing agency based in La Jolla, Calif with a team of 25. Founded in 2012, the company offers direct marketing, business consulting, and HR services. Their direct marketing services are focused on telemarketing, among other forms.

    Clients

    • Xerox Corporation
    • Wells Fargo
    • Progressive Insurance
    • Fyzical

    Notable Project

    CC Capital Group provides an outsourced cold-calling sales team for a K–12 mental health organization. They make calls and schedule follow-up appointments.

    "CC Capital Group is extremely helpful so everything is smooth and easy."

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  • 195
    • $1,000+
    • 1,000 - 9,999 employees
    • Rockland, ME

    Virtual Employee is a remote staffing company based in Rockland, Maine, with a satellite office in Noida, India. Founded in 2007, Virtual Employee's team of nearly 700 employees provides non-voice BPO/back-office, web design and development, and mobile app development services.

    Clients

    • Studyforge
    • Paragon Print Systems
    • Priva
    • Sceris

    Industries

    Notable Project

    Virtual Employee worked with a call center company to supply virtual assistant services that would assist the client in reducing redundancies while streamlining its tasks. The client was particularly pleased with Virtual Employee's communication and data entry processing tools. 

    "They offer great savings and are cost-effective." - Executive, Call Center Company

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  • 196
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 10 - 49 employees
    • Oakland, CA

    Numa is an answering service based in Oakland, Calif., and founded in 2016. Their team of fewer than 50 specializes in voice services for clients ranging from small firms to large corporations in the fields of real estate, hospitality, and retail.

    Clients

    • Emblush Beaute
    • MW8 Apartments
    • Potomac River Running, Inc.

    Industries

    Notable Project

    Numa has provided call-answering services for a student housing building. Their team set up a sophisticated text-notification system to enable the client to respond to after-hours calls in a timely manner.

    Numa’s process is seamless, and it allows me to troubleshoot quickly and in real-time.”

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  • 197
    • Scheduling

      3.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      0.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Martinsburg, WV

    InTouch is a call center solutions agency based in Martinsburg, West Virginia. Founded in 1995, they have over 200 employees for primarily the healthcare and real estate industries. Their services consist entirely of voice support, including inbound and outbound sales, conventional answering and switchboard solutions, and order processing.

    Clients

    • Dan Ryan Builders
    • Trius Federal Credit Union
    • Blue Ridge Hospice

    Industries

    Notable Project

    InTouch provides after-hours inbound voice support for a local consumer business. The client wanted to use an outsourced inbound team but preferred to keep their operations as close as possible for convenience. InTouch responds to calls and takes messages outside of the client's operating hours, helping them deliver on more leads.

    "They are quick to respond and take accurate messages." — Senior Finance Manager, Mid-size Firm

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  • 198
    • Undisclosed
    • 50 - 249 employees
    • Noida, India

    Acelerar Technologies is a KPO firm based in Noida, India. Founded in 2010, Acelerar's team of 270+ employees provides non-voice BPO/back office services and voice/call center services to clients around the world.

    Clients

    • RCI
    • PROLIME

    Notable Project

    Acelerar Technologies worked with an IT company to assist with payment processing and facilitate the sales process for customers. The client reports that Acelerar is well organized with competitive prices and an emphasis on communication. Acelerar saves the client up to 12% of what it would spend with other companies.

    "[Acelerar gives us] savings in plans and services, excellent communication at all times, and well-protected data." - Senior Adminstration Manager, IT Company

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  • 199
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.8
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 250 - 999 employees
    • Burgas, Bulgaria

    Callboxs is a business consulting company. Their midsize team is headquartered in Burgas, Bulgaria. The company provides business consulting, direct marketing, voice services, non-voice bpo/back office services, and more.

    Industries

    Notable Project

    Callboxs provides business & digital marketing services for a construction company. The team handles the customer service, digital marketing, and SEO needs of the client.

    "Their team is completely immersed in working with us."

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  • 200
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • New York, NY

    PREMIUMHELP is a small non-voice bpo/back office services company launched in 2010. Their services include non-voice bpo/back office services, social media marketing, and graphic design. The agency is located in New York, New York.

    Industries

    Notable Project

    PREMIUMHELP was hired for SEO services for a consumer products company. They provided a VA that improved the Google search rankings and generated organic traffic. The VA managed other marketing tools, as well.

    "The skills and efficiency of my VA were commendable."

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  • 201
    • Undisclosed
    • 50 - 249 employees
    • New Westminster, Canada

    Concert 8 Solutions Inc., a non-voice bpo/back office services and answering service company, was established in 2017. The midsize team specializes in non-voice bpo/back office services and voice services. The firm is located in New Westminster, Canada and Makati, Philippines.

    Industries

    Notable Project

    Concert 8 Solutions Inc. has created live chat support for a newspaper company. This platform allows users to inquire about the client's services and offerings thru Facebook messenger. 

    "Their team is friendly and always easy to reach if we have any questions, suggestions, or concerns available."

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  • 202
    • $50,000+
    • 250 - 999 employees
    • Tijuana, Mexico

    Based in Tijuana, Mexico and Tijuana, Mexico, Redial BPO Call Center is a midsize non-voice bpo/back office services and answering service company. Their services include non-voice bpo/back office services and voice services.

    Clients

    • Soaren Management
    • Credit Serve
    • Zen Resolve
    • Frontline Asset Strategies

    Industries

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  • 203
    • $5,000+
    • 10 - 49 employees
    • Springfield, MO

    Bottleneck Virtual Assistants is a business process outsourcing agency founded in 2016. Based in Springfield, Mo., the team of 15 employees specializes in non-voice BPO/back office services and voice services.

    Notable Project

    Bottleneck Virtual Assistants helped a digital marketing agency by taking charge of daily tasks surrounding project management, sales and administrative support in order to relieve some of the workload. The client appreciated the team's proactive approach, easy scheduling and well-planned process.

    "They’ve proactively addressed every one of my concerns, which makes this collaboration a breeze compared to the other firms I've interacted with." – Presidnet, Digital Marketing Agency

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  • 204
    • Undisclosed
    • 10 - 49 employees
    • Fredericksburg, VA

    Conversational is a voice services company founded in 2003. Located in Fredericksburg, Virginia, the mid-sized team of experienced professional receptionists provides the best possible support for clients in the legal and medical industries, among others.

    Industries

    Notable Project

    Conversational provides call center services for a nonprofit organization. They take messages and forward them to the client's email. The goal is to respond to all inquiries and get accurate information.

    "Their most impressive part is the reliability and promptness of services provided consistently."

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  • 205
    • Undisclosed
    • 10 - 49 employees
    • Las vegas, NV

    MoveUp Solutions is a customer support company based in Las Vegas, with a second office in Kharkiv, Ukraine. Since its founding in 2013, their team of about 25 has provided voice/call center services, HR consulting and outsourcing, and social media marketing, and much more, to mainly small-and mid-sized businesses.

    Clients

    • Liberty National
    • New Visions for Public Schools
    • Upright Solutions
    • Viabox

    Industries

    Notable Project

    MoveUp Solutions assisted a safety education company with business management and web development efforts. In addition to this work, they advised the client to globally expand. Following their guidance, the company was able to conduct Occupational Safety and Health Administration (OSHA) training in China and audits in U.S. facilities owned by Japanese firms.

    “Their command of English and knowledge of web design were excellent. I would use them again.” — Partner, Safety Firm

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  • 206
    • Scheduling

      4.9
    • Quality

      5.0
    • Cost

      4.9
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • London, United Kingdom

    AMD is a business consulting company. The small London, United Kingdom-based agency was established in 2019. Their services include business consulting, email marketing, advertising, voice services, and more.

    Clients

    • Mind Future Gaming
    • Fluuid
    • The PR Genius
    • Vendekin

    Industries

    Notable Project

    AMD Digital has launched marketing campaigns for a petroleum distribution and marketing company. They develop strategies to help improve the company's engagement with audiences and drive sales.

    "They are extremely data-driven, and most of their decisions are based on the numbers they have shown us."

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  • 207
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Baliuag, Philippines

    Midsize call center company and non-voice bpo/back office services company Telework PH, is in Baliuag, Philippines. They focus on voice services and non-voice bpo/back office services and were established in 2013.

    Industries

    Notable Project

    Telework PH works as a marketing agency's virtual assistant team. Their main tasks involve scraping names and company data, which would be repurposed for marketing and sales initiatives.

    "They do what they say they're going to do. That warrants 5 stars."

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  • 208
    • Undisclosed
    • 10 - 49 employees
    • Rockland, MA

    MoreMeetings.com is a B2B sales appointment company headquartered in Rockland, Mass. Founded in 2001, they have a team of 15 employees. Their main focus lines are voice services and corporate training, primarily for the IT industry.

    Clients

    • Fujitsu
    • Virtana
    • Hitachi
    • & Equinix.

    Industries

    Notable Project

    MoreMeetings.com provided lead generation services for a data analytics company. The team sets up face-to-face business meetings with new clients.

    "They’re the best vendor I’ve ever had the opportunity to work with." – Former Global Account Manager, Data Analytics Company

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  • 209
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 1,000 - 9,999 employees
    • Haerbin Shi, China

    Synjones is a data entry and software development company founded in 1988. Headquartered in Harbin, China, the team of 17 employees specializes in non-voice BPO/back office services. The industries they focus on are financial services, government, healthcare, and medical. 

    Clients

    • Banking
    • Insurance
    • Healthcare
    • Publishing

    Industries

    Notable Project

    Synjones provides ongoing outsourced data entry services. The agency is responsible for processing hundreds of thousands of express documents per day.

    "We are satisfied with their service ... [and] we believe they will also make any future client satisfied."

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  • 210
    • Undisclosed
    • 10 - 49 employees
    • Riverside, CA

    PCN - Professional Communications Network is an answering service company from Riverside, Calif. It was founded in 1989 and now has a team of 12 that provides voice services to its clients. 

    Notable Project

    PCN serves as an after-hours emergency answering service for multiple homeowners’ associations. They answer and forward calls to appropriate departments and also record them for documentation purposes.

    “They always care about their customer."

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