Helpware

Helpware was hired by a grocery delivery company with the main objective of decreasing their average First Response Time (FRT) during a period of rapid business growth. Helpware was selected due to their high ratings and budget-friendly pricing. The project started with a team of four agents and has since expanded to over 30, providing support for emails, text messages and the company's Social Media channels for over two years.

For a hotel booking software company, Helpware provided a 24/7 multi-lingual support center. The company found Helpware through an online search and referral, and selected them due to their high ratings, budget-friendly pricing, and great cultural fit. Initially, 6 to 10 employees were assigned to this project. Helpware facilitated a smooth transition and continues to work seamlessly with the local team.

Samsara, an IoT company, engaged Helpware for video labeling support. The engagement, which began in December 2022, involves around 60 people from Helpware, including a client services manager, an operations manager, and their VP of development. The company has invested somewhere between $2,000,000 and $3,000,000 in the project, which is ongoing.