Helpware

visit site

Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

Client Insights

Industry Expertise

eCommerce

30%

Information technology

15%

Medical

15%

Retail

15%

Financial services

10%

Business services

5%

Gaming

5%

Real estate

5%

Client Size Distribution

Small Business (<$10M) 20%

Midmarket ($10M - $1B) 60%

Enterprise (>$1B) 20%

Common Project Size

$50K-$199K 12 projects

$10K-$49K 11 projects

<$10K 4 projects

Clients

  • DoorDash
  • Headspace
  • Jam City
  • Bittrex

Highlights from Recent Projects

Overall Rating

4.8
44 Reviews

Helpware was hired by a grocery delivery company with the main objective of decreasing their average First Response Time (FRT) during a period of rapid business growth. Helpware was selected due to their high ratings and budget-friendly pricing. The project started with a team of four agents and has since expanded to over 30, providing support for emails, text messages and the company's Social Media channels for over two years.

For a hotel booking software company, Helpware provided a 24/7 multi-lingual support center. The company found Helpware through an online search and referral, and selected them due to their high ratings, budget-friendly pricing, and great cultural fit. Initially, 6 to 10 employees were assigned to this project. Helpware facilitated a smooth transition and continues to work seamlessly with the local team.

Samsara, an IoT company, engaged Helpware for video labeling support. The engagement, which began in December 2022, involves around 60 people from Helpware, including a client services manager, an operations manager, and their VP of development. The company has invested somewhere between $2,000,000 and $3,000,000 in the project, which is ongoing.

Timeliness

4.8

Service Excellence

4.8

Value

4.7

Would Recommend

4.9

Awards

37914

2022

37746

2022

36739

2022