Helpware CX

Helpware CX worked with a parking software company to provide customer service outsourcing. They were tasked with troubleshooting the client's system whenever issues arose with the parking software. Handling a variety of equipment and software, Helpware's team of six technicians worked remotely to solve problems, such as a gate not opening. The client pays approximately $18,000 monthly for the service. The partnership began in April 2018 and is ongoing, with the contract recently renewed for another year.

In a project for Hypesmith, a healthcare marketing and consulting firm, Helpware CX provided video development, graphics, and digital marketing support. The client engaged Helpware to bolster their internal marketing team. The Helpware team, consisting of 6-10 employees, was referred to the client and praised for their range of marketing tech, content, graphics talent, and their dedication to service. The partnership has been ongoing for over a year and has resulted in high satisfaction for the client.

Helpware CX was engaged by a cybersecurity company to provide staff augmentation and back office outsourcing. Their goal was to hire, train, and retain resources to support a defined alert monitoring service. Helpware assembled a team of around 15 resources, provided training on best practices, and specific technical processes. They consistently met and exceeded quality and timeliness targets every week. The client commended Helpware for their low turnover rates and clear weekly updates from the management team.