Unity Communications

Unity Communications was hired by a virtual primary healthcare company to assist with medical records and clinical notes management. They were chosen due to their high ratings and budget-friendly pricing. The team from Unity Communications, consisting of 2-5 employees, was tasked with requesting, intaking, and manipulating medical records. They also created "Care Plans" for patients from clinical notes. The project was successful, and the healthcare company found Unity Communications through an online search.

Unity Communications was engaged by Innovative Business Solutions, a company that connects IT vendors with resellers and service providers, to provide customer service and back-office outsourcing. The goal was to diversify and reduce costs. Unity Communications was chosen due to their budget-friendly pricing, great cultural fit, and good value for cost. The scope of work included managing quotes, processing orders, coordinating with vendors, resolving customer issues, and ensuring smooth sales operations to drive revenue and customer satisfaction. Unity Communications was recommended by a partner of Innovative Business Solutions and the project was a success.

Transitions Counseling and Consultation, a mental health outpatient services company, hired Unity Communications to manage their billing services. The goal was to ensure consistency with billing staff retention and attendance, and optimize billing task KPI performance. Unity Communications was chosen due to their high ratings and budget-friendly pricing. Their team of 2-5 employees managed all day-to-day billing tasks, from coding services rendered and submitting claims to insurance within 48 hours of service, to processing patient payments on a daily basis and managing AR according to weekly goals. They also completed all credentialing applications and monitored application follow-up. The project was successful, and Unity Communications was found through an online search and referral.