Unity Communications

Unity Communications was hired by an online media company to provide customer support assistance and manage the client's local directory database. The team of 6-10 professionals from Unity Communications seamlessly integrated into the client's workflow, handling all customer support requests with professionalism and warmth. They also provided content production and copywriting services, ensuring accurate and engaging business listings on the client's platform. The client praised Unity Communications for their dedication, timely communication, and deep understanding of the business model and user base.

The import and distribution company, Pro Farm Manufacturing, engaged Unity Communications to provide better accounting and bookkeeping solutions. Unity Communications offered bookkeeping services using QuickBooks and demonstrated familiarity with Canadian tax laws and accounting practices. The client worked with 1-2 teammates from Unity Communications and found their work to be of higher quality than local alternatives. The engagement began in January 2023 and continues to date, with the client investing $2,500 monthly.

Unity Communications was hired by BlueSky, a data analytics company, to enhance the efficiency of their customer support operations and scale the service to meet growing client demands. The team from Unity Communications provided a comprehensive solution that covered a wide range of BPO services, including handling inbound customer inquiries via phone, email, and chat support. They ensured 24/7 availability and implemented a robust quality control system to monitor and improve the performance of their support agents. The client appreciated Unity Communications' high ratings and the value they provided.