Unity Communications

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Unity Communications, founded in 2009, is a BPO company headquartered in Tempe, Ariz., with additional offices in Global City, Philippines; Santo Domingo, Dominican Republic; and San Jose, Costa Rica. The team mainly provides non-voice BPO and back-office services, but they also do cloud consulting & SI, and IT strategy consulting. Equipped with 28 employees, they work with mid-market and small businesses in the telecommunications, business services, and GPS, navigation & GIS industries.
 

Client Insights

Industry Expertise

Business services

25%

Telecommunications

25%

eCommerce

25%

Information technology

20%

Advertising & marketing

5%

Client Size Distribution

Small Business (<$10M) 25%

Midmarket ($10M - $1B) 75%

Common Project Size

$10K-$49K 9 projects

$50K-$199K 6 projects

<$10K 5 projects

Clients

  • ATT
  • RingCentral
  • Wireless Watchdogs
  • MSP's

Highlights from Recent Projects

Overall Rating

4.9
31 Reviews

Unity Communications was hired by an online media company to provide customer support assistance and manage the client's local directory database. The team of 6-10 professionals from Unity Communications seamlessly integrated into the client's workflow, handling all customer support requests with professionalism and warmth. They also provided content production and copywriting services, ensuring accurate and engaging business listings on the client's platform. The client praised Unity Communications for their dedication, timely communication, and deep understanding of the business model and user base.

The import and distribution company, Pro Farm Manufacturing, engaged Unity Communications to provide better accounting and bookkeeping solutions. Unity Communications offered bookkeeping services using QuickBooks and demonstrated familiarity with Canadian tax laws and accounting practices. The client worked with 1-2 teammates from Unity Communications and found their work to be of higher quality than local alternatives. The engagement began in January 2023 and continues to date, with the client investing $2,500 monthly.

Unity Communications was hired by BlueSky, a data analytics company, to enhance the efficiency of their customer support operations and scale the service to meet growing client demands. The team from Unity Communications provided a comprehensive solution that covered a wide range of BPO services, including handling inbound customer inquiries via phone, email, and chat support. They ensured 24/7 availability and implemented a robust quality control system to monitor and improve the performance of their support agents. The client appreciated Unity Communications' high ratings and the value they provided.

Timeliness

4.8

Service Excellence

4.9

Value

4.7

Would Recommend

4.9

Awards

81633

2023

36739

2022

37003

2022

37746

2022

36946

2022