Top 100 Business Processes Outsourcing (BPO) Companies

JumpCrew helps a global workforce platform qualify incoming leads and set appointments between the firm and the prospects. They use content that the client provides. 

“They’re highly organized and detail-oriented in terms of identifying KPIs, objectives, and key results.”

VSynergize offered sales and marketing support, including creating messaging for an email campaign, researching a target market, as well as conducting calls and scheduling appointments with a list of contacts.

"They have an outstanding workflow — the process I have been through with this team has been seamless."

Solvo Global handles BPO services for a management consulting firm that caters to the legal industry. This involves conducting call center services, setting appointments, nurturing leads, and other admin tasks.

"I've been very pleased with their services."

Welsend has provided customer service team support services for a bike share company. They've handled operations, training, and quality management.

"The management team is competent and accountable."

AnswerConnect provides ongoing call center services for a law firm that is based in New Jersey.

"It is also impressive how easy it is to get someone on the phone to help when an issue arises."

Squeeze Media is the ongoing lead generation partner of a commercial insurance program provider. The team retargets dispositioned leads in the home inspection industry through email, calls, and LinkedIn.

"After eight years, we’re still using Squeeze Media’s services and don’t have any plans to stop."

Go4Customer provides call center services.

"The workflow was perfect."

A kickboxing fitness facility engages Moneypenny to provide answering services. In addition to answering phone calls, the team records and forwards messages for the client to later address.  

"They’re friendly, timely, and receptive to my requests."

LEX Reception provides ongoing answering services for a boutique legal firm. The team helps with scheduling consultations and their primary objective is to respond to all the client's prospective customers.

"They are receptive to changes and are always looking to improve."

TDCX provides 24/7 global English support to a social media company's advertising partners. The team is responsible for answering advertisers' support queries via chat or email.

"I really enjoy their collaborative approach, and our working relationship really feels like a partnership."

EBQ is a digital marketing agency's outsourced sales team. They collaborate with the client on the processes and use HubSpot to make cold calls for prospecting and also work on closing deals with end customers.

"They've helped us mature our sales department a lot."

1840 & Company provides bookkeeping and record-keeping assistance to an accounting and bookkeeping company. They take care of the repetitive and time-consuming processes and work around 10–15 hours per week.

"I've been pleased with everything so far."

Virtual Sales Limited was hired by a consulting firm for appointment scheduling services. They were tasked with conducting market research, identifying the right targets, and scheduling qualified meetings.

"They were very pragmatic, cost-effective, and flexible."

ARDEM Incorporated provides customer service support to help a banking company assist as many customers as possible in a timely manner. They also help the client develop new ideas to become more efficient.

"They are very easy to communicate with."

Aidey provides customer support for a self-help podcast. They have been managing chats and emails for their customers with relevant resolutions based on queries they received from customers.

"Their team quickly understood how our platform worked and now deliver great customer service all around."

Triniter BPO was contracted to design a photo-rendering software for a landscaping business, as well as provide digital organizing services. After delivering negligible results, the client ended the project. 

"You have to rely on reviews to find the right agency." 

 

IdeasUnlimited provided sales support for a career services agency. The team was tasked with improving customer satisfaction and increasing interactions with prospective clients.

"I enjoyed the company's ability to vet and present quality candidates."

WOW24-7 augments a SaaS company's support team, providing triage support and first responses to support requests outside of the client's office hours. The agents have been trained in using Zendesk as the tool.

"Their sheer willingness and enthusiasm to provide excellence have been most impressive."

EMAPTA provided website development services for a health care company. The team handled the design and development of the project.

"They really impressed me with their intent to completely understand our company and our challenges."

LawyerLine™ has been hired by a law firm for their call center services. The team currently answers calls from existing and potential clients on a 24/7 basis.

"Overall, we have been extremely happy with their service."

six eleven global services and solutions has provided BPO services to a telecommunications and IT services company for 10 years. The scope has included setting up the office space and finding the right agents.

“Their commitment to the project is outstanding – they’re always there when we need them.”

Open Access served as an outsourced data entry and compiling team for a financial management firm. The client has a small staff and wanted to avoid dedicating considerable resources to the task. They delivered secure, consistent data management at a competitive price, especially given the quality of service. The client noted that they were well-prepared to handle their specific operations case.

"They were ready to go from the beginning, and had great preparation that was tailored to us. They are pretty stealthy and invisible." — Business Development Executive, Financial Management Firm

Unee Solutions provides voice lead generation for a luxury bed and breakfast in Colorado. The client wanted to stand out from crowded search results that prioritize large brands and partnered with Unee for a more distinct lead generation strategy. Unee's voice support agents provide outbound calls and booking over the phone. The team has considerably outperformed the client's original in-house efforts.

"I was paying a couple of people roughly $1,500 per month to do it previously and they were only spending maybe 10 hours in total a week to produce 2 to 4 leads. Now I pay roughly $2,000 for unknown hours with 15 to 20 leads. Invaluable!" — Owner, Colorado Bed and Breakfast

SureCall worked closely with two development teams on two different occasions to develop an order management software and provided accompanying training and call reception services for a Canadian pizza chain.

“If you are looking to make a transition and you need help, this is the company you want to rely on.”

Atender Group provides ongoing digital marketing support for a marketing startup. They're also working together on developing a platform that suits the client’s needs.

"They are trustworthy and reliable, and their communication enables great results."

An edutech company outsourced their customer service to Booth & Partners. The team screens and dedicates agents who attend to customer queries via phone, email, SMS, or instant chat.

"They are all exceptionally fast learners who love feedback and achieve great results."

Valoris Center provides call center services for an automobile producer. The team calls potential customers who fill in the contact form on the client's website.

"There are some limitations due to the systems we are using, but Valoris goes above and beyond to overcome them."

Leadium was hired by a data-gathering tool to handle outreach campaigns in new product territories. Their tasks include identifying specific niches in specialized markets and managing outbound activities

"I was pleased by their implementation of high-level concepts, such as personality data to personalize messaging."

Line One Contact Centres Inc supports the Tier 1 operations of a recreational service manufacturer. The team responds to customer calls and provides technical support that's made available in eight languages.

"Their actions mainly lead to our company's improvement, and that makes us pleased with their work."

morph was hired by a recruitment agency to upgrade their website's UI/UX design. The "facelift" project largely involved the most important pages of their site.

"They are very responsible when it comes to deadlines."