List of the Best BPO Services

Looking for a top BPO firm?

Growing a business, while exciting, gives you a real insight into the complexities of a full-functioning organization. Specifically, you find that some business processes are incredibly taxing – they are time-consuming and costly but need to be done.

That's why we've created this list of the best business process outsourcing services for you to review. Read through company descriptions, former clients, and notable projects to find the best fit for your business.

  • 51

    Magellan Solutions Outsourcing Inc

    Magellan Solutions is a call center and BPO company from Mandaluyong, Philippines with a second office in Brisbane, Calif. It was founded in 2005 and has now grown to a team of 185 employees. Magellan Solution provides both voice and non-voice BPO/back office services. 

    Notable Project

    A healthcare firm wanted to improve their customer relations and communicate more efficiently. Magellan Solutions handles inbound and outbound calls for customer service and telemarketing. Their services save the client money and improve their internal efficiency. 

    "They are nice, courteous, patient, and willing to help...There is nothing they need to improve." –Employee, Healthcare Firm

    $ $ $ $ $
    equalizer $10,000+
    group250 - 999 Employees
    place Mandaluyong, Philippines
    4.5
    4.5
    12 Clutch reviews
  • 52

    SureCall

    SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.

    Notable Project

    SureCall offers their call center services to a food processing company. SureCall handles the customers' inquiries, concerns, and complaints, and are knowledgeable enough to answer the questions directed to them. Surecall integrated calls from various media into one reporting platform.

    "They’re knowledgeable, responsive, and open to new ideas. We have an annual check-in with their team and always find that they’re very productive in connecting with consumers. Of course, there were a few things we needed to fine-tune in our first year, but that happened quickly. Our team felt a strong sense of urgency and mobilization from them. " - Senior Director, Food Processing Company

    Former clients
    Sofina Foods Inc.
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Calgary, Canada
    5.0
    5.0
    2 Clutch reviews
  • 53

    Fusion BPO Services

    Fusion BPO Services is a global business process outsourcing firm headquartered in Montreal, Canada, that was established in 2004. Their team of over 1000 employees offers voice BPO, non-voice BPO, and transcription services.

    Notable Project

    Fusion BPO provided outbound lead generation and other outsourced services for an IT solution firm to improve its internal operations. Their conducted phone campaigns, market research, customer surveys, and more. Their work bolstered their client's customer retention efforts and growth plan.

    "They save us money and time for our employees and give a wide range of services to provide to customers." — Information Technology Manager, US IT Firm

    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place Montreal, Canada
    4.4
    4.4
    6 Clutch reviews
    Awards

    Consumer Magazine MVP Quality Award - Bronze (2016)

  • Tell us about your project

    NEED HELP SELECTING A COMPANY?

    Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

  • 54

    Smith.ai

    Smith.ai is a virtual receptionist and lead intake services company located in Palo Alto, Calif. Founded in 2015, they employ over 100 staff specializing in live calls and website chat for small and mid-market companies, typically in legal, hospitality, finance, e-commerce, healthcare, and real estate. Services include AI chatbots, live chat, conversion optimization, and virtual receptionists.

    Notable Project

    Smith.ai provided ongoing call services for a law firm. They handled inbound and outbound calls, and also managed website chat and scheduled any consultations or calls. Working with Smith.ai enabled the client to scale its client base and revenue. 

    “When a call is transferred to me, people always give very positive feedback about their experience speaking with the Smith.ai team. People have spoken about how accommodating and nice they are, which makes me feel good. It’s been very helpful in our scaling efforts.” – CEO, Law Firm

    Former clients
    Hacking Law Practice
    Wondermint
    Merchbar
    $ $ $ $ $
    equalizer

    Undisclosed

    group50 - 249 Employees
    place Palo Alto, CA
    5.0
    5.0
    35 Clutch reviews
  • 55

    Unee Solutions

    Unee Solutions is a business process outsourcing firm based in Stafford, Texas with additional assets in India and Israel. They were founded in 2007 and currently have a staff of 125 employees. Unee Solutions' solutions focus on lead generation and include both voice outsourcing and non-voice back office services.

    Notable Project

    Unee Solutions provides voice lead generation for a luxury bed and breakfast in Colorado. The client wanted to stand out from crowded search results that prioritize large brands and partnered with Unee for a more distinct lead generation strategy. Unee's voice support agents provide outbound calls and booking over the phone. The team has considerably outperformed the client's original in-house efforts.

    "I was paying a couple of people roughly $1,500 per month to do it previously and they were only spending maybe 10 hours in total a week to produce 2 to 4 leads. Now I pay roughly $2,000 for unknown hours with 15 to 20 leads. Invaluable!" — Owner, Colorado Bed and Breakfast

    Former clients
    Kern
    Krohne
    Cimatron Group
    Jurat
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Stafford, TX
    5.0
    5.0
    1 Clutch review
  • 56

    Global Payments

    Global Payments is a payment technology solutions agency founded in 1967. With its headquarters in Atlanta, and offices in Ontario, Manilla, Philippines, and Leicester, United Kingdom, Global Payments has a team of over 3,000 employees. They offer non-voice BPO/back office services to business, consumer product, and healthcare and medical industries. Global Payments provided payment processing services to a therapy practice. The practice no longer needs to devote as much time to this function and can now focus more time growing their business. “GlobalPayments conducts service seamlessly; I've never had to worry. They're always ahead of time with superb communication and product.” – Customer Service Head, Therapy Practice 

    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place Atlanta, GA
    4.3
    4.3
    19 Clutch reviews
    Awards

    MPE Awards: Channel Award (2014)

  • 57

    Virtual Employee

    Virtual Employee is a remote staffing company based in Rockland, Maine, with a satellite office in Noida, India. Founded in 2007, Virtual Employee's team of nearly 700 employees provides non-voice BPO/back-office, web design and development, and mobile app development services.

    Notable Project

    Virtual Employee worked with a call center company to supply virtual assistant services that would assist the client in reducing redundancies while streamlining its tasks. The client was particularly pleased with Virtual Employee's communication and data entry processing tools. 

    "They offer great savings and are cost-effective." - Executive, Call Center Company

    Former clients
    Studyforge
    Paragon Print Systems
    Priva
    Sceris
    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place Rockland, ME
    5.0
    5.0
    1 Clutch review
    Awards

    Birmingham Chamber of Commerce Group Member , Indo-Australian Chamber of Commerce Member , ISO Certification

  • 58

    MANGO5

    Mango5 is a BPO Outsource Center based in Cape Town, South Africa. The Center, founded in 2005, has more than 250 employees who provide voice, non-voice BPO/back office, and direct marketing services to various companies. 

    Notable Project

    Mango5 was hired by a Career Services Company to provide customer service and sales services for its international customers. As a result of this engagement, the Company has seen significant increase in activity level and conversion rates. The Company has since expanded the outsourced team from Mango5 from three to about 20.

    "They have matched, and exceeded at points, the customer level satisfaction that our customer service team in the US achieves." - SVP, Career Services Company

    Former clients
    Talent:Inc.
    Cell C
    Tracker
    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place Cape Town, South Africa
    5.0
    5.0
    1 Clutch review
    Awards

    Global Sourcing Association: Winner, Global Sourcing Awards (2018) , SANCERT: Certified, ISO 27001-2013 Information Technology

  • 59

    Emenac

    Emenac is a call center service company based in London, Ontario. Since 2003, their team of around 100 has been specializing in voice and BPO services for clients in industries including advertising, consumer products, and financial services. 

    Notable Project

    Emenac provides call center services to a travel agency, handling bookings and providing customer support when needed. Their success rate is between 90-95%. 

    "They took the time and now they know the procedures and what exactly it is we require. They are a perfect fit." —Project Manager, Travel Agency

    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place London, Canada
    4.5
    4.5
    1 Clutch review
  • 60

    The Connection

    The Connection is a business process outsourcing firm based in Burnsville, Minn., with offices in New York and Illinois. They were founded in 1981, and have 280 employees across their 4 locations. The Connection's services revolve mainly around voice call support, such as answering and customer service, as well as some non-voice outsourcing options.

    Notable Project

    The Connection provides voice customer support for a consumer products firm in California. The client receives around 150 calls a day for customer service, and their business model depends on client retention, so strong voice services are essential. The Connection contributed tailored customer service based on an in-depth knowledge of the product and target user base. They saved the client almost $25,000 in the process.

    "Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time." — HR Director, Consumer Products Firm

    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place Burnsville, MN
    4.5
    4.5
    2 Clutch reviews
  • 61

    Offshore Business Processing

    Offshore Business Processing is an outsourcing company that was founded in 2012. The company consists of 20 employees and is headquartered in Melbourne, Australia. They specialize in non-voice BPO, finance outsourcing, and voice services. 

    Notable Project

    Offshore Business Processing assisted a freight forwarding company with data entry and invoice processes. Eventually they created proof of delivery for all of their partners' shipments. 

    "Since they don’t have to dedicate their time to data entry, our staff is better able to serve clients. The quality of time and attention to detail we can now offer is incredible." – Operations Manager, Freight Forwarding Company

    Former clients
    Clemenger International Freight
    Australian Logistics Solutions
    All Ports International
    Hobbs Global Logistics Solutions
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Melbourne, Australia
    5.0
    5.0
    1 Clutch review
  • 62

    Synjones

    Synjones is a data entry and software development company founded in 1988. Headquartered in Harbin, China, the team of 17 employees specializes in non-voice BPO/back office services. The industries they focus on are financial services, government, healthcare, and medical. 

    Notable Project

    Synjones helped a global Chinese bank manage its customs declarations. They coordinated with customs to procure declarations, record information, and mail the information out.

    “The one thing that really stands out is the strong sense of responsibility shown by all of Synjonesoft's employees.” – Principal of Purchasing, Global Chinese Bank

    Former clients
    Annual Best Employers in China (2011)
    $ $ $ $ $
    equalizer

    Undisclosed

    group1,000 - 9,999 Employees
    place Harbin, China
    5.0
    5.0
    3 Clutch reviews
  • 63

    NICE inContact

    NICE inContact is a call center software and voice services provider based in Sandy, Utah, that was established in1997. Their team of more than 1200 employees offers voice call services, inbound lead resolution, customer support, and a customer interaction cloud software.

    Notable Project

    NICE inContact provides seasonal call center services for a media company. Their team oversees order processing and handles inbound calls. Their services save the client up to $1000 a month.

    "They are very responsive." — Marketing Director, Media Company

    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place Sandy, UT
    3.8
    3.8
    4 Clutch reviews
  • 64

    Call Center Pros

    Call Center Pros is an outsourcing firm based in Santo Domingo, Dominican Republic with a US office in Hollywood Fla. Established in 2010, Call Center Pros has 80 employees, and provides services including voice and non-voice business process outsourcing; Call Center Pros provides live chat and email support in addition to phone services.

    Notable Project

    Call Center Pros provides live chat customer support for an IT firm in the US. The client's demand for support grew rapidly, and they wanted more time to focus on increasing revenue. The Call Center Pros team was able to provide a high level of customer satisfaction, and free up their client's resources to boost revenue by 25%.

    "We really started to be successful after working with them. We were able to focus on other tasks and grow revenue by 25%." – Executive, IT Firm

    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Santo Domingo, Dominican Republic
    4.5
    4.5
    4 Clutch reviews
  • 65
  • 66

    Srisys Inc

    Founded in 2001, Srisys Inc is an IT consulting and software development firm. Srisys Inc’s 65 employees can be found in its West Chester, Ohio headquarters or its additional offices in Cincinnati, Ohio and India. Srisys Inc provides voice/call center services, BPO and back office services, and HR consulting and outsourcing to the government and consumer and financial services companies.  

    Notable Project

    Srisys Inc worked with a healthcare company to implement a back office, data entry service. The service allows the company's medical professionals to spend more time focusing on their duties, rather than worrying about patient files.

    “Their [Srisys Inc’s] customer service is a huge strength of theirs. It is number one.” — Employee, Healthcare Company

    Former clients
    Cincinnati Parks
    Defense Finance and Accounting Service
    Elegant Nail & Beauty Supply
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place West Chester, OH
    4.2
    4.2
    3 Clutch reviews
  • 67

    ACC

    American Customer Care is a call center outsourcing firm based in Bristol, Conn. with call centers in Iowa and Pennsylvania. They were established in 1986, and have over 1000 employees. American Customer Care exclusively provides voice services, including surveys and market research, answering, and customer support.

    Notable Project

    American Customer Care provides voice customer support for a US consumer products firm. The client's call volume began to exceed their resources as their firm grew, so they needed to outsource the service. American Customer Care automated much of the client's system to simplify the customer support process, and saves them around $1000 monthly. The client especially praised their honesty and efficiency.

    "It makes the work easier, they are very efficient." – Senior Manager, Consumer Products Firm

    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place Bristol, CT
    4.6
    4.6
    10 Clutch reviews
  • 68

    VirtusaPolaris

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

    Notable Project

    A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

    "This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

    Former clients
    Pegasystems
    JPMorgan
    AIG
    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place Chennai, India
    5.0
    5.0
    2 Clutch reviews
    Awards

    American Business Awards: Most Innovative Technology Company of the Year (2017), , Pega Partner Award (2017 , Gold Stevie Winner (2017)

  • 69

    Ruby Receptionists

    Ruby Receptionists is a voice services firm based in Portland, Oregon, that was established in 2003. Their team of more than 250 employees offers voice call support, appointment management, and conventional answering services.

    Notable Project

    Ruby Receptionists provides voice call management for a large financial firm. Their team oversaw client requests and recorded messages to save time on administrative tasks. Their exceptional service was praised by executives.

    "They are not only willing to help my company, but they are eager to do so and they haven’t ever made me feel like my requests were unimportant." — Senior Administrator, Financial Firm

    Former clients
    Conroy Consults
    McKeen Law
    Molinar and Co.
    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place Portland, OR
    4.6
    4.6
    7 Clutch reviews
  • 70

    Moneypenny

    Moneypenny is a communications outsourcing firm based in Charleston, South Carolina, that was established in 2000. Their team of 750 employees offers a diverse range of phone communication solutions including standard answering services, switchboard services, and customer support.

    Notable Project

    Moneypenny provides 24-hour customer support for a hospitality agency to help with after-hours services. Their team works around the clock to answer customers' questions. Their work improved the agency's customer service and generated new leads.

    " We have shown a great increase of customer clientele since hiring this company." — Senior Manager, Hospitality Firm

    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place Charleston, SC
    4.7
    4.7
    10 Clutch reviews
    Awards

    Sunday Times Top 5 Companies to Work For (2017)

  • 71

    GO Solutions

    Global Outsourcing Solutions is a contact center based in Montego Bay, Jamaica. The company, founded in 2012, has around 200 employees who provide voice and non-voice/back office BPO services to various companies.  

    Notable Project

    A Digital Marketing Company tapped Global Outsourcing Solutions' call centers and facilities to do cold-call and lead sourcing outreach. They would call leads and establish an introduction for the Company and then transfer the call to the Company's sales team to close. Through this engagement, the Company has seen high closing rates.

    "They’re very flexible and allow us to be 100% involved. They don’t just see me as a client, they see me as a part of the team." - Project Manager, Digital Marketing Company 

    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Montego Bay, St. James, Jamaica
    4.5
    4.5
    1 Clutch review
  • 72

    4D Global

    4D Global is a medical billing company based in Chennai, India, with an office in Scottsdale, Ariz. Founded in 2015, the agency employs a team of over 50 to provide non-voice BPO/back office services and call center services to clients in the healthcare and medical industries.

    Notable Project

    4D Global worked with an IT company to assist in a variety of different projects, from staff augmentation and billing to retirement and health insurance management. With their keen business understanding, they delivered a tailored experience, saving the client about $100,000 per month.

    "Their quality of service is excellent." - IT Director, IT Company

    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Chennai, India
    4.7
    4.7
    3 Clutch reviews
  • 73

    Belkins

    Belkins is a sales agency based in Dover, Del. Since 2017, their team of fewer than 10 work with primarily small businesses in the business services, healthcare, and IT industries. They specialize in email marketing, conversion optimization, marketing strategy, market research, IT consulting, and business consulting. 

    Notable Project

    Belkins completed market research for a digital marketing agency to help the agency generate more sales and increase productivity. The client felt that Belkins delivered everything they needed.

    "We were most impressed by the responsive of the research team. They were always available for questions and feedback." — Chief Commericial Officer, Digital Marketing Agency 

    Former clients
    MyDutyFree
    CC-Interactive
    AddCPM
    Prof.Estate
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Dover, DE
    5.0
    5.0
    43 Clutch reviews
  • 74

    Bottleneck Virtual Assistants

    Bottleneck Virtual Assistants is a business process outsourcing agency founded in 2016. Based in Springfield, Mo., the team of 15 employees specializes in non-voice BPO/back office services and voice services.

    Notable Project

    Bottleneck Virtual Assistants helped a digital marketing agency by taking charge of daily tasks surrounding project management, sales and administrative support in order to relieve some of the workload. The client appreciated the team's proactive approach, easy scheduling and well-planned process.

    "They’ve proactively addressed every one of my concerns, which makes this collaboration a breeze compared to the other firms I've interacted with." – Presidnet, Digital Marketing Agency

    Former clients
    Stronger Sales People
    My Campaign Coach
    Alberta Business Grants
    $ $ $ $ $
    equalizer $5,000+
    group10 - 49 Employees
    place Springfield, MO
    5.0
    5.0
    5 Clutch reviews
  • 75

    Premier BPO

    Premier BPO is an outsourcing firm based in Clarksville, Tennessee, that was established in 2003. Their team of 136 employees offers voice services, BPO services, and HR consulting & outsourcing.

    Notable Project

    Premier BPO provided virtual backend administrative services for an IT company. Their team developed interfaces with custodians, vendors, IT staff, and other employees. Their work optimized workflow, saving time and money.

    "They are great at working with customers."–IT Executie, IT Company

    Former clients
    Inc. 5000
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Clarksville, TN
    4.0
    4.0
    3 Clutch reviews
  • 76

    Harris BPO

    Harris BPO is an outsourcing agency based in Slough, UK. With close to 1,000 employees, the agency specializes in non-voice BPO and voice services, as well as HR consulting & outsourcing. Harris BPO mainly works with clients in government, consumer products & services, and energy & natural resources industries. 

     

    Notable Project

    Harris BPO runs payment processing services for a small manufacturer. The client finds them to be true professionals and have saved them a ton of work hours.

    "They offer a smooth service and are professional." – Sales Manager, Small Manufacturer

    Former clients
    Kellogg
    Pepsi
    Comdisco
    Scottish Parliament
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Slough, United Kingdom
    4.7
    4.7
    3 Clutch reviews
  • 77

    AnswerForce

    AnswerForce is an answering services provider from Tualatin, Ore. It was founded in 1998 and currently has a team of 11 employees. AnswerForce specializes in voice services, but also provides non-voice BPO/back office services to clients from a variety of industries. 

    Notable Project

    A window cleaning company was experiencing rapid growth and needed a team to help manage their overflow of client correspondence. They hired AnswerForce to provide phone answering services 24/7. In addition, the team offers online chat and calendaring services. 

    "AnswerForce provided free set up, no charge for the first 30 seconds in cases of people hanging up, as well as the ability to not work under a contract and to change the plan from month to month...I've appreciated AnswerForce's flexibility in terms of payment and setup." — Franchisee, Window Cleaning Service

    Former clients
    Handyman Matters
    Progressive Comfort Solutions
    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place Portland, OR
    4.3
    4.3
    10 Clutch reviews
  • 78

    XACT

    XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.

    Notable Project

    XACT provided call center services for a hospitality and health care company. They offered reporting services and created a dental practice information directory for the agents. XACT leveraged a comprehensive training process to deliver excellent abandon rates, conversion rates, and QA scores for the client.

    “The abandon rate was exceptional, basically zero. We didn’t have any issues with missed calls, and the agents were always polite. The conversion rates and QA scores were also impressive. We carried about a 35-percent conversion rate, from seeing a TV commercial to making a call and setting an appointment, and they maintained that.” – Former Manager, Hospitality & Health Care Company

    Former clients
    MediaWorks 360
    $ $ $ $ $
    equalizer

    Undisclosed

    group250 - 999 Employees
    place Orlando, FL
    4.7
    4.7
    23 Clutch reviews
  • 79

    Strategic Sales & Marketing

    Strategic Sales & Marketing (SSM) is a lead generation company based in Farmington, Conn. Founded in 1989, SSM helps companies with lead generation and appointment setting services focused on B2B major accounts.  Typical clients are looking to reach the Owner, Director, VP or C level of contact, have a sales cycle that requires multiple touch-points, and uses a "solution sell process." 

    Notable Project

    Strategic Sales & Marketing created cold call scripts for an engineering consulting firm that focused on their specific market focus and objectives. They also handle the client’s calling services to generate relevant leads.

    "We were able to close two new deals in the first three months, which was huge for us. The process has been seamless for the companies we’re contacting. They don’t know it’s an outside service who contacted them in the first place." — Recruiter, Engineering Consulting Firm

    Former clients
    CT Technology Council
    FFF Associates
    Gerber Scientific
    Karen Spencer Design
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Farmington, CT
    4.6
    4.6
    17 Clutch reviews
  • 80

    EBQuickstart

    Located in Austin, EBQ has a team of around 250 working with clients in the IT, advertising, and business industries. They provide voice services, CRM consulting, and email marketing expertise to clients looking for B2B lead generation and appointment setting.

    Notable Project

    A software company was eager to work with EBQ to increase the opportunities to make sales and earn new business by calling clients who have expiring contracts with the client’s competitors. They generated a steady increase of lead generation and new business opportunities for the client.

    “I find their eagerness most impressive. For example, we have given them multiple lists of more than 1,000 people, and they seem to always get through them with a positive attitude and are asking for more people to call. Also, their attention to detail and deadlines is notable. We have a very complex product, and they do a good job of explaining it and getting people interested.” – Marketing Coordinator, Software Company

    Former clients
    Introel Communications Inc,
    iPipeline
    OKI Data
    BigCommerce
    BigCommerce
    EMDs
    $ $ $ $ $
    equalizer $5,000+
    group50 - 249 Employees
    place Austin, TX
    5.0
    5.0
    13 Clutch reviews
    Awards

    Inc 5000: Fastest Growing Companies in Lead Generation (2012, 2013, 2014, 2017, 2018) , Inc. 5000: Hall Of Fame , Austin American-Statesman: Top Places To Work (2011, 2012, 2013, 2015, 2017) , Austin Business Journal: Fast 50

  • 81

    Infinit-O Global

    Infinit-O is an outsourcing firm headquartered in Makati City, Philippines, with other offices in the United States, Australia, and the United Kingdom. Founded in 2005, their team of around 375 specializes in voice and non-voice BPO services, and transcriptions for clients in the medical industry. 

    Notable Project

    Infinit-O does the medical billing for a healthcare company. The agency has fit perfectly with the company and is happy with the investment. 

    "We have seen a marked improvement in the speed and efficiency of our billers and coders. Most have a 50 percent increase in their workload capacity." — Manager, Healthcare Firm 

    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Makati City, Philippines
    4.1
    4.1
    4 Clutch reviews
  • 82

    VA Talks

    VA Talks is a virtual assistance company based in Kolkata, India. Founded in 2015, VA Talks has a team of about 30 and provides non-voice BPO/back office services, voice/call center services, and transcription capabilities to a variety of companies across different industries.

    Notable Project

    VA Talks supplied virtual assistance services and customer service work to a retail company. Scope included data entry and customer relations help that saves the client money and allows them to avoid hiring more full-time staff. 

    "It is easy, quick, and self-sufficient." - Owner, Retail Company

    Former clients
    Bias Media
    VonHayden Security
    Natasha Brown
    Avalon Risk Management
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Kolkata, India
    4.8
    4.8
    2 Clutch reviews
  • 83

    BillingParadise

    BillingParadise is a medical billing company based in Diamond Bar, Calif., with offices in Grand Rapids, Minn., North Brunswick, NJ, Mount Dora, Fla., Taylor, Texas, and New York City. Founded in 2004, BillingParadise's team of 31 provides non-voice BPO/back office services and voice services.

    Notable Project

    BillingParadise was hired by a health care company to take charge of its medical billing needs so as to allow the client to avoid having to train and learn all of the various codes for it. BillingParadise saves the client 80 hours and 10% in expenses per month.

    "They have a lot more training and they are more efficient. They are the best we have ever worked with." — Director, Health Company

    Former clients
    NextGen Healthcare
    eClinical Works
    Allscripts
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Diamond Bar, CA
    4.4
    4.4
    4 Clutch reviews
    Awards

    HIPAA Certified , Practice Fusion Certified Consultant , AAPC Certified

  • 84

    Daythree Business Services

    Daythree Business Services is a business service provider in Petaling Jaya, Malaysia. They provide voice services, back office services, and business consulting. They work primarily with midmarket and enterprise companies in transportation, telecommunication, and energy industries. Founded in 2008, they have about 150 employees.

    Notable Project

    Daythree Business Services provided a telemarketing team to support contract negotiations and to contact customers based on targeted campaigns. They provide training, monitoring, and quality assurance. Since the project began, there has been improvement in several areas. They’re engaged and provide qualified agents. They’re cooperative and responsive.

    “[They’re] willing to listen to feedback and reverts with proposals for discussions.” – Head of Telesales, Telecommunication Company

    Former clients
    Teka Singapore
    Quantum Medical Solutions
    $ $ $ $ $
    equalizer

    Undisclosed

    group1,000 - 9,999 Employees
    place Petaling Jaya, Malaysia
    4.0
    4.0
    3 Clutch reviews
  • 85

    Specialty Answering Service

    Specialty Answering Service is a call center outsourcing firm based in King of Prussia, Penn. Founded in 1985, they have about 30 employees and work with a national network of freelance customer support specialists. Their services consist of voice customer support and non-voice business process outsourcing.

    Notable Project

    Specialty Answering Service serves as a dispatch and management center for a produce distributor. The client has an extensive range of end-clients and delivery providers that requires considerable monitoring and attention to detail. By migrating their dispatch to Specialty Answering Service, the client saved about 520 labor hours per month with comparable outcomes.

    "Their strength is professional handling of calls and increased knowledge of our business, customer service is easy to work with and courteous. Things have run smoothly so far." — Manager, Food Producer

    Former clients
    Bausch+Lomb
    Fujitec
    Colwell Banker
    $ $ $ $ $
    equalizer

    Undisclosed

    group10 - 49 Employees
    place King of Prussia, PA
    4.4
    4.4
    27 Clutch reviews
  • 86

    Athena BPO

    Athena BPO is a domestic BPO based in Mumbai and Bangalore, India. Founded in 1990, Athena provides voice/call center services and non-voice BPO/back office services.

    Notable Project

    Athena BPO supplies a business service with payment processing capabilities, which includes handling general billing of claims and directing payments. Since engaging with Athena, the client has seen faster billing, and praises Athena BPO's competitive rates.

    "They save me time and allow me to see more clients, saving me hundreds." - Director, Business Service

    $ $ $ $ $
    equalizer $1,000+
    group1,000 - 9,999 Employees
    place Mumbai, India
    3.0
    3.0
    1 Clutch review
    Awards

    4x Best Service Partner , Net Promoter Score

  • 87

    SalesRoads

    SalesRoads is a B2B appointment setting and lead generation provider based in Coral Springs, Fla. that was established in 2006. Their team of more than 30 employees offers sales outsourcing and telemarketing services.

    Notable Project

    SalesRoads provided outbound call services for a marketing agency to generate more leads and increase sales. Their team conducted a discovery period to garner information about the business and created a custom script. Their work provided a significant ROI.

    "Overall, sales have increased in triple digits since the start of our collaboration.​" – Sales Director, Marketing Agency

    $ $ $ $ $
    equalizer $10,000+
    group50 - 249 Employees
    place Coral Springs, FL
    4.9
    4.9
    12 Clutch reviews
  • 88

    MyTasker

    MyTasker is an outsourced communications company based in Kolkata, India. Founded in 2012, MyTasker's team of 100+ employees provides non-voice BPO/back office services, voice/call center services, and transcription capabilities to a variety of clients in different industries around the world.

    Notable Project

    MyTasker worked with a business services firm to assist with client relations services, which includes managing client info, referrals, organizations statistics, marketing tools, website details, while operating its CRM functionalities. Their services have mitigated the amount of effort required to maintain client relationships while expanding the clients 

    "[Their service] seems to always get better every time." – C-Level Business Development Executive, Business Services Company

    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Kolkata, India
    5.0
    5.0
    1 Clutch review
  • 89

    Wow24-7

    Wow24-7 is an omnichannel customer outsourcing company based in Kyiv, Ukraine. Founded in 2016, Wow24-7 provides non-voice BPO/back office services and voice services.

    Notable Project

    Wow24-7 worked with this SaaS platform to provide outsourced support and lead qualification. Wow24-7 answers the phone, chat, and email communications from customers all day, every day. They even look for ways to help with lead generation for outbound calls.

    "Before our partnership with Wow24-7, we had no phones open for 16 of the 24 hours in a day. Now, we have 24/7 coverage." –Marketing Manager, SaaS Platform

    Former clients
    The App Solutions
    Gita Jewelry
    StudentShare
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Kyiv, Ukraine
    4.7
    4.7
    9 Clutch reviews
  • 90

    IdeasUnlimited

    IdeasUnlimited is a support services provider based in the Philippines. They were founded in 2010 and have 68 employees. They specialize in voice services, HR services, and non-voice BPO for clients in the e-commerce, financial services, and healthcare fields.

    Notable Project

    IdeasUnlimited provided recruiting assistance for a dietary supplement retailer. They assisted in the process of recruiting new customer service agents for the client. The client was very happy with the partnership and said that the streamlining of the hiring process saved them time and money. 

    “They’re very responsive. If we request a new agent or have an urgent question, they address the need quickly. I really appreciate their speed.” – COO, Dietary Supplements Retailer
     

    Former clients
    iBario
    Ty Wilson Law
    CloserIQ
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Sugar Land, TX
    4.8
    4.8
    8 Clutch reviews
  • 91

    Resconcierge

    Resconcierge is a concierge service based in Frisco, Texas, and founded in 2014. Their team of over 50 provides voice services and back-office services for small and mid-market firms that work in industries such as real estate, legal, and financial solutions.

    Notable Project

    Resconcierge provided customer support for a grooming line. The line was worried that the business was losing customers due to a lack of a dedicated support line for customers. Resconcierge helped improved the line’s sales for the past two years.

    “I'm impressed with how seamless they make the experience for the customer.” - Marketing Manager, Grooming Line

    Former clients
    The Gents Place
    Parvin Law Group
    Progressive Legal Process Services
    $ $ $ $ $
    equalizer

    Undisclosed

    group50 - 249 Employees
    place Frisco, TX
    5.0
    5.0
    4 Clutch reviews
  • 92

    AnswerFirst

    AnswerFirst is a telecommunications agency in Tampa, Fla. Founded in 1998, they have about 58 employees that serve a variety of clients in the IT, healthcare, and real estate sectors. AnswerFirst provides voice services and non-voice BPO and back office services.

    Notable Project

    AnswerFirst provided seasonal call answering service for a legal firm with 300 daily inbound calls. They were efficient and saved the client $200 per month. 

    "The efficiency is the main strength." — Manager, Legal Firm

    Former clients
    Colliers Arnold
    NPR
    Terminix
    PBS
    Adacel
    Disaster One
    Holster
    Arnima
    Jelecos
    $ $ $ $ $
    equalizer

    Undisclosed

    group50 - 249 Employees
    place Tampa, FL
    4.2
    4.2
    24 Clutch reviews
  • 93

    AnswerLive

    AnswerLive is a call center and BPO agency founded in 1982. They have headquarters in Gastonia, N.C. and additional offices in Grants Pass, Ore. and Lubbock, Texas. Their team of 11 specialists offers voice services and non-voice BPO primarily to small businesses. 
     

    Notable Project

    AnswerLive provided call center services for an air conditioning service company. They supply after-hours live operators who converse with customers and gather information, which then gets relayed to the client’s on-service technician. Through this service, the client doesn’t lose the crucial clients who contact the company after the office closes each day.

    “We receive an average of six calls per day after hours. During the summer months, the amount of after-hours activity and number of calls can rise. The loss of revenue from all these missed calls per day would be extraordinary if we didn’t have Answerlive’s support.” – Manager, Air Conditioning Service Company
     

    Former clients
    Robert R. McGill Air Conditioning INC
    $ $ $ $ $
    equalizer

    Undisclosed

    group50 - 249 Employees
    place Gastonia, NC
    4.7
    4.7
    6 Clutch reviews
  • 94

    CrewBloom

    CrewBloom is an outsourcing partner based in New York. Founded in 2016, their team of around 60 employees provides back-office services and voice services.

    Notable Project

    CrewBloom provided demand generation services for a sales and marketing software company. The team responded to inbound leads and called new free trial members.

    "We have been able to engage 100% more free trials in our training offerings and tripled subscription sales as a result." – CEO, Sales Software Company

    Former clients
    SalesNexus.com
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place New York, NY
    5.0
    5.0
    1 Clutch review
  • 95

    Hit Rate Solutions

    Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.

    Notable Project

    Hit Rate Solutions provided seasoning marketing assistance to an equipment supplier. Hit Rate Solutions managed the supplier's activities, events, messages, and calls in an effort to increase customer engagement and accelerate revenue. As a direct result of Hit Rate Solutions' targeted strategies, the supplier's customer prospecting has achieved better efficiency with lower costs. 

    "Hit Rate Solutions did a great job and met our requirements." – Sales Representative, Equipment Supplier

    Former clients
    CleanWel Solutions
    ShedsForLessDirect.com
    Capital Placement Agency
    WorldKonnect LLC
    American Republic
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Bacolod City, Philippines
    4.7
    4.7
    3 Clutch reviews
  • 96

    Avirtual

    Avirtual is a virtual assistant provider based in Exeter, UK with another location in South Africa. Started in 2014, the team of nearly 40 specializes in both voice services and non-voice business process outsourcing and back-office services.

    Notable Project

    Avirtual provided a wide range of administrative tasks to help a company streamline their internal operations. The team’s provided virtual assistant helps with accounting, social networking, and internal and external communication efforts.

    "Their strengths are their quality of service, dedication, and honesty. They have saved us a great deal of work and money." — Finance Director, Business Services Company

    Former clients
    Whatever Mobile
    Hummingbird Cancer Center
    BabyGroup
    ITB
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Devon, United Kingdom
    4.5
    4.5
    1 Clutch review
  • 97

    @liveconx

    @liveconx is a telecommunications firm in Cornwall, Canada. Founded in 1978, they have at least 50 employees that serve clients in the education, healthcare, and retail sectors. @liveconx provides voice services and non-voice BPO and back office services.  Established in 1978, they have just over 50 employees. Their services consist mostly of voice assistance outsourcing and back-office processing, such as data entry and other similar tasks. 

    Notable Project

    @liveconx provides appointment management and voice scheduling for an IT infrastructure firm. The client wanted to speed up their bookings and had to outsource to a team with the right skills. @liveconx took over the client's appointment system, establishing a more efficient workflow that enabled the client to better serve their customers.

    " I am very confident in their services. They save us about $10,000 a year." — Executive, IT Firm

    Former clients
    Dundas & Glengarry
    National Capital Commission
    Belfor Restoration
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Cornwall, Canada
    4.0
    4.0
    3 Clutch reviews
    Awards

    Canadian Call Management Association Award of Excellence

  • 98

    PATLive

    PATLive is a voice services provider based in Tallahassee, Fla. and founded in 1990. They specialize in voice services. They offer support in multiple languages, customizable scripts, video calls, and text messaging.

    Notable Project

    PATLive provided an answering service for a single employee MMA Academy. They screen all calls coming into the client’s business, and email them whenever they receive a call, allowing the client to focus on their work. The client was very happy with the service and said that it allowed them to operate on a tight budget. 

    “It's been working well, and every interaction with them is pleasant. It's been running smoothly, and they're doing exactly what I need.” – Owner, MMA Academy
     

    Former clients
    Brovil Associates LLC
    New England Hypnosis & Weightloss
    MZ Real Estate
    $ $ $ $ $
    equalizer

    Undisclosed

    group50 - 249 Employees
    place Tallahassee,
    4.9
    4.9
    7 Clutch reviews
    Awards

    1996, 1997, and 1998 Inc. 500 Company

  • 99

    Nexa

    Nexa is a virtual assistant agency based in Phoenix. Founded in 1982, their team of around 440 employees focuses on voice services.

    Notable Project

    Nexa provided virtual assistant services for an advertising agency. The team processed incoming calls for both local and national campaigns. They were responsible for intake services and lead generation as well. 

    "They are competent, confident, and compassionate for each call." – CFO, Advertising Agency

    Former clients
    Whitehardt
    Skupin Law Group
    Triple A Plumbing & Jetting
    Baselayer
    $ $ $ $ $
    equalizer

    Undisclosed

    group50 - 249 Employees
    place Phoenix, AZ
    5.0
    5.0
    1 Clutch review
  • 100

    Grindstone

    Grindstone is a business development company located in Ellicott City, Md. Since 2003, their team of nearly 15 has been specializing in voice and BPO services in different industries including retail and financial services.  

    Notable Project

    Grindstone provides telemarketing services for a large bank. The client found Grindstone fast and efficient, and their business has improved since working with them.

    "They provide the best telemarketing software that we have ever had. It provides great services for us." —Business Development Director, Large Bank

    Former clients
    CSC
    Healthsoft Solutions
    Marc Brick Display
    APR Supply
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Ellicott City, MD
    4.3
    4.3
    2 Clutch reviews
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT