Top 100 Business Processes Outsourcing (BPO) Companies

Statco provides data entry and security support for a real estate firm in California. The client uses their services on an as-needed basis, which saves them nearly $3000 monthly on administrative costs due to Statco's billing model. Statco also impressed the client with their level of personal customer service, which is enhanced by them being a smaller firm.

"They provide us everyday security and peace of mind. They are the only company that I would consider family." — Business Development Executive, Real Estate Firm

MAX BPO was subcontracted by a digital marketing agency for its inbound and outbound call center services. The project is still ongoing and is showing positive results.

"They have a good team model. So, it's always been easy working with them." – Digital Marketing Expert, Digital Marketing Agency

Grupo Noa provided assistance for inbound customer support needs to a wifi technology company. They use the client's CRM ticket system to select customers to supply remote frontend user support and takes over around 30-35 calls daily from 9 a.m. until midnight.

"We appreciate the level of personalization they provide to client companies; we’ve felt that they cared about us since the beginning of the project." — Head of Global Service Desk, Wifi Technology Company

Direct Answer provides outbound and inbound donation generation and processing for an international human rights organization. The client's annual drive requires them to temporarily scale up a great deal, and Direct Answer demonstrated supplemented resources successfully. In addition to sending direct mail and making calls, Direct Answer provided accounting services. 

"Though we’re a mid-sized organization, we were sometimes too small for an agency to take on as a client. When we eventually contacted Direct Answer, we found them personable, thoughtful, and excited to work with us." — Donor Stewardship Officer, Human Rights Organization

Xplore-Tech was hired by an IT company to field its 500,000 inbound calls per day. The partnership began in 1995 and continues to this day. 

"They have great service and speedy resources." — IT Manager, Technology Company

Call Direct Partners managed an IT firm's customer support front, handling 150 incoming calls on a daily basis. They handle calls well, which helped the client to reduce costs.

"We save around $20,000 per month. They offer a very good experience." – Senior Manager, IT Firm

OfficeCalls worked with a marketing firm to provide phone marketing services. They provide staff to address customers’ questions and issues. They set up an outbound calling process to solve customer problems and improve their experience. The client appreciated the quality of their service. 

“They handle our calls with the utmost care and knowledge.” — Marketing Communications Manager, Marketing Firm

Intrust Global provided financial and IT services to an educational organization. Intrust took over the client's accounts, payroll, credit, record taking, IT, and client transactions, saving the client 100 hours and around $100,000 per month.

"They are experts who are highly skilled in their fields." — Finance President, Education Organization

Lead Generators International provided lead generation services for an engineering and IT firm. The team conducted market research before cold calling and writing letters to potential customers. Their services drove a significant increase in sales.

"They have an excellent account manager who took time to get to know the product in order to better engage with our potential clients. He was able to answer their questions and even came on sales calls with me to introduce me to the leads. The entire team was engaged in and enthusiastic about our project." – Sales Manager, Industrial Automation Company

A manufacturing company wanted to expand their customer base to a wider audience. TeleContact executed a calling strategy designed to reach a specific audience. They are still partnering with the manufacturer and have increased their revenue.  

"Our company has greatly benefited from Telecontact. We have recently noticed an improved business of around 50% more orders...I highly recommend them." —Manager, Manufacturing Company

Sound Telecom provided answering services with voicemail and call forwarding features for a healthcare company. The team recorded names and numbers to ease their return call process. All of these services were delivered on time.

“They are prompt and answer in a personal and professional manner. They offer many benefits with their service. They are affordable and trustworthy.” — Manager, Healthcare Company

Gold Cross Answering Service managed service-oriented calls after business hours for a 24-Hour HVAC and refrigeration company. After collecting customer information, they notified the appropriate on-call staff. Their high-quality customer service and precise communication satisfied the client.

"They do a great job of communicating to ensure our needs are met." — Service Manager, 24-Hour HVAC & Refrigeration Company

Vozova provided outbound voice solutions for a data solutions company. The company needed assistance with communicating with their customers. Vozova has helped run a campaign for the company for around two years.

“Their team can make adjustments to make a campaign successful.” - Vice President, Data Solutions Company

MAP Communications provided after-hours support and bilingual services for a manufacturing company. The 24/7 services offered received positive feedback from the company's clients and improved its sales. 

"MAP Communication's services have met our expectations; the team was there when customers needed help." — Executive, Manufacturing Company 

Legal IT Group provided a professional legal review for an out-staffing company. They also produced draft contracts, including master service and non-disclosure agreements. Overall, the client was impressed with the team's work.

"Legal IT Group provided expert commentary to address all our concerns as to potential future difficulties. Now, we readily use the knowledge and tips we’ve received from them during the project." – CEO, Staffing Company 

Technosys IT Management Pvt. Ltd. managed customer support operations for a healthcare company. Technosys IT Management Pvt. Ltd.helped customers connect with doctors and have appointments booked. Technosys IT Management Pvt. Ltd. has helped run the business.

“...I would say there was perfect synchronization among both teams in developing my business.” - Managing Director, Healthcare Company

SalesAladin built a campaign to increase the customer base of a software development firm. SalesAladin spent many hours on the phone calling potential clients to schedule appointments, and they were instrumental in closing contract deals to increase the client list.

"They were very attentive and proactive in asking relevant questions and figuring out how they could do better." – Director, Software Development Firm

A government organization hired VoiceLogic for their telemarketing. Along with having an effective service, the organization wanted to make more money. VoiceLogic helps them save money as well.

"It's money-saving." – VP of IT, Government Organization

Cogneesol did data processing for a child care consultancy. They also reviewed and analyzed patient records. The team is adaptable and supportive.

“They've adapted well to the numerous changes that we've had to our workflows over the past several years, and they continue to be flexible to specific project needs. “ – Business Administration Manager, Child Care Consultancy

LexReception helps a legal services company by providing 24-hour answering services for an array of third-party clients. Their staff can schedule appointments on the call. In addition, bilingual operators are available to answer Spanish-speaking callers. The team's reliable services streamline internal workflows.

Gtechwebindia provided SEO and SMO services to a phone reselling company. Their work led to improvements in SERP rankings. 

"The workflow was smooth and seamless." – Director, Mobile Phone Retailer

AMBS provides 24/7 customer support for a commercial flooring company in Michigan. The client needs to maintain an emergency line for customers with water damage or other urgent matters, and saves money with AMBS answering calls. The AMBS team worked with the client to establish a workflow for responding to emergencies and make sure they could provide adequate service. The partnership has helped the client earn several jobs they otherwise may have missed after hours.

"The level of training for each employee is remarkable. Everyone that we speak to seems to have been briefed on our business, which is important for serving our needs. Their price is also impressive." – Vice President, Commercial Flooring Company

Affiliated Outsourcing provided outbound telemarketing for a mid-market media firm. The client wanted to engage existing and potential clients directly in an effort to showcase their company's capabilities in a more personal manner. Affiliated Outsourcing's service saved the client around $14,000 monthly over hiring in-house voice support.

"They have well-spoken staff. They are able to do these things well." — Marketing Manager, Media Firm

NCC provided collections and calls services for a real estate firm. They handled bill collection and and appointment setting for the client, allowing them to focus on the core aspects of their business. The client was happy with the quality of their service.

“Within the first month, our company's profit increased by 17% based solely on the elimination of work, thus outsourced to NCC.” – Owner, Real Estate Firm
 

Horatio managed customer engagement and support during a pop-up retail opportunity. Thanks to their flexibility and timely escalations, they were brought on to manage day-to-day customer support as well. 

"Their communication is great across the board." – Manager, Lifestyle Media Company

WERVAS Virtual Assistant Services partnered with a consulting startup where they provided virtual services for the company. Specifically, the team supported HR, staffing, and coordination for the client. 

"They provide us with a wide scope of internet advertising services and help us carry out a remarkably efficient social media advertising campaigns." – Manager, Salesforce Conslulting Agency

Numa provided text services for a salon. The salon needed a way for their clients to more efficiently communicate with them. Numa’s contributions resulted in an increase in client booking.

“So far, we don't have any technical problem with Numa.” - Owner, Salon

Canaan Communication & Technologies Sdn Bhd works on data entry services for a food production company looking to digitize their consumer data. They also perform cold-calling efforts using an existing script. Their services have satisfied the client, aiding their efforts to bring in new business. 

"We’re open with each other, and I can tell them whenever something’s in need of refinement." – Senior Careline Manager, Food Production Company

First Point Communications provided outbound call services for a real estate agency. The goal was to build the agency’s pipeline and increase sales. First Point Communications produced outstanding results that exceeded the agency’s expectations.

“Definitely worth the investment.” - Licensed Realtor, Real Estate Agency

ProComm provided answering services and scheduling to a telecommunications firm to increase their customer service, which helped improve the company's efficiency. 

"They meet our expectations and have even gone above them." — Customer Service Manager, Telecommunications Firm

A voice services company hired SalesPro Leads to help them generate leads. They helped the client target local markets that they were interested in and set appointments for them. The team's work allowed the client to expand its customer base.

"They helped us attain significantly larger customers with multiple offices." — Owner, Voice Services Company

Virtual Assist USA provides full-service administrative management for a gambling firm in the United States. They handle a considerable task of managing clearances, settlements, and other financial obligations. In addition to bookkeeping and data entry, their team helps with web content updates, appointments, and more. Their efficiency is one of the highlights of the client's experience.

"They are a proactive team that works with and for businesses." — HR Manager, Gambling Company

A one-person online marketing company needed somebody to help manage their phone calls. Professional Communications Network now handles screening, answering, and forwarding of calls for the company. The client has noticed how much his clients like Professional Communications Network answering services.

"They offer a higher level of service to me. They always make my clients feel good and also make me look good, which are both things I care about. I don’t get a lot of calls, but they take really good care of the ones I do get." —Owner, Online Marketing Company

A small company was having trouble keeping track of all the phone calls they were receiving. After searching, they decided Sunshine Communication Services were the best fit. They provided custom account design, scheduled phone reports, and more.

"The benefits, however, are that all calls are answered." —Small Company

JMS Elite delivered voice services to a SaaS company, performing both inbound and outbound marketing calls. Their services have resulted in an unprecedented increase in annual growth. 

"Their team has exceeded in helping us hit our metrics. We’ve had two years of record growth since working with them." — CMO, SaaS Company

ScaleMill created a team of sales development representatives to help the in-house sales department for the client, an outsourcing company. The results of the project surpassed the initial business objectives the client had for ScaleMill.

“They surpassed our expectations, and they always went the extra mile. They were able to achieve higher numbers and even better conversion rates than we anticipated.” – CEO & Founder, Outsourcing Company

Vicky Virtual Receptionists provides a financial company with appointment setting services. As a result of the 300 calls they manage per day, the financial company has been able to successfully improve call attention and saved money on internal processes, yielding an excellent ROI. 

"Vicky Virtual Receptionists is the best in the area." – Administration Manager, Financial Company 

A development company was trying to expand it's coverage to include most of the United States, so Upcall helped them execute their strategy through cold calling. Upcall generated unexpectedly good results, finding more high quality leads and conversions than were predicted.

"The cold-calling venture was a hypothesis, so we didn't expect much, but it was successful. From roughly 600 leads in our database, we've generated two deals." —Business Development Manager, Development Company

B2B Associates took charge of a lead generation campaign for a financial services firm that needed BANT qualified leads to improve their sales. Thanks to their involvement, the client received a continuous stream of quality leads, improved sales effectiveness, and more insight into their target market.

"We would also like to acknowledge the stringent QA policy that B2B Associates follow." – Associate Director, Financial Services Firm

Navigant handled the claims processing needs, supplying stability, experience, and efficiency for an IT company. They allow the client to avoid interacting directly with the public.

"It has been a quite satisfactory experience that is helping us grow as a service company." — IT Director, IT Company

Quality Contact Solutions provided outbound and inbound sales services for a financial firm to improve their leads. Their team developed new business connections by setting up appointments and providing market support. Their work increased leads by 20%.

"We have heard great feedback from many of our customers stating that they love calling with questions because all of their questions are answered professionally." – Marketing Manager, Financial Firm

P3 Healthcare Solutions provided billing services for a nationwide healthcare company. They worked with doctors to guarantee that the correct bills are sent to the right patients, and that the amounts are correct the first time. The client said that they were impressed with the results of the project.

“P3 Healthcare Solutions enables our providers to get paid faster, and they make billing consistent and reliable.”      – Founder, Nationwide Healthcare Company
 

Supporto provided 24/7 customer service for a marketing and advertising company, including monitoring social media and moderating and participating in customer chats. They also fielded negative feedback and attempted to improve the brand’s reputation. Customers regularly leave positive feedback about their experiences with Supporto's staff.

“Supporto saves us an enormous amount of time and allows us to focus on other tasks. We regularly get positive feedback from customers who say they receive fast responses in chats or on social media, and that chat moderators are pleasant and polite. Customers have a positive image of our company thanks to Supporto’s work.” – Marketing Officer, Marketing and Advertising Company

Cyfuture BPO was hired by an IT firm to supply data entry capabilities, which is able to be especially efficient because Cyfuture BPO has extensive knowledge of the client's back servers.

"I have never had one issue. The prices are great and there is never a bad thing to be said about what they do and what they offer...Cyfuture is the best at what they do." — Manager, IT Firm

Pereus Marketing helped an insulation company generate leads. They found events such as tradeshows, staffs them, and sets appointments with potential buyers. Their team generated about 15-20% of the client's leads so far. 

"They do really well and their communication is clear. They use Google Docs to take leads and update the spreadsheets at each event." — Owner, Insulation Company

Remote Team Solutions provided back-office data entry services for a real estate company. The team processed paperwork and managed the client's web portals.

GenSales - B2B LeadGen handles appointment setting and lead generation efforts for an HVAC contracting company. They call prospects from a database and set up sales opportunities. Their services have helped the client earn warm, qualified leads regularly and convert them. 

"We’re able to brainstorm and give feedback to streamline and make their jobs easier and more effective." – Marketing Manager, HVAC Contracting Company

AnswerFone provided voice services for a furniture manufacturer. The manufacturer didn’t have the funds to hire someone full-time and turned to outsource. AnswerFone answers the calls and messages for the manufacturer, which makes operations easier.

“They’re great at meeting deadlines and communication.” - CEO, Furniture Manufacturer

A legal document automation platform hired Leadroot to refine its marketing strategy and identify its target customers for outreach efforts. They researched and identified target customers, which has resulted in high engagement and conversion rates. 

"Thanks to Leadroot, and the super targeted leads we’ve been getting, we’re getting 50-60% email open rates and even 10% conversion rates from initial cold-outreach email or call to qualified opportunity. " – Manager, Legal Document Automation Platform

Datainox - Online Data Entry Services adds and modifies product listing for an e-commerce store. They're good at product data entry work.

"Their product data entry work is extremely good." –Freelance Project Manager, E-Commerce Store