Looking for a top BPO firm?

Growing a business, while exciting, gives you a real insight into the complexities of a full-functioning organization. Specifically, you find that some business processes are incredibly taxing – they are time-consuming and costly but need to be done.

That's why we've created this list of the best business process outsourcing services for you to review. Read through company descriptions, former clients, and notable projects to find the best fit for your business. (And, if you want personalized recommendations, tell us about your project.)

List of the Best BPO Services

  • 91
    $1,000+
    50 - 249 Employees
    Calgary Canada

    SureCall is a call service agency headquartered in Calgary, Canada, with an office in Denver. Since 1982, their team of fewer than 250 has offered voice and non-voice BPO/back-office services to clients ranging from small businesses to enterprises. Call center services include answering, telemarketing, and other inbound services. Their BPO services focus on customer service, data entry & processing, and other back-office services.

    Clients
    Sofina Foods Inc.
    Industries
    Notable Project

    SureCall offers their call center services to a food processing company. SureCall handles the customers' inquiries, concerns, and complaints, and are knowledgeable enough to answer the questions directed to them. Surecall integrated calls from various media into one reporting platform.

    "They’re knowledgeable, responsive, and open to new ideas. We have an annual check-in with their team and always find that they’re very productive in connecting with consumers. Of course, there were a few things we needed to fine-tune in our first year, but that happened quickly. Our team felt a strong sense of urgency and mobilization from them. " - Senior Director, Food Processing Company

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  • 92
    Undisclosed
    250 - 999 Employees
    Portland OR

    Ruby Receptionists is a voice services firm based in Portland, Oregon, that was established in 2003. Their team of more than 250 employees offers voice call support, appointment management, and conventional answering services.

    Clients
    Conroy Consults
    McKeen Law
    Molinar and Co.
    Industries
    Notable Project

    Ruby Receptionists provides voice call management for a large financial firm. Their team oversaw client requests and recorded messages to save time on administrative tasks. Their exceptional service was praised by executives.

    "They are not only willing to help my company, but they are eager to do so and they haven’t ever made me feel like my requests were unimportant." — Senior Administrator, Financial Firm

  • 93
    $5,000+
    10 - 49 Employees
    Springfield MO

    Bottleneck Virtual Assistants is a business process outsourcing agency founded in 2016. Based in Springfield, Mo., the team of 15 employees specializes in non-voice BPO/back office services and voice services.

    Clients
    Stronger Sales People
    My Campaign Coach
    Alberta Business Grants
    Notable Project

    Bottleneck Virtual Assistants helped a digital marketing agency by taking charge of daily tasks surrounding project management, sales and administrative support in order to relieve some of the workload. The client appreciated the team's proactive approach, easy scheduling and well-planned process.

    "They’ve proactively addressed every one of my concerns, which makes this collaboration a breeze compared to the other firms I've interacted with." – Presidnet, Digital Marketing Agency

  • 94
    Undisclosed
    1,000 - 9,999 Employees
    Haerbin Shi China

    Synjones is a data entry and software development company founded in 1988. Headquartered in Harbin, China, the team of 17 employees specializes in non-voice BPO/back office services. The industries they focus on are financial services, government, healthcare, and medical. 

    Clients
    Annual Best Employers in China (2011)
    Industries
    Notable Project

    Synjones helped a global Chinese bank manage its customs declarations. They coordinated with customs to procure declarations, record information, and mail the information out.

    “The one thing that really stands out is the strong sense of responsibility shown by all of Synjonesoft's employees.” – Principal of Purchasing, Global Chinese Bank

  • 95
    $1,000+
    250 - 999 Employees
    Slough United Kingdom

    Harris BPO is an outsourcing agency based in Slough, UK. With close to 1,000 employees, the agency specializes in non-voice BPO and voice services, as well as HR consulting & outsourcing. Harris BPO mainly works with clients in government, consumer products & services, and energy & natural resources industries. 

     

    Clients
    Kellogg
    Pepsi
    Comdisco
    Scottish Parliament
    Industries
    Notable Project

    Harris BPO runs payment processing services for a small manufacturer. The client finds them to be true professionals and have saved them a ton of work hours.

    "They offer a smooth service and are professional." – Sales Manager, Small Manufacturer

  • 96
    $1,000+
    250 - 999 Employees
    Makati Philippines

    Infinit-O is an outsourcing firm headquartered in Makati City, Philippines, with other offices in the United States, Australia, and the United Kingdom. Founded in 2005, their team of around 375 specializes in voice and non-voice BPO services, and transcriptions for clients in the medical industry. 

    Industries
    Notable Project

    Infinit-O does the medical billing for a healthcare company. The agency has fit perfectly with the company and is happy with the investment. 

    "We have seen a marked improvement in the speed and efficiency of our billers and coders. Most have a 50 percent increase in their workload capacity." — Manager, Healthcare Firm 

  • 97
    Undisclosed
    1,000 - 9,999 Employees
    Agios Athanasios Cyprus

    Founded in 2013, Mindy Support is a business services company that is headquartered in Cyprus with an additional office in Ukraine. They mainly work with midmarket and enterprise companies in the advertising, IT, healthcare, and retail industries. The team of 260 specializes in voice services, transcription, and back office services. 

    Industries
    Notable Project

    Mindy Support offered their expertise to a marketing group that needed to engage with B2B companies through sources like LinkedIn. They provided cost-effect support to engage in business development for the client.

    “It’s very effective. We make great use of communications technology to bridge the time and distance gap. Their effective use of technology to make the time distance entirely irrelevant.” – Owner, Marketing Group

  • 98
    $1,000+
    1,000 - 9,999 Employees
    Angeles Philippines

    Cloudstaff is an outsourcing company based in Sydney with an office in Angeles City, Philippines. The company, founded in 2005, has more than 1,000 employees and provides non-voice BPO/back office services, custom software development, accounting, voice services, finance & accounting outsourcing  (FAO), and commercial property management services. Cloudstaff serves midmarket and small companies in various industries like hospitality & leisure, IT, financial services, and real estate. 

    Clients
    Vistra
    Red Rooster
    Oracle
    HP
    Industries
    Notable Project

    A financial services company hired Cloudstaff to provide support for their loan processing operations that include back-office tasks and voice BPO work. The personnel that Cloudstaff provided has performed up to expectations that they have been given more complicated tasks.

    "So far, we feel confident in their skills. They’re smart, capable people with good work ethic." - CEO, Financial Services Company

  • 99
    $1,000+
    250 - 999 Employees
    Clarksville TN

    Premier BPO is an outsourcing firm based in Clarksville, Tennessee, that was established in 2003. Their team of 136 employees offers voice services, BPO services, and HR consulting & outsourcing.

    Clients
    Inc. 5000
    Industries
    Notable Project

    Premier BPO provided virtual backend administrative services for an IT company. Their team developed interfaces with custodians, vendors, IT staff, and other employees. Their work optimized workflow, saving time and money.

    "They are great at working with customers."–IT Executie, IT Company

  • 100
    $1,000+
    50 - 249 Employees
    Montego Bay Jamaica

    Global Outsourcing Solutions is a contact center based in Montego Bay, Jamaica. The company, founded in 2012, has around 200 employees who provide voice and non-voice/back office BPO services to various companies.  

    Industries
    Notable Project

    A Digital Marketing Company tapped Global Outsourcing Solutions' call centers and facilities to do cold-call and lead sourcing outreach. They would call leads and establish an introduction for the Company and then transfer the call to the Company's sales team to close. Through this engagement, the Company has seen high closing rates.

    "They’re very flexible and allow us to be 100% involved. They don’t just see me as a client, they see me as a part of the team." - Project Manager, Digital Marketing Company 

  • 101
    $1,000+
    1,000 - 9,999 Employees
    Encinitas CA

    CC Capital Group is an outsourcing agency based in La Jolla, Calif with a team of 25. Founded in 2012, the company offers direct marketing, business consulting, and HR services. Their direct marketing services are focused on telemarketing, among other forms.

    Clients
    Wells Fargo
    Progressive Insurance
    Fyzical
    Notable Project

    A healthcare business coaching company hired CC Capital Group to manage their sales calls and B2B appointment setting. The company saw their number of booked calls go up by 250% within one week. The partnership with CC Capital Group was the most profitable campaign the company's had so far.

    "We were impressed with the quality of the candidates they consistently produced. They take their results seriously." - CEO, Healthcare Business Coaching Company

  • 102
    $5,000+
    50 - 249 Employees
    Coral Springs FL

    SalesRoads is a B2B appointment setting and lead generation provider based in Coral Springs, Fla. that was established in 2006. Their team of more than 30 employees offers sales outsourcing and telemarketing services.

    Industries
    Notable Project

    SalesRoads provided outbound call services for a marketing agency to generate more leads and increase sales. Their team conducted a discovery period to garner information about the business and created a custom script. Their work provided a significant ROI.

    "Overall, sales have increased in triple digits since the start of our collaboration.​" – Sales Director, Marketing Agency

  • 103
    $1,000+
    50 - 249 Employees
    Kolkata India

    VA Talks is a virtual assistance company based in Kolkata, India. Founded in 2015, VA Talks has a team of about 30 and provides non-voice BPO/back office services, voice/call center services, and transcription capabilities to a variety of companies across different industries.

    Clients
    Bias Media
    VonHayden Security
    Natasha Brown
    Avalon Risk Management
    Industries
    Notable Project

    VA Talks supplied virtual assistance services and customer service work to a retail company. Scope included data entry and customer relations help that saves the client money and allows them to avoid hiring more full-time staff. 

    "It is easy, quick, and self-sufficient." - Owner, Retail Company

  • 104
    $1,000+
    50 - 249 Employees
    Diamond Bar CA

    BillingParadise is a medical billing company based in Diamond Bar, Calif., with offices in Grand Rapids, Minn., North Brunswick, NJ, Mount Dora, Fla., Taylor, Texas, and New York City. Founded in 2004, BillingParadise's team of 31 provides non-voice BPO/back office services and voice services.

    Clients
    NextGen Healthcare
    eClinical Works
    Allscripts
    Industries
    Notable Project

    BillingParadise was hired by a health care company to take charge of its medical billing needs so as to allow the client to avoid having to train and learn all of the various codes for it. BillingParadise saves the client 80 hours and 10% in expenses per month.

    "They have a lot more training and they are more efficient. They are the best we have ever worked with." — Director, Health Company

  • 105
    $1,000+
    50 - 249 Employees
    New York City NY

    CrewBloom is an outsourcing partner based in New York. Founded in 2016, their team of around 60 employees provides back-office services and voice services.

    Clients
    SalesNexus.com
    Industries
    Notable Project

    CrewBloom provided demand generation services for a sales and marketing software company. The team responded to inbound leads and called new free trial members.

    "We have been able to engage 100% more free trials in our training offerings and tripled subscription sales as a result." – CEO, Sales Software Company

  • 106
    $1,000+
    250 - 999 Employees
    Edinburgh United Kingdom

    SmartPA is the leading UK virtual assistant company, based in Edinburgh. Founded in 2008, they have over 300 employees that serve businesses of all sizes. Let SmartPA’s virtual assistants handle your and PA tasks remotely for a flexible monthly package.

    Clients
    Teviot Creative
    Merlin ERD
    Platinum Wave
    Notable Project

    SmartPA provided BPO and lead generation services for a franchise consulting firm. Their team answered phone calls and served as the face of the partner's business by being personable, talkative, and exemplifying company culture. They've helped renew contracts for the partner's key clients as a direct result of their efforts.

    "Partnering with them has been a great way to develop our team. The onboarding process is very seamless." –CEO, Franchise Consulting Firm

  • 108
    $1,000+
    1,000 - 9,999 Employees
    Mumbai India

    Athena BPO is a domestic BPO based in Mumbai and Bangalore, India. Founded in 1990, Athena provides voice/call center services and non-voice BPO/back office services.

    Industries
    Notable Project

    Athena BPO supplies a business service with payment processing capabilities, which includes handling general billing of claims and directing payments. Since engaging with Athena, the client has seen faster billing, and praises Athena BPO's competitive rates.

    "They save me time and allow me to see more clients, saving me hundreds." - Director, Business Service

  • 109
    $1,000+
    50 - 249 Employees
    Kolkata India

    MyTasker is an outsourced communications company based in Kolkata, India. Founded in 2012, MyTasker's team of 100+ employees provides non-voice BPO/back office services, voice/call center services, and transcription capabilities to a variety of clients in different industries around the world.

    Industries
    Notable Project

    MyTasker worked with a business services firm to assist with client relations services, which includes managing client info, referrals, organizations statistics, marketing tools, website details, while operating its CRM functionalities. Their services have mitigated the amount of effort required to maintain client relationships while expanding the clients 

    "[Their service] seems to always get better every time." – C-Level Business Development Executive, Business Services Company

  • 110
    $1,000+
    1,000 - 9,999 Employees
    Chennai India

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

    Clients
    Pegasystems
    JPMorgan
    AIG
    Industries
    Notable Project

    A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

    "This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

  • 111
    Undisclosed
    50 - 249 Employees
    Tampa FL

    AnswerFirst is a telecommunications agency in Tampa, Fla. Founded in 1998, they have about 58 employees that serve a variety of clients in the IT, healthcare, and real estate sectors. AnswerFirst provides voice services and non-voice BPO and back office services.

    Clients
    Colliers Arnold
    NPR
    Terminix
    PBS
    Industries
    Notable Project

    AnswerFirst provided seasonal call answering service for a legal firm with 300 daily inbound calls. They were efficient and saved the client $200 per month. 

    "The efficiency is the main strength." — Manager, Legal Firm

  • 112
    Undisclosed
    1,000 - 9,999 Employees
    Shah Alam Malaysia

    Daythree Business Services is a business service provider in Petaling Jaya, Malaysia. They provide voice services, back office services, and business consulting. They work primarily with midmarket and enterprise companies in transportation, telecommunication, and energy industries. Founded in 2008, they have about 150 employees.

    Clients
    Teka Singapore
    Quantum Medical Solutions
    Industries
    Notable Project

    Daythree Business Services provided a telemarketing team to support contract negotiations and to contact customers based on targeted campaigns. They provide training, monitoring, and quality assurance. Since the project began, there has been improvement in several areas. They’re engaged and provide qualified agents. They’re cooperative and responsive.

    “[They’re] willing to listen to feedback and reverts with proposals for discussions.” – Head of Telesales, Telecommunication Company

  • 113
    $1,000+
    250 - 999 Employees
    Kyiv Ukraine

    Label Your Data provides high-end data validation services and was founded in Kyiv, Ukraine in 2019. With a team of about 5 employees, they use deep learning and machine learning to provide data annotation services to small and mid-sized companies in IT, advertising, and business services industries. Other services include market research, BPO services, AI, and more.

    Clients
    SHEis.ai
    Industries
    Notable Project

    Label Your Data provided data analysis for an AI startup that needed help with improving their customer experience. They worked on labeling the client's datasets based on different indicators and delivered quality work on par with expectations. 

    "The data was labeled correctly, and the results were exactly what we wanted to see." – Chief Communications Officer, AI Startup

  • 114
    $1,000+
    50 - 249 Employees
    New Delhi India

    TravelsBpo, a call center company and non-voice bpo/back office services company, is located in New Delhi, India. They focus on voice services and non-voice bpo/back office services and were launched in 2011.

    Industries
    Notable Project

    A branding company hired TravelsBpo to provide BPO services. This involves inbound and outbound calls to get clients, provide travel and site management, along with travel bookings, among other efforts.

    "Everything is good with them."

  • 115
    $1,000+
    50 - 249 Employees
    Bacolod Philippines

    Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.

    Clients
    CleanWel Solutions
    ShedsForLessDirect.com
    Capital Placement Agency
    WorldKonnect LLC
    Industries
    Notable Project

    Hit Rate Solutions provided seasoning marketing assistance to an equipment supplier. Hit Rate Solutions managed the supplier's activities, events, messages, and calls in an effort to increase customer engagement and accelerate revenue. As a direct result of Hit Rate Solutions' targeted strategies, the supplier's customer prospecting has achieved better efficiency with lower costs. 

    "Hit Rate Solutions did a great job and met our requirements." – Sales Representative, Equipment Supplier

  • 116
    $1,000+
    10 - 49 Employees
    Devon United Kingdom

    Avirtual is a virtual assistant provider based in Exeter, UK with another location in South Africa. Started in 2014, the team of nearly 40 specializes in both voice services and non-voice business process outsourcing and back-office services.

    Clients
    Whatever Mobile
    Hummingbird Cancer Center
    BabyGroup
    ITB
    Industries
    Notable Project

    Avirtual provided a wide range of administrative tasks to help a company streamline their internal operations. The team’s provided virtual assistant helps with accounting, social networking, and internal and external communication efforts.

    "Their strengths are their quality of service, dedication, and honesty. They have saved us a great deal of work and money." — Finance Director, Business Services Company

  • 117
    $1,000+
    50 - 249 Employees
    Rancho Cucamonga CA

    HiredSupport is a non-voice bpo/back office services company founded in 2015. Their midsize team is in Rancho Cucamonga, California and Lahore, Pakistan. Their services include non-voice bpo/back office services, voice services, and transcription.

    Industries
    Notable Project

    HiredSupport provides pre- and post-sales customer support for a VPN provider. To familiarize themselves with the provider, they've gone through several training sessions and can now cover common support cases.

    "What I found most unique was their passion to really just do better."

  • 118
    Undisclosed
    50 - 249 Employees
    Frisco TX

    Resconcierge is a concierge service based in Frisco, Texas, and founded in 2014. Their team of over 50 provides voice services and back-office services for small and mid-market firms that work in industries such as real estate, legal, and financial solutions.

    Clients
    The Gents Place
    Parvin Law Group
    Progressive Legal Process Services
    Industries
    Notable Project

    Resconcierge provided customer support for a grooming line. The line was worried that the business was losing customers due to a lack of a dedicated support line for customers. Resconcierge helped improved the line’s sales for the past two years.

    “I'm impressed with how seamless they make the experience for the customer.” - Marketing Manager, Grooming Line

  • 119
    Undisclosed
    10 - 49 Employees
    King of Prussia PA

    Specialty Answering Service is a call center outsourcing firm based in King of Prussia, Penn. Founded in 1985, they have about 30 employees and work with a national network of freelance customer support specialists. Their services consist of voice customer support and non-voice business process outsourcing.

    Clients
    Bausch+Lomb
    Fujitec
    Colwell Banker
    Notable Project

    Specialty Answering Service serves as a dispatch and management center for a produce distributor. The client has an extensive range of end-clients and delivery providers that requires considerable monitoring and attention to detail. By migrating their dispatch to Specialty Answering Service, the client saved about 520 labor hours per month with comparable outcomes.

    "Their strength is professional handling of calls and increased knowledge of our business, customer service is easy to work with and courteous. Things have run smoothly so far." — Manager, Food Producer

  • 120
    $1,000+
    250 - 999 Employees
    New York NY

    Vserve Ebusiness Solutions is a non-voice bpo/back office services company. The midsize team is headquartered in New York, New York. Their services include non-voice bpo/back office services, product design, web design, voice services, and more.

    Industries
    Notable Project

    Vserve Ebusiness Solutions provides various business services for a security equipment distributor. Their work includes order management, SEO management, database management, and more.

    "Their adaptability to various tasks and the efficiency of their process are impressive."

Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT