Top 100 Business Processes Outsourcing (BPO) Companies

Alphoric helped a PR firm with the appointment-setting process via LinkedIn and email. Following ICP research, they created lead lists and scripts and helped turn the company's cold replies into booked calls.

They truly cared, and their results were miles ahead of any other firm we had in the past.

A.R.C.E. Call Center has provided an interactive voice response system for a digital products business. The system integrates pre-recorded audio that would engage callers to redeem top-up vouchers.

"They've performed very well, and we have 100% satisfaction from our side."

A payment gateway company hired TRU29 Solutions Inc. for call center services. They’re primarily tasked with working seven hours and five days per week on customer service focused on sales and implementation.

"They are contactable and write back quickly on any issue."

Acquirent provides sales outsourcing services to a delivery company. They help the client convince other businesses to work with them and bring in potential partners. 

"They act fast and are very reliable."

A telecommunications company collaborated with Operatix for sales outsourcing. The team utilized the provided database and helped make appointments with targeted contacts.

"I liked their ability to feed the database with relevant contacts to our industry."

Vserve Ebusiness Solutions provides digital marketing services for a manufacturing company. They are responsible for creating targeted social media advertisements and email marketing programs.

"They provide advice that makes it simple to navigate the challenging and constantly evolving world of digital marketing."

PATLive acts as the inbound call center for a real estate investment company. Following a set script, they process incoming calls and support marketing efforts.

“They definitely improve my workload, and the amount of time they’ve freed up is invaluable.”

Resconcierge provided outsourced customer support agents to answer queries through live chat. Their team was extremely helpful and had experts agents to operate the system. 

"The team was made up of expert agents."

Strategic Sales & Marketing launches sales campaigns for a laboratory service provider with cold calling. Their main audience was set to be physicians and scientists.

"Their project manager understands sales and marketing incredibly thoroughly and pays attention to every small detail."

HelloSells provides after-hours call center services to a plumbing services, assisting their partner with setup and initiation. They developed a new digital offering designed especially for the company.

“Working with their onboarding staff was simple and easy.”

SalesAladin was hired by a SaaS company to generate demo appointments for their products. They've helped define target audiences, write email and LinkedIn templates, and build targeted contact lists.

"We like their targeted approach and quick demo meetings with our target audience."

Intelligent Office provides inbound call support for a manufacturing firm in Pennsylvania. The client's business benefits considerably from having inbound support, but they do not have the scale for such resources in-house. Intelligent Office provides a flexible pricing mechanism based on the client's needs. The team has been quick to adapt to shifting requirements.

"Intelligent Office is very good at response time, as well as correctly finding ways to meet your needs in a pinch." – IT Director, Manufacturing Firm

After transferring bank accounts, an elevator service company hired XACT to contact 15,000 customers, set up their email accounts, and access their new payment portals. 

"I thought their escalation process was good and it uncovered lingering issues we needed to fix with our customers."

Sales Nash provides B2B appointment scheduling services for a cloud communication platform. The team is responsible for market research, contacting prospects via email, callers, messages, and more.

"They understood our ideal client profile and effectively found them."

Ruby Receptionists provide ongoing phone answering services to a solo legal practitioner. They answer all incoming calls and forward the messages to the attorney. 

"They run a tight ship."

ASL BPO provides BPO services, mainly focusing on development services for a real estate business. The client takes care of the frontend tasks, and the team manages the backend duties.

"They make my life so much easier."

DIGI-TEXX VIETNAM was brought on to support report processing needs. They deliver various services based on detailed instructions from the internal team’s needs.

"The team is capable of handling a high volume of work while producing strong results."

Boldr. is providing professional employer organization (PEO) services for a baby registry platform. They're in charge of onboarding team members and providing customer support, among other tasks.

"They meet the specific needs of our company in a way that no other competitor can."

Sound Telecom provided answering services with voicemail and call forwarding features for a healthcare company. The team recorded names and numbers to ease their return call process. All of these services were delivered on time.

“They are prompt and answer in a personal and professional manner. They offer many benefits with their service. They are affordable and trustworthy.” — Manager, Healthcare Company

A real estate company hired Cogito Tech LLC to implement an AI algorithm. Cogito Tech LLC improved the client's inventory and stock management, and helped with AI chatbots on the website.

“We’ve seen good results after working together.”

MattsenKumar LLC provides call center services to a financial firm. They respond to the phone calls, emails, and social media chats of customers. Overall, they answer complaints, requests, and queries.

"They’re ready to help me any time of the day."

GotYourBack Support provides customer service for a cybersecurity company's client. The team provides customer support and delivers financial KPIs for the end client.

"GotYourBack team is very collaborative and they learn quickly."

Virtual Employee worked with a call center company to supply virtual assistant services that would assist the client in reducing redundancies while streamlining its tasks. The client was particularly pleased with Virtual Employee's communication and data entry processing tools. 

"They offer great savings and are cost-effective." - Executive, Call Center Company

Empire Global Solutions provides customer service representatives for a home warranty company. They fulfill tasks across the firm's various departments. The resources answer calls and resolve customer issues. 

"They hold themselves accountable for any errors and are quick to correct or prevent them."

Task Virtual provided a virtual assistant for a coaching company. The work entailed research, data entry, content creation, and social media activities. 

"All the work was managed effectively."

Ec3 has provided call center services to a telecommunications company since 2013. Their agents contact customers who are eligible for renewal and work on closing deals.

“They stick with what they do well, and it’s why they’re so successful.”

Purple Sales has been hired by a growth strategy firm to develop integrated inbound and outbound marketing strategies for them. Their work includes lead generation, appointment setting, and follow-up calls.

"Their focus on continuous improvement shows in the results of our campaigns."

AdvancedMD provides full-service back office support for a medical clinic in Florida. The services rendered include management of patient records, billing customer support, and business analytics. The client has noted a marked improvement in their practice's efficiency. Advanced MD's contribution is saving hundreds of dollars a month on customer support with strong results.

"[AdvancedMD] Organizes your life in a simpler way, creating a more comforting work atmosphere, and the best results in less time." — Customer Service Manager, Healthcare Hospitality Clinic