LimTC

For software development company, Turnitin, LimTC provided lead generation and customer support services. The company selected LimTC based on budget-friendly pricing, good value for cost, and alignment of company values. A team of 19 agents was assigned to this project, split into Lead Generation, Account Executives, and Customer Success agents. The results of this partnership were not explicitly stated, but the continued collaboration suggests satisfactory performance.

Cloudnosys, Inc., a software development company, hired LimTC for call center and customer support services. The team of 2-5 LimTC employees significantly improved operational efficiency by reducing onboarding time for new agents by 40%. This allowed new agents to become fully operational within three weeks. Furthermore, the company's Net Promoter Score (NPS) saw an increase from 45 to 70 within the first six months, indicating higher customer satisfaction and a greater likelihood of customer advocacy.

Grammar technology company, Grammarly, chose LimTC to outsource their customer support. The team of 6-10 LimTC employees was able to handle a higher volume of tickets on a monthly basis. The company appreciated LimTC's budget-friendly pricing, good value for cost, and alignment of company values. The main highlight of this partnership was the increased capacity to manage a larger volume of customer queries, testifying to the efficiency of the LimTC team.