Welsend

Welsend successfully completed a call center services project for a major logistics and supply chain management company in China. The company selected Welsend for its reputation of providing first-class customer services in a cost-effective manner. Welsend provided online support and hotline handling, deploying a team of over 700 agents at peak times. The logistics company praised Welsend for their support quality, easy communication and coordination, data security measures, and stable delivery.

In another project, Welsend provided call center services for the largest eCommerce platform for daily life services in China. The rapidly growing company needed staff expansion and the flexibility to handle volume fluctuations. Welsend's scope included phone support and online support, impressing the client with their ability to meet timelines, quality of service, and outstanding communication and coordination. The project is still ongoing with no end in sight, indicating the client's satisfaction with Welsend's services.

Welsend also completed a content moderation services project for a gaming company. The company needed continuous 24/7 content audits on the content posted by users on overseas social media platforms to ensure content compliance. Welsend was selected for this project due to their competitive pricing, great culture fit, good value for cost, and company values. They deployed a team of 20 to conduct content moderation on overseas social media platforms, providing detailed moderation strategies and guidelines. The gaming company appreciated Welsend's swift action in response to any violations, their comprehensive moderation platform, and relevant tools for managing and monitoring social media content moderation.