PartnerHero
visit site- Undisclosed
- 1,000 - 9,999 employees
- Boise, ID
PartnerHero is a customer service outsourcing company launched in 2014. The large team focuses on customer service outsourcing, back office outsourcing, call center services, and finance & accounting outsourcing (FAO). The agency is located in Boise, Idaho.
Client Insights
Industry Expertise
40%
30%
20%
10%
Client Size Distribution
Small Business (<$10M) 30%
Midmarket ($10M - $1B) 50%
Enterprise (>$1B) 20%
Common Project Size
$1,000,000-$9,999,999 2 projects
<$10K 1 project
$10K-$49K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
PartnerHero was hired by a SaaS company to manage their customer support services. The company was receiving numerous support tickets and needed help with responding to customers and managing the support queue. PartnerHero provided customer service support five days a week for a few hours each day. The company worked with various members of the PartnerHero team, from account managers to team leads. The professional, friendly, and effective service from PartnerHero made it an easy choice for the company. The company was pleased with the results, and found working with the PartnerHero team a joy.
A social impact FinTech platform, Submittable, sought the assistance of PartnerHero to extend their support capabilities. The challenge was a deal that required special language requirements and support for over 1 million applicants. PartnerHero provided BPO services, operating out of the company's Salesforce system and using their phone system. They also translated documentation, FAQs, and other materials. The company worked with 3-4 people from PartnerHero's customer success team. The company found PartnerHero's values aligned with theirs, and their hub in Honduras was a perfect fit for the Central time zone. The partnership began in June 2022 and is still ongoing, with the company investing over $1 million.
An EV mobile charging company hired PartnerHero to assist with their customer support email during off-hours. The goal was to answer customer queries overnight and on weekends. PartnerHero provided customer support coverage from 6pm-12am EST Monday-Friday, and 9am-7pm EST Saturday and Sunday. They responded to customer inquiries through Zendesk, and used Stripe and the company's website tools to assist customers with billing, cancelling subscriptions, adding customers to newsletters, and sharing more in-depth info on the service. The company worked with seven associates from PartnerHero and met with a team weekly or biweekly for updates and training reviews. The company found PartnerHero affordable, flexible, and thorough.