PartnerHero

PartnerHero was hired by an EV mobile charging company to handle customer support during off-hours. The team of seven associates provided coverage from 6pm-12am EST on weekdays and 9am-7pm EST on weekends. They utilized Zendesk, Stripe, and the company's website tools to respond to customer inquiries, assist with billing, cancel subscriptions, add customers to newsletters, and provide more detailed information about the service. The client met with the team on a weekly or biweekly basis for updates and training reviews. The client praised PartnerHero for their affordability, flexibility, and professionalism.

PartnerHero was engaged by Submittable, a fintech company, to provide BPO services. The project involved extending support capabilities, adding languages, extending hours of operation, and scaling customer service for over 1 million applicants. PartnerHero handled hiring and training, operated out of the client's Salesforce system, and translated the client's documentation. The partnership, which began in June 2022, is ongoing and the client has invested over $1 million. The client chose PartnerHero for their values alignment and their Central time zone operation, which was a perfect fit for the deal.

GXVE Beauty by Gwen Stefani hired PartnerHero to provide customer service support for their beauty line launch. The team of 2-5 employees handled customer inquiries and complaints through live chat and email, provided product information, resolved order issues, and updated customer records. They also developed and maintained expert knowledge of the evolving product line and made proactive outreach to customers as needed. The client selected PartnerHero for their affordable pricing, cultural fit, good value for cost, and alignment with company values.