
Top 100 Business Processes Outsourcing (BPO) Companies
June 2023Looking for a top BPO company?
The global demand for business process outsourcing companies has grown exponentially over the years. In the past, only big companies utilized BPOs for their operations, but now, even small businesses and startups see the value they bring.
Every business has specific needs, that’s why we’ve compiled a list of the top BPO companies from various backgrounds to help you match with the perfect partner. Go over our collection of company profiles, portfolios, and client ratings to make the selection process easier.
List of the Best BPO Services
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61
- $1,000+
- 250 - 999 employees
- Hillsborough Township, NJ
ARDEM Incorporated is a business process outsourcing firm based in Hillsborough, New Jersey with an additional location in India. Established in 2004, ARDEM has over 250 employees. The firm specializes in data entry and non-voice services but are equipped to offer voice call support as well.
Industries
Notable Project
ARDEM Incorporated provides customer service support to help a banking company assist as many customers as possible in a timely manner. They also help the client develop new ideas to become more efficient.
"They are very easy to communicate with."
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62
- $5,000+
- 1,000 - 9,999 employees
- Miami, FL
Triniter is a BPO service company based in Miami, with offices in Chatrapatti, India and Davao City, Philippines. The company, founded in 2015, has more than 500 employees and provides voice services and non-voice BPO/back office services to small and midmarket companies.
Clients
- WoodBows
- TheUKApps
- Runway Designer Wear
- TrinityWired
Industries
Notable Project
Triniter BPO was contracted to design a photo-rendering software for a landscaping business, as well as provide digital organizing services. After delivering negligible results, the client ended the project.
"You have to rely on reviews to find the right agency."
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63
- $1,000+
- 10 - 49 employees
- Manila, Philippines
Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.
Clients
- MyCheck
- Loginn
- Cyber-Duck
Industries
Notable Project
Aidey provides customer support for a self-help podcast. They have been managing chats and emails for their customers with relevant resolutions based on queries they received from customers.
"Their team quickly understood how our platform worked and now deliver great customer service all around."
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64
- $5,000+
- 50 - 249 employees
- Kyiv, Ukraine
SalesAR is a B2B lead generation company from Kyiv, Ukraine. Since 2019, their team of 25 employees provides email marketing and content marketing mostly to small businesses in the advertising, IT, and business services industries.
Clients
- Akridata
- Accelerist
- Arineta
- Vector Software
Industries
Notable Project
SalesAR provides ongoing content marketing for a global strategy and intelligence firm. The team has launched new specialized content and arranged calls with potential leads.
"They offer excellent value and a great long-term offer."
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65
- Undisclosed
- 10 - 49 employees
- Garden City, NY
Go Answer is a leading bilingual contact center, providing 24/7 voice, web-chat, email, and ticketing services for large and small businesses. They serve multiple industries such as home services, property management, e-commerce, healthcare, transportation, and fintech. Go Answer also has a bilingual dedicated legal division that strictly handles legal intake and retainer services for law firms across the United States. Go Answer was founded in 2012 and is based in New York, with additional state-of-the-art call centers in St. Lucia and Florida. Go Answer understands the importance of being a true extension of their clients brand. They provide friendly, professional and expert answering services, virtual reception services, and custom contact center solutions that reflect the values and reputation of your company
Clients
- Century21
- New York Daily News
- LensDirect.com
- Parker & Waichman
Industries
Notable Project
Go Answer was hired by an e-commerce retailer as their primary call center for their business. The team provides about 120 agents during peak hours and handles 75% of their customers' calls.
"We have a great relationship with them and we love their service."
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66
- Undisclosed
- 250 - 999 employees
- Easton, PA
Call center service LawyerLine was established in 2009. They are in Easton, Pennsylvania and Basking Ridge, New Jersey and have a midsize team. LawyerLine provides voice services.
Clients
- Wes Bailey Attorney at Law, LLC
- Busy Wills, Inc.
- Hampton Law Firm
- Larry M. Pollack, Esq.
Industries
Notable Project
LawyerLine™ has been hired by a law firm for their call center services. The team currently answers calls from existing and potential clients on a 24/7 basis.
"Overall, we have been extremely happy with their service."
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67
- $1,000+
- 50 - 249 employees
- Stafford, TX
Unee Solutions is a business process outsourcing firm based in Stafford, Texas with additional assets in India and Israel. They were founded in 2007 and currently have a staff of 125 employees. Unee Solutions' solutions focus on lead generation and include both voice outsourcing and non-voice back office services.
Clients
- Kern
- Krohne
- Cimatron Group
- Jurat
Industries
Notable Project
Unee Solutions provides voice lead generation for a luxury bed and breakfast in Colorado. The client wanted to stand out from crowded search results that prioritize large brands and partnered with Unee for a more distinct lead generation strategy. Unee's voice support agents provide outbound calls and booking over the phone. The team has considerably outperformed the client's original in-house efforts.
"I was paying a couple of people roughly $1,500 per month to do it previously and they were only spending maybe 10 hours in total a week to produce 2 to 4 leads. Now I pay roughly $2,000 for unknown hours with 15 to 20 leads. Invaluable!" — Owner, Colorado Bed and Breakfast
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68
- $1,000+
- 1,000 - 9,999 employees
- Princeton, NJ
Flatworld Solutions is an outsourcing company headquartered in Princeton, N.J. Founded in 2006, they have a team of over 750 employees. The firm's international offices are based across India, the U.K, and the Philippines and has experience in nonvoice/ back office, transcription, and call center services. Their Clients mostly work in manufacturing, education, and healthcare industries.
Clients
- MSN
- Korchina
- Fujitsu
- Yale School of Management
Industries
Notable Project
Flatworld Solutions has developed an application for an IT company. The team is responsible for application administration and development.
"They are great."
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69
- $1,000+
- 50 - 249 employees
- Málaga, Spain
Atender is a customer service outsourcing company established in 2018. Based in Málaga, Spain, their midsize team focuses on customer service outsourcing.
Notable Project
Atender Group provides ongoing digital marketing support for a marketing startup. They're also working together on developing a platform that suits the client’s needs.
"They are trustworthy and reliable, and their communication enables great results."
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70
- $1,000+
- 250 - 999 employees
- Makati, Philippines
Human resources company Booth & Partners is located in Makati, Philippines and Singapore, Singapore. The midsize agency was founded in 2013. Their services include HR services, call center services, back office outsourcing, and customer service outsourcing.
Industries
Notable Project
An edutech company outsourced their customer service to Booth & Partners. The team screens and dedicates agents who attend to customer queries via phone, email, SMS, or instant chat.
"They are all exceptionally fast learners who love feedback and achieve great results."
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71
- $1,000+
- 50 - 249 employees
- L'viv, Ukraine
Located in Lviv, Ukraine, BPO Nextdoor is a non-voice bpo/back office services company. The midsize team specializes in non-voice bpo/back office services and was founded in 2012.
Industries
Notable Project
A packaging solutions company hired BPO Nextdoor to provide lead generation. Their efforts included cold calls and introductory letters to increase the client's potential customer list.
''I recommend telling them your goals — their team can advise you on the best way to achieve them.''
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72
- $1,000+
- 50 - 249 employees
- Kyiv, Ukraine
Intellink is a Data management company in Ukraine. Founded in 2020, they have over 50 employees with clients in hospitality, education, transportation, medicine, and consumer products. Their services include Data annotation and Data collection.
Clients
- EcoSoft
- Traybex
Industries
Notable Project
A renewable energy company has hired Intellink to handle 24/7 customer support services for several eastern European clients.
"They are really committed."
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73
- Undisclosed
- 10 - 49 employees
- King of Prussia, PA
Specialty Answering Service is a call center outsourcing firm based in King of Prussia, Penn. Founded in 1985, they have about 30 employees and work with a national network of freelance customer support specialists. Their services consist of voice customer support and non-voice business process outsourcing.
Clients
- Bausch+Lomb
- Fujitec
- Colwell Banker
Industries
Notable Project
Specialty Answering Service provides ongoing call center services for a financial services firm. Their main task is to handle incoming and outgoing calls on a regular basis.
"They've exceeded my expectations."
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74
- $1,000+
- 250 - 999 employees
- Calgary, Canada
Headquartered in Calgary, Canada, Line One Contact Centres Inc is a telephone answering service. The midsize team focuses on voice services, non-voice bpo/back office services, and business consulting. The firm was launched in 2001.
Industries
Notable Project
Line One Contact Centres Inc supports the Tier 1 operations of a recreational service manufacturer. The team responds to customer calls and provides technical support that's made available in eight languages.
"Their actions mainly lead to our company's improvement, and that makes us pleased with their work."
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75
- $1,000+
- 50 - 249 employees
- Alexandria, VA
Leadium is a voice services firm based in Alexandria, Va., with an additional office in Kiev, Ukraine. Founded in 2016, the team of 100 specializes in email marketing, market research and CRM consulting and SI. They work primarily with small business clients, mostly in the IT industry.
Clients
- DirecTV
- Minted
- Segment
- Zadara
Industries
Notable Project
Leadium spearheaded a telecommunications firm's outbound marketing efforts, including outbound messaging, outbound targeting, and appointment booking.
"Not only did they deliver results, but they also shared strategies that we benefited from during the engagement."
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76
- $5,000+
- 1,000 - 9,999 employees
- Boca Raton, FL
INFUSEmedia, an answering service and content marketing company, was founded in 2012. Their midsize team is headquartered in Newton, Massachusetts and provides voice services and content marketing.Industries
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77
- $5,000+
- 10 - 49 employees
- Covina, CA
Upcall is an outbound call service based in San Francisco. It was founded in 2016 and now has a team of around 20 that is exclusively dedicated to providing voice services.
Clients
- LG
- Hotel Tonight
- Munchery
- 99designs
Industries
Notable Project
Upcall provides sales appointment-setting services for a computer science curriculum company. The team handles outbound calls across 50 states to key decision-makers in public and private K-12 education sector.
"They act as a true extension of our team!"
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78
- $5,000+
- 50 - 249 employees
- Los Angeles, CA
Founded in 2015, Morph is a call center based in Belgrade, Serbia. They have over 50 employees that work primarily with small businesses based in the United States. They specialize in claims processing, customer service, and data entry.
Clients
- Cross Country Movers
- Merchant Chimp
- Ink Innovation
- Curateur
Industries
Notable Project
morph was hired by a recruitment agency to upgrade their website's UI/UX design. The "facelift" project largely involved the most important pages of their site.
"They are very responsible when it comes to deadlines."
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79
- $1,000+
- 50 - 249 employees
- Farmington, CT
Strategic Sales & Marketing (SSM) is a lead generation company based in Farmington, Conn. Founded in 1989, SSM helps companies with lead generation and appointment setting services focused on B2B major accounts. Typical clients are looking to reach the Owner, Director, VP or C level of contact, have a sales cycle that requires multiple touch-points, and uses a "solution sell process."
Clients
- CT Technology Council
- FFF Associates
- Gerber Scientific
- Karen Spencer Design
Industries
Notable Project
Strategic Sales & Marketing launches sales campaigns for a laboratory service provider with cold calling. Their main audience was set to be physicians and scientists.
"Their project manager understands sales and marketing incredibly thoroughly and pays attention to every small detail."
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80
- $50,000+
- 250 - 999 employees
- Salisbury, NC
GCS Agents is a contact center firm in Salisbury, N.C., founded in 2001. The team of 300 specializes in voice services, consulting, and BPO services for its majority midmarket clients across multiple industries.
Industries
Notable Project
GCS Agents provided existing content to help a business identify their new direction for their materials. It served as a base for them to modify and distribute across the company.
"They really wanted us to be successful and understood our situation."
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81
- $1,000+
- 50 - 249 employees
- Portland, OR
TechSpeed Inc. is a data outsourcing company based in Portland, Ore. and founded in 2002. Their team of over 100 employees specialize in A.I./machine learning support, non-voice BPO, market research, and web development for small business and mid-market firms.
Clients
- Bank of America
- Merrill Lynch
- Taxpayer Association of Oregon
- C2 Financial Corp.
Industries
Notable Project
TechSpeed Inc was hired by a semiconductor equipment retailer to help them expand their client base. After understanding the client's objectives, the team executed a smooth process to gather the data needed.
"I feel they went above and beyond expectations."
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82
- $1,000+
- 250 - 999 employees
- Ocala, FL
Ansafone is a voice services provider based in Ocala, Fla. with an additional office in Santa Ana, Calif. They were founded in 1970 and have a team of over 250 employees.
Notable Project
Ansafone Contact Centers provided customer service representatives and call infrastructure for a government subcontractor fulfilling a contract to provide emergency response services to hurricane areas.
“We were able to establish a daily call with status updates that we needed, and that helped the project stay on track.”
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83
- $5,000+
- 2 - 9 employees
- London, United Kingdom
The Lead Gen Dept is a digital agency based in London that specializes in helping B2B companies generate and engage sales-ready leads with your ICP. Founded in 2019, The Lead Gen Dept has a specialized team helping clients to connect and book meetings with pre-approved target accounts. They have significant experience in the enterprise space and take care of all the top-of-funnel activities leading to a prospect requesting a call.
Clients
- WhosOn
- ThinkAutomation
- ArtuData
- Grey Monarch
Industries
Notable Project
Lead Gen Dept. provides lead generation services for a geospatial tech company. After a brainstorming session, they help review potential customers, launch campaigns, and monitor progress.
"Seeing how well they respond to the challenge is inspiring."
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84
- $1,000+
- 50 - 249 employees
- Antipolo, Philippines
2ndOffice is a business process outsourcing firm headquartered in Antipolo City, Philippines. Established in 2012, they have about 100 employees that mostly works in the retail industry. They specialize in both voice and non-voice BPO, including order processing, direct response, and data entry.
Clients
- Jay Factory
- Influence Tree
- AVID Logistics
Industries
Notable Project
2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.
"They are essential to our business." — Marketing Associate, Business Services Firm
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85
- Undisclosed
- 50 - 249 employees
- Nesconset, NY
Answering Legal is a voice services firm based in Nesconset, N.Y. Founded in 2013, their team serves clients in the legal sector. Services include virtual reception, inbound appointment scheduling, and customer support.
Industries
Notable Project
Answering Legal provides answering services throughout the night for a criminal law firm. Following a provided script, they determine whether or not a call should be sent through or if they can take a message.
“Client’s don’t realize that they’re an answering service. So, it provides continuity and credibility to our firm.”
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86
- $1,000+
- 50 - 249 employees
- Amritsar, India
Octopus Tech Solutions is a call center and voice services company based in Amritsar, India. Founded in 2011, they also have offices in Gurgram and Chandigargh, India. The company of 50+ employees provide non-voice BPO services and voice services to primarily midmarket businesses in the financial services sector.
Clients
- Club Factory
- Moneed
- Stephen Udoff
Industries
Notable Project
Octopus Tech Solutions provides inbound and outbound call center services in an outsourced capacity. They are supporting the e-commerce brand on an ongoing basis.
“Octopus Tech Solutions is a small, skilled, agile team that always fulfills their commitments. ”
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87
- $25,000+
- 250 - 999 employees
- Dubai, United Arab Emirates
Clario Tech DMCC is a cybersecurity company based in Dubai, U.A.E. The company, founded in 2014, has more than 600 employees and provides non-voice BPO/back office services, voice services, and cybersecurity services. Clario serves enterprise and smaller-sized companies in various industries that include consumer products & services, IT, and business services.
Clients
- Slimware Utilitise
- Nord VPN
- Identity Force
- Upclick (Avanquest) and many more
Industries
Notable Project
Clario Tech DMCC provides outsourced customer, product, sales, and QA support for three companies in the cybersecurity and IT space. This omnichannel support is mostly in English and German.
"We optimized expenses on customer services with them and reached a significant reduction."
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88
- $25,000+
- 1,000 - 9,999 employees
- София, Bulgaria
Pontica Solutions, a non-voice bpo/back office services and answering service company, was founded in 2015. Their midsize team is based in Sofia, Bulgaria and focuses on non-voice bpo/back office services and voice services.
Industries
Notable Project
Pontica Solutions JS has been managing a logistics company's customer service operations, focusing on client and driver support.
The team also monitors millions of orders per month to ensure timely deliveries."Their operational effectiveness and flexibility have been impressive."
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89
- Undisclosed
- 1,000 - 9,999 employees
- Margate, FL
Global Response is a contact center company based in Margate, Fla., that was established in 1974. Their team of more than 450 employees offers contact center services, inbound sales processing, order processing, chat support, email response, and social media support.
Clients
- Crate&Barrel
- Lacoste
- MoMA
- Anthropologie
Industries
Notable Project
Global Response provided technological and billing services for a life sciences company. Their team processed 100 calls per day. and processed orders. Their work increased overall processing efficiency.
"They act as a strategic partner that is crucial to our business success." – IT Director, Life Sciences Company
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90
- $1,000+
- 50 - 249 employees
- Sheridan, WY
Call Masters BPO is a call center company. Launched in 2021, the team focuses on call center services. Their midsize firm is Sheridan, Wyoming-based.Industries
Notable Project
Call Masters BPO provides call center services, working on increasing the leads coming in for an e-commerce platform. They use RingCentral, Helpscout, and phone calls to contact customers.
"If there is a problem, they will try their best to fix it right away."
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