Boldr.

Boldr. has successfully completed a project for an insurance company, providing call center services to assist with lead qualification. The team of 90, soon to increase to 450, worked remotely using the client's internal scripts to qualify leads before passing them to sales agents. The engagement, which began in 2020, is ongoing and has been deemed successful by the client.

In another project, Boldr. provided recruiting services for Cloze, a relationship management company. The company wanted to find a reliable technical team to reclaim their teams' evenings and weekends. Boldr. was chosen for their high ratings, great culture fit, and aligned company values. They successfully identified and pre-qualified potential members for the support team, with the goal of having the team up and running by the end of 2023.

Boldr. also completed a project for a photography accessory equipment retailer, where they were tasked with increasing revenue and achieving a CSAT of 90%+. The team of 2-5 employees handled inquiries and resolved issues, providing customers with product information, troubleshooting problems, and addressing complaints. They also assisted customers in using products and services, providing technical support, and guiding them through processes. The client was satisfied with Boldr.'s performance, citing the alignment of company values as a key factor in their decision to work with them.