Boldr.

Boldr provided call center services for an insurance company, aiming to help with the qualification of leads. The team of 15-20 from Boldr's leadership, along with a regular team of 5-10 people, provided remote services using the insurance company's internal scripts. They qualified leads' needs before passing them over to the company's sales agents. The engagement began in 2020 and is still ongoing. Currently, about 90 teammates are providing call center service, and that number is expected to reach 450 soon.

In another project, Boldr was hired by a photography accessory equipment retailer to provide customer service outsourcing. The goals were to achieve a customer satisfaction (CSAT) rate of over 90%, increase revenue, and assist with projects. Boldr's team of 2-5 employees handled inquiries and resolved issues through various channels like phone, email, live chat, and social media. They also assisted customers in using products/services and offered technical support when needed. The company chose Boldr due to their aligned company values.

Boldr provided recruiting services for Cloze, a relationship management company. The objective was to have a reliable technical team and reclaim the company teams' evenings and weekends. Boldr was selected due to its high ratings, great culture fit, and aligned company values. A team of 6-10 employees from Boldr worked on understanding Cloze's goals and the need to find compatible support members with strong technical backgrounds and customer support experience. They worked on job postings and pre-qualified potential members. The aim was to establish a new support team by the end of 2023 to transition from their current partner.