Top 100 Answering Services

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Top 100 Answering Services

July 2022

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Answering services can play a key role in the success of a business. This support service can minimize customer service expenses. 

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List of the Best Answering Services Companies

  • 121
    • Scheduling

      4.8
    • Quality

      4.9
    • Cost

      4.9
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Washington, UT

    Vozova is a BPO company based in Washington, Utah and founded in 2012. Their team of more than 50 specializes in voice services for small and mid-market businesses in the fields of financial, educational, and business services.

    Clients

    • uber
    • lyft
    • gerber

    Industries

    Notable Project

    Vozova provides ongoing call center services, working on job, travel, and credit repair campaigns. Their work also includes asking customers pre-qualification questions to see if they’re the right fit.

    "When you start working with them, it’s almost as if they become an extension of your company"

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  • 122
    • Scheduling

      3.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      0.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Martinsburg, WV

    InTouch is a call center solutions agency based in Martinsburg, West Virginia. Founded in 1995, they have over 200 employees for primarily the healthcare and real estate industries. Their services consist entirely of voice support, including inbound and outbound sales, conventional answering and switchboard solutions, and order processing.

    Clients

    • Dan Ryan Builders
    • Trius Federal Credit Union
    • Blue Ridge Hospice

    Industries

    Notable Project

    InTouch provides after-hours inbound voice support for a local consumer business. The client wanted to use an outsourced inbound team but preferred to keep their operations as close as possible for convenience. InTouch responds to calls and takes messages outside of the client's operating hours, helping them deliver on more leads.

    "They are quick to respond and take accurate messages." — Senior Finance Manager, Mid-size Firm

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  • 123
    • $10,000+
    • 250 - 999 employees
    • Mandaluyong, Philippines

    Magellan Solutions is a call center and BPO company from Mandaluyong, Philippines with a second office in Brisbane, Calif. It was founded in 2005 and has now grown to a team of 185 employees. Magellan Solution provides both voice and non-voice BPO/back office services. 

    Industries

    Notable Project

    A healthcare firm wanted to improve their customer relations and communicate more efficiently. Magellan Solutions handles inbound and outbound calls for customer service and telemarketing. Their services save the client money and improve their internal efficiency. 

    "They are nice, courteous, patient, and willing to help...There is nothing they need to improve." –Employee, Healthcare Firm

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  • 124
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 10 - 49 employees
    • Lagos, Nigeria

    DelonApps is an IT staff augmentation company. The small Lagos, Nigeria-based company was founded in 2018. Their services include IT staff augmentation, voice services, HR services, non-voice bpo/back office services, and more.

    Industries

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  • 125
    • Undisclosed
    • 50 - 249 employees
    • Spring, TX

    Westpark Communications is a business process outsourcing firm based in Houston, Texas. Established in 1968, the team of about 40 employees primarily provides voice services and non-voice BPO and back office services for the manufacturing, retail, and business services industries.

    Clients

    • Aries Worldwide Logistics
    • Genie Concierge Company

    Industries

    Notable Project

    Westpark Communications provided call center services. They provided a team to answer calls. 

    "They have attention to detail and people who really care."

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  • 126
    • $1,000+
    • 50 - 249 employees
    • Talatona, Angola

    Leverage Contact Center is a customer service company in Luanda, Angola. Founded in 2018, they have about 16 employees that serve mostly midmarket clients in the consumer products, telecommunications, and supply chain sectors. Services include voice services, back-office services, and air freight. 

    Clients

    • Nuvibrands
    • LMC

    Industries

    Notable Project

    Leverage Contact Center provided voice services for a home goods retailer. They contact 30–50 people a day, handling sales pitching for the client's products. Their efforts have doubled the client's figures. 

    "It’s very effective. Their team has a lot of experience in contact centers." –CEO, Home Goods Retailer

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  • 127
    • Scheduling

      4.8
    • Quality

      5.0
    • Cost

      4.8
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Bengaluru, India

    Cerebra LPO is a legal process outsourcing firm based in Bangalore, India with additional offices in Mumbai and Dubai. Founded in 1992, Cerebra LPO provides non-voice BPO/back office services and voice/call center services to primarily attorneys and law firms around the world.

    Clients

    • Bank of India
    • CMC Limited
    • ING
    • Siemens

    Industries

    Notable Project

    Cerebra LPO worked with a manufacturing company in managing its legal document processing. The team provides a balance of speed and reliability that allows the client's staff to avoid long hours and focus on other priorities.

    "I am totally satisfied with the service offered by this company." - Business Development Executive, Manufacturing Company

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  • 128
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.8
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Henderson, NV

    Netcast BPO is a call center and back-office outsourcing firm headquartered in Henderson, Nev. with offices in Atlantic City, N.J. and the Philippines. Founded in 2011, they have about 200 employees, and exclusively hires English-fluent university graduates for their offshore operations. Their services include voice support and data entry.

    Industries

    Notable Project

    Netcast BPO provides outbound phone marketing for a U.S. real estate firm. The client chose them based on their strong performance for other clients and well-regarded hiring practices. Netcast BPO's phone agents perform nearly 2500 outbound calls daily with strong lead generation.

    "It is an excellent firm and I have no complaints...we have worked with them ongoing for the past three years." — Senior Marketing Manager, Real Estate Firm

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  • 129
    • Undisclosed
    • 50 - 249 employees
    • Frisco, TX

    Resconcierge is a concierge service based in Frisco, Texas, and founded in 2014. Their team of over 50 provides voice services and back-office services for small and mid-market firms that work in industries such as real estate, legal, and financial solutions.

    Clients

    • The Gents Place
    • Parvin Law Group
    • Progressive Legal Process Services
    • Hinterland Property Management

    Industries

    Notable Project

    Resconcierge provided outsourced customer support agents to answer queries through live chat. Their team was extremely helpful and had experts agents to operate the system. 

    "The team was made up of expert agents."

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  • 130
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Kolkata, India

    Xplore-Tech is a BPO company founded in 2004 in Kolkata, India. Xplore-Tech looks to provide voice/call center services, non-voice BPO/back office services, and transcription capabilities to clients in Canada, the U.S., the Philippines, and India. The firm operates with a team of fewer than 10 employees. 

    Industries

    Notable Project

    Xplore-Tech was hired by an IT company to field its 500,000 inbound calls per day. The partnership began in 1995 and continues to this day. 

    "They have great service and speedy resources." — IT Manager, Technology Company

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  • 131
    • $1,000+
    • 50 - 249 employees
    • Chennai, India

    Founded in 2014, BOSS HealthCare is a BPO services provider with about 10 employees based in Chennai, India. BOSS HealthCare offers non-voice BPO/back office services, voice/call center services, and transcription capabilities to clients in the health care & medical industry. 

    Industries

    Notable Project

    BOSS HealthCare partners with an IT firm, handling medical billing, which allows employees to avoid quality analysis and control. BOSS supplies these services on a large scale efficiently and responsibly.

    "They have large coverage." - Manager, IT Firm

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  • 132
    • $1,000+
    • 10 - 49 employees
    • Oxon Hill, MD

    Direct Answer is a full-service e-commerce logistics and support firm in Oxon Hill, Md. Founded in 1991, they have about 8 employees that serve a range of clients in a variety of sectors. Direct Answer provides voice services and non-voice BPO.

    Notable Project

    In addition to supplying various work attire, Direct Answer provides virtual reception and scheduling services. They ensure that each caller speaks with a person to make an appointment or address other needs.

    "I have nothing but amazing things to say about them—I wish I had found them sooner."

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  • 133
    • Undisclosed
    • 50 - 249 employees
    • Eau Claire, WI

    My Receptionist is a voice outsourcing firm headquartered in Eau Claire, Wis. with additional call centers in Florida and India. Established in 1996, My Receptionist has about 250 employees that work with primarily small businesses. Their services consist of a range of voice-oriented tasks, including conventional answering, virtual receptionist solutions, and inbound appointment management.

    Notable Project

    My Receptionist provides full-service appointment and customer support management for a retailer in the U.S. market. The client noted that their agents deliver strong customer service, and when issues arose, they were quickly resolved. They especially appreciated the intuitive software tools and communication between remote agents and their business.

    "Performance has been stellar! It has cut our customer service costs by half, and allows for seamless call handling." — Owner, Retail Firm

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  • 134
    • Scheduling

      4.6
    • Quality

      4.6
    • Cost

      4.6
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 250 - 999 employees
    • Beverly, MA

    OnBrand24 is a call center services company from Beverly, Mass. with offices in Savannah, Ga., Portsmouth, N.H., and Boston. It was founded in 1980 and has grown to a team of about 225 employees. OnBrand24 offers both voice services and non-voice/BPO back office services to mid-size and large enterprise clients.

    Clients

    • Southwest Indian Foundation
    • Alpha Software
    • Enservio

    Industries

    Notable Project

    A real estate company needed to hire a business services team for call services to improve their debt collection rates. OnBrand24 provides cold calling, telemarketing, lead generation, and appointment setting services.

    "Their strengths are their customer service and flexibility...They have helped my company save over $10,000. I have an 80% success rate of collections." – CEO, Real Estate Company

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  • 135
    • Scheduling

      4.0
    • Quality

      3.9
    • Cost

      4.1
    • NPS

      4.2
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Ft. Lauderdale, FL

    Talk2Rep is a business process outsourcing company from Fort Lauderdale, Fla. with another office in the Dominican Republic. Established in 2001, they have a team of about 100 that provides both voice and non-voice BPO/back office services.

    Clients

    • Rosetta Stone
    • Bayer
    • Casio
    • AT&T

    Industries

    Notable Project

    Talk2Rep handled the high volume of customer service requests and calls for a business services firm to improve their business processes. They provided call center services, social network management, online chat, and social responsibility services.

    "They are excellent. Customers evaluate their experience with the operators in a positive way. Very rarely is there a margin of error or customers dissatisfied with the attention provided." – HR Executive, Business Services Firm

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  • 136
    • $1,000+
    • 50 - 249 employees
    • Sheridan, WY

    Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.

    Clients

    • CleanWel Solutions
    • ShedsForLessDirect.com
    • Capital Placement Agency
    • WorldKonnect LLC

    Industries

    Notable Project

    Hit Rate Solutions provides seasonal marketing assistance by managing activities, events, messages, and calls to boost customer engagement and increase revenue. 

    "They did a great job and met our requirements."

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  • 137
    • $5,000+
    • 250 - 999 employees
    • El Segundo, CA

    IQ BackOffice is a finance, accounting, and HR company headquartered in El Segundo, Calif. with additional offices in India and the Philippines. The company was founded in 2002 and has grown to a team of 274 employees.  IQ BackOffice provides non-voice BPO/back office services, financial accounting, and voice services.

    Industries

    Notable Project

    A healthcare firm needed outsourced assistance to help them work more efficiently. IQ BackOffice provides payment processing, cyber security, data, and legal services that have made the company more efficient, innovative, and proactive. 

    "They use innovative technology and provide great security...There is nothing they need to improve." — IT President, Healthcare Firm

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  • 138
    • $1,000+
    • 10 - 49 employees
    • El Cajon, CA

    Answer California is a voice support outsourcing firm based in El Cajon, Calif., just outside of San Diego. Founded in 1998, Answer California has just under 13 employees. They exclusively provide voice service outsourcing. Their specific call center services include automatic answering, order processing, and customer service.

    Industries

    Notable Project

    Answer California provides inbound customer service and answering for an IT firm in New Jersey. The client wanted to change their voice support provider after overpaying for their previous partnership and found their competitive pricing much more appealing. The client noted that while they charge lower costs, Answer California provides a high level of service in the industry.

    "They get responses quickly and easily. There is nothing they need to improve." — IT Manager, Information Technology Firm

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  • 139
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.6
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 10 - 49 employees
    • Wrocław, Poland

    KODA Bots is an automated communication management software company. Founded in 2017, KODA Bots is based in Wroclaw, Poland and has a total of 10 employees. This company's services are centered around chatbots, artificial intelligence, machine learning, and voice services aimed at businesses of all sizes.

    Clients

    • Santander Consumer Bank
    • Jeronimo Martins Poland
    • TVN Discovery Poland
    • TravelPlanet.pl

    Industries

    Notable Project

    KODA Bots was hired to create a chatbot to provide automated support to customers of an online shopping platform. They built their solution after consulting on FAQ lists. The team continues to provide their services.

    "We can count on their team to provide support when necessary and to properly and successfully implement any project."

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  • 140
    • $1,000+
    • 50 - 249 employees
    • Diamond Bar, CA

    BillingParadise is a medical billing company based in Diamond Bar, Calif., with offices in Grand Rapids, Minn., North Brunswick, NJ, Mount Dora, Fla., Taylor, Texas, and New York City. Founded in 2004, BillingParadise's team of 31 provides non-voice BPO/back office services and voice services.

    Clients

    • NextGen Healthcare
    • eClinical Works
    • Allscripts

    Industries

    Notable Project

    BillingParadise was hired by a health care company to take charge of its medical billing needs so as to allow the client to avoid having to train and learn all of the various codes for it. BillingParadise saves the client 80 hours and 10% in expenses per month.

    "They have a lot more training and they are more efficient. They are the best we have ever worked with." — Director, Health Company

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  • 141
    • $1,000+
    • 1,000 - 9,999 employees
    • San Mateo, CA

    Motif is a large call center service. Based in San Mateo, California; Ahmedabad, India; Ahmedabad, India and Quezon City, Philippines, the company was founded in 2000. Their services include voice services.

    Industries

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  • 142
    • $5,000+
    • 50 - 249 employees
    • London, United Kingdom

    Call center company Rabbit & Pork is headquartered in London, United Kingdom. The company focuses on voice services, digital strategy, and other digital marketing and is midsize.The company was established in 2018.

    Industries

    Notable Project

    A stock exchange group was looking to innovate the way they reach out to their customers, so they engaged with Rabbit & Pork to lead the development of their voice search apps for Google and Alexa.

    "They can really dig in and understand the why of what you’re trying to do and then implement it."

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  • 143
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.2
    • NPS

      4.4
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Charleston, SC

    Call Experts is a contact center outsourcing firm headquartered in Charleston, South Carolina. Founded in 1982, they now have over 200 employees distributed between three call centers on the US east coast. Call Experts provides expert services for voice support, including virtual receptionist services, inbound appointments, and customer support.

    Clients

    • Charleston Water System
    • College of Charleston
    • CharlestonGI

    Industries

    Notable Project

    Call Experts provides voice customer support for a mid-size US IT firm. The client was receiving more calls than they could adequately service, and wanted to free up resources to focus on growth. By partnering with Call Experts, they saved hundreds of customer service working hours. As a result, the client has markedly improved the efficiency of their operations.

    "I like the ease of use and reliability of the services. It allows me to communicate with customers in a remarkably more efficient and time saving manner." — Manager, IT Firm

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  • 144
    • Undisclosed
    • 1,000 - 9,999 employees
    • Beijing, China
    Founded in 1999, Grow Force Technology Co., Ltd. Is a custom software development company. Their large team is based in Beijing, China and specializes in custom software development, web development, mobile app development, and call center services.

    Industries

    Notable Project

    Grow Force Technology Co., Ltd. developed a website for an oil pipe coupling manufacturer. In addition, they managed domain name registration, Google optimization, and email creation to improve brand image.

    "They were very positive, proactive, and professional."

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  • 145
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 10 - 49 employees
    • Oakland, CA

    Numa is an answering service based in Oakland, Calif., and founded in 2016. Their team of fewer than 50 specializes in voice services for clients ranging from small firms to large corporations in the fields of real estate, hospitality, and retail.

    Clients

    • Emblush Beaute
    • MW8 Apartments
    • Potomac River Running, Inc.

    Industries

    Notable Project

    Numa has provided call-answering services for a student housing building. Their team set up a sophisticated text-notification system to enable the client to respond to after-hours calls in a timely manner.

    Numa’s process is seamless, and it allows me to troubleshoot quickly and in real-time.”

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  • 146
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Silver Spring, MD

    Max BPO is a call center agency headquartered in Nanaimo, Canada, with offices in Noida, India, and Takoma Park, Md. Since 1997, their team of 52 has provided clients with voice services, non-voice BPO/back-office services, and finance & accounting outsourcing expertise. Their call center services focus on B2C telemarketing, answering services, and virtual receptionist services, among others.

    Clients

    • Digiperform
    • Bisnode Central Europe

    Notable Project

    MAX BPO provided outsourced call center services for a digital marketing agency's international clients. They handle inbound and outbound calls.

    "The project is progressing well and we are getting good results."

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  • 147
    • Scheduling

      5.0
    • Quality

      4.8
    • Cost

      4.2
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Palo Alto, CA

    ProComm is a teleservice company based in Palo Alto, Calif. Founded in 1991, they have about 50 employees and have clients in the healthcare industry. They specialize in voice and BPO services.

    Industries

    Notable Project

    ProComm provided answering services and scheduling to a telecommunications firm to increase their customer service, which helped improve the company's efficiency. 

    "They meet our expectations and have even gone above them." — Customer Service Manager, Telecommunications Firm

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  • 148
    • $1,000+
    • 250 - 999 employees
    • Santo Domingo, Dominican Republic

    Call Center Pros is an outsourcing firm based in Santo Domingo, Dominican Republic with a US office in Hollywood Fla. Established in 2010, Call Center Pros has 80 employees, and provides services including voice and non-voice business process outsourcing; Call Center Pros provides live chat and email support in addition to phone services.

    Industries

    Notable Project

    Call Center Pros provides live chat customer support for an IT firm in the US. The client's demand for support grew rapidly, and they wanted more time to focus on increasing revenue. The Call Center Pros team was able to provide a high level of customer satisfaction, and free up their client's resources to boost revenue by 25%.

    "We really started to be successful after working with them. We were able to focus on other tasks and grow revenue by 25%." – Executive, IT Firm

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  • 149
    • Undisclosed
    • 10 - 49 employees
    • San Salvador, El Salvador

    Easybee is a virtual answering service provider based in Miami, with offices in El Salvador. Their team of fewer than 10 works exclusively with small businesses, a majority of which come from the legal or real estate industries. They specialize in non-voice BPO/back office services and voice services.

    Industries

    Notable Project

    Easybee Answering Services was approached by a university for inbound calling services. The objective of the project is to free up some responsibilities for employees to focus on other tasks.

    "Easybee's strength is efficiency at affordable costs."

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  • 150
    • Undisclosed
    • 50 - 249 employees
    • Edmonton, Canada

    Comm Alert is a midsize call center service. The Edmonton, Canada-based company was founded in 1993. Their team focuses on voice services.

    Industries

    Notable Project

    A software and digital platform development agency partnered with The CommAlert Group for after-hours support and on-call services. The client wanted to be available 24/7.

    "Their customer service is #1!"

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Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

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