FirmsDesk

FirmsDesk was hired by Arksolutions Financial Software to provide customer support for their booking software. The project required technical support for customers from 8.00am to 8.00pm EST time throughout the week. FirmsDesk was chosen based on their pricing and expertise. The project was overseen by Rachel Lamb, an account manager from FirmsDesk, who received positive feedback for her consultative approach and problem-solving skills.

FirmsDesk undertook two projects for Cfresh Zone, a seafood exporter. The first project involved web design and development, but primarily focused on technical support. FirmsDesk assisted in identifying and fixing glitches in the website code. The second project involved outsourcing call center services to assist with seafood delivery, primarily targeting the US and Australia markets. The team composition included five team members, a team lead, a supervisor, and an account manager. The partnership lasted from July 2020 to July 2021 and involved an investment of around $30,000.

Dr. Teeth, a dental care company, engaged FirmsDesk for BPO services. FirmsDesk assisted with phone and email contact with clients, appointment scheduling, and used search engine tools to attract more business. Additionally, they provided staff augmentation and consultancy services to help grow the company. The project, which started in June 2016, is ongoing with an annual contract renewal. The CEO of Dr. Teeth expressed satisfaction with the services, citing no need to stop using them. The total investment in the project so far is between $40,000 and $42,000.