FirmsDesk
visit site- $5,000+
- 1,000 - 9,999 employees
- New York, NY
FirmsDesk is a New York, New York-based call center service and non-voice bpo/back office services company. The large company was founded in 2016. Their team offers voice services and non-voice bpo/back office services.
Client Insights
Industry Expertise
60%
40%
Client Size Distribution
Small Business (<$10M) 50%
Midmarket ($10M - $1B) 50%
Common Project Size
$10K-$49K 4 projects
$50K-$199K 2 projects
Clients
This provider has not added their key clients.
Highlights from Recent Projects
FirmsDesk worked with Cfresh Zone, a seafood exporter, on two projects focused on web design and call center services. The company provided technical support for the client's internal web development, identifying and rectifying glitches in the website code. Additionally, they provided call center services to assist with seafood delivery, targeting the US and Australia markets. The client worked with a team of eight people from FirmsDesk and invested around $30,000 in the project. The engagement lasted from July 2020 to July 2021.
FirmsDesk was hired by Dr. Teeth, a dental care company, to provide BPO services. The team assisted with phone and email contact with clients, appointment scheduling, and used search engine tools to attract more people to the business. They also provided staff augmentation and consultancy to help the company grow. The client worked with a two-member team from FirmsDesk and has invested $40,000-$42,000 so far. The partnership started in June 2016 and is ongoing, with the client renewing the contract every year.
Arksolutions, a financial software company, hired FirmsDesk for customer support for their booking software. FirmsDesk was selected based on their pricing and expertise. They provided technical support for Arksolutions' customers from 8.00am to 8.00pm EST time throughout the week. The client worked with Rachel Lamb, an account manager at FirmsDesk, who was praised for her consultative approach and problem-solving skills.