Westpark Communications
visit site- Undisclosed
- 50 - 249 employees
- Spring, TX
Westpark Communications is a business process outsourcing firm based in Houston, Texas. Established in 1968, the team of about 40 employees primarily provides voice services and non-voice BPO and back office services for the manufacturing, retail, and business services industries.
Client Insights
Industry Expertise
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Client Size Distribution
Small Business (<$10M) 25%
Midmarket ($10M - $1B) 35%
Enterprise (>$1B) 40%
Common Project Size
<$10K 2 projects
$10K-$49K 1 project
$50K-$199K 1 project
Clients
- Aries Worldwide Logistics
Highlights from Recent Projects
Westpark Communications was hired by a real estate company to provide a 24/7 professional call answering service. The company aimed for better support for both their callers and their team. Westpark Communications was selected due to their impressive communication skills. The company praises Westpark Communications for their assistance in improving their call structure and script. They also appreciate the friendly and effective service they received, stating that Westpark Communications made them feel like part of the family, a stark contrast from their previous service provider. The client expressed high satisfaction in their engagement with Westpark Communications, wishing they had switched to them years ago.
For an international-based air purification solution company, Westpark Communications took on the role of their customer service center. They were tasked with handling issues related to warranties, returns, orders, and tech support, as well as tracking shipments. The client was referred to Westpark Communications by their web developer and chose them over other call centers due to their professionalism and reasonable pricing. The engagement, which started in early 2018, has seen the company invest about $100,000 over the years. The client highlighted Amy, their main point of contact at Westpark Communications, as a significant part of their positive experience.