Westpark Communications
visit site- Undisclosed
- 50 - 249 employees
- Spring, TX
Westpark Communications is a business process outsourcing firm based in Houston, Texas. Established in 1968, the team of about 40 employees primarily provides voice services and non-voice BPO and back office services for the manufacturing, retail, and business services industries.
Client Insights
Industry Expertise
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Client Size Distribution
Small Business (<$10M) 25%
Midmarket ($10M - $1B) 35%
Enterprise (>$1B) 40%
Common Project Size
<$10K 2 projects
$10K-$49K 1 project
$50K-$199K 1 project
Clients
- Aries Worldwide Logistics
Highlights from Recent Projects
Westpark Communications provided call center support for a real estate company that sought a professional 24/7 call answering service. Within just a month of becoming a client, the company praised Westpark Communications for their assistance in setting up their call structure and script, noting significant improvements. The client appreciated the professionalism, friendliness, and effectiveness of Westpark Communications, contrasting their positive experience with a previous vendor who repeatedly made mistakes. The team at Westpark Communications was comprised of leadership and call center staff, who were all well-received by the client.
In another project, Westpark Communications was hired to provide call center services for an air purification solution company. The client was seeking a solution to address issues with their previous call center, which had problems with customer communication and made frequent mistakes. Westpark Communications became their customer service center, assisting with warranties, returns, orders, and tech support, as well as tracking shipments. The client reported a positive experience with Westpark Communications, citing their professionalism and reasonable pricing. Over the course of their engagement, which began in early 2018, the client invested approximately $100,000 in their services.