Top 100 Answering Services

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Top 100 Answering Services

June 2022

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Answering services can play a key role in the success of a business. This support service can minimize customer service expenses. 

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List of the Best Answering Services Companies

  • 151
    • Scheduling

      3.5
    • Quality

      4.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Birmingham, United Kingdom

    Time Etc is a virtual assistant company based in Birmingham, UK. The company, founded in 2007, has a staff of over 250 employees that provides back office, voice, and transcription services to various companies, particularly to their executives. 

    Clients

    • Google
    • Facebook
    • Big Data Institute

    Industries

    Notable Project

    Time Etc was tapped by a Data Project Management Firm to handle important tasks like research, email outreach, and accounting, that the client had no time to handle in-house. The client experienced a low turnover rate in his assistants because the client found them proactive and dedicated.

    "Their ability to handle sensitive information such as passwords and credit cards sets them apart from other companies." - Managing Director, Data Project Management Firm

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  • 152
    • $1,000+
    • 50 - 249 employees
    • Montego Bay, Jamaica

    Global Outsourcing Solutions is a contact center based in Montego Bay, Jamaica. The company, founded in 2012, has around 200 employees who provide voice and non-voice/back office BPO services to various companies.  

    Industries

    Notable Project

    A Digital Marketing Company tapped Global Outsourcing Solutions' call centers and facilities to do cold-call and lead sourcing outreach. They would call leads and establish an introduction for the Company and then transfer the call to the Company's sales team to close. Through this engagement, the Company has seen high closing rates.

    "They’re very flexible and allow us to be 100% involved. They don’t just see me as a client, they see me as a part of the team." - Project Manager, Digital Marketing Company 

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  • 153
    • Scheduling

      4.4
    • Quality

      4.3
    • Cost

      4.0
    • NPS

      4.4
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 10 - 49 employees
    • Garden City, NY

    Go Answer is a leading bilingual contact center, providing 24/7 voice, web-chat, email, and ticketing services for large and small businesses. They serve multiple industries such as home services, property management, e-commerce, healthcare, transportation, and fintech. Go Answer also has a bilingual dedicated legal division that strictly handles legal intake and retainer services for law firms across the United States. Go Answer was founded in 2012 and is based in New York, with additional state-of-the-art call centers in St. Lucia and Florida. Go Answer understands the importance of being a true extension of their clients brand. They provide friendly, professional and expert answering services, virtual reception services, and custom contact center solutions that reflect the values and reputation of your company

    Clients

    • Century21
    • New York Daily News
    • LensDirect.com
    • Parker & Waichman

    Industries

    Notable Project

    A bank needed a reliable cost-effective roll-over receptionist and call center services to give customers human assistance even during times of high call volume. They hired Go Answer for the project.

    "Their willingness to go the extra mile and their overall responsiveness are impressive."

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  • 154
    • Undisclosed
    • 10 - 49 employees
    • Chesapeake, VA

    MAP Communications is an employee-owned virtual receptionist and live 24-hour answering service headquartered in Chesapeake, Va. Founded in 1991, their team of 65 focuses on industries like business services, real estate, education, healthcare, government, legal, and hospitality and leisure. They specialize in voice services.

    Clients

    • Coca-Cola
    • CBS
    • Metlife

    Industries

    Notable Project

    MAP Communications provided after-hours support and bilingual services for a manufacturing company. The 24/7 services offered received positive feedback from the company's clients and improved its sales. 

    "MAP Communication's services have met our expectations; the team was there when customers needed help."  Executive, Manufacturing Company 

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  • 155
    • $1,000+
    • 10 - 49 employees
    • Silver Spring, MD

    A&A Communications is a voice services outsourcing firm based in Silver Spring, Md. Founded in 1979, they have about 50 employees and provides services to a relatively diverse client base. They specialize in voice support, including answering and virtual receptionist packages.

    Clients

    • Chatel Real Estate
    • Mona Electric
    • Mobile Medical Imaging

    Industries

    Notable Project

    A&A Communications provides seasonal and need-based lead generation for a nonprofit. The client handles nearly 100 outbound calls a day and needed comprehensive support without paying overhead costs on space and labor. Their services proved effective and saved the client around $1,000 monthly.

    "Their proven and documented system has saved us a lot of time, energy and money over the years." — Business Development Executive, Non-profit Organization

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  • 156
    • Scheduling

      4.0
    • Quality

      4.0
    • Cost

      4.5
    • NPS

      4.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • United Kingdom

    onebox is a voice services and transportation company based in the United Kingdom. Founded in 2000, their team of 30 serves clients in the real estate and financial services sectors. Services include voice and call center efforts.

    Industries

    Notable Project

    onebox provided answering services for an IT company. They answered 20 calls per day and supported answering and transcription services. Their client found the service to be easy to use.

    “Their technical services are good.” - Senior Manager, IT Firm

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  • 158
    • Scheduling

      4.8
    • Quality

      4.9
    • Cost

      4.6
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 50 - 249 employees
    • Sofia, Bulgaria

    Mercatus is a boutique BPO and ITO service and solution provider from Sofia, Bulgaria founded in 2018. With a team of about 20 employees, they offer their clientele voice services, business consulting, IT staff augmentation, back-office services, and more.

    Clients

    • J2 GLobal
    • Acronis
    • Stefanini
    • Roiti

    Notable Project

    A business management company hired Mercatus for lead generation services. They created messages with invitations requests, presentations, and more. The goal was to improve online presence.

    "They were personable and supportive."

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  • 159
    • $1,000+
    • 50 - 249 employees
    • Charlotte, NC

    Datascribe LPO is a legal services and solutions provider based in Charlotte, NC with satellite offices in Whitby, Canada, and Bangalore, India. Founded in 2005, Datascribe and its sole proprietor provide non-voice BPO/back office services and voice/call center services to attorneys and law firms in the USA, Canada, and India.

    Industries

    Notable Project

    Datascribe assisted a healthcare provider with medical processing services. Their work resulted in a 10% decrease in employee workload and client savings of $600 per month. Having introduced more systems, Datascribe also provides the client more accuracy in medical billings.

    "They compare well to others" - Manager, Healthcare Provider

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  • 160
    • $1,000+
    • 50 - 249 employees
    • Sugar Land, TX

    IdeasUnlimited is a support services provider based in the Philippines. They were founded in 2010 and have 68 employees. They specialize in voice services, HR services, and non-voice BPO for clients in the e-commerce, financial services, and healthcare fields.

    Clients

    • TravelWifi
    • PatPat
    • IdeasUnlimited
    • SMM Global

    Industries

    Notable Project

    IdeasUnlimited is providing customer service support for a FinTech company. Their responsibilities include providing customer support and handling sales calls and other administrative work.

    "We're impressed with their responsiveness and excellent project management."

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  • 161
    • Scheduling

      5.0
    • Quality

      4.9
    • Cost

      5.0
    • NPS

      5.0
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    • Undisclosed
    • 50 - 249 employees
    • Toronto, Canada

    24H Virtual is a voice and customer service agency based in Toronto with over 10 employees. They specialize in voice services for small and mid-market companies in the fields of transportation, education, and financial services.

    Industries

    Notable Project

    A law firm backend service hired 24H Virtual to provide call answering services. They trained a team of receptionists to answer calls from the client's customers and its management and technical aspects.

    "I can’t ask for more — they do what they say they’ll do."

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  • 162
    • Scheduling

      3.5
    • Quality

      3.5
    • Cost

      3.8
    • NPS

      4.2
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Cornwall, Canada

    @liveconx is a telecommunications firm in Cornwall, Canada. Founded in 1978, they have at least 50 employees that serve clients in the education, healthcare, and retail sectors. @liveconx provides voice services and non-voice BPO and back office services.  Established in 1978, they have just over 50 employees. Their services consist mostly of voice assistance outsourcing and back-office processing, such as data entry and other similar tasks. 

    Clients

    • Dundas & Glengarry
    • National Capital Commission
    • Belfor Restoration

    Industries

    Notable Project

    @liveconx provides appointment management and voice scheduling for an IT infrastructure firm. The client wanted to speed up their bookings and had to outsource to a team with the right skills. @liveconx took over the client's appointment system, establishing a more efficient workflow that enabled the client to better serve their customers.

    " I am very confident in their services. They save us about $10,000 a year." — Executive, IT Firm

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  • 163
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.8
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Toronto, Canada

    Veta Virtual Receptionist is a phone answering service. They are headquartered in Toronto, Canada and have a small team that provides voice services. The company was founded in 2020.

    Industries

    Notable Project

    Veta Virtual is providing virtual receptionist services for a law firm. They're tasked with answering all inbound calls and providing customer support services.

    "They are able to fix things quickly, and they always find new ways to improve their service."

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  • 164
    • Scheduling

      4.5
    • Quality

      4.8
    • Cost

      4.2
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Kolkata, India

    VA Talks is a virtual assistance company based in Kolkata, India. Founded in 2015, VA Talks has a team of about 30 and provides non-voice BPO/back office services, voice/call center services, and transcription capabilities to a variety of companies across different industries.

    Clients

    • Bias Media
    • VonHayden Security
    • Natasha Brown
    • Avalon Risk Management

    Industries

    Notable Project

    VA Talks supplied virtual assistance services and customer service work to a retail company. Scope included data entry and customer relations help that saves the client money and allows them to avoid hiring more full-time staff. 

    "It is easy, quick, and self-sufficient." - Owner, Retail Company

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  • 165
    • Scheduling

      3.0
    • Quality

      3.0
    • Cost

      3.0
    • NPS

      3.0
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    • $1,000+
    • 1,000 - 9,999 employees
    • Mumbai, India

    Athena BPO is a domestic BPO based in Mumbai and Bangalore, India. Founded in 1990, Athena provides voice/call center services and non-voice BPO/back office services.

    Industries

    Notable Project

    Athena BPO supplies a business service with payment processing capabilities, which includes handling general billing of claims and directing payments. Since engaging with Athena, the client has seen faster billing, and praises Athena BPO's competitive rates.

    "They save me time and allow me to see more clients, saving me hundreds." - Director, Business Service

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  • 166
    • $1,000+
    • 50 - 249 employees
    • Honolulu, HI

    Connext Global Solutions is a non-voice bpo/back office services company. The midsize Honolulu, Hawaii-based agency was launched in 2014. Their team focuses on non-voice bpo/back office services, finance & accounting outsourcing (FAO), voice services, and business consulting.

    Industries

    Notable Project

    A construction accounting management firm hired Connext Global Solutions to augment their staff for their internal processes. The vendor now makes up for nearly two-thirds of their workforce. 

    "We have enjoyed working with Connext and have developed a deep relationship with the company."

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  • 167
    • $5,000+
    • 50 - 249 employees
    • New York, NY

    PeopleTree Knowledge Services is a growth acceleration company based in New York City, with an office in Ahmedabad, India. Founded in 2014, they have fewer than 10 employees that service mostly small and mid-market businesses. They provide non-voice BPO/back office services, voice services, content marketing, IT managed services, and cloud consulting services.

    Industries

    Notable Project

    PeopleTree Knowledge Services is integrating APIs for a recruitment agency. They integrated a host of other software and products that are critical to the client's customers.

    "Worked on agile methodology - which aligns ell with our internal project management process."

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  • 168
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      3.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 10 - 49 employees
    • Chatswood, Australia

    Swivot BPO is a voice services company founded in 2019 with a team of over 10 people. Based in Chatswood, Australia, they specialize in voice services, back office services, and freight forwarding. They work primarily with small and medium-sized businesses.

    Clients

    • MaMa Ka'Z

    Industries

    Notable Project

    Swivot BPO provided outsourced customer service assistance to a food company. Debt collection was a problem that the food company needed to solve, so they outsourced Swivot BPO. The debt collection rate rose by 50% with the help of Swivot BPO.

    “They are very flexible on their approach as they can move the teams from one task (debt collection) to another (finding new clients).” - CFO, Food Company

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  • 169
    • $1,000+
    • 250 - 999 employees
    • Makati, Philippines

    Infinit-O is an outsourcing firm headquartered in Makati City, Philippines, with other offices in the United States, Australia, and the United Kingdom. Founded in 2005, their team of around 375 specializes in voice and non-voice BPO services, and transcriptions for clients in the medical industry. 

    Industries

    Notable Project

    Infinit-O does the medical billing for a healthcare company. The agency has fit perfectly with the company and is happy with the investment. 

    "We have seen a marked improvement in the speed and efficiency of our billers and coders. Most have a 50 percent increase in their workload capacity." — Manager, Healthcare Firm 

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  • 170
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      4.0
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 2 - 9 employees
    • Oak Brook, IL

    MedValue is a BPO service provider with locations in Oak Brook, Ill., Los Angeles, and Bridgewater, N.J. The team of fewer than 10 employees offers non-voice BPO services and voice services to clients in the health care and medical industry.

    Industries

    Notable Project

    MedValue assisted with medical billing. The team was attentive and worked quickly. 

    “They are very efficient.” – HR Manager, Manufacturing Company

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  • 171
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      3.5
    • NPS

      4.2
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Miami, FL

    Office Sense is a business process outsourcing firm based in Miami, Fla. Founded in 2010, their team includes about 23 employees that specialize in bilingual call center support. Office Sense provides voice services for a diverse client base in terms of industry and scale. They offer conventional answering, virtual receptionist, and third-party verification call center solutions.

    Clients

    • The Morton Law Group
    • Villafana Law

    Industries

    Notable Project

    A large-scale financial services firm needed a team who could understand their subscription-based service that combines elements of finance, consumer technology, and insurance. They hired Office Sense to provide customer support services.  Partnering with Office Sense considerably improved the client's rate of customer satisfaction. In particular, the client noted that they are especially dedicated to understanding their internal operations.

    "Office Sense has done outstanding work so far. They've benefited our organization profoundly via their exceptional customer service and how they've taken the time to meet our expectations." — Senior IT Manager, Financial Services Firm

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  • 172
    • $1,000+
    • 50 - 249 employees
    • Hefei Shi, China
    Hefei Wisfly Information Technology Co., Ltd. Is an answering service established in 2007. The midsize Hefei Shi, China-based team specializes in call center services, IT managed services, custom software development, and customer service outsourcing.

    Industries

    Notable Project

    Hefei Wisfly Information Technology Co., Ltd. is providing content editing and BPO services for a publishing company. They edit manuscripts, typeset documents, convert PDF files, and provide ad hoc support.

    "Their service quality and deliverables exceed expectations."

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  • 173
    • Scheduling

      4.0
    • Quality

      4.0
    • Cost

      3.5
    • NPS

      3.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Clarksville, TN

    Premier BPO is an outsourcing firm based in Clarksville, Tennessee, that was established in 2003. Their team of 136 employees offers voice services, BPO services, and HR consulting & outsourcing.

    Clients

    • Inc. 5000

    Industries

    Notable Project

    Premier BPO provided virtual backend administrative services for an IT company. Their team developed interfaces with custodians, vendors, IT staff, and other employees. Their work optimized workflow, saving time and money.

    "They are great at working with customers."–IT Executie, IT Company

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  • 174
    • $1,000+
    • 250 - 999 employees
    • Canton, OH

    Incept is a phone answering service. They are headquartered in Canton, Ohio and have a midsize team. Their services include voice services, digital strategy, and social media marketing. The company was founded in 1993.

    Industries

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  • 175
    • $10,000+
    • 10 - 49 employees
    • Pasadena, CA

    Located in Pasadena, California, GlobalityNet is a finance & accounting outsourcing (FAO) company. The small company was established in 2016. Their team offers finance & accounting outsourcing (FAO), voice services, and non-voice bpo/back office services.

    Industries

    Notable Project

    GlobalityNet helped a consumer goods firm to streamline operations in its supply chain units. The team gathered data and identified best practices and KPIs that the client could use to increase efficiency.

    "Their effectiveness and level of engagement impressed us."

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  • 176
    • Scheduling

      3.5
    • Quality

      4.0
    • Cost

      4.0
    • NPS

      4.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Mumbai, India

    Based in Mumbai, India, Exactus is a legal process outsourcing services firm founded in 1995. The team of 34 specializes in non-voice BPO/back office services, voice service, and translation. They serve clients in the legal industry. 

    Industries

    Notable Project

    Exactus worked on legal process outsourcing for a financial services firm. The client was impressed with the team's work. 

    "They do a great job." — Finance Associate, Financial Services Organization

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  • 177
    • $1,000+
    • 2 - 9 employees
    • Colorado Springs, CO

    Worldwide Call Centers is an outsourcing consultancy and call center network based in Colorado Springs, Colo. Founded in 1998, they have fewer than 10 employees but work with proprietary outsourcing groups depending on their clients' needs. Thye mostly provides strategic consulting with respect to outsourcing placement, but can also directly provide voice and non-voice business process outsourcing services.

    Industries

    Notable Project

    Worldwide Call Centers provides inbound lead generation and voice support for a U.S. financial services firm. The client needed more detailed phone records and consistent leads on phone calls and was placed with an agency by Worldwide Call Centers. In addition to strong lead generation, the Worldwide Call Centers team saves the client around $2,000 monthly on in-house labor costs.

    "They give us much better communication...They save us about $2,000 per month." – Finance Manager, Financial Services Firm

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  • 178
    • Scheduling

      4.3
    • Quality

      4.3
    • Cost

      4.2
    • NPS

      4.4
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Tucson, AZ

    Contact One is a full-service call center outsourcing firm in Tuscon, Ariz. They were founded in 1981 and currently maintain a staff of just over 40 employees. They provide voice services to a range of clients in a variety of sectors.

    Clients

    • Tuscon Orthopaedic Institute
    • Silverado Rooter & Plumbing
    • Suffolk Hills Pet Clinic

    Industries

    Notable Project

    Contact One provided inbound call support for a US business services firm that needed help handling demand. After partnering with Contact One, the client saved nearly 16 hours monthly on call management and customer service.

    "They are quick and thorough. There is nothing to improve." — VP of Sales, Business Services Firm

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  • 179
    • $10,000+
    • 50 - 249 employees
    • Lahore, Pakistan

    TeloSolution is a software development company. Their small team is based in Lahore, Pakistan. The company focuses on custom software development, non-voice bpo/back office services, business consulting, corporate training, and more. The company was launched in 2017.

    Clients

    • U2 Connect Now

    Industries

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  • 180
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Prishtina, Kosovo

    Sonnecto is an IT firm based in Pristine, Kosovo with more than 50 employees. Founded in 2018, they are experts in IT managed services, finance and accounting outsourcing, and custom software development solutions for small and mid-market businesses.

    Clients

    • Simplify Tenders
    • Entermedia

    Industries

    Notable Project

    Sonnecto provided staff augmentation services for an IT school. The school was expanding their programs and needed someone to facilitate their IT needs. Sonnecto helped reduce the burdens of the school.

    “Their ability to adapt to and solve problems via new solutions is great.” - Head of Operations, IT School

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