Top 100 Answering Services

Call Experts provides voice customer support for a mid-size US IT firm. The client was receiving more calls than they could adequately service, and wanted to free up resources to focus on growth. By partnering with Call Experts, they saved hundreds of customer service working hours. As a result, the client has markedly improved the efficiency of their operations.

"I like the ease of use and reliability of the services. It allows me to communicate with customers in a remarkably more efficient and time saving manner." — Manager, IT Firm

time etc provided multiple virtual assistants to the client that help with a variety of tasks including research, email outreach, and accounting. 

"I don’t feel like I need to follow up with them to make sure they’ve completed the tasks I’ve assigned them."

Matchboard provided call center services for a veterinary clinic, taking over overflow calls and providing support on an after-hours basis. 

"Without their knowledge, we likely ended up with a bad fit for a supplier."

Sonnecto provides dedicated business process support with outsourced teams including customer service, sales, IT support, and technical mentorship. They also support back-office processes like accounting.

"They were at the forefront of solving problems and made sure the experience went smoothly."

GO Solutions performs cold calls and lead sourcing outreach for a digital marketing company. They call leads, establish an introduction for the company, and transfer the call to a salesperson to close. 

"They don’t just see me as a client, they see me as a part of the team."

Call Center Pros provides live chat customer support for an IT firm in the US. The client's demand for support grew rapidly, and they wanted more time to focus on increasing revenue. The Call Center Pros team was able to provide a high level of customer satisfaction, and free up their client's resources to boost revenue by 25%.

"We really started to be successful after working with them. We were able to focus on other tasks and grow revenue by 25%." – Executive, IT Firm

MAP Communications provided after-hours support and bilingual services for a manufacturing company. The 24/7 services offered received positive feedback from the company's clients and improved its sales. 

"MAP Communication's services have met our expectations; the team was there when customers needed help." — Executive, Manufacturing Company 

The CommAlert Group provides call center services for a digital marketing agency. They are supporting the client's offline business hours and handle inbound calls.

"They’re always happy to go above and beyond."

Veta Virtual provides ongoing staffing for a boutique law firm. Their responsibilities include handling scheduling, calendar management, and inbound phone calls.

"The management, Andy F. and Jessica H. have solved all the issues I have had in a moment's notice."

@liveconx provides appointment management and voice scheduling for an IT infrastructure firm. The client wanted to speed up their bookings and had to outsource to a team with the right skills. @liveconx took over the client's appointment system, establishing a more efficient workflow that enabled the client to better serve their customers.

" I am very confident in their services. They save us about $10,000 a year." — Executive, IT Firm

Go Answer was hired by an e-commerce retailer as their primary call center for their business. The team provides about 120 agents during peak hours and handles 75% of their customers' calls.

"We have a great relationship with them and we love their service."

24H Virtual provides ongoing virtual assistance support to an accounting firm with the goal of generating warm leads. They keep track of calls, listen to customer's inquiries, and redirect calls when needed.

"I’ve been quite happy with their services from the get-go."

Stepping EDGE provided mobile application and social advertisements.

"Very easy to communicate."

Datascribe assisted a healthcare provider with medical processing services. Their work resulted in a 10% decrease in employee workload and client savings of $600 per month. Having introduced more systems, Datascribe also provides the client more accuracy in medical billings.

"They compare well to others" - Manager, Healthcare Provider

Supporto provides 24/7 customer service including monitoring social media and moderating and participating in customer chats. They also field negative feedback and attempt to improve the brand’s reputation.

"They always ask how things are going and if there’s any way for them to improve." 

Infinit-O does the medical billing for a healthcare company. The agency has fit perfectly with the company and is happy with the investment. 

"We have seen a marked improvement in the speed and efficiency of our billers and coders. Most have a 50 percent increase in their workload capacity." — Manager, Healthcare Firm 

KODA Bots developed a chatbot application for a ski resort on behalf of a marketing and advertising firm. The team used a list of frequently asked questions and integrated the weather service.

"They really improved some of our ideas and changed our way of looking at several communication issues."

Athena BPO supplies a business service with payment processing capabilities, which includes handling general billing of claims and directing payments. Since engaging with Athena, the client has seen faster billing, and praises Athena BPO's competitive rates.

"They save me time and allow me to see more clients, saving me hundreds." - Director, Business Service

An energy solutions company hired Infinity Center BPO to provide call center services. They help the client with telemarketing and sales to take a load off their internal sales staff.

''I’m impressed with how they address our customers and the volume they’re managing.''

OfficeCalls provides both inbound and outbound phone marketing services. They’ve assigned a rotating staff to address customers’ questions and issues.

"Their quick recognition and resolution of customer complaints are outstanding. " 

Premier BPO provides back office outsourcing services to a software company.

"They provide great customer service and are reliable. They are worth every penny."

A large-scale financial services firm needed a team who could understand their subscription-based service that combines elements of finance, consumer technology, and insurance. They hired Office Sense to provide customer support services.  Partnering with Office Sense considerably improved the client's rate of customer satisfaction. In particular, the client noted that they are especially dedicated to understanding their internal operations.

"Office Sense has done outstanding work so far. They've benefited our organization profoundly via their exceptional customer service and how they've taken the time to meet our expectations." — Senior IT Manager, Financial Services Firm

Experts Helping Businesses provides call center and customer support services for a marketing company.

“I’m most impressed with Experts Helping Businesses’ industry expertise and knowledge.”

GlobalityNet helped a consumer goods firm to streamline operations in its supply chain units. The team gathered data and identified best practices and KPIs that the client could use to increase efficiency.

"Their effectiveness and level of engagement impressed us."

To accommodate massive calls, Customer Umbrella is supporting an in-house call center. They are tasked with providing customer service, which handles tech questions and inquiries. 

"They are very friendly and managed to find new operators quickly."

Contact One provided inbound call support for a US business services firm that needed help handling demand. After partnering with Contact One, the client saved nearly 16 hours monthly on call management and customer service.

"They are quick and thorough. There is nothing to improve." — VP of Sales, Business Services Firm

Plaxonic Technologies provided web development services for an auto paint repair company. Their work included a four-page site along with content creation.

“My new site was only up one week before I started getting leads.”

Telecom, Inc. provided call center services for a solar sales company. The team contacted prospective investors to help them learn and invest in solar energy.

"Telecom, Inc. performed at par with our expectations, given the lower quality leads we provided."