Staff Outsourcing Solutions
visit site- $1,000+
- 1,000 - 9,999 employees
- Cebu City, Philippines
Client Insights
Industry Expertise
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Client Size Distribution
Small Business (<$10M) 50%
Midmarket ($10M - $1B) 40%
Enterprise (>$1B) 10%
Common Project Size
$10K-$49K 3 projects
$50K-$199K 1 project
$200K-$999K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Staff Outsourcing Solutions (SOS) was hired by Holland Group, an online retail company selling plant bulbs and roots, to assist their customer service team. The company needed help with handling emails, live chats, and incoming customer inquiries. SOS assigned 15-20 teammates to this project. They initially managed all incoming customer emails and provided customer service for existing orders and shipments. As Holland Group expanded, SOS's responsibilities grew to include live chats from two of the company's websites and answering inbound customer service calls. The company appreciated the high ratings and referral of SOS, and the project was successful.
The Flights Guru, a UK-based travel company, hired SOS to implement a new sales team to work alongside their existing sales teams in offices worldwide. The vendor was selected due to their responsiveness and fit for the company after a thorough online research. A team of 6 sales staff from SOS worked from 5 PM to 5 AM to mirror UK office hours, doing inbound sales for the company. The setup was assisted by the site director, BDM, and team manager, who organized the recruitment, hiring, and setup of the sales team, along with the initial and ongoing staff training. The project was successfully executed.
Staff Outsourcing Solutions was hired by a consumer products company selling toys to provide excellent service and support for their customers. The company's director had previous experience with SOS, which influenced their decision to hire them. The SOS team, which consisted of 6-10 employees, was tasked with answering phone calls, emails, chats, and texts from customers. The scope of work and key deliverables for this project were not specified, but it is implied that the project was successful due to the company's decision to hire SOS based on a previous positive experience.