Staff Outsourcing Solutions

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Staff Outsourcing Solutions is a large IT staff augmentation company. Established in 2010, the company is in Cebu City, Philippines. Their services include IT staff augmentation, Business Consulting, Call Center Services, Back Office Outsourcing, and more.

Client Insights

Industry Expertise

Business services

10%

Consumer products & services

10%

Dental

10%

Financial services

10%

Information technology

10%

Legal

10%

Medical

10%

Retail

10%

Telecommunications

10%

eCommerce

10%

Client Size Distribution

Small Business (<$10M) 50%

Midmarket ($10M - $1B) 40%

Enterprise (>$1B) 10%

Common Project Size

$10K-$49K 3 projects

$50K-$199K 1 project

$200K-$999K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.4
8 Reviews

Staff Outsourcing Solutions was hired by the Holland Group, an online retail company selling plant bulbs and roots. The company required assistance with their customer service team, particularly with emails, live chat, and answering customer inquiries. Staff Outsourcing Solutions was selected due to their high ratings and referral from a trusted source. They assigned 15-20 teammates to handle the increasing customer service demands as the company expanded. The team was initially given access to all incoming customer emails, and over time, their responsibilities expanded to include live chats and customer service calls.

A consumer products company specializing in toys sought the services of Staff Outsourcing Solutions to provide excellent customer service and support. The company required the team to handle phone calls, emails, chats, and texts from customers. The decision to hire Staff Outsourcing Solutions was influenced by a previous successful experience with the company. The exact scope of work and deliverables for this project were not specified, but it was revealed that between 6-10 employees were assigned to handle the company's customer service needs.

Weston Store, a retailer of heated apparel, hired Staff Outsourcing Solutions for recruiting and staffing services. The company needed to hire a customer service manager, customer service agents, and various virtual assistants. Staff Outsourcing Solutions was chosen for their high ratings, budget-friendly pricing, cultural fit, value for cost, alignment with company values, and a referral. The team successfully hired and onboarded a customer service manager and all customer service representatives for the company. The project was handled by 6-10 employees from Staff Outsourcing Solutions.

Timeliness

4.4

Service Excellence

4.4

Value

4.4

Would Recommend

4.4