Staff Outsourcing Solutions

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A leading global BPO company with 45 employees, Staff Outsourcing Solutions embodies the principles of customer advocacy and efficiency. The company is based out of Cebu City, Philippines and collaborates with clients across industries from consumer products, financial services, healthcare, and retail to telecommunications. Founded in 2011, Staff Outsourcing Solutions specializes in voice services, non-voice BPO/back office services, and HR consulting.

Client Insights

Industry Expertise

Business services

10%

Consumer products & services

10%

Dental

10%

Financial services

10%

Information technology

10%

Legal

10%

Medical

10%

Retail

10%

Telecommunications

10%

eCommerce

10%

Client Size Distribution

Small Business (<$10M) 50%

Midmarket ($10M - $1B) 40%

Enterprise (>$1B) 10%

Common Project Size

$10K-$49K 1 project

$50K-$199K 1 project

$200K-$999K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.9
6 Reviews

Staff Outsourcing Solutions (SOS) was hired by Holland Group, an online retail company selling plant bulbs and roots, to assist their customer service team. The company needed help with handling emails, live chats, and incoming customer inquiries. SOS assigned 15-20 teammates to this project. They initially managed all incoming customer emails and provided customer service for existing orders and shipments. As Holland Group expanded, SOS's responsibilities grew to include live chats from two of the company's websites and answering inbound customer service calls. The company appreciated the high ratings and referral of SOS, and the project was successful.

The Flights Guru, a UK-based travel company, hired SOS to implement a new sales team to work alongside their existing sales teams in offices worldwide. The vendor was selected due to their responsiveness and fit for the company after a thorough online research. A team of 6 sales staff from SOS worked from 5 PM to 5 AM to mirror UK office hours, doing inbound sales for the company. The setup was assisted by the site director, BDM, and team manager, who organized the recruitment, hiring, and setup of the sales team, along with the initial and ongoing staff training. The project was successfully executed.

Staff Outsourcing Solutions was hired by a consumer products company selling toys to provide excellent service and support for their customers. The company's director had previous experience with SOS, which influenced their decision to hire them. The SOS team, which consisted of 6-10 employees, was tasked with answering phone calls, emails, chats, and texts from customers. The scope of work and key deliverables for this project were not specified, but it is implied that the project was successful due to the company's decision to hire SOS based on a previous positive experience.

Timeliness

4.9

Service Excellence

4.9

Value

4.9

Would Recommend

4.9