Call Point Business Solutions Ltd.

Call Point Business Solutions Ltd. was hired by Litify, a legal operations platform, to provide call center services, lead nurturing, appointment scheduling, and administrative assistance. The team of 2-5 employees at Call Point handled customer-facing sales, scheduled appointments, communicated with customers, and performed various administrative tasks. They also reported marketing data. The CEO of Litify found Call Point through an online search and chose them for their great culture fit, good value for cost, and alignment with company values.

PointClickCare, a healthcare technology platform, engaged Call Point Business Solutions Ltd. for their contact center and customer service needs. The team at Call Point was able to reduce the onboarding time for new agents by 40%, making them fully operational in just three weeks on average. This resulted in a significant increase in PointClickCare's Net Promoter Score (NPS), from 45 to 70 in the first six months, indicating higher customer satisfaction and a greater likelihood of customer advocacy. The CEO of PointClickCare found Call Point through an online search and chose them for their budget-friendly pricing, good value for cost, and alignment with company values.

Bauer Media Group, a magazine publishing company, required a partner to manage the increasing volume of client requests due to their customer expansion. Call Point Business Solutions Ltd. was engaged to offer phone and email assistance in English. The team at Call Point handled transactional inquiries about customers' accounts, technical problems, and provided product help. They were easy to onboard, maintaining up-to-date paperwork and quality standards. Bauer Media Group was charged a single monthly fee that included both their agents and those funding the initiative as a whole. The Chief Legal Officer of Bauer Media found Call Point through a referral and chose them for their great culture fit, recommendation, and alignment with company values.