Kexxel BPO

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Launched in 2012, Kexxel BPO is a call center. The midsize team provides call center services, sales outsourcing, and customer service outsourcing. The company is based in Kuala Lumpur, Malaysia.

Client Insights

Industry Expertise

Business services

20%

Consumer products & services

20%

Information technology

20%

Other industries

20%

Telecommunications

20%

Client Size Distribution

Small Business (<$10M) 25%

Midmarket ($10M - $1B) 50%

Enterprise (>$1B) 25%

Common Project Size

$200K-$999K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.8
4 Reviews

Kexxel BPO was hired by Webex by Cisco, a provider of sales and after-service applications for IT and conference-related products, to increase their customer database, provide after services support, and reduce complaints. The project scope entailed the assignment of 6-10 team members from Kexxel to handle daily incoming calls, support their Asia and International markets, make outbound calls to expand the database, and provide after-call service and follow-ups. Kexxel BPO was chosen over other service providers due to their high ratings, great culture fit, good value for cost, and positive referrals. The company was discovered through an online search and a referral.

Timeliness

4.6

Service Excellence

4.8

Value

4.5

Would Recommend

5.0