Leverage Contact Center
visit site- $1,000+
- 50 - 249 employees
- Talatona, Angola
Leverage Contact Center is a customer service company in Luanda, Angola. Founded in 2018, they have about 16 employees that serve mostly midmarket clients in the consumer products, telecommunications, and supply chain sectors. Services include voice services, back-office services, and air freight.
Client Insights
Industry Expertise
45%
20%
15%
10%
5%
5%
Client Size Distribution
Small Business (<$10M) 30%
Midmarket ($10M - $1B) 40%
Enterprise (>$1B) 30%
Common Project Size
$200K-$999K 1 project
Clients
- Nuvibrands
Highlights from Recent Projects
Leverage Contact Center provided voice services for Nuvibrands, a home goods retailer based in Angola. The client sought to expand their reach in the local market, which was challenging due to its vast informal structure and limited team size. Leverage Contact Center provided a team of six representatives who could each contact between 30-50 people per day, exceeding the client's previous door-to-door approach. Initially, the project faced challenges in training the team to understand the client's business and products, but this was eventually overcome. The client invested $10,000 monthly and the engagement started in December 2017 and is still ongoing.
In another project, Leverage Contact Center was contracted to manage the contact center services for Luanda Medical Center. The team was discovered through a referral and chosen due to their high ratings, good value for cost, and aligning company values. The scope of work included managing the email and WhatsApp channel, booking appointments, taking exams, clarifying client doubts, and providing guidance on services. The team consisted of 6-10 employees and the client praised Leverage Contact Center for their rigorous work methodology, strong customer orientation, and the energy and motivation they brought to the project.