Leverage Contact Center

Leverage Contact Center was hired by the home goods retailer, Nuvibrands, to provide sales call services to reach untapped markets in Angola. The team of six from Leverage was able to contact 30-50 different people in a day, significantly more than the retailer's door-to-door sales team. The project required intensive training for the Leverage team to understand the client's business, products, and sales approach. The partnership, which started in December 2017, continues with a monthly investment of $10,000 from Nuvibrands. The client appreciated the increased outreach and sales potential provided by Leverage's services.

The Luanda Medical Center engaged Leverage Contact Center to handle their clinic's contact center services. The team from Leverage, consisting of 6-10 employees, managed the clinic's voice, email, and WhatsApp channels, booking appointments, taking exams, and answering client queries. The client praised Leverage's work methodology, customer orientation, and their ability to add value to the business. They were also appreciated for their responsiveness to challenges and their constant motivation to make things happen. The project was deemed successful due to the improved communication between the clinic and its clients and the increased efficiency in booking and managing appointments.