Helplama
visit site- $1,000+
- 250 - 999 employees
- Claymont, DE
Headquartered in Walnut, California, Helplama is a customer service outsourcing company. The company provides customer service outsourcing, direct marketing, call center services, and back office outsourcing and is midsize.The company was founded in 2016.
Client Insights
Industry Expertise
100%
Client Size Distribution
Small Business (<$10M) 100%
Common Project Size
$50K-$199K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Helplama was hired by Thrasio, a digital consumer products company, with the main objectives of maintaining a quick response rate and keeping their customers satisfied. Thrasio's CEO found Helplama through a referral and chose them due to the alignment of company values. Helplama assigned 2-5 employees to this project. The scope of work involved Helplama providing a team of customer support agents who were trained on Thrasio's process. These agents handled all customer support channels including emails, live chat, phone, and social media inquiries. The results were positive, with Thrasio appreciating the quick response rate and high level of customer satisfaction achieved by Helplama's team.