Helplama
visit site- $1,000+
- 250 - 999 employees
- Claymont, DE
Headquartered in Walnut, California, Helplama is a customer service outsourcing company. The company provides customer service outsourcing, direct marketing, call center services, and back office outsourcing and is midsize.The company was founded in 2016.
Client Insights
Industry Expertise
100%
Client Size Distribution
Small Business (<$10M) 100%
Common Project Size
$50K-$199K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Helplama was hired by Thrasio, a digital consumer products company specializing in buying Amazon FBA private label businesses and direct-to-consumer e-commerce enterprises. The goal was to maintain a quick response rate and ensure customer satisfaction. Helplama was selected over other options due to a referral and alignment of company values. The scope of their role included providing a team of 2-5 customer support agents who were trained in Thrasio's processes. The team from Helplama managed all customer support channels, including emails, live chat, phone, and social media enquiries. The project was a success, with Helplama delivering on their key objectives and maintaining high customer satisfaction for Thrasio.