Bungee (formerly Direct Answer)

Bungee, previously known as Direct Answer, was contracted by the Christopher and Dana Reeve Foundation to manage their data processing tasks. The company was brought in to replace a previous contractor that was underperforming. Bungee took over the management of the foundation's mailings, PO box, data processing, gift acknowledgments, and donor follow-ups. They also facilitated a seamless transition from the foundation's old database to Salesforce. The foundation praised Bungee for their willingness to adapt to their specific workflow rules and their familiarity with the foundation's donors and employees. The engagement, which began in July 2006, is ongoing.

The stock research company hired Bungee to outsource some of their billing traffic. Bungee was tasked with handling the company's basic products that had straightforward terms and conditions. They were also responsible for keeping the average call under three minutes. If a call was not simple, it was transferred to the in-house customer service team. Bungee also led the onboarding process for new customer service representatives. The company praised Bungee for their flexibility in handling varying call volumes. The engagement, which started in May 2018, continues.

SCS HVAC, a residential and commercial HVAC repair and replacement service, hired Bungee to manage the volume of calls they were receiving due to business growth. Bungee's team of six people was responsible for answering customer calls, booking appointments, and forwarding calls when appropriate. They also set up a system to send voicemails from weekend or after-hours calls directly to the owner's email, and they supplied the company with work attire. The owner praised Bungee for guaranteeing that each call would be answered within three rings by a live person and for their reasonable pricing. This engagement, which began in May 2018, is still ongoing.