Top 100 Answering Services

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Top 100 Answering Services

August 2022

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Answering services can play a key role in the success of a business. This support service can minimize customer service expenses. 

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List of the Best Answering Services Companies

  • 61
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • Canton, OH

    Ameridial is a call center agency. They are headquartered in North Canton, Ohio, and have additional offices in Greenville, S.C. and Bangor, Maine. Founded in 1987, Ameridial has about 193 employees that provide non-voice BPO and back office services.  Clients are in the healthcare, nonprofit, and consumer products and services sectors. 

    Clients

    • Flexigroup
    • Monat
    • Samsung
    • KFC

    Industries

    Notable Project

    Ameridial provides call center services and outreach for a data modeling company. The team performs inbound and outbound calls, web service and IVR in this 10-year ongoing partnership.

    "They truly want the program to be successful."

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  • 62
    • Undisclosed
    • 10 - 49 employees
    • Scottsdale, AZ

    Back Office Betties is a virtual receptionist agency based n Scottsdale, Ariz. Founded in 2014, this company has 13 employees. Services provided by Back Office Betties are focused on voice services and receptionist work for legal firms and small businesses.

    Clients

    • Various Law Firms

    Industries

    Notable Project

    Back Office Betties provides ongoing call center services for a law firm. They take messages from callers, as well as conducting warm transfers, providing information to prospective clients, and scheduling follow-up calls. The law firm has continued working with Back Office Betties for several years due to the quality of their work.

    "Back Office Betties is the face of my company: they’re the first people that a new client talks to. People think their team is a receptionist in my office. I’ve never had an issue where someone didn’t end up hiring me because of their communication with the Back Office Betties team." - Attorney, Law Firm

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  • 63
    • $1,000+
    • 250 - 999 employees
    • Kyiv, Ukraine

    Answering service Global Bilgi was established in 2008. Their midsize team is in Kyiv, Ukraine and Dnipro, Ukraine. Their services include voice services, non-voice bpo/back office services, CRM consulting and SI, HR services, and more.

    Notable Project

    Global Bilgi provides BPO services for a telecommunications company. The team conducts telesales and customer service, handling incoming calls and creating new business processes from scratch.

    "They are a company that rapidly adopts innovations, which is important for the booming market in Ukraine."

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  • 64
    • $1,000+
    • 250 - 999 employees
    • Fort Myers, FL

    Focused on industries like consumer products, non-profit, retail, and telecommunications, StatesideBPO employees around 70 people. The Fort Myers, Fla.-based team provides contact center services nationwide. 

    Industries

    Notable Project

    StatesideBPO manages a manufacturing firm's inbound calling and customer service. The team uses its advertising expertise to accelerate the firm's business processes and provide top-level customer service. StatesideBPO has saved the firm roughly 20% with regards to time and monetary resources. 

    "So far, StatesideBPO's service has been excellent." – President, Manufacturing Firm 

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  • 65
    • Scheduling

      4.5
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Tempe, AZ

    Calibrus is a customer management contact center headquartered in Tempe, Ariz. Founded in 2013, they have about 40 employees that have clients in the business services, consumers products, financial service, healthcare, and retail industries. Their solutions include third-party verification, outbound lead generation, and hosted call recording.

    Industries

    Notable Project

    Calibrus provides customer verification services for a mid-market business in Florida to increase their contact with their customers. Their' level of service impressed the client and saves their business around $2,000 monthly on labor and administrative costs.

    "I think their service is of good quality. The calls are well received and there are no complications." — Customer Service, Mid-size Firm

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  • 66
    • Scheduling

      4.4
    • Quality

      4.6
    • Cost

      4.4
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 1,000 - 9,999 employees
    • Mahwah, NJ

    DialAmerica is a business process outsourcing firm headquartered in Mahwah, N.J. with offices in New York City, Athens, Ga., Charleston, and Cleveland. Founded in 1957, they have over 5000 employees. Their services include voice call process outsourcing, but they offer non-voice services as well. 

    Clients

    • TIME Magazine
    • GE Capital Bank
    • Special Olympics

    Industries

    Notable Project

    DialAmerica provided outbound call services for a regional electric company. Their team reached out to 20,000 customers to allow them to opt-out of a program.

    “Working with DialAmerica was a team effort.”

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  • 67
    • $10,000+
    • 250 - 999 employees
    • Dorval, Canada

    CanadaDirect is an outbound marketing company headquartered in Dorval, Canada. The company was founded in 1987, and has a team of 40 employees who specialize in voice services, and provide some non-voice BPO/back office services. Their small team works mostly with enterprise and mid-market businesses, but they do work with some small businesses. The businesses they serve are mainly in the consumer products & services, financial services, and business services industries.
     

    Industries

    Notable Project

    CanadaDirect provided voice services for a financial services marketing company. The client needed a company that was an expert in voice services, so they chose CanadaDirect. The company provided outbound telemarketing services to the client to help them sell their products, and recorded the customer responses on the computer. Since working with the company, the client has seen a decrease in complaints, and an increase in sales and conversion.

    “With the new technology, the complaints almost went down to zero and we've seen a 20% increase in sales and the conversion rate. CanadaDirect's performance with the live agents was also significantly better than the competition.” — VP of Enhancement Services, Financial Services Marketing Company
     

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  • 68
    • $1,000+
    • 1,000 - 9,999 employees
    • Ho Chi Minh City, Vietnam

    DIGI-TEXX is a business process outsourcing company based in Ho Chi Minh City, Vietnam, and was founded in 2003. Their team of 49 employees specializes in back-office services, voice services, and IT strategy consulting for small business and midmarket clients in the financial services and real estate industries. 

    Clients

    • All Nippon Airways

    Industries

    Notable Project

    DIGI-TEXX provided outsourcing services to an IT company. They helped the client, who was dealing with a large volume of customers, to improve their report processing efficiency. The client was very happy with the service and said that it improved their efficiency. 

    “The team is capable of handling a high volume of work while producing strong results. They deliver everything on time and adapt to our needs very quickly.” – Program Manager, IT Company
     

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  • 69
    • $1,000+
    • 1,000 - 9,999 employees
    • Kuala Lumpur, Malaysia

    Upstream BPO is a business process outsourcing (BPO) company founded in 2014 and based in Cyberjaya, Malaysia. With a team of over 50 employees, the company provides voice services, non-voice BPO, back-office services, and social media marketing mainly to small businesses in the IT, telecommunication, and advertising industries.

    Clients

    • Ninja Van
    • Intel
    • BoardPAC
    • Best Inc

    Industries

    Notable Project

    Upstream BPO provides appointment setting services for a telecommunications company. They contact potential leads, schedule emails, and enable the client to follow up. 

    "I’ve used other services, but they are the most convenient for me because of their flexibility."

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  • 70
    • $5,000+
    • 10 - 49 employees
    • Chino, CA

    Vertical Computers is an IT services company based in Chino, Calif. The company, founded in 2014, has a team of around 15 that provides IT managed services, cloud consulting & SI, and voice services to various companies.

    Clients

    • Urban Armor Gear
    • OluKai
    • Jobar International
    • Pindler & Pindler

    Notable Project

    Vertical Computers handle the IT network of a healthcare staffing company. Their work involves upgrading and monitoring the firm’s servers. They’ve also replaced computers and installed equipment and software. 

    “Vertical Computers’ project management is consistent and quick.”

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  • 71
    • Scheduling

      4.4
    • Quality

      4.6
    • Cost

      4.5
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Gastonia, NC

    AnswerLive is a call center and BPO agency founded in 1982. They have headquarters in Gastonia, N.C. and additional offices in Grants Pass, Ore. and Lubbock, Texas. Their team of 11 specialists offers voice services and non-voice BPO primarily to small businesses. 
     

    Clients

    • Robert R. McGill Air Conditioning INC

    Notable Project

    With the goal of improving the client’s response rate, AnswerLive provided call-answering for a water-provider. They forward all issues to a designated teammate and send texts in the event of a problem.

    They’ve been very helpful”

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  • 72
    • Undisclosed
    • 10 - 49 employees
    • Las vegas, NV

    MoveUp Solutions is a customer support company based in Las Vegas, with a second office in Kharkiv, Ukraine. Since its founding in 2013, their team of about 25 has provided voice/call center services, HR consulting and outsourcing, and social media marketing, and much more, to mainly small-and mid-sized businesses.

    Clients

    • Liberty National
    • New Visions for Public Schools
    • Upright Solutions
    • Viabox

    Industries

    Notable Project

    MoveUp Solutions assisted a safety education company with business management and web development efforts. In addition to this work, they advised the client to globally expand. Following their guidance, the company was able to conduct Occupational Safety and Health Administration (OSHA) training in China and audits in U.S. facilities owned by Japanese firms.

    “Their command of English and knowledge of web design were excellent. I would use them again.” — Partner, Safety Firm

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  • 73
    • $1,000+
    • 50 - 249 employees
    • Knoxville, TN

    Located in Knoxville, Tenn., Taskforce BPO is a veteran-owned company that provides clients of all sizes with labor solutions. Made up of 90 employees, the company specializes in voice services and non-voice BPO/back office services. Taskforce BPO was founded in 2015 and predominantly serves clients in the healthcare, financial services, business services, and retail industries.

    Clients

    • Dental Practices
    • Primary Care Providers

    Industries

    Notable Project

    Taskforce BPO offered business processes support to a utility services firm. The company provided the firm with data management, projects, telemarketing, appointment setting, and answering services. Taskforce BPO's demonstrated a commitment to deadlines and a keen ability to produce high-quality work. Their efforts make it possible for the firm to save roughly $5000-$8000 each month. 

    "Our firm's experience with Taskforce BPO has been a positive one." – Administrative Manager, Utility Services Firm 

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  • 74
    • Undisclosed
    • 10 - 49 employees
    • Riverside, CA

    PCN - Professional Communications Network is an answering service company from Riverside, Calif. It was founded in 1989 and now has a team of 12 that provides voice services to its clients. 

    Notable Project

    PCN serves as an after-hours emergency answering service for multiple homeowners’ associations. They answer and forward calls to appropriate departments and also record them for documentation purposes.

    “They always care about their customer."

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  • 75
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • San Antonio, TX

    Midsize answering service company TAS United, LLC, is headquartered in San Antonio, Texas. The team specializes in voice services and non-voice bpo/back office services.

    Industries

    Notable Project

    A biomedical company hired TAS United for call center services. The team supported the client's 24/7 operation, took over of their employees after 5:00 PM, during weekends, and holidays.

    "Their dependability and good communication style were impeccable."

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  • 76
    • Scheduling

      4.6
    • Quality

      4.8
    • Cost

      4.2
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 1,000 - 9,999 employees
    • Bristol, CT

    American Customer Care is a call center outsourcing firm based in Bristol, Conn. with call centers in Iowa and Pennsylvania. They were established in 1986, and have over 1000 employees. American Customer Care exclusively provides voice services, including surveys and market research, answering, and customer support.

    Industries

    Notable Project

    American Customer Care provides voice customer support for a US consumer products firm. The client's call volume began to exceed their resources as their firm grew, so they needed to outsource the service. American Customer Care automated much of the client's system to simplify the customer support process, and saves them around $1000 monthly. The client especially praised their honesty and efficiency.

    "It makes the work easier, they are very efficient." – Senior Manager, Consumer Products Firm

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  • 77
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      4.4
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Beograd, Serbia

    Founded in 2015, Morph is a call center based in Belgrade, Serbia. They have over 50 employees that work primarily with small businesses based in the United States. They specialize in claims processing, customer service, and data entry.

    Clients

    • Cross Country Movers
    • Merchant Chimp
    • Infonet
    • matbold

    Industries

    Notable Project

    morph was hired by a recruitment agency to upgrade their website's UI/UX design. The "facelift" project largely involved the most important pages of their site.

    "They are very responsible when it comes to deadlines."

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  • 78
    • $1,000+
    • 10 - 49 employees
    • Rancho Cucamonga, CA

    HiredSupport is a non-voice bpo/back office services company founded in 2015. Their midsize team is in Rancho Cucamonga, California and Lahore, Pakistan. Their services include non-voice bpo/back office services, voice services, and transcription.

    Clients

    • HealthyStuff.com
    • Private Tunnel VPN
    • Bitcoin-Babe.com
    • ProxyFish.com

    Industries

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  • 79
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.5
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Richardson, TX

    VoiceStamps is a professional IVR hosting and design service provider based in Richardson, Texas. Founded in 1999, their now 2 person team specializes in voice services and transcription. VoiceStamps works with a variety of industries including business & financial services and healthcare.

    Industries

    Notable Project

    An IT company hired VoiceStamps for their outbound dialing services. Their goal was to save money, considering they handle about 70% of calls a day. The client thinks VoiceStamps provides them with great work and information.

    "Their quality is their best strength."– Owner, IT Company

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  • 80
    • $1,000+
    • 250 - 999 employees
    • Johannesburg, South Africa

    DSG is a midsize non-voice bpo/back office services company. Launched in 2008, the agency is in Johannesburg, South Africa and Johannesburg, South Africa. Their services include non-voice bpo/back office services, voice services, and e-commerce development.

    Industries

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  • 81
    • Undisclosed
    • 10 - 49 employees
    • Portland, OR

    Physicians Answering Service is a telephone answering company headquartered in Portland, Ore. They have about 12 team members. Since 1990, they have provided voice services as well as non-voice back-office services to clients in the dental, healthcare, and medical industries.

    Industries

    Notable Project

    Physicians Answering Service provides after-hours answering services for a medical clinic. Their work includes transferring calls to the on-call doctor or taking messages.

    “I’m happy with them and we’ve stuck with them for over a decade.”

     

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  • 82
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Dover, DE

    Pharmbills, a finance & accounting outsourcing (FAO) company, was established in 2015. The agency specializes in finance & accounting outsourcing (FAO) and non-voice bpo/back office services and has a midsize team. The agency is based in Kyiv, Ukraine.

    Industries

    Notable Project

    Pharmbills provides accounting services to a financial consulting firm. Their services include behavioral health billing, payment posting, and claims follow-up with insurance.

    "Pharmbills is such a well-run company."

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  • 83
    • $5,000+
    • 50 - 249 employees
    • Houston, TX
    Launched in 2016, Loop Contact Solutions is a call center company. Their midsize team is headquartered in Houston, Texas and Makati, Philippines. Their services include call center services, customer service outsourcing, and sales outsourcing.

    Industries

    Notable Project

    A beauty product manufacturer partners with Loop Contact Solutions to maximize customer value by providing top-notch call center services. They've devised a customer support plan based on the client's needs.

    "They take a few of your concerns in terms of managing a company and handling customers and turn them into gold."

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  • 84
    • $1,000+
    • 1,000 - 9,999 employees
    • Burnsville, MN

    The Connection is a business process outsourcing firm based in Burnsville, Minn., with offices in New York and Illinois. They were founded in 1981, and have 280 employees across their 4 locations. The Connection's services revolve mainly around voice call support, such as answering and customer service, as well as some non-voice outsourcing options.

    Industries

    Notable Project

    The Connection provides voice customer support for a consumer products firm in California. The client receives around 150 calls a day for customer service, and their business model depends on client retention, so strong voice services are essential. The Connection contributed tailored customer service based on an in-depth knowledge of the product and target user base. They saved the client almost $25,000 in the process.

    "Their work these past months has been flawless. They are getting better with their dealings with customers and have been able to generate a strategy to solve the problems in the calls to be more efficient and effective each time." — HR Director, Consumer Products Firm

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  • 85
    • Scheduling

      4.4
    • Quality

      4.6
    • Cost

      4.1
    • NPS

      4.4
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 250 - 999 employees
    • Hollywood, CA

    Evoice is a phone services firm headquartered in Los Angeles California, that was established in 1995. Their team of over 1,000 employees offers voice services, transcription, inbound appointment scheduling, and virtual receptionist services.

    Clients

    • Fire Recovery USA
    • Moisture Jamzz
    • Hollywood Academy of Music

    Industries

    Notable Project

    Evoice provides inbound call management and support for an education firm. Their team took over customer requests and some administrative functions to increase convenience and ease financing costs. Their work improves the efficiency of their operations and the quality of their service.

    "It has made us look more professional and we never miss any important calls. It has helped us to connect with our clients and thus improved our business." — Administrator, Education Firm

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  • 86
    • Undisclosed
    • 1,000 - 9,999 employees
    • Agios Athanasios, Cyprus

    Founded in 2013, Mindy Support is a business services company that is headquartered in Cyprus with an additional office in Ukraine. They mainly work with midmarket and enterprise companies in the advertising, IT, healthcare, and retail industries. The team of 260 specializes in voice services, transcription, and back office services. 

    Industries

    Notable Project

    A research institute wanted to develop a solution that would allow them to manually tracking of cells in microscopy videos. They partnered with Mindy Support to provide the solutions to achieve those goals.

    "They provided highly efficient operators at a profitable price."

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  • 87
    • Scheduling

      4.8
    • Quality

      4.2
    • Cost

      3.2
    • NPS

      4.1
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Phoenix, AZ

    ReceptionHQ is a voice services and outsourcing firm headquartered in Phoenix, Arizona. Established in 2003, the firm now has just over 50 employees. Most of their services focus on voice call support and operations, including order processing and scheduling appointments.

    Clients

    • FlatFeeLandlord
    • The Spencer Law Firm
    • Kaye Stern Properties

    Industries

    Notable Project

    ReceptionHQ provides answering services for a retail organization in the United States. The client wanted a robust set of tools to enable call direction and processing after an initial greeting, and ReceptionHQ exceeded their standard. Their performance helped the client resolve service issues in a quicker and more efficient manner.

    "It has performed every duty exactly as we needed it to. It is a modern tool for helping business calling needs." — Administrative Director, Retail Firm

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  • 88
    • Undisclosed
    • 50 - 249 employees
    • Willow Grove, PA

    Answer America is a voice services outsourcing firm headquartered in Willow Grove, Penn. with over 50 other locations in the United States. Established in 1998, they have over 400 employees and serves the business services, financial services, healthcare, media, and utilities industries. They mostly offer voice-based customer support, but they provide some back-office outsourcing options as well.

    Industries

    Notable Project

    Answer America provides outbound lead generation over the phone for a hospitality firm. The client wanted to reach a specific potential client base with voice calls and found their pricing attractive. Their agents perform over 50 outbound calls a day with a consistent performance in terms of conversion.

    "We are very pleased with the services we receive. It has increased our sales and generated an increase of 37% in business revenue. They also help keep our customer demands and needs relevant to us at all times." — HR Executive, Hospitality Firm

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  • 89
    • $1,000+
    • 250 - 999 employees
    • Calgary, Canada

    Headquartered in Calgary, Canada, Line One Contact Centres Inc is a telephone answering service. The midsize team focuses on voice services, non-voice bpo/back office services, and business consulting. The firm was launched in 2001.

    Industries

    Notable Project

    Line One Contact Centres Inc supports the Tier 1 operations of a recreational service manufacturer. The team responds to customer calls and provides technical support that's made available in eight languages.

    "Their actions mainly lead to our company's improvement, and that makes us pleased with their work."

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  • 90
    • $1,000+
    • 1,000 - 9,999 employees
    • Chennai, India

    VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

    Clients

    • Pegasystems
    • JPMorgan
    • AIG

    Industries

    Notable Project

    A patron account services company hired VirtusaPolaris to build an answering service. VirtusaPolaris developed a fully automated answering machine that the client still uses to this day. The client was impressed with VirtusaPolaris's reliability and the success of the answering machine system.

    "This is a dependable telephone system, and it's reliability is excellent. We haven’t encountered any downtime." – IT Manager, Patron Account Services Company

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