Conversational
visit site- Undisclosed
- 10 - 49 employees
- Fredericksburg, VA
Conversational is a voice services company founded in 2003. Located in Fredericksburg, Virginia, the mid-sized team of experienced professional receptionists provides the best possible support for clients in the legal and medical industries, among others.
Client Insights
Industry Expertise
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Client Size Distribution
Small Business (<$10M) 100%
Common Project Size
<$10K 3 projects
$10K-$49K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Conversational was hired by a general IT services agency to manage their inbound calls. The agency was experiencing growth and the owner, who was the sole employee, needed support in handling the increasing number of calls. Conversational took on the task of answering and routing calls promptly, a service that was crucial in the IT industry. The client worked with an account manager and several receptionists from Conversational and invested more than $1,500 in the project, which ran from January 2015 to September 2021.
A non-profit organization providing access to experienced lawyer mediators hired Conversational for their call answering services. The aim was to ensure that all inquiries were responded to by a live person and accurate information was captured for follow-up. Conversational was chosen for their fair pricing and tailored services that fit the organization's budget. The project involved answering incoming calls, capturing contact details, and forwarding the information via email to the non-profit organization.
Conversational provided answering services for a business advisory organization. The company needed a professional, human answering service to create a positive first impression for potential clients. Conversational provided a bilingual team that not only received clients but also served as a firewall to prevent scams. The company found Conversational through a Google search and chose them over other local providers due to their readiness to handle the type of calls the company received. The company invested $129 monthly in this service, which started in February 2017 and is still ongoing.