Telelink
visit site- $1,000+
- 50 - 249 employees
- St. John's, Canada
Telelink is a voice services and BPO company headquartered in St. John's, Canada. Founded in 1965, their team of over 50 serves small and midmarket businesses in industries such as real estate, utilities, and more.
Client Insights
Industry Expertise
35%
20%
20%
10%
10%
5%
Client Size Distribution
Small Business (<$10M) 80%
Midmarket ($10M - $1B) 20%
Common Project Size
$10K-$49K 2 projects
<$10K 1 project
Clients
- Weatherford
Highlights from Recent Projects
Iron Dog Mechanical Services Inc. engaged Telelink to provide after-hours and weekend call services for their commercial clients in need of urgent service. The goal was to reduce wait times and improve customer experience. Telelink was chosen due to positive client references and the belief that they could meet the company's requirements. The company's president reported a satisfactory experience with the On Call scheduling tool and the Daily Call Summary Report provided by Telelink. The onboarding process was described as professional and the Telelink team as experienced.
Bellstar Resorts hired Telelink to handle 24/7 reservation calls, maximize conversion rates, and answer guest inquiries regarding hotel amenities and area attractions. The decision to choose Telelink was influenced by their location in Canada, their service promises, and their pricing. However, the specific details of the project and the feedback process were not provided.
The Save Our People Action Committee (SOPAC), a non-profit organization focused on reducing moose-vehicle collisions, partnered with Telelink to monitor their toll-free number. The public could call in to report sightings or collisions, and Telelink would collect details and immediately alert radio stations, media, and authorities. SOPAC's chair received daily reports from Telelink for tracking and government reporting. The partnership, which began in June 2015, was based on a recommendation and an initial meeting with Telelink's owners. Over the years, SOPAC has invested a little over $10,000 in this engagement.