Telelink

Telelink provided call center services for the Save Our People Action Committee (SOPAC), a nonprofit organization focused on mitigating moose-vehicle collisions in Newfoundland. The company managed SOPAC's toll-free number, collecting reports of moose sightings or accidents, and promptly disseminating this information to relevant media and authorities. Additionally, they provided daily statistics to SOPAC for tracking and reporting to the government. Since beginning the partnership in June 2015, SOPAC has invested over $10,000 in Telelink's services and has been satisfied with the collaboration.

Bellstar Resorts engaged Telelink to handle their reservation calls around the clock. The goal was to maximize conversion rates and provide information about hotel amenities and area attractions to guests. The decision to choose Telelink was influenced by their location in Canada, their service promises, and their pricing. The feedback process and detailed description of the project were not provided.

Telelink was hired by Iron Dog Mechanical Services Inc., a mechanical contracting company, to manage their after-hours and weekend calls. The company sought to improve customer experience and reduce wait times for urgent service calls related to plumbing, heating, and cooling issues in commercial buildings. Telelink was chosen after a thorough internet search and satisfactory reference checks with their existing clients. The company appreciated Telelink's on-call scheduling tool and daily call summary report, and found the onboarding process professional and satisfactory.