Top 100 Answering Services

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Top 100 Answering Services

August 2022

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Answering services can play a key role in the success of a business. This support service can minimize customer service expenses. 

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List of the Best Answering Services Companies

  • 91
    • $1,000+
    • 250 - 999 employees
    • Greenville, SC

    Direct Outbound is a business-process outsourcing firm based in Greenville, South Carolina, that was established in 2012. Their team of more than 200 employees offers call-answering services, switchboard services, logistics, fulfillment support, and customer service.

    Clients

    • Trailside Supply

    Industries

    Notable Project

    Direct Outbound provides call center services for a large US retailer. Their team oversaw all customer communication operations, processed orders, recorded incoming requests, and resolved customer service issues. Their work was reliable and optimized order processing.

    "They are good listeners, provide fast customer service, and offer good products." — Sales Associate, National Retailer

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  • 92
    • $1,000+
    • 50 - 249 employees
    • Omaha, NE

    Complete Call Solutions is a voice services outsourcing firm in Omaha, Nebraska. Founded in 2008, they have about 74 employees that serve clients in the retail, hospitality, and financial services sectors. 

    Industries

    Notable Project

    Complete Call Solutions provided Tier I phone support. The team had to answer questions, fix reports, and escalate issues as needed.

    "Despite initial challenges, the team did a fantastic job."

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  • 93
    • $1,000+
    • 10 - 49 employees
    • Fresno, CA

    Capital Collections is a collection agency headquartered in Fresno, Calif., with an office in Richmond, Texas. Since 1996, their team of less than 10 has offered voice services to industries such as business services, health care, and government, among others.

    Clients

    • Imhoff Sunland Insurance Services
    • Eladio’s Bail Bonds
    • Law Offices of Sheri Rich Mount

    Industries

    Notable Project

    Capital Collections assisted a financial company in collecting past due bills, processing calls through an Automatic Call Distributor as well as making manual calls themselves. They recovered most of the money that was past due.

    "They are a versatile, well educated, trained, and professional workforce." - IT Director, Financial Company

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  • 94
    • Scheduling

      4.5
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      4.5
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    • $1,000+
    • 250 - 999 employees
    • London, Canada

    Emenac is a call center service company based in London, Ontario. Since 2003, their team of around 100 has been specializing in voice and BPO services for clients in industries including advertising, consumer products, and financial services. 

    Industries

    Notable Project

    Emenac provides call center services to a travel agency, handling bookings and providing customer support when needed. Their success rate is between 90-95%. 

    "They took the time and now they know the procedures and what exactly it is we require. They are a perfect fit." —Project Manager, Travel Agency

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  • 95
    • Undisclosed
    • 10 - 49 employees
    • Montrose, CO

    Located in Montrose, Colorado, Best Connections Answering Services is a small call center company. The team specializes in voice services.

    Notable Project

    Best Connections Answering Services takes after-hours calls for a robotics school. They began by doing in-depth research to help them answer any FAQs. For urgent messages, they reach out to the client promptly.

    "They’re really looking out for us, and I appreciate that."

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  • 96
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Honolulu, HI

    Connext Global Solutions is a non-voice bpo/back office services company. The midsize Honolulu, Hawaii-based agency was launched in 2014. Their team focuses on non-voice bpo/back office services, finance & accounting outsourcing (FAO), voice services, and business consulting.

    Industries

    Notable Project

    A construction accounting management firm hired Connext Global Solutions to augment their staff for their internal processes. The vendor now makes up for nearly two-thirds of their workforce. 

    "We have enjoyed working with Connext and have developed a deep relationship with the company."

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  • 97
    • $1,000+
    • 1,000 - 9,999 employees
    • Woodburn, OR

    MattsenKumar is a back office services provider based in Woodburn, Ore., with an office in Gurgaon, India. Founded in 2010, MattsenKumar's team of 364 employees offers voice/call center services and non-voice BPO/back office services.

    Industries

    Notable Project

    MattsenKumar LLC digitalizes a food delivery company's restaurant menus. The client expects knowledge about global cuisines with the ability to correct misspellings and grammar when necessary.

    "They are highly adaptable and flexible with our demands."

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  • 98
    • Scheduling

      4.9
    • Quality

      4.9
    • Cost

      5.0
    • NPS

      4.9
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 10,000+ employees
    • Wei Fang Shi, China

    Welsend Telecom Co., Ltd. Is a CRM consulting and SI company. Their large team is in Weifang, China; Chengdu, China; Mianyang, China and Rizhao, China. Their services include CRM consulting and SI, voice services, and non-voice bpo/back office services. The firm was founded in 1999.

    Industries

    Notable Project

    Welsend had sent 300 staff members to provide call center services for an airline. These included project managers, operation managers, floor supervisors, team managers and more. 

    "We really appreciate the accountability of Welsend team from their ops to top management."

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  • 99
    • $1,000+
    • 50 - 249 employees
    • Phoenix, AZ

    Pacific Business Services is a call center services company based in Phoenix, Arizona, that was founded in 2013. Their team of 121 that provides voice, non-voice business processing outsourcing (BPO), and transcription services. 

    Industries

    Notable Project

    Pac Biz was hired by a marketing company to provide their customers with high-quality outsourced customer service support. They support several industries including e-commerce and transportation.

    "We found Pac Biz to be a great, cost-effective solution to maximize customer experience."

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  • 100
    • $1,000+
    • 250 - 999 employees
    • Noida, India

    A1 Call Center is a CISCO-based outsourcing call center in Noida, India. Founded in 2009, the company has a team of 6 that specialize in back office and call center services. They primarily work with clients in the consumer products, media, and education industries. 

    Clients

    • BetterU
    • BIBA
    • Network 18
    • MMI Online

    Industries

    Notable Project

    A1 Call Center provided customer verification services for a telecommunications company. They conducted outbound calls to collect customer feedback. The former client used the collected data to update their policies and improve their services.

    "It has been a very happy, very enjoyable experience." – Administration Associate, Telecommunications Company 

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  • 101
    • $1,000+
    • 10,000+ employees
    • Irving, TX

    SourceHOV is a global transaction processing and enterprise information management company based in Irving, TX, with offices in Detroit, Los Angeles, and San Francisco. Founded in 2011, SourceHOV and its nearly 1,250 employees provide non-voice BPO/back office services and voice services.

    Clients

    • Albany Medical Center
    • Healthnet PDM and Capitation
    • Concentra
    • Catholic Diocese of Austin

    Industries

    Notable Project

    SourceHOV worked took charge of a business services firm's business processes and operations support. SourceHOV's work saves the client 50-55 hours and $2,500 per month.

    "Communication is their strong suit." —Finance Manager, Business Services Company

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  • 102
    • $5,000+
    • 250 - 999 employees
    • Montego Bay, Jamaica
    Answering service company Genesis Support Solution LTD was established in 2020. The midsize team focuses on call center services, customer service outsourcing, HR services, translation, and more. The agency is in Montego Bay, Jamaica and Miami, Florida.

    Industries

    Notable Project

    Genesis Support Solution LTD provided call center services for a business services company. The team handled in- and outbound calls, documentation of every transaction, and customer's needs.

    "She was very professional in her work and carried out all I required for Genesis Support Solution LTD."

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  • 103
    • $1,000+
    • 250 - 999 employees
    • Merritt Island, FL

    Call Direct Partners is a voice services company located in Merritt Island, Fla. Since 2010, the company has employed a core team of under 50 to augment their clients' inbound sales and customer support.

    Industries

    Notable Project

    Call Direct Partners managed an IT firm's customer support front, handling 150 incoming calls on a daily basis. They handle calls well, which helped the client to reduce costs.

    "We save around $20,000 per month. They offer a very good experience." – Senior Manager, IT Firm

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  • 104
    • $1,000+
    • 10 - 49 employees
    • Nashville, TN

    Capital Accounts LLC is a collection service based in Nashville, Tenn., run by a team of less than 50 people. Since their founding, they have offered their services in collection of overdue balances, primarily in the fields of healthcare and business services.

    Industries

    Notable Project

    Capital Accounts LLC worked with a medium-sized company to collect their overdue balances. Capital Accounts LLC made an average of 80 calls a day and managed to save the company 40% of their earnings through their collection services.

    "I think the quality of Capital Accounts is outstanding. They also appear to be environmentally friendly." - Administration Director, Medium-sized Company

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  • 105
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Antipolo, Philippines

    2ndOffice is a business process outsourcing firm headquartered in Antipolo City, Philippines. Established in 2012, they have about 100 employees that mostly works in the retail industry. They specialize in both voice and non-voice BPO, including order processing, direct response, and data entry.

    Clients

    • Jay Factory
    • Influence Tree
    • AVID Logistics

    Industries

    Notable Project

    2ndOffice provides seasonal voice support to a business services firm. The client needs to process a large volume of inbound calls and found it inefficient to bring in temporary employees. They consistently deliver a high level of performance, saving the client thousands monthly on staffing and administrative costs.

    "They are essential to our business." — Marketing Associate, Business Services Firm

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  • 106
    • $1,000+
    • 1,000 - 9,999 employees
    • Sandy, UT

    NICE inContact is a call center software and voice services provider based in Sandy, Utah, that was established in1997. Their team of more than 1200 employees offers voice call services, inbound lead resolution, customer support, and a customer interaction cloud software.

    Industries

    Notable Project

    NICE inContact provides seasonal call center services for a media company. Their team oversees order processing and handles inbound calls. Their services save the client up to $1000 a month.

    "They are very responsive." — Marketing Director, Media Company

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  • 107
    • Scheduling

      3.9
    • Quality

      4.1
    • Cost

      3.2
    • NPS

      4.0
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    • $1,000+
    • 10,000+ employees
    • New York, NY

    EXL is an operations management and analytics company based in New York, with offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. Founded in 1999, EXL's team of 15,148 employees provides non-voice BPO/back office services and voice services.

    Industries

    Notable Project

    EXL was hired by an education organization to supply capabilities in the form of administrative, billing, and payment processing. The client particularly appreciated EXL's international billing and accounting services.

    "We have had a few international clients that return over and over again based on our ability to meet their needs and EXL's ability to manage billing issues." — HR Manager, Education Organization

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  • 108
    • Scheduling

      4.8
    • Quality

      4.6
    • Cost

      5.0
    • NPS

      4.6
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    • $1,000+
    • 1,000 - 9,999 employees
    • London, United Kingdom

    Quantanite is a professional services company based in London and has offices in Johannesburg and Dhaka, Bangladesh. The company, founded in 2014, has more than 1,000 employees and provides non-voice BPO/back office services, voice services, transcription, AI, and email marketing services. Quantanite serves small and larger-sized companies in various industries that include automotive, business services, and consumer products & services.

    Clients

    • Just Park
    • American Express
    • Time Inc.
    • Quantcast

    Industries

    Notable Project

    A food delivery company hired Quantanite to work with the menu content team to help us achieve our service levels around programing the menu content. Quantanite programs new menus to include specials that partners would like to see, seasonal changes, and changes caused by the COVID-19 pandemic. They also provide support in the uploading of images and account creation, as well as specific marketing and promotion activities. The Quantanite team has been exceeding expectations with their work in this ongoing engagement.

    "Consistently, they've been over 100%, and they’re completing their work faster than I expect them to." - Director of Restaurant Success, Food Delivery Company

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  • 109
    • Scheduling

      3.8
    • Quality

      3.9
    • Cost

      3.6
    • NPS

      4.3
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Tampa, FL

    AnswerFirst is a telecommunications agency in Tampa, Fla. Founded in 1998, they have about 58 employees that serve a variety of clients in the IT, healthcare, and real estate sectors. AnswerFirst provides voice services and non-voice BPO and back office services.

    Clients

    • Bayer
    • NPR
    • Berkshire Hathaway

    Industries

    Notable Project

    AnswerFirst provided seasonal call answering service for a legal firm with 300 daily inbound calls. They were efficient and saved the client $200 per month. 

    "The efficiency is the main strength." — Manager, Legal Firm

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  • 110
    • Scheduling

      4.3
    • Quality

      4.3
    • Cost

      4.5
    • NPS

      4.7
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    • $250,000+
    • 250 - 999 employees
    • Miramar, FL

    Arise is a business process outsourcing company headquartered in Miramar, Florida, with offices in Atlanta, Orlando, and Canada. Established in 1994, they have a team of about 2,000 that provides both voice and non-voice BPO/back office services.

    Industries

    Notable Project

    Arise handles the outbound marketing, consisting mainly of calling services for a business manufacturing company that was looking for the right company to improve their business processes.

    "They are helpful...It's been a very good experience." — Sales Manager, Manufacturing Company

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  • 111
    • $1,000+
    • 50 - 249 employees
    • Cebu City, Philippines

    A leading global BPO company with 45 employees, Staff Outsourcing Solutions embodies the principles of customer advocacy and efficiency. The company is based out of Cebu City, Philippines and collaborates with clients across industries from consumer products, financial services, healthcare, and retail to telecommunications. Founded in 2011, Staff Outsourcing Solutions specializes in voice services, non-voice BPO/back office services, and HR consulting.

    Industries

    Notable Project

    Staff Outsourcing Solutions provided answering services and customer support to an IT firm. The company placed orders and handled the firm's customers' needs. The firm's customer satisfaction rate has risen over 25% as a result of the partnership with Staff Outsourcing Solutions. 

    "Staff Outsourcing Solutions gives us the quick responses we need." – Owner, IT Firm 

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  • 113
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Cluj-Napoca, Romania

    FSPGlobal is a call center founded in 2008. They are based in Cluj-Napoca, Romania and have a midsize team. The company provides voice services.

    Industries

    Notable Project

    FSPGlobal provided accounting and secretarial staff augmentation for a consulting firm. They also aided the client with 24/7help desk support, where they qualify and activate the correct processes.

    "In a market that is squashed by low prices, FSPGlobal managed to provide quality and flexibility."

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  • 114
    • Undisclosed
    • 10 - 49 employees
    • Lake Hallie, WI

    Gold Cross Answering Service is a live answering service company located in Chippewa Falls, Wis. They were founded in 1980. With about 9 employees, they provide voice services and non-voice back-office services to clients primarily in the real estate, healthcare, and medial industries.

    Clients

    • GW Pumps & Purification
    • The US Water Company
    • Commonweal Development Corp.

    Industries

    Notable Project

    Gold Cross Answering Service provides an automotive repair shop with tow truck dispatching services around the clock. They ensure that trucks are sent to the correct locations within 20 minutes.

    “When requirements change, they’re quick to adapt to them.”

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  • 115
    • $1,000+
    • 250 - 999 employees
    • Overland Park, KS
    1840 & Company is a call center service launched in 2014. The midsize team focuses on call center services, sales outsourcing, customer service outsourcing, back office outsourcing, and more. The company is in Overland Park, Kansas and Makati, Philippines.

    Clients

    • Groupon
    • Isango
    • Instacart
    • HomeLight

    Industries

    Notable Project

    1840 & Company provides data verification services for a tech company, sourcing candidates from the Philippines. They also support the client's payroll system.

    "They moved quickly and provided quality candidates."

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  • 116
    • $1,000+
    • 250 - 999 employees
    • New Delhi, India

    Founded in 2011, Call2Customers is an outsourced call center in New Delhi, India with roughly 250 employees who provide voice and BPO services. They focus on B2B lead generation and B2C telemarketing for clients.

    Clients

    • BETA IT
    • TalkWire
    • Wealth Partner Australia
    • Verified Learning

    Industries

    Notable Project

    Call2Customers provides B2B telemarketing services and serve as an outsourced call center for a freight forwarding company. They do all staffing and handle various tasks.

    “Call2Customers handles a lot of work, and they are very cooperative.”

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  • 117
    • $1,000+
    • 250 - 999 employees
    • Bradenton, FL

    Perfect Data Entry is a business process outsourcing firm based in Bradenton, Fla. Established in 2015, they have 38 employees, and provide a variety of database management and back-office solutions. Their services consist of mostly non-voice BPO/back office services.

    Industries

    Notable Project

    Perfect Data Entry provided database management and development for a firm in the automotive industry. The client needed consistent daily support for a short-term project, but wanted to avoid the complications of working with and training temporary employees for data entry. Perfect Data Entry's team was able to complete the project in less time than a full-time employee, saving over $3,000 on various in-house expenses.

    "I think it has worked well for our company. We have saved a lot of money rather than hiring one employee to come in a few hours a week. We are able to turn our work into them and get the work completed without having to onboard an employee." — Customer Service Manager, Automotive Firm

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  • 118
    • Scheduling

      4.5
    • Quality

      4.5
    • Cost

      4.0
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Devon, United Kingdom

    Avirtual is a virtual assistant provider based in Exeter, UK with another location in South Africa. Started in 2014, the team of nearly 40 specializes in both voice services and non-voice business process outsourcing and back-office services.

    Clients

    • Whatever Mobile
    • Hummingbird Cancer Center
    • BabyGroup
    • ITB

    Industries

    Notable Project

    Avirtual provided a wide range of administrative tasks to help a company streamline their internal operations. The team’s provided virtual assistant helps with accounting, social networking, and internal and external communication efforts.

    "Their strengths are their quality of service, dedication, and honesty. They have saved us a great deal of work and money." — Finance Director, Business Services Company

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  • 119

    Worked with Cimmons Integrated Services Private Limited?

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    • $5,000+
    • 250 - 999 employees
    • Bengaluru, India
    Cimmons Integrated Services Private Limited is an answering service. The midsize Bengaluru, India-based agency was established in 2020. Their services include call center services, customer service outsourcing, and sales outsourcing.

    Clients

    • BOSCH | ASSETZ PROPERTY GROUP | SLICE PAY | ELECROOM | RAJALAKSHMI EDUVERSE | ADYPU | NOVA BENEFITS | BETTERHALF | AULAS | RELICELL | WDI | HOYSALA CAABZ | BRAIN TREE GAMES | BOSCH HONDA | QWIKCILVER

    Industries

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  • 120
    • $250,000+
    • 50 - 249 employees
    • Ajman, United Arab Emirates

    Tafaseel BPO is a business process outsourcing company in Ajman and Dubai, United Arab Emirates. Founded in 2011, they have 22 employees that serve mostly small businesses in the government, healthcare, and education sectors. Services include voice services, managed IT services, and BPO services.

    Clients

    • Ministry of Economy
    • Ministry Of community Development
    • Higher colleges of technology. Ministry of Finance
    • Etihad Credit Bureau

    Industries

    Notable Project

    Tafaseel BPO provided voice services for a higher education institute. They handled a call center and live chat support. The services had a positive impact on the institute and they excelled in being the face and voice of the organization.

    "It’s been a very smooth experience with Tafaseel BPO in a way that we had high expectations and they met them." –Strategic Comm Specialist, Higher Education Institute

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