Pac Biz Contact Center Outsourcing
visit site- $1,000+
- 50 - 249 employees
- Phoenix, AZ
Pacific Business Services is a call center services company based in Phoenix, Arizona, that was founded in 2013. Their team of 121 that provides voice, non-voice business processing outsourcing (BPO), and transcription services.
Client Insights
Industry Expertise
40%
25%
15%
10%
5%
5%
Client Size Distribution
Small Business (<$10M) 50%
Midmarket ($10M - $1B) 50%
Common Project Size
<$10K 2 projects
$10K-$49K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Pac Biz Contact Center Outsourcing was hired by a full-service marketing company to provide 24/7 call center services to their clients in Ecommerce, Transportation, and Healthcare. The company's clients were unable to handle the call volume in-house, and Pac Biz provided a cost-effective solution to ensure no leads were missed. The team at Pac Biz, supported by a training department, supervisor, account manager, and Quality Assurance (QA) Team, was able to maintain consistent standards in performance. The result was a reliable and high-quality customer service support that catered to the needs of several different industries.
Pac Biz was also engaged by AZ Media Maven, LLC, a boutique public relations and social media company, to provide administrative assistance. The owner of AZ Media Maven chose Pac Biz for their stellar reputation for integrity and people-first approach. Through Pac Biz's VA program, they were able to provide administrative assistance, resulting in an employee handbook, a guide outlining company processes, and brand style sheets for each client. The VA's involvement improved the quality control and consistency among the company's clients and contractors.