Pac Biz Contact Center Outsourcing
visit site- $1,000+
- 50 - 249 employees
- Phoenix, AZ
Pacific Business Services is a call center services company based in Phoenix, Arizona, that was founded in 2013. Their team of 121 that provides voice, non-voice business processing outsourcing (BPO), and transcription services.
Client Insights
Industry Expertise
40%
25%
15%
10%
5%
5%
Client Size Distribution
Small Business (<$10M) 50%
Midmarket ($10M - $1B) 50%
Common Project Size
<$10K 2 projects
$10K-$49K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Pac Biz Contact Center Outsourcing was hired by a marketing company to provide call center services to their clients in the Ecommerce, Transportation, and Healthcare sectors. The aim was to offer reliable and quality customer services to ensure no leads were missed. The team at Pac Biz was composed of dedicated agents, supervisors, and a Quality Assurance team that regularly scored performance. The result was a significant improvement in customer experience, with increased call time, conversions, and customer satisfaction. The company's IT monitoring, SOC2 certification, and HIPAA Compliant level security were also appreciated.
AZ Media Maven, a public relations and social media company, engaged Pac Biz Contact Center Outsourcing for administrative assistance on several small projects. The firm was selected for its integrity and people-first approach. Pac Biz provided administrative assistance through its VA program, working directly with the company's VA and her supervisor. The project resulted in the development of an employee handbook, a guide outlining all company processes, and brand style sheets for individual clients. The VA's efforts greatly improved quality control and consistency among the company's clients and contractors.