MANGO5

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Mango5 is a BPO Outsource Center based in Cape Town, South Africa. The Center, founded in 2005, has more than 250 employees who provide voice, non-voice BPO/back office, and direct marketing services to various companies. 

Client Insights

Industry Expertise

Education

20%

Telecommunications

20%

Financial services

15%

Information technology

15%

Medical

15%

Utilities

15%

Client Size Distribution

Small Business (<$10M) 40%

Midmarket ($10M - $1B) 60%

Common Project Size

$1,000,000-$9,999,999 1 project

Clients

  • Talent:Inc.

Highlights from Recent Projects

Overall Rating

5.0
2 Reviews

MANGO5 provided call center services for Dotsure, a short-term insurance company, with the goal of selling Personal Lines Insurance Policies. The company was chosen for their exceptional data analytics, sales team, and management. MANGO5 was responsible for calling potential policyholders and selling short-term insurance. The project was led by Eben Louw and Sian Jones, who were praised for their open and candid communication approach.

In another project, MANGO5 worked with a global career services company to offer BPO and customer support. Their main tasks were to provide customer support for the company's international customer base and convert leads into sales. The client expressed satisfaction with MANGO5's service, citing their English proficiency, reasonable size, and competitive pricing as deciding factors. The project started with a small team in 2017 and has since expanded, with daily stand-ups to review progress. Eben Louw was again involved in this project, handling staffing expansions and contract amendments.

Timeliness

4.5

Service Excellence

5.0

Value

4.3

Would Recommend

5.0