Back Office Betties

Back Office Betties successfully provided call center services for a law firm, serving as a live receptionist for the attorney's practice. Their tasks included answering calls, transferring them to the attorney, and collecting information from potential clients. They also provided additional services such as processing payments over the phone and scheduling appointments. The attorney invested approximately $3,000 per year in the partnership, which has been ongoing since September 2017. The attorney has spoken highly of the 6-8 team members who regularly transferred calls to him, and he appreciated their customer service-oriented approach to the project.

The company also provided outsourced reception services for a family law firm, Schiff & Shelton. Back Office Betties handled tasks such as answering phone calls, sorting calls, taking messages, and screening unwanted calls. The next step in their partnership is to handle scheduling tasks. The partnership, which started either in late 2018 or early 2019, has proven to be a cost-effective solution for the law firm, which spends a few hundred dollars a month on the service as opposed to the few thousand dollars a month they previously spent on a receptionist.

Back Office Betties provided virtual receptionist services for a social security legal firm. Their services included scheduling appointments through Acuity Scheduling and creating a script for call staff, which included a questionnaire to help qualify prospective clients. The company assigned a dedicated team of 6-8 receptionists to handle the law firm's calls. The team was commended for quickly understanding the specific needs of the law firm, and the customer-oriented approach of Back Office Betties was particularly appreciated. The law firm invested between $5,000 and $10,000 in the partnership, which started around April 2019 and is temporarily paused due to the coronavirus pandemic.