Back Office Betties

Back Office Betties provided call center services for a private law firm. The attorney sought to outsource back-office tasks without hiring additional staff. Back Office Betties acted as a receptionist, handling incoming calls, collecting information from new clients, and scheduling appointments. They also facilitated payment transactions over the phone. The attorney appreciated the team's customer-oriented approach and the seamless setup process. The partnership began in September 2017 and continues to date, with an annual investment of around $3,000.

For a social security legal firm, Back Office Betties provided virtual receptionist services. The principal needed virtual assistance as they had no in-office help. Back Office Betties handled incoming calls, scheduled appointments, and helped qualify prospective clients through a scripted questionnaire. The firm appreciated the team's understanding of their specific needs and their commitment to customer service. The engagement started in April 2019 but was temporarily paused due to the coronavirus pandemic. The firm invested between $5,000 and $10,000 annually.

Back Office Betties was hired by a family law firm for outsourced reception services. The firm wanted continuity in their reception services and decided to try a virtual service after their last receptionist left. Back Office Betties handled incoming calls, sorted and screened calls, and took messages. The firm was pleased with their professionalism, pleasant demeanor, and ability to handle difficult calls. The partnership began in late 2018 or early 2019 and continues, costing the firm a few hundred dollars per month.