Top 100 Answering Services

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Top 100 Answering Services

June 2022

Looking for a top answering service?

Answering services can play a key role in the success of a business. This support service can minimize customer service expenses. 

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List of the Best Answering Services Companies

  • 211
    • $1,000+
    • 2 - 9 employees
    • Leicester, United Kingdom

    Paragon Sales Solutions is a telemarketing and marketing agency founded in Leicester, England in 2019 with fewer than 10 employees. They offer social media marketing, business consulting, and voice services for small businesses.

    Clients

    • App Sapiens
    • Go Gloucestershire Communications
    • Fourwards at Ashfields
    • Jackloc

    Industries

    Notable Project

    Paragon Sales Solutions provided calling services for a digital marketing agency. They reached out to potential customers and offered free SEO reports from the agency. They also set up meetings for the client. 

    “They took the time to listen to me and my needs before offering their services.”

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  • 212
    • $5,000+
    • 2 - 9 employees
    • Chennai, India

    Contique Global is a business process outsourcing company located in Chennai, India. Founded in 2017, they employ seven staff who provide voice services, digital strategy, back-office services, and e-commerce solutions. They work with a range of companies primarily in business services, advertising, and e-commerce.

    Industries

    Notable Project

    Contique Global provided back-office support for an organic cosmetic retailer, handling customer queries and feedback. Engaging with third-party vendors, they also managed the company’s supply chain. Contique Global has handled the client’s customer support, navigating queries and feedback.

    “They provide creative and innovative solutions for customers. If they don’t know what to do, they’ll transfer the calls ASAP. That process has worked really well for us so far.” – Business Development Manager, Organic Cosmetic Retailer

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  • 213
    • Scheduling

      0.0
    • Quality

      0.0
    • Cost

      0.0
    • NPS

      2.5
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    • Undisclosed
    • 10 - 49 employees
    • Erie, PA

    PCMSI is a professional telecommunications agency based in Erie, Pa. The company was founded in 1962 and employs a team of just under 30. They provide a range of voice services for clients in a variety of industries. 

    Industries

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  • 214
    • $25,000+
    • 10,000+ employees
    • Los Angeles, CA

    Located in Los Angeles, California; Makati, Philippines; Ciudad de Guatemala, Guatemala and Kingston, Jamaica, VXI Global Solutions Inc. Is a phone answering service. The company specializes in voice services, non-voice bpo/back office services, custom software development, Artificial Intelligence, and more and is large.The company was established in 1998.

    Industries

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  • 215
    • $1,000+
    • 10,000+ employees
    • Örebro, Sweden

    Transcom is a customer experience specialist firm founded in 1995. Based in Örebro, Sweden, they also have an office in Bacolod City, Philippines and a team of over 7,000 employees. They specialize in voice services and primarily serve clients in the business services, financial services, and media industries. 

    Clients

    • Ferrari
    • Lastminute.com

    Industries

    Notable Project

    Transcom improved the service of a leading telecoms operator by implementing a speech analytics solution. The platform identifies and collects different subjects of conversation from speaker dialogue to help improve the customer experience.

     

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  • 216
    • $1,000+
    • 10,000+ employees
    • Cincinnati, OH

    Convergys is an outsourcing company of over 45,000 employees. They were established in 1998 in Cincinnati, Ohio. They offer voice services and non-voice BPO/back office services to companies in the financial, business, and healthcare industries.

    Clients

    • Humana
    • FirstEnergy

    Industries

    Notable Project

    A global manufacturer hired Convergys to expand its online support to social media platforms. The two collaborated on various new practices: developing response KPIs, improving volume and traffic control, and measuring customer satisfaction. They consistently exceeded the client’s satisfaction measures.

     

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  • 217
    • $100,000+
    • 1,000 - 9,999 employees
    • London, United Kingdom

    Firstsource Solutions is a large call center company headquartered in London , United Kingdom; Louisville, Kentucky; Mumbai, India and Muntinlupa City, Philippines. The team offers voice services, non-voice bpo/back office services, finance & accounting outsourcing (FAO), and business consulting.

    Industries

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  • 218
    • $1,000+
    • 10,000+ employees
    • Irvine, CA

    Founded in 1999, Alorica is a large non-voice bpo/back office services and call center. Their services include non-voice bpo/back office services and voice services. The firm is headquartered in Irvine, California.

    Industries

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  • 219
    • $1,000+
    • 10,000+ employees
    • Englewood, CO

    TeleTech is an answering service company established in 1982. Their large team is based in Englewood, Colorado and Melbourne, Australia and focuses on voice services.

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  • 220
    • Undisclosed
    • 50 - 249 employees
    • Linyi, China
    Shandong Zhishun Network Technology Co., Ltd. Is a midsize web design company. The Linyi, China-based company was founded in 2009. Their team provides web design, web development, mobile app development, e-commerce development, and more.

    Industries

    Notable Project

    Shandong Zhishun Network Technology Co., Ltd. built a website for an import and export company. They also ensured the site's security.

    "Their efficiency and professional technology utilization have made a profound impact on us."

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  • 221
    • Undisclosed
    • 1,000 - 9,999 employees
    • Lake Forest, IL

    Stericycle Communications is a large Lake Forest, Illinois-based telephone answering service. They provide voice services and non-voice bpo/back office services and were founded in 1989.

    Industries

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  • 222
    • $1,000+
    • 10,000+ employees
    • Kingston, Jamaica

    Startek is a call center service located in Kingston , Jamaica; Greenwood Village, Colorado and Metro Manila, Philippines. The large team provides voice services and was established in 1987.

    Industries

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  • 223
    • $1,000+
    • 250 - 999 employees
    • Atlanta, CO

    Founded in 2010, Belay is a non-voice bpo/back office services and phone answering service. Their midsize team is in Atlanta, Colorado. Their services include non-voice bpo/back office services and voice services.

    Industries

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  • 224
    • $1,000+
    • 10,000+ employees
    • Milton Keynes, United Kingdom

    Non-voice bpo/back office services and answering service company Konecta was launched in 1999. Their large team is located in Milton Keynes, United Kingdom. Their services include non-voice bpo/back office services and voice services.

    Industries

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  • 225
    • Undisclosed
    • 250 - 999 employees
    • London, United Kingdom

    Phone answering service Sabio was launched in 1998. Their midsize team is in London, United Kingdom. Their services include voice services.

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  • 226
    • Undisclosed
    • 50 - 249 employees
    • Alpharetta, GA

    Founded in 1990, Jacada is an AI development company and answering service company. Their midsize team is located in Alpharetta, Georgia. Their team specializes in Artificial Intelligence and voice services.

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  • 227
    • $1,000+
    • 50 - 249 employees
    • Varna, Bulgaria

    Customer Umbrella is a non-voice bpo/back office services and call center service in Varna, Bulgaria. The midsize firm was launched in 2010. Their team offers non-voice bpo/back office services and voice services.

    Industries

    Notable Project

    Customer Umbrella provided BPO services for a consumer product company. The team was tasked with supporting the client's customer chats and call services.

    "They had good ideas and suggestions to improve our workflow."

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  • 228
    • $1,000+
    • 10,000+ employees
    • Bengaluru, India

    Infosys is a BPO subsidiary of Infosys Ltd. With over 10,000 employees, they were established in 2002 in Bengaluru, India. They offer voice services, non-voice BPO/back office services, and HR consulting to clients in the financial, healthcare, and telecommunication industries.

    Clients

    • Cisco
    • Broadspectrum
    • Edelweiss Group
    • TP Vision

    Industries

    Notable Project

    Infosys BPO used robotic process automation (RPA) to drive higher transaction volumes and improve turnaround time for a multinational mining corporation. They integrated the client’s relevant functions onto a single platform, then automated transactional processes. The client saw significant transformations as a result, including a 36% improvement in efficiency and an overall reduction of cycle time.

     

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  • 229
    • $1,000+
    • 1,000 - 9,999 employees
    • București, Romania

    Competence Call Center is a global supplier of voice support and phone services headquartered in Bucharest, Romania, with another Romanian location in Brasov. The company was founded in 1998 and has grown to 651 employees who provide clients with voice/call center services, non-voice BPO/back office services, and social media marketing 

    Clients

    • eBay
    • Samsung
    • Livechat
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  • 230
    • Undisclosed
    • 10 - 49 employees
    • Springfield, MA

    Established in 1963, CROCKER is an IT managed services company. Their small team is located in Springfield, Massachusetts. Their services include IT managed services, voice services, and non-voice bpo/back office services.

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  • 231
    • $1,000+
    • 10,000+ employees
    • Cairo, Egypt

    Business consulting company Majorel Egypt is based in Cairo, Egypt. They offer business consulting, HR services, voice services, non-voice bpo/back office services, and more and were launched in 2018.

    Industries

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  • 232
    • $1,000+
    • 50 - 249 employees
    • Nottingham, United Kingdom

    Phone answering service Answer4u is located in Nottingham , United Kingdom. The agency provides voice services and non-voice bpo/back office services and is midsize.The agency was founded in 2004.

    Industries

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  • 233
    • $10,000+
    • 1,000 - 9,999 employees
    • Cairo, Egypt

    Raya Contact Center is a Cairo, Egypt-based answering service company. The large agency was established in 2001. Their team focuses on voice services, non-voice bpo/back office services, HR services, email marketing, and more.

    Industries

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  • 234
    • $1,000+
    • 1,000 - 9,999 employees
    • Wellington, New Zealand

    Datacom is a call center company. Their large team is headquartered in Wellington, New Zealand; Wellington, New Zealand; Fortitude Valley, Australia and Currajong, Australia. The company offers voice services.

    Industries

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  • 235
    • $1,000+
    • 1,000 - 9,999 employees
    • Nacogdoches, TX

    Etech is a large call center company. Launched in 1997, the company is in St. James, Jamaica; Nacogdoches, Texas; Lufkin, Texas and Dallas, Texas. Their services include voice services and non-voice bpo/back office services.

    Industries

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  • 236
    • $1,000+
    • 1,000 - 9,999 employees
    • United Kingdom

    CCA International is a , United Kingdom-based call center. The large firm was launched in 1994. Their services include voice services and non-voice bpo/back office services.

    Industries

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  • 237
    • $10,000+
    • 1,000 - 9,999 employees
    • Newmarket, Canada

    Bill Gosling Outsourcing is a call center headquartered in Newmarket, Canada with offices in Manila, Philippines, Glasgow, United Kingdom, and Phoenix. Since 1955, their team of 500+ has been specializing in non-voice and voice services. Bill Gosling Outsourcing works with clients in various industries such as business & financial services. 

    Clients

    • Canada's Best Managed Companies
    • Green Apple Award Winner

    Industries

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  • 238
    • $1,000+
    • 1,000 - 9,999 employees
    • Seattle, WA

    Call center company Direct Interactions was established in 2005. Their midsize team is headquartered in Seattle, Washington and provides voice services.

    Industries

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  • 239
    • Undisclosed
    • 50 - 249 employees
    • Deer Park, IL

    Non-voice bpo/back office services and phone answering service QCSS was founded in 1991. They are located in Deer Park, Illinois and have a midsize team. Their services include non-voice bpo/back office services and voice services.

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  • 240
    • Undisclosed
    • 10 - 49 employees
    • Delray Beach, FL

    Answering service Global Call Forwarding was established in 1996. The agency specializes in voice services and has a small team.

    Industries

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Need help selecting a company?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

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