Top 100 Answering Services

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Top 100 Answering Services

September 2023

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Answering services can play a key role in the success of a business. This support service can minimize customer service expenses. 

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List of the Best Answering Services Companies

  • 211
    • Scheduling

      5.0
    • Quality

      4.9
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 2 - 9 employees
    • Winnipeg, Canada

    AnswerFone is a voice service company based in Winnipeg, Canada with fewer than 10 members. Founded in 2020, they are experts in voice services and back-office services for small businesses in the fields of advertising, IT, and more.

    Clients

    • C2 Custom Furnishings INC
    • Calvert Fitness

    Industries

    Notable Project

    AnswerFone provides virtual receptionist services for a tax return firm. Their work includes sending a detailed email of each call they take, as well as filtering out marketing calls.

    “Their service gives me a receptionist without having to pay a full-time employee’s salary.”

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  • 212
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      4.6
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $10,000+
    • 10 - 49 employees
    • Wrocław, Poland

    KODA Bots is an automated communication management software company. Founded in 2017, KODA Bots is based in Wroclaw, Poland and has a total of 10 employees. This company's services are centered around chatbots, artificial intelligence, machine learning, and voice services aimed at businesses of all sizes.

    Clients

    • Santander Consumer Bank
    • Jeronimo Martins Poland
    • TVN Discovery Poland
    • TravelPlanet.pl

    Industries

    Notable Project

    KODA Bots developed a chatbot application for a ski resort on behalf of a marketing and advertising firm. The team used a list of frequently asked questions and integrated the weather service.

    "They really improved some of our ideas and changed our way of looking at several communication issues."

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  • 213
    • Scheduling

      5.0
    • Quality

      4.7
    • Cost

      4.7
    • NPS

      4.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Rawalpindi, Pakistan
    GravityBPO, a call center, is based in Rawalpindi, Pakistan and Philadelphia, Pennsylvania. The midsize company was launched in 2018. Their team specializes in call center services, back office outsourcing, affiliate marketing, and transcription.

    Industries

    Notable Project

    After conducting an analysis of an IT firm’s business, GravityBPO provided them with telemarketing services to improve the client’s lead generation. Those leads were followed up on by the client’s sales team.

    “They provide great information on how to strengthen customers’ businesses.”

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  • 214
    • $5,000+
    • 2 - 9 employees
    • Sofia, Bulgaria

    Orpheus Solutions is an outsourcing company headquartered in Sofia, Bulgaria. Founded in 2018, they have a team of 5 employees. Their main focus lines are corporate training, business consulting, and voice services.

    Industries

    Notable Project

    Orpheus Solutions consulted on digital marketing techniques with the aim of expanding a food app's reach among college students. Their services spanned consulting on SEO, social media, and digital ads.

    "Orpheus Solutions is a company that we can rely upon for new perspectives on our business."

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  • 215
    • $1,000+
    • 50 - 249 employees
    • Houston, TX

    Phone answering service Infinity Center BPO is based in Houston, Texas and Ciudad de Guatemala, Guatemala. The firm provides call center services and customer service outsourcing and is midsize.The firm was established in 2014.

    Notable Project

    An energy solutions company hired Infinity Center BPO to provide call center services. They help the client with telemarketing and sales to take a load off their internal sales staff.

    ''I’m impressed with how they address our customers and the volume they’re managing.''

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  • 216
    • $1,000+
    • 250 - 999 employees
    • Canton, OH
    Incept is a phone answering service. They are headquartered in Canton, Ohio and have a midsize team. Their services include voice services, digital strategy, and social media marketing. The company was founded in 1993.

    Industries

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  • 217
    • $10,000+
    • 10 - 49 employees
    • San Salvador, El Salvador

    Callsite Solutions is a phone answering service. The small San Salvador, El Salvador-based company was launched in 2022. Their services include call center services, customer service outsourcing, back office outsourcing, and sales outsourcing.

    Industries

    Notable Project

    A hospital had trouble keeping up with call requests for COVID-19 testing. Callsite Solutions provided outbound call services for sales and lead generation, connecting Avaya PBX directly to their service.

    “They gave us ideas and worked directly with the IT department to come up with solutions.”

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  • 218
    • Undisclosed
    • 2 - 9 employees
    • Winnipeg, Canada
    Business consulting company Jeremy Chen Sales was established in 2018. The agency specializes in business consulting, call center services, back office outsourcing, and sales outsourcing and has a small team.

    Notable Project

    Jeremy Chen Sales provides training services for a virtual reception services company. After a thorough assessment, they have customized a training program to meet the needs of the internal team.

    "They are always on time and responsive."

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  • 219
    • $1,000+
    • 50 - 249 employees
    • dhaka, Bangladesh
    KTech Solutions is a customer service outsourcing company founded in 2022. They are headquartered in dhaka, Bangladesh and have a midsize team. Their services include customer service outsourcing, call center services, sales outsourcing, web design, and more.

    Notable Project

    kTech Solutions provides ongoing B2B call center services for a BPO company. They're responsible for assigning teams to work on the client's projects. 

    "kTech Solutions is a great company to work with."

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  • 220
    • $1,000+
    • 50 - 249 employees
    • Nottingham , United Kingdom

    Phone answering service Answer4u is located in Nottingham , United Kingdom. The agency provides voice services and non-voice bpo/back office services and is midsize.The agency was founded in 2004.

    Industries

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  • 221
    • $5,000+
    • 10 - 49 employees
    • Miami, FL

    Located in Miami, Florida and Managua, Nicaragua, ALPHA BPO LLC is a customer service outsourcing company. The small team specializes in customer service outsourcing, call center services, IT managed services, web development, and more. The firm was founded in 2019.

    Industries

    Notable Project

    A telecommunications firm engaged with ALPHA BPO LLC for their outsourced customer and tech support services. The team handles the company's daily operations to troubleshoot user issues requests.

    "I share my ideas with the team and they come up with great solutions to implement into a project."

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  • 222
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 250 - 999 employees
    • Noida, India

    Noida Exim Private Limited is a call center outsourcing services provider based in Noida, India. The company, founded in 2009, has more than 250 employees and provides voice services and non-voice BPO/back office services to companies in various industries.

    Clients

    • AISIN
    • Bangon Udan Enterprise Pvt. Ltd.
    • Blueair
    • Forever New

    Industries

    Notable Project

    Noida Exim provided call center services for a business solutions provider. They were responsible for quickly responding to customer inquiries. They also provided some tech support.

    "The workflow was perfect."

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  • 223
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Santa Clarita, CA

    NETbilling is a non-voice bpo/back office services company. Their small team is located in Santa Clarita, California. Their services include non-voice bpo/back office services. The firm was launched in 1998.

    Notable Project

    A restaurant and lounge needed to pivot their business model to focus on online orders to cope with the restrictions imposed by the COVID-19 lockdowns. They hired NETbilling to help with the transition.

    "I’m honestly very pleased with everything."

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  • 224
    • Scheduling

      5.0
    • Quality

      4.0
    • Cost

      4.5
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • New Delhi, India

    TravelsBpo, a call center company and non-voice bpo/back office services company, is located in New Delhi, India. They focus on voice services and non-voice bpo/back office services and were launched in 2011.

    Industries

    Notable Project

    A branding company hired TravelsBpo to provide BPO services. This involves inbound and outbound calls to get clients, provide travel and site management, along with travel bookings, among other efforts.

    "Everything is good with them."

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  • 225
    • $1,000+
    • 50 - 249 employees
    • Noida, India

    Plaxonic Technologies is a BI firm based in Noida, India. Founded in 2013, their team of 60 serves clients in the auto repair sector. Services include e-commerce and mobile app development.

    Industries

    Notable Project

    Plaxonic Technologies provided web development services for an auto paint repair company. Their work included a four-page site along with content creation.

    “My new site was only up one week before I started getting leads.”

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  • 226
    • Undisclosed
    • 250 - 999 employees
    • Portland, OR

    SignMore is a answering service company. They are in Portland, Oregon and have a midsize team. Their services include call center services and sales outsourcing.

    Industries

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  • 227
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 2 - 9 employees
    • Las Vegas, NV

    Reps Direct is a back-office service provider headquartered in Las Vegas, Nevada. Founded in 2015, their team of 7–8 employees assists small to mid-sized clients with their daily administrative and customer support operations. Over 70% of the clients they serve are e-commerce businesses, and they specialize in answering services, order processing, and inbound appointment scheduling.

    Industries

    Notable Project

    Reps Direct provided customer support for an online dating website. Their agents helped third-party customers with subscription lookup, cancellations, and refunds. They also addressed user inquiries.

    "I have way less headaches now."

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  • 228
    • $25,000+
    • 10,000+ employees
    • Los Angeles, CA

    Located in Los Angeles, California; Makati, Philippines; Ciudad de Guatemala, Guatemala and Kingston, Jamaica, VXI Global Solutions Inc. Is a phone answering service. The company specializes in voice services, non-voice bpo/back office services, custom software development, Artificial Intelligence, and more and is large.The company was established in 1998.

    Industries

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  • 229
    • $1,000+
    • 2 - 9 employees
    • Colombo, Sri Lanka

    Axcim Business Solutions is a non-voice bpo/back office services company. Their small team is based in Colombo, Sri Lanka. Their team provides non-voice bpo/back office services, finance & accounting outsourcing (FAO), HR services, and voice services.

    Industries

    Notable Project

    Axcim Business Solutions acts as an outsourced accounting team for a software development company. The vendor is in charge of managing all accounting, bookkeeping, and other finance-related tasks.

    "They have a proper project management flow in place."

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  • 230
    • Scheduling

      5.0
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      5.0
    Read Full Reviews on Clutch Visit Site
    • $5,000+
    • 50 - 249 employees
    • Medellín, Colombia

    Based in Medellín, Colombia, Origen BPO is a small phone answering service. Their services include voice services and non-voice bpo/back office services.

    Industries

    Notable Project

    Origen BPO provides ongoing customer support services for an IT consultant firm. 

    "Our client’s perception of services has been improving ever since."

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  • 231
    • $250,000+
    • 10,000+ employees
    • Singapore, Singapore

    Answering service Everise is located in Singapore, Singapore; Austin, Texas; Taguig, Philippines and Zepto, Guatemala. The large agency was established in 2016. Their services include voice services, non-voice bpo/back office services, Artificial Intelligence, IT managed services, and more.

    Industries

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  • 232
    • Undisclosed
    • 1,000 - 9,999 employees
    • Winchester, VA

    Centro Global Solutions is a large non-voice bpo/back office services and call center service. The Winchester, Virginia-based company was established in 2009. Their team provides non-voice bpo/back office services and voice services.

    Industries

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  • 233
    • $1,000+
    • 10 - 49 employees
    • Kolkata, India

    WERVAS is a virtual assistant service provider founded in 2016. The company is made up of less than 10 employees and is headquartered in Kolkata, India. They specialize in non-voice BPO, SEO, and voice services. 

    Industries

    Notable Project

    WERVAS Virtual Assistant Services provides virtual services for a Salesforce consulting startup. They offer support for HR, staffing, team coordination, and personal assistance for full-time employees.

     

    “WERVAS Virtual Assistant Services has very high ethics and great communication.”

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  • 234
    • Scheduling

      4.5
    • Quality

      5.0
    • Cost

      5.0
    • NPS

      4.5
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 50 - 249 employees
    • Tempe, AZ

    Calibrus is a customer management contact center headquartered in Tempe, Ariz. Founded in 2013, they have about 40 employees that have clients in the business services, consumers products, financial service, healthcare, and retail industries. Their solutions include third-party verification, outbound lead generation, and hosted call recording.

    Industries

    Notable Project

    Calibrus provides customer verification services for a mid-market business in Florida to increase their contact with their customers. Their' level of service impressed the client and saves their business around $2,000 monthly on labor and administrative costs.

    "I think their service is of good quality. The calls are well received and there are no complications." — Customer Service, Mid-size Firm

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  • 235
    • Scheduling

      3.8
    • Quality

      3.6
    • Cost

      3.9
    • NPS

      3.8
    Read Full Reviews on Clutch Visit Site
    • $1,000+
    • 10 - 49 employees
    • Davao City, Philippines

    Konnektors is a marketing company based in Davao City, Philippines. Their team of more than 10 has provided email marketing, voice services, and back-office services since their founding in 2018. They work with clients in the fields of advertising, financial, and business services.

    Clients

    • SGcodeworks
    • Ebooth
    • Fastway Logistics
    • People Plus Software

    Industries

    Notable Project

    Konnektors provided call center services with the aim of generating leads. They called contacts with particular job titles based on target markets and industries, along with email and phone scripts.

    "They provide more resources than just sitting behind technology; their personal outreach made the difference."

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  • 236
    • $1,000+
    • 10 - 49 employees
    • Nashville, TN

    Capital Accounts LLC is a collection service based in Nashville, Tenn., run by a team of less than 50 people. Since their founding, they have offered their services in collection of overdue balances, primarily in the fields of healthcare and business services.

    Industries

    Notable Project

    Capital Accounts LLC worked with a medium-sized company to collect their overdue balances. Capital Accounts LLC made an average of 80 calls a day and managed to save the company 40% of their earnings through their collection services.

    "I think the quality of Capital Accounts is outstanding. They also appear to be environmentally friendly." - Administration Director, Medium-sized Company

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  • 237
    • Undisclosed
    • 10 - 49 employees
    • Montrose, CO

    Located in Montrose, Colorado, Best Connections Answering Services is a small call center company. The team specializes in voice services.

    Notable Project

    Best Connections Answering Services takes after-hours calls for a robotics school. They began by doing in-depth research to help them answer any FAQs. For urgent messages, they reach out to the client promptly.

    "They’re really looking out for us, and I appreciate that."

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  • 238
    • Scheduling

      4.8
    • Quality

      4.7
    • Cost

      4.5
    • NPS

      4.7
    Read Full Reviews on Clutch Visit Site
    • Undisclosed
    • 50 - 249 employees
    • Marina del Rey, CA

    Xync Inc. Is a sales outsourcing company. The Marina del Rey, California-based company was founded in 2017. The midsize team offers sales outsourcing, call center services, back office outsourcing, and customer service outsourcing.

    Industries

    Notable Project

    Xync Inc. provides SMM services to help an IT consulting firm shape their social media posts. The vendor also offers lead generation support, contacting the provided target firms via LinkedIn, email, and phone.

    "The team has done an excellent job in helping us refine our messaging."

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  • 239
    • Undisclosed
    • 10 - 49 employees
    • London, United Kingdom
    Tovie AI, a artificial intelligence development company, was founded in 2018. The firm offers Artificial Intelligence and has a small team.

    Clients

    • BNP Paribas Cardif
    • Philip Morris
    • Jardim Exótico
    • Dodo Pizza

    Industries

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  • 240
    • Undisclosed
    • 1,000 - 9,999 employees
    • Beijing, China
    Founded in 1999, Grow Force Technology Co., Ltd. Is a custom software development company. Their large team is based in Beijing, China and specializes in custom software development, web development, mobile app development, and call center services.

    Industries

    Notable Project

    Grow Force Technology Co., Ltd. developed a website for an oil pipe coupling manufacturer. In addition, they managed domain name registration, Google optimization, and email creation to improve brand image.

    "They were very positive, proactive, and professional."

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