PCN - Professional Communications Network
visit site- Undisclosed
- 10 - 49 employees
- Riverside, CA
PCN - Professional Communications Network is an answering service company from Riverside, Calif. It was founded in 1989 and now has a team of 12 that provides voice services to its clients.
Client Insights
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Clients
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Highlights from Recent Projects
PCN - Professional Communications Network provided a 24-hour answering service for Optimum Property Management, a company that manages nearly 100 homeowners' associations in Southern California. The integration was seamless as PCN handled the training and Optimum provided them with a list of vendors and special notes. The service saved Optimum significant time as PCN took over the responsibility of handling after-hours emergency calls, which could range from a few to thousands depending on the day. The feedback was positive, and Optimum highlighted that without PCN, they would have to have their regular staff working at night to take these calls.
PCN also provided answering services for an online marketing company, owned by a single individual. The integration was described as extremely easy, with the entire setup completed in just 10 minutes. The owner was able to change the script as promotions changed, and PCN screened out unwanted calls and took messages during meetings. This service saved the owner a lot of time and made the company appear larger and more professional. The owner also appreciated the prompt text updates whenever someone called, allowing him to decide whether to return the call. The feedback was overwhelmingly positive, with the owner expressing satisfaction with the services provided by PCN.