PCN - Professional Communications Network

PCN provided a 24-hour answering service for Optimum Property Management, a company that manages close to 100 homeowners' associations. The service, which operates even outside of normal business hours, allows homeowners to reach Optimum Property Management in emergency situations. The integration process was effortless as PCN handled the training without needing scripts from the company. They were equipped with a list of vendors and special notes if necessary. The significant change noted was that regular staff members no longer had to work at night to take calls, saving the company considerable time. PCN ensured the efficient delivery of information to the appropriate vendor, with the company following through on each call the next day.

PCN offered answering services for an online marketing company. The integration process was smooth and quick, with the setup completed in just 10 minutes. The company owner was able to change the script as promotions changed. With PCN, the owner was able to save time as unwanted calls were screened out. Additionally, the service made the company seem larger due to the professional handling of calls. Spam calls were effectively managed, with the owner receiving a text of what the caller said, allowing them to decide whether to engage further. The owner met the PCN owner at a networking event, leading to the engagement. The team at PCN rotates, with one individual consistently available when needed.