ARC Business Process Outsourcing
visit site- Undisclosed
- 50 - 249 employees
- Stellenbosch, South Africa
Client Insights
Industry Expertise
30%
15%
15%
10%
10%
10%
10%
Client Size Distribution
Small Business (<$10M) 60%
Midmarket ($10M - $1B) 40%
Common Project Size
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Clients
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Highlights from Recent Projects
ARC Business Process Outsourcing was hired by a hybrid tech/ecommerce company to outsource their Customer Service team. The company's Head of Customer Service sought a team of multilingual agents who could represent their company on EMEA markets. ARC was chosen because the company's values aligned with their own. A team of 6-10 employees from ARC was assigned to this project. They were tasked with managing customer interactions through various channels including Webform, emails, live chat, social media, and reviews. Additionally, they were responsible for resolving level 1 and level 2 queries, troubleshooting issues, and providing in-depth knowledge about the company's products and services to end-customers. They also focused on upselling and cross-selling in a team collaboration setting. The decision to hire ARC was based on an online search.