ARC Business Process Outsourcing

visit site
ARC Business Process Outsourcing is a sales outsourcing company. The midsize Cape Town, South Africa-based company was founded in 2020. Their team specializes in sales outsourcing, customer service outsourcing, call center services, and back office outsourcing.

Client Insights

Industry Expertise

eCommerce

30%

Consumer products & services

15%

Hospitality & leisure

15%

Financial services

10%

Gambling

10%

Information technology

10%

Utilities

10%

Client Size Distribution

Small Business (<$10M) 60%

Midmarket ($10M - $1B) 40%

Common Project Size

This provider does not have any client reviews.

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

5.0
1 Review

ARC Business Process Outsourcing was hired by a hybrid tech/ecommerce company to outsource their Customer Service team. The company's Head of Customer Service sought a team of multilingual agents who could represent their company on EMEA markets. ARC was chosen because the company's values aligned with their own. A team of 6-10 employees from ARC was assigned to this project. They were tasked with managing customer interactions through various channels including Webform, emails, live chat, social media, and reviews. Additionally, they were responsible for resolving level 1 and level 2 queries, troubleshooting issues, and providing in-depth knowledge about the company's products and services to end-customers. They also focused on upselling and cross-selling in a team collaboration setting. The decision to hire ARC was based on an online search.

Timeliness

5.0

Service Excellence

5.0

Value

5.0

Would Recommend

5.0