ARC Business Process Outsourcing
visit site- Undisclosed
- 50 - 249 employees
- Stellenbosch, South Africa
Client Insights
Industry Expertise
30%
15%
15%
10%
10%
10%
10%
Client Size Distribution
Small Business (<$10M) 60%
Midmarket ($10M - $1B) 40%
Common Project Size
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Clients
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Highlights from Recent Projects
ARC Business Process Outsourcing was hired by a hybrid tech/ecommerce company to outsource their customer service team. The goal was to have multilingual agents who could interact with customers on various platforms such as webform, emails, live chat, social media, and reviews. ARC Business Process Outsourcing was chosen for this project after an online search because their company values aligned with those of the ecommerce company. They assigned 6-10 employees to this project. Their tasks included front-line representation of the company on EMEA markets, issue resolution, and product knowledge. They were expected to explain in depth the products and services to end-customers and upsell/cross-sell. The team worked collaboratively across multiple channels.