What are customer support services?

Customer support services provide swift and relevant help over the phone, email, or social media. It’s important because it helps businesses scale, boost retention, and improve customer relationships.

How much does it cost to work with a customer support company?

The cost of hiring a customer support company depends on a variety of factors, such as the type of support and the number of agents for the project. When partnering with a customer support company, the average cost per agent is around $2,500 to $3,500 per month.

How can outsourced customer support services help my business?

An outsourced customer support services company provides services that help clients care for their customers and boost customer satisfaction. These services include resolving confirms, handling inquiries and concerns, and processing returns and exchanges. Working with an outsourced customer support services company gives you access to professionals who understand the latest strategies and techniques to handle all customer interactions effectively. Ultimately, these companies are dedicated to helping brands succeed by assisting customers before, during, and after their purchases.

What kind of ROI (return on investment) should I expect when hiring an outsourced customer support services company?

Businesses should anticipate seeing a tangible return on their investment when partnering with an outsourced customer support services provider if the right measures and resources are implemented. This could include improved customer satisfaction, higher retention rates, and better customer lifetime value. Companies can also expect improved performance levels compared to competitors thanks to data-driven insights gathered through extensive research and analysis conducted by experienced professionals.

Top 100 Outsourced Customer Support Services

The Best of November 2024

Customer support refers to the service or assistance provided by businesses to their customers — before, during, and after the purchase. Its goal is to ensure customer satisfaction, immediately resolving any concerns and issues that might affect their experience with the company.

Jump to Most Reviewed Companies

List of the Best Customer Support Companies

331

Xync Inc.
(5 Reviews) 4.7
- Timeliness
  4.8
- Service Excellence
  4.7
- Value
  4.5
- Would Recommend
  4.7
- Undisclosed
- 50 - 249 employees
- Marina del Rey, CA
Xync Inc. Is a sales outsourcing company. The Marina del Rey, California-based company was founded in 2017. The midsize team offers sales outsourcing, call center services, back office outsourcing, and customer service outsourcing.

Read More
Industries
View Profile Visit Site
Get connected with a company for free

Tell us about your project, and we'll match you with vetted companies that meet your requirements.

Get Started
332

Hi-Deas Expedient Solutions Limited
(1 Reviews) 4.5
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $25,000+
- 10 - 49 employees
- Lagos, Nigeria
Hi-Deas Expedient Solutions Limited is a non-voice bpo/back office services company. Their small team is in Ikeja, Nigeria. The agency provides non-voice bpo/back office services and voice services. The agency was established in 2013.

Read More
Industries
View Profile Visit Site
333

Maxtech Data House Private Limited
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 250 - 999 employees
Max BPO is a call center agency headquartered in Nanaimo, Canada, with offices in Noida, India, and Takoma Park, Md. Since 1997, their team of 52 has provided clients with voice services, non-voice BPO/back-office services, and finance & accounting outsourcing expertise. Their call center services focus on B2C telemarketing, answering services, and virtual receptionist services, among others.

Read More
Clients
- Digiperform
View Profile Visit Site
334

Infinit-O
(4 Reviews) 4.1
- Timeliness
  4.1
- Service Excellence
  4.1
- Value
  3.6
- Would Recommend
  4.3
- $1,000+
- 1,000 - 9,999 employees
Infinit-O is an outsourcing firm headquartered in Makati City, Philippines, with other offices in the United States, Australia, and the United Kingdom. Founded in 2005, their team of around 375 specializes in voice and non-voice BPO services, and transcriptions for clients in the medical industry.

Read More
Industries
View Profile Visit Site
335

Origen BPO
(1 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $5,000+
- 50 - 249 employees
- Medellín, Colombia
Based in Medellín, Colombia, Origen BPO is a small phone answering service. Their services include voice services and non-voice bpo/back office services.

Read More
Industries
View Profile Visit Site
336

Dialnest PTE LTD
(1 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 50 - 249 employees
- Singapore, Singapore
Dialnest PTE LTD is a call center company. Founded in 2023, the team specializes in Call Center Services, Back Office Outsourcing, Customer Service Outsourcing, and Sales Outsourcing. Their midsize firm is headquartered in Singapore, Singapore and Iloilo City, Philippines.
Read More
Industries
View Profile Visit Site
337

Crystalised Outsprint
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  4.0
- Undisclosed
- 50 - 249 employees
- Lusaka, Zambia
Launched in 2012, Crystalised Outsprint is a mobile application development company. They are based in Lusaka, Zambia and Dallas, Texas and have a midsize team. Their services include mobile app development, blockchain, call center services, customer service outsourcing, and more.
Read More

View Profile Visit Site
338

Strong Vision Data Processing
(6 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Pune, India
Strong Vision Data Processing is a professional data management firm based in Pune, India, and founded in 2016. Their team of 4 employees specializes in non-voice BPO, bookkeeping, and finance and account outsourcing.

Read More
Clients
- 82 CLASSIC
Industries
View Profile Visit Site
339

Konnektors
(6 Reviews) 3.9
- Timeliness
  4.1
- Service Excellence
  3.9
- Value
  4.2
- Would Recommend
  4.0
- $1,000+
- 10 - 49 employees
- Davao City, Philippines
Konnektors is a marketing company based in Davao City, Philippines. Their team of more than 10 has provided email marketing, voice services, and back-office services since their founding in 2018. They work with clients in the fields of advertising, financial, and business services.

Read More
Clients
- SGcodeworks
Industries
View Profile Visit Site
340

Diya
(6 Reviews) 4.6
- Timeliness
  4.6
- Service Excellence
  4.6
- Value
  5.0
- Would Recommend
  4.8
- $1,000+
- 10 - 49 employees
- Zhytomyr, Ukraine
Diya.pro is an IT agency founded in 2015 with over 10 members. Based in Zhytomyr, Ukraine, they are experts in IT managed services, IT strategy consulting, and cloud consulting for small and mid-market firms in the fields of nonprofit, business services, and IT.

Read More
Clients
- Tech Cloud
Industries
View Profile Visit Site
341

VoPro
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Jalandhar, India
Recruiting company VoPro was launched in 2013. Their midsize team is in Jalandhar, India and Bengaluru, India and provides recruiting.
Read More
Industries
View Profile Visit Site
342

Infinity Center BPO
(1 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 50 - 249 employees
- Ciudad de Guatemala, Guatemala
Phone answering service Infinity Center BPO is based in Houston, Texas and Ciudad de Guatemala, Guatemala. The firm provides call center services and customer service outsourcing and is midsize.The firm was established in 2014.

Read More

View Profile Visit Site
343

V Catch

(0 Reviews)

Not yet reviewed.
- $50,000+
- 50 - 249 employees
- Bengaluru, India
V Catch is an answering service company and Customer Service Outsourcing company. Launched in 2023, their team specializes in Call Center Services and Customer Service Outsourcing.
Read More

View Profile Visit Site
344

GIC BPO LLC
(2 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 50 - 249 employees
- Miami, FL
Call center service GIC BPO LLC is located in Miami, Florida. The midsize agency was founded in 2019. Their services include call center services, back office outsourcing, customer service outsourcing, sales outsourcing, and more.
Read More
Industries
View Profile Visit Site
345

noodesk
(2 Reviews) 4.8
- Timeliness
  4.3
- Service Excellence
  4.8
- Value
  5.0
- Would Recommend
  4.5
- $1,000+
- 10 - 49 employees
Noodesk, a non-voice bpo/back office services company, was founded in 2020. The small Montréal, Canada-based team focuses on non-voice bpo/back office services, marketing strategy, accounting, contract manufacturing, and more.

Read More

View Profile Visit Site
346

TechDrive Support Inc
(6 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- Undisclosed
- 2 - 9 employees
- Wayne, NJ
TechDrive Support Inc is a small IT managed services company. They focus on IT managed services, Artificial Intelligence, application management & support, and customer service outsourcing and were founded in 2022. The company is based in Wayne, New Jersey and Wayne, New Jersey.
Read More

View Profile Visit Site
347

Answer California
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- El Cajon, CA
Answer California is a voice support outsourcing firm based in El Cajon, Calif., just outside of San Diego. Founded in 1998, Answer California has just under 13 employees. They exclusively provide voice service outsourcing. Their specific call center services include automatic answering, order processing, and customer service.

Read More
Industries
View Profile Visit Site
348

Syntax Global
(1 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 10 - 49 employees
- Chennai, India
Syntax Global is a social media marketing firm founded in 2011. They are headquartered in Chennai, India and have a small team. Their services include Social Media Marketing, Pay Per Click, Back Office Outsourcing, Sales Outsourcing, and more.
Read More
Industries
View Profile Visit Site
349

Ekaru
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Westford, MA
Ekaru is an IT firm founded in Westford, Mass. in 2001 with no more than 50 employees. They specialize in IT managed services, cybersecurity, and IT strategy consulting services for small and medium-sized companies across various industries.

Read More
Clients
- Max Bauer, CPA, MST
Industries
View Profile Visit Site
350

DevsPro
(1 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 50 - 249 employees
In Lahore, Pakistan, DevsPro is a marketing strategy company. The firm focuses on marketing strategy, web design, IT managed services, custom software development, and more and is midsize.The firm was launched in 2014.
Read More
Industries
View Profile Visit Site
351

Acelerar Technologies
(5 Reviews) 4.1
- Timeliness
  4.3
- Service Excellence
  4.1
- Value
  4.1
- Would Recommend
  4.1
- Undisclosed
- 50 - 249 employees
- Noida, India
Acelerar Technologies is a KPO firm based in Noida, India. Founded in 2010, Acelerar's team of 270+ employees provides non-voice BPO/back office services and voice/call center services to clients around the world.

Read More
Clients
- RCI
Industries
View Profile Visit Site
352

Cyfuture
(4 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  4.9
- $1,000+
- 1,000 - 9,999 employees
- Noida, India
Cyfuture BPO is a business process outsourcing unit based in Houston, with offices in Tiverton, UK and India. Founded in 2004, Cyfuture BPO's team of 16 provides non-voice BPO/back office services, voice services, and HR consulting/outsourcing.

Read More
Clients
- Bharat Petroleum
Industries
View Profile Visit Site
353

VirtusaPolaris
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 1,000 - 9,999 employees
- Chennai, India
VirtusaPolaris is an international business consulting firm that offers a multitude of IT services ranging from web development and design to software development to IT consulting to business process outsourcing. With offices in Chennai, India, Westborough, MA, and New York, NY, VirtusaPolaris has been around since 1993 and is composed of an ever-growing team of nearly 3,000 employees.

Read More
Clients
- Pegasystems
Industries
View Profile Visit Site
354

We Are Working
(3 Reviews) 5.0
- Timeliness
  4.7
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
We Are Working is a Tallahassee, Florida-based back office outsourcing company. The small company was founded in 2019. Their services include back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more.
Read More

View Profile Visit Site
355

EXL Service
(4 Reviews) 3.8
- Timeliness
  3.9
- Service Excellence
  3.8
- Value
  3.3
- Would Recommend
  4.0
- $1,000+
- 10,000+ employees
- New York, NY
EXL is an operations management and analytics company based in New York, with offices in New Delhi, Noida, and Bengaluru, India, and the Philippines. Founded in 1999, EXL's team of 15,148 employees provides non-voice BPO/back office services and voice services.

Read More
Industries
View Profile Visit Site
356

B Squared Media LLC
(1 Reviews) 4.5
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $5,000+
- Freelancer employees
- Undisclosed
B Squared Media LLC is a small social media marketing firm and PPC agency established in 2012. Their services include social media marketing and pay per click. The company is in.
Read More
Industries
View Profile Visit Site
357

Provirtualassistants
(2 Reviews) 5.0
- Timeliness
  4.8
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  4.8
- $5,000+
- 10 - 49 employees
- Mumbai, India
Launched in 2011, Provirtualassistants is a non-voice bpo/back office services company. The company specializes in non-voice bpo/back office services, other digital marketing, social media marketing, web design, and more and has a small team. The company is located in Mumbai, India.

Read More
Industries
View Profile Visit Site
358

STAFFVIRTUAL
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- Miami, FL
Founded in 2009, STAFFVIRTUAL is a midsize non-voice bpo/back office services company based in Los Angeles, California. Their services include non-voice bpo/back office services, voice services, HR services, and accounting.
Read More
Industries
View Profile Visit Site
359

EGA Connect
(2 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  4.8
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Sarajevo, Bosnia and Herzegovina
EGA Connect is a contact center services provider in Sarajevo, Bosnia and Herzegovina. Founded in 2016, they have about 10 employees that serve small businesses in the IT, retail, and telecommunications sectors. Services include email marketing, voice services, and back office services.

Read More
Clients
- Pets and People Portraits
Industries
View Profile Visit Site
360

Exela (formerly SourceHOV)
(1 Reviews) 4.5
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 10,000+ employees
- Irving, TX
SourceHOV is a global transaction processing and enterprise information management company based in Irving, TX, with offices in Detroit, Los Angeles, and San Francisco. Founded in 2011, SourceHOV and its nearly 1,250 employees provide non-voice BPO/back office services and voice services.

Read More
Clients
- Albany Medical Center
Industries
View Profile Visit Site