What are customer support services?

Customer support services provide swift and relevant help over the phone, email, or social media. It’s important because it helps businesses scale, boost retention, and improve customer relationships.

How much does it cost to work with a customer support company?

The cost of hiring a customer support company depends on a variety of factors, such as the type of support and the number of agents for the project. When partnering with a customer support company, the average cost per agent is around $2,500 to $3,500 per month.

How can outsourced customer support services help my business?

An outsourced customer support services company provides services that help clients care for their customers and boost customer satisfaction. These services include resolving confirms, handling inquiries and concerns, and processing returns and exchanges. Working with an outsourced customer support services company gives you access to professionals who understand the latest strategies and techniques to handle all customer interactions effectively. Ultimately, these companies are dedicated to helping brands succeed by assisting customers before, during, and after their purchases.

What kind of ROI (return on investment) should I expect when hiring an outsourced customer support services company?

Businesses should anticipate seeing a tangible return on their investment when partnering with an outsourced customer support services provider if the right measures and resources are implemented. This could include improved customer satisfaction, higher retention rates, and better customer lifetime value. Companies can also expect improved performance levels compared to competitors thanks to data-driven insights gathered through extensive research and analysis conducted by experienced professionals.

Top 100 Outsourced Customer Support Services

The Best of May 2024

Customer support refers to the service or assistance provided by businesses to their customers — before, during, and after the purchase. Its goal is to ensure customer satisfaction, immediately resolving any concerns and issues that might affect their experience with the company.

Jump to Most Reviewed Companies

List of the Best Customer Support Companies

331

Konnektors
(4 Reviews) 3.6
- Timeliness
  3.8
- Service Excellence
  3.6
- Value
  3.9
- Would Recommend
  3.8
- $1,000+
- 10 - 49 employees
- Davao City, Philippines
Konnektors is a marketing company based in Davao City, Philippines. Their team of more than 10 has provided email marketing, voice services, and back-office services since their founding in 2018. They work with clients in the fields of advertising, financial, and business services.

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Clients
- SGcodeworks
Industries
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332

AnswerFone
(8 Reviews) 4.9
- Timeliness
  5.0
- Service Excellence
  4.9
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
- Winnipeg, Canada
AnswerFone is a voice service company based in Winnipeg, Canada with fewer than 10 members. Founded in 2020, they are experts in voice services and back-office services for small businesses in the fields of advertising, IT, and more.

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Clients
- C2 Custom Furnishings INC
Industries
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333

TravelsBpo
(1 Reviews) 4.0
- Timeliness
  5.0
- Service Excellence
  4.0
- Value
  4.5
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- New Delhi, India
TravelsBpo, a call center company and non-voice bpo/back office services company, is located in New Delhi, India. They focus on voice services and non-voice bpo/back office services and were launched in 2011.

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Industries
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334

Puzzle
(7 Reviews) 4.9
- Timeliness
  4.8
- Service Excellence
  4.9
- Value
  4.9
- Would Recommend
  5.0
- $100,000+
- 50 - 249 employees
- Atlanta, GA
Puzzle Recruitment is a HR company located in Atlanta, Georgia and San Pedro Sula, Honduras. The small team offers HR services, IT strategy consulting, custom software development, ux/ui design, and more. The company was established in 2021.

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335

Perfect Data Entry
(4 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  4.8
- Value
  4.4
- Would Recommend
  4.6
- $1,000+
- 250 - 999 employees
- Bradenton, FL
Perfect Data Entry is a business process outsourcing firm based in Bradenton, Fla. Established in 2015, they have 38 employees, and provide a variety of database management and back-office solutions. Their services consist of mostly non-voice BPO/back office services.

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Industries
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336

VA Talks
(2 Reviews) 4.8
- Timeliness
  4.5
- Service Excellence
  4.8
- Value
  4.3
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- Kolkata, India
VA Talks is a virtual assistance company based in Kolkata, India. Founded in 2015, VA Talks has a team of about 30 and provides non-voice BPO/back office services, voice/call center services, and transcription capabilities to a variety of companies across different industries.

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Clients
- Bias Media
Industries
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337

Harris BPO
(3 Reviews) 4.7
- Timeliness
  4.7
- Service Excellence
  4.7
- Value
  4.3
- Would Recommend
  4.7
- $1,000+
- 250 - 999 employees
- Slough , United Kingdom
Harris BPO is an outsourcing agency based in Slough, UK. With close to 1,000 employees, the agency specializes in non-voice BPO and voice services, as well as HR consulting & outsourcing. Harris BPO mainly works with clients in government, consumer products & services, and energy & natural resources industries.

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Clients
- Kellogg
Industries
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338

Global Hola
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.7
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Lewes, DE
Process Zip is a small Manila, Philippines-based business intelligence company. Their services include BI & big data consulting & SI, non-voice bpo/back office services, ERP consulting and SI, finance & accounting outsourcing (FAO), and more.
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Industries
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339

2ndOffice Limited
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $75,000+
- 50 - 249 employees
- Couva, Trinidad and Tobago
2ndOffice Limited is a IT staff augmentation company. They are located in Couva, Trinidad and Tobago and have a midsize team. The agency focuses on IT staff augmentation, call center services, back office outsourcing, finance & accounting outsourcing (FAO), and more.
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340

3C Online

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- London, United Kingdom
3C Online is a London, United Kingdom-based customer service outsourcing company. The small firm was founded in 2015. Their services include customer service outsourcing, sales outsourcing, content marketing, and content writing services.
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Clients
- Oxehealth
Industries
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341

LinkSolution
(12 Reviews) 4.7
- Timeliness
  4.8
- Service Excellence
  4.7
- Value
  4.7
- Would Recommend
  4.4
- $10,000+
- 50 - 249 employees
- Buenos Aires, Argentina
LinkSolution is a digital agency based in Buenos Aires, Argentina, and founded in 2007. With over 50 members, they specialize in voice services, IT managed services, and application management and support solutions for small businesses across various industries.

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Clients
- Ford
Industries
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342

AnswerHero
(10 Reviews) 4.3
- Timeliness
  0.9
- Service Excellence
  4.3
- Value
  0.7
- Would Recommend
  4.3
- Undisclosed
- 50 - 249 employees
- Miami, FL
Office Sense is a business process outsourcing firm based in Miami, Fla. Founded in 2010, their team includes about 23 employees that specialize in bilingual call center support. Office Sense provides voice services for a diverse client base in terms of industry and scale. They offer conventional answering, virtual receptionist, and third-party verification call center solutions.

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Clients
- The Morton Law Group
Industries
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343

vlbpo cx

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Kingston, Jamaica
VLBPO LLC, a phone answering service, was established in 2015. The company focuses on call center services, recruiting, hr outsourcing, and hr consulting and has a midsize team.
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Clients
- eCommerce, Law Firms, Fintech, Saas, Health
Industries
View Profile Visit Site
344

Solverix

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Tirana, Albania
Customer service outsourcing company Solverix was founded in 2020. Their midsize team is headquartered in Tirana, Albania and Shkodër, Albania. Their services include customer service outsourcing, custom software development, IT managed services, web development, and more.
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345

VoiceLogic.com
(3 Reviews) 4.0
- Timeliness
  3.7
- Service Excellence
  4.0
- Value
  3.7
- Would Recommend
  4.0
- $1,000+
- 50 - 249 employees
- Toronto, Canada
Telecommunications agency VoiceLogic is located in Toronto, Canada with another location in Minden, Nev. Since 1996, their team of 39 has been specializing in voice services for clients in the business & finance and consumer products industries.

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Clients
- DirecTV
Industries
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346

Xplore-Tech
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Kolkata, India
Xplore-Tech is a BPO company founded in 2004 in Kolkata, India. Xplore-Tech looks to provide voice/call center services, non-voice BPO/back office services, and transcription capabilities to clients in Canada, the U.S., the Philippines, and India. The firm operates with a team of fewer than 10 employees.

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Industries
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347

genli
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Poznań, Poland
Genli is a call center service provider for B2B businesses in Poznan, Poland. Founded in 2019, their 11 employees provide voice services, advertising, direct marketing, and marketing strategy to business services clients.

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Industries
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348

Covent Informatics
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  4.8
- $10,000+
- 10 - 49 employees
- Hyderabad, India
Covent Informatics is a software agency founded in 2015 with fewer than 50 experts. Based in Hyderabad, India, they offer web design, UX/UI design, and custom software development services for small businesses in the fields of advertising, arts, and business services.

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Clients
- Shanmugha Fibres and Coirs Shanmugha
Industries
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349

H&K Soft Company
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
- Warszawa, Poland
H&K Soft Company is an e-commerce development firm. They provide e-commerce development, custom software development, web development, mobile app development, and more and were established in 2021. Their small team is headquartered in Batumi, Georgia.
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Industries
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350

GrowMore Recruitment
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- T'bilisi, Georgia
GrowMore Recruitment is a small IT staff augmentation company launched in 2021. Their team focuses on IT staff augmentation, HR services, and customer service outsourcing. The agency is located in T'bilisi, Georgia and Auckland, New Zealand.

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351

itel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Caribbean, Saint Lucia
Launched in 2012, itel is a large call center company. Their services include voice services, non-voice bpo/back office services, IT staff augmentation, e-commerce development, and more. The firm is located in Caribbean, Saint Lucia.
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Industries
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352

Retriever
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
- San Francisco, CA
Retriever is a San Francisco-based marketing agency founded in 2018. Their team of more than two offers direct marketing, back-office services, and digital strategy solutions for small and mid-market businesses in the industries of business and IT services.

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Clients
- Interseller.io
Industries
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353

89Bots.com
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Manhattan Beach, CA
89Bots.com is a Messenger marketing automation studio founded in Los Angeles with no more than 10 professionals. They offer conversion optimization, web development, and AI solutions to small and medium-sized companies alike.

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Clients
- edTechBase
Industries
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354

Call Experts
(16 Reviews) 4.4
- Timeliness
  0.9
- Service Excellence
  4.4
- Value
  0.8
- Would Recommend
  4.4
- Undisclosed
- 50 - 249 employees
- Charleston, SC
Call Experts is a contact center outsourcing firm headquartered in Charleston, South Carolina. Founded in 1982, they now have over 200 employees distributed between three call centers on the US east coast. Call Experts provides expert services for voice support, including virtual receptionist services, inbound appointments, and customer support.

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Clients
- Charleston Water System
Industries
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355

Forrest Marketing Group

(0 Reviews)

Not yet reviewed.
- $25,000+
- 50 - 249 employees
- Manly Vale, Australia
Forrest Marketing Group, a midsize answering service, is located in Manly Vale, Australia. Launched in 2006, the team specializes in voice services.
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356

Cogito Corp
(1 Reviews) 4.5
- Timeliness
  4.0
- Service Excellence
  4.5
- Value
  0.0
- Would Recommend
  4.5
- Undisclosed
- 50 - 249 employees
- Boston, MA
Cogito Corp, an artificial intelligence development company, is headquartered in Boston, Massachusetts. The midsize firm was founded in 2007. Their services include Artificial Intelligence, BI & big data consulting & SI, non-voice bpo/back office services, and voice services.
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357

Virtual Assist USA
(4 Reviews) 4.5
- Timeliness
  4.4
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.5
- Undisclosed
- 10 - 49 employees
- Pittsburgh, PA
Virtual Assist USA is a business process outsourcing firm based in Pittsburgh. Founded in 2008, they have about 20 employees and work with clients primarily in the business and consumer services industries. Their solutions consist of non-voice back office solutions, like data entry, and voice support.

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Clients
- HirePool
Industries
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358

NETbilling
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Santa Clarita, CA
NETbilling is a non-voice bpo/back office services company. Their small team is located in Santa Clarita, California. Their services include non-voice bpo/back office services. The firm was launched in 1998.

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359

SupportZebra

(0 Reviews)

Not yet reviewed.
- $5,000+
- 1,000 - 9,999 employees
- Houston, TX
Answering service and non-voice bpo/back office services company SupportZebra is located in Houston, Texas and Cagayan de Oro, Philippines. The midsize team offers voice services and non-voice bpo/back office services. The agency was founded in 2011.

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Industries
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360

Softfile
(3 Reviews) 4.3
- Timeliness
  4.2
- Service Excellence
  4.3
- Value
  4.3
- Would Recommend
  4.5
- $1,000+
- 50 - 249 employees
- Sacramento, CA
Softfile is a BPO services corporation founded in 1988. Based in Sacramento, Calif., their team of about 20 employees specializes in Non-Voice BPO/Back Office Services and voice services. The industries they focus on are financial services, legal, healthcare, and medical.

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Clients
- The County of Sonoma
Industries
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