Business & Services Solutions

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Call center service Business & Services Solutions was established in 2012. Headquartered in Tunis, Tunisia, their midsize team specializes in Call Center Services, Customer Service Outsourcing, Back Office Outsourcing, and Sales Outsourcing.

Client Insights

Industry Expertise

eCommerce

40%

Business services

20%

Consumer products & services

20%

Advertising & marketing

15%

Education

5%

Client Size Distribution

Small Business (<$10M) 80%

Midmarket ($10M - $1B) 20%

Common Project Size

$10K-$49K 15 projects

$50K-$199K 2 projects

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

5.0
17 Reviews

Business & Services Solutions was hired by an outsourcing advisor company in Europe to provide multilingual customer service. The company's CEO discovered Business & Services Solutions through an online search and chose them for their aligned company values. The team of 2-5 employees from Business & Services Solutions delivered on the project's key deliverable of offering multilingual customer services.

Essentiel Outsourcing S.L., a company based in Barcelona, engaged Business & Services Solutions for back-office outsourcing services. The CEO of Essentiel Outsourcing found Business & Services Solutions through a referral and chose them for their proximity, cost-effectiveness, and aligned company values. The team from Business & Services Solutions, consisting of 2-5 employees, provided a range of services including data entry, administrative task handling, order and file management, billing and payment tracking, and customer support services. They adapted their workflows to Essentiel Outsourcing's specific requirements, ensuring consistency, data integrity, and seamless integration with their internal systems. The results showed high customer satisfaction levels and the CEO appreciated Business & Services Solutions' commitment to confidentiality, reliability, and compliance.

Timeliness

5.0

Service Excellence

5.0

Value

5.0

Would Recommend

5.0