Grupo Noa International
visit site- Undisclosed
- 50 - 249 employees
- Pasadena
Grupo Noa is a virtual inbound call center based in Pasadena, CA with a second location in Romania. Founded in 2007, they have about 30 employees that service a variety of industries including business services, telecommunications, e-commerce, and consumer services. They specialize in voice services, non-voice BPO/back office services, and transcription services.
Client Insights
Industry Expertise
20%
20%
15%
15%
10%
10%
10%
Client Size Distribution
Small Business (<$10M) 30%
Midmarket ($10M - $1B) 40%
Enterprise (>$1B) 30%
Common Project Size
$50K-$199K 1 project
Clients
- Ideal Living
Highlights from Recent Projects
Grupo Noa International was hired by an international Wi-Fi provider to handle their inbound customer support. The Wi-Fi provider had previously outsourced this task to a U.S. call center but decided to look for a more cost-efficient provider due to a decrease in call volumes and a limited budget. Grupo Noa International used the Wi-Fi provider's CRM ticket system to assign people to provide remote frontend user support. They handled 30-35 calls every day from 9 a.m. until midnight. The team provided at least one agent per hour, a team leader and a QA manager. The Wi-Fi provider invested €4,000 ($4,936 USD) per month for their account management team. The project began in February 2017 and is ongoing, with the Wi-Fi provider considering expanding Grupo Noa International's role to new projects for other languages due to their transparency and professionalism.