Grupo Noa International
visit site- Undisclosed
- 50 - 249 employees
- Pasadena,
Grupo Noa is a virtual inbound call center based in Pasadena, CA with a second location in Romania. Founded in 2007, they have about 30 employees that service a variety of industries including business services, telecommunications, e-commerce, and consumer services. They specialize in voice services, non-voice BPO/back office services, and transcription services.
Client Insights
Industry Expertise
20%
20%
15%
15%
10%
10%
10%
Client Size Distribution
Small Business (<$10M) 30%
Midmarket ($10M - $1B) 40%
Enterprise (>$1B) 30%
Common Project Size
$50K-$199K 1 project
Clients
- Ideal Living
Highlights from Recent Projects
Grupo Noa International was hired by an international Wi-Fi provider to handle their inbound customer support. The Wi-Fi provider was seeking a more cost-efficient solution to their high call volumes after a decrease in calls made their previous U.S. call center outsourcing no longer financially justifiable. Grupo Noa International provides remote frontend user support through the Wi-Fi provider's CRM ticket system. They take 30-35 calls every day from 9 a.m. to midnight. The team consists of at least one agent per hour, a team leader, and a QA manager, who serves as the main point of contact. The Wi-Fi provider chose to work with Grupo Noa International after researching over 40 companies, and finding that most exceeded their budget. The CEO of Grupo Noa International contacted them with a solution that met their needs. The Wi-Fi provider has invested €4,000 ($4,936 USD) per month for Grupo Noa International's account management team since February 2017 and the engagement is still ongoing. They are considering expanding Grupo Noa International's role to new projects for other languages due to their transparency and professionalism.