Koala Customer Care

Koala Customer Care undertook a project of customer service outsourcing for Elle Yaletown Salon, a multi-service beauty salon. The salon was facing the challenge of managing a high volume of incoming calls, text messages, and emails. To address this, they engaged with Koala Customer Care as a more cost-effective solution to hiring another receptionist. The team from Koala underwent training to understand the salon's business operations and customer interactions. They now manage incoming calls, scheduling, returning phone calls, and filling in cancellations for the salon. The salon works with two staff members from Koala and has invested approximately $560,000 USD in the project since its inception in June 2022. The collaboration between the two entities continues to date. The salon was referred to Koala Customer Care by another company in the industry, highlighting the positive reputation of Koala in the market.