Koala Customer Care

Koala Customer Care undertook a customer service outsourcing project for Elle Yaletown Salon, a multi-service beauty salon. The salon was experiencing a high volume of phone calls, text messages, and emails, which was overwhelming for their receptionists. The salon did not want to hire another receptionist and so enlisted the services of Koala Customer Care. The team at Koala Customer Care was trained on the salon's business operations and customer interaction protocols. They now manage the salon's incoming phone calls and scheduling, return phone calls, and call clients to fill in cancellations. The salon communicates their availability to Koala Customer Care, who then adjusts their operations accordingly. The salon works with two staff members from Koala Customer Care. The engagement, which began in June 2022, is ongoing and the salon has invested approximately $560,000 USD so far.