What are customer support services?

Customer support services provide swift and relevant help over the phone, email, or social media. It’s important because it helps businesses scale, boost retention, and improve customer relationships.

How much does it cost to work with a customer support company?

The cost of hiring a customer support company depends on a variety of factors, such as the type of support and the number of agents for the project. When partnering with a customer support company, the average cost per agent is around $2,500 to $3,500 per month.

How can outsourced customer support services help my business?

An outsourced customer support services company provides services that help clients care for their customers and boost customer satisfaction. These services include resolving confirms, handling inquiries and concerns, and processing returns and exchanges. Working with an outsourced customer support services company gives you access to professionals who understand the latest strategies and techniques to handle all customer interactions effectively. Ultimately, these companies are dedicated to helping brands succeed by assisting customers before, during, and after their purchases.

What kind of ROI (return on investment) should I expect when hiring an outsourced customer support services company?

Businesses should anticipate seeing a tangible return on their investment when partnering with an outsourced customer support services provider if the right measures and resources are implemented. This could include improved customer satisfaction, higher retention rates, and better customer lifetime value. Companies can also expect improved performance levels compared to competitors thanks to data-driven insights gathered through extensive research and analysis conducted by experienced professionals.

Top 100 Outsourced Customer Support Services

The Best of November 2024

Customer support refers to the service or assistance provided by businesses to their customers — before, during, and after the purchase. Its goal is to ensure customer satisfaction, immediately resolving any concerns and issues that might affect their experience with the company.

Jump to Most Reviewed Companies

List of the Best Customer Support Companies

271

InTouch
(1 Reviews) 5.0
- Timeliness
  3.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  0.0
- $1,000+
- 50 - 249 employees
InTouch is a call center solutions agency based in Martinsburg, West Virginia. Founded in 1995, they have over 200 employees for primarily the healthcare and real estate industries. Their services consist entirely of voice support, including inbound and outbound sales, conventional answering and switchboard solutions, and order processing.

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Clients
- Dan Ryan Builders
Industries
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272

Dah Reply
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
Dah Reply is a Kuala Lumpur, Malaysia-based generative ai company. The small team specializes in generative ai, customer service outsourcing, other marketing, and Artificial Intelligence and was founded in 2023.
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Clients
- Agmo Studio
Industries
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273

MaxSource Private Limited
(3 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- Undisclosed
- 10 - 49 employees
- Vadodara, India
MaxSource Private Limited is a back office outsourcing company. They focus on back office outsourcing, content marketing, email marketing, affiliate marketing, and more and were founded in 2017. Their small team is in Vadodara, India and Santa Monica, California.

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274

Alert Communications
(2 Reviews) 2.8
- Timeliness
  2.8
- Service Excellence
  2.8
- Value
  2.8
- Would Recommend
  2.8
- $1,000+
- 250 - 999 employees
- Camarillo, CA
Alert Communications is an answering service. Their midsize team is located in Camarillo, California. Their services include voice services. The firm was established in 1965.

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Industries
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275

Swivelt
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $100,000+
- 10 - 49 employees
- Singapore, Singapore
Swivelt is a Singapore-based marketing and digital strategy company that was founded in 2018. They also offer business consulting, HR, and voice services. They primarily work with midmarket businesses in the advertising, e-commerce, and business services industries.

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Clients
- NetApp
Industries
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276

PCN - Professional Communications Network
(2 Reviews) 5.0
- Timeliness
  4.8
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Riverside, CA
PCN - Professional Communications Network is an answering service company from Riverside, Calif. It was founded in 1989 and now has a team of 12 that provides voice services to its clients.

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277

AMBSI Inc.
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Sayreville, NJ
AMBSI Inc., an insurance services & brokers company, was founded in 2016. They are based in Sayreville, New Jersey and have a small team. Their services include insurance services & brokers.

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278

RFS Business Solutions Pvt Ltd
(2 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 50 - 249 employees
- Kolkata, India
Back office outsourcing company RFS Business Solutions Pvt Ltd is located in Kolkata, India. The agency specializes in back office outsourcing, customer service outsourcing, and call center services and is midsize.The agency was founded in 2019.
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279

Outsource-X (Pty) Ltd
(1 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- Undisclosed
- 50 - 249 employees
- Cape Town, South Africa
Outsource-X (Pty) Ltd, an answering service and customer service outsourcing company, is located in Cape Town, South Africa. The agency offers call center services and customer service outsourcing and has a midsize team.The agency was founded in 2022.
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Industries
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280

BPM CONSULTING SAS

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Bogotá, Colombia
BPM CONSULTING SAS is a call center company. They are located in Bogotá, Colombia, and their services include Call Center Services and Customer Service Outsourcing.
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Clients
- ADMINISTRADORA DE LOS RECURSOS DEL SISTEMA GENERAL DE SEGURIDAD SOCIAL EN SALUD - ADRES
Industries
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281

PATLive
(8 Reviews) 4.9
- Timeliness
  5.0
- Service Excellence
  4.9
- Value
  4.8
- Would Recommend
  4.9
- Undisclosed
- 250 - 999 employees
- Tallahassee, FL
PATLive is a voice services provider based in Tallahassee, Fla. and founded in 1990. They specialize in voice services. They offer support in multiple languages, customizable scripts, video calls, and text messaging.

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Clients
- Brovil Associates LLC
Industries
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282

PREMIUMHELP
(4 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- New York, NY
PREMIUMHELP is a small non-voice bpo/back office services company launched in 2010. Their services include non-voice bpo/back office services, social media marketing, and graphic design. The agency is located in New York, New York.

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Industries
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283

Srisys Inc
(3 Reviews) 4.2
- Timeliness
  4.2
- Service Excellence
  4.2
- Value
  3.8
- Would Recommend
  4.3
- $1,000+
- 50 - 249 employees
- West Chester, OH
Founded in 2001, Srisys Inc is an IT consulting and software development firm. Srisys Inc’s 65 employees can be found in its West Chester, Ohio headquarters or its additional offices in Cincinnati, Ohio and India. Srisys Inc provides voice/call center services, BPO and back office services, and HR consulting and outsourcing to the government and consumer and financial services companies.

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Clients
- Cincinnati Parks
Industries
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284

Euroccor JSC
(1 Reviews) 4.5
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 50 - 249 employees
- София, Bulgaria
In София, Bulgaria, Euroccor JSC is a midsize answering service. Founded in 2005, the team provides voice services, non-voice bpo/back office services, and social media marketing.

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Industries
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285

MoveUp Solutions
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Kharkiv, Ukraine
MoveUp Solutions is a customer support company based in Las Vegas, with a second office in Kharkiv, Ukraine. Since its founding in 2013, their team of about 25 has provided voice/call center services, HR consulting and outsourcing, and social media marketing, and much more, to mainly small-and mid-sized businesses.

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Clients
- Liberty National
Industries
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286

The Hour - Back Office and Virtual Assistant Services
(2 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  4.8
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Great Neck Plaza, NY
The Hour - Back Office and Virtual Assistant Services is a Great Neck Plaza, New York-based back office outsourcing company. The agency provides back office outsourcing, customer service outsourcing, call center services, finance & accounting outsourcing (FAO), and more and is midsize.The agency was established in 2015.

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Industries
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287

Liveforce
(1 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 50 - 249 employees
- West Palm Beach, FL
Sms marketing company TheLiveForce is in West Palm Beach, Florida and Dubai, United Arab Emirates. The agency provides sms marketing, other digital marketing, call center services, customer service outsourcing, and more and is midsize.The agency was established in 2023.
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Industries
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288

Nelson & Co Solutions
(1 Reviews) 4.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 2 - 9 employees
- Weatherford, OK
Nelson & Co Solutions, a customer service outsourcing company, was launched in 2014. Their small team is located in Weatherford, Oklahoma. Their services include customer service outsourcing, business consulting, and back office outsourcing.

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Clients
- Schoolyard Snacks
Industries
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289

Call Center Pros
(4 Reviews) 4.5
- Timeliness
  4.6
- Service Excellence
  4.5
- Value
  4.4
- Would Recommend
  4.6
- $1,000+
- 250 - 999 employees
- Santo Domingo, Dominican Republic
Call Center Pros is an outsourcing firm based in Santo Domingo, Dominican Republic with a US office in Hollywood Fla. Established in 2010, Call Center Pros has 80 employees, and provides services including voice and non-voice business process outsourcing; Call Center Pros provides live chat and email support in addition to phone services.

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Industries
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290

Medical PA
(1 Reviews) 4.5
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- Undisclosed
- 10 - 49 employees
- Harlow, England
Answering service Medical PA was launched in 2005. The small team offers call center services, customer service outsourcing, and back office outsourcing. The company is in Harlow, United Kingdom.
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Industries
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291

Tafaseel BPO
(1 Reviews) 4.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $10,000+
- 1,000 - 9,999 employees
- Ajman, United Arab Emirates
Tafaseel BPO is an answering service company located in Ajman, United Arab Emirates; Dubai, United Arab Emirates and Ajman, United Arab Emirates. The large team provides Call Center Services, Sales Outsourcing, Customer Service Outsourcing, Recruiting, and more. The company was established in 2011.
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Clients
- Ministry of Economy
Industries
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292

Agents Republic Inc.
(1 Reviews) 4.5
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 250 - 999 employees
- Vancouver, Canada
Phone answering service Agents Republic Inc. Is headquartered in Vancouver, Canada; Budapest, Hungary and Toronto, Canada. The midsize firm was launched in 2018. Their services include voice services, non-voice bpo/back office services, BI & big data consulting & SI, and market research.
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293

HelloSells
(4 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Portland, OR
HelloSells is a lead qualification service based in Portland, Oregon with over 250 members. Founded in 2015, they offer lead capture and qualification services to clients ranging from startups to enterprises. They have worked in the fields of advertising and marketing, real estate, insurance, and health care, among other industries.

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Clients
- JaxInvest
Industries
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294

A1 Call Center
(3 Reviews) 4.8
- Timeliness
  4.8
- Service Excellence
  4.8
- Value
  4.5
- Would Recommend
  4.8
- $1,000+
- 250 - 999 employees
- Noida, India
A1 Call Center is a CISCO-based outsourcing call center in Noida, India. Founded in 2009, the company has a team of 6 that specialize in back office and call center services. They primarily work with clients in the consumer products, media, and education industries.

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Clients
- BetterU
Industries
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295

Ekant Infotech Solution
(2 Reviews) 4.8
- Timeliness
  5.0
- Service Excellence
  4.8
- Value
  4.8
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
- Lucknow, India
Ekant Infotech Solution is an answering service. Launched in 2016, the agency is in Lucknow, India. The small team offers voice services and custom software development.

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Industries
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296

Remote Ops Solutions
(2 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 10 - 49 employees
- Phoenix, AZ
Established in 2023, Remote Ops Solutions is a telephone answering service. The small team specializes in call center services, customer service outsourcing, and back office outsourcing. The firm is in Phoenix, Arizona.
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297

Icone Developer LTD

(0 Reviews)

Not yet reviewed.
- $50,000+
- 250 - 999 employees
Founded in 2006, Icone Developer LTD is a Commercial Brokerage Services company. Their services include Commercial Brokerage Services and Commercial Property Management.
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Industries
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298

LEVIEV'S
(12 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Tel Aviv-Yafo, Israel
Launched in 2006, Vadim Internet Solutions is a website development company. Based in Tel Aviv-Yafo, Israel, their small team focuses on web development, search engine optimization, product design, and application management & support.
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299

Talk2Rep
(6 Reviews) 4.0
- Timeliness
  4.0
- Service Excellence
  4.0
- Value
  4.1
- Would Recommend
  4.3
- $1,000+
- 250 - 999 employees
Talk2Rep is a business process outsourcing company from Fort Lauderdale, Fla. with another office in the Dominican Republic. Established in 2001, they have a team of about 100 that provides both voice and non-voice BPO/back office services.

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Clients
- Rosetta Stone
Industries
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300

Servixer, LLC
(1 Reviews) 5.0
- Timeliness
  0.3
- Service Excellence
  0.3
- Value
  0.3
- Would Recommend
  0.3
- $1,000+
- 50 - 249 employees
- Sheridan, WY
Servixer, LLC is a transcription company established in 2018. The midsize Sheridan, Wyoming-based team provides transcription, social media marketing, voice services, digital strategy, and more.
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