What are customer support services?

Customer support services provide swift and relevant help over the phone, email, or social media. It’s important because it helps businesses scale, boost retention, and improve customer relationships.

How much does it cost to work with a customer support company?

The cost of hiring a customer support company depends on a variety of factors, such as the type of support and the number of agents for the project. When partnering with a customer support company, the average cost per agent is around $2,500 to $3,500 per month.

How can outsourced customer support services help my business?

An outsourced customer support services company provides services that help clients care for their customers and boost customer satisfaction. These services include resolving confirms, handling inquiries and concerns, and processing returns and exchanges. Working with an outsourced customer support services company gives you access to professionals who understand the latest strategies and techniques to handle all customer interactions effectively. Ultimately, these companies are dedicated to helping brands succeed by assisting customers before, during, and after their purchases.

What kind of ROI (return on investment) should I expect when hiring an outsourced customer support services company?

Businesses should anticipate seeing a tangible return on their investment when partnering with an outsourced customer support services provider if the right measures and resources are implemented. This could include improved customer satisfaction, higher retention rates, and better customer lifetime value. Companies can also expect improved performance levels compared to competitors thanks to data-driven insights gathered through extensive research and analysis conducted by experienced professionals.

Top 100 Outsourced Customer Support Services

The Best of April 2024

Customer support refers to the service or assistance provided by businesses to their customers — before, during, and after the purchase. Its goal is to ensure customer satisfaction, immediately resolving any concerns and issues that might affect their experience with the company.

Jump to Most Reviewed Companies

List of the Best Customer Support Companies

271

Numa
(5 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Oakland, CA
Numa is an answering service based in Oakland, Calif., and founded in 2016. Their team of fewer than 50 specializes in voice services for clients ranging from small firms to large corporations in the fields of real estate, hospitality, and retail.

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Clients
- Emblush Beaute
Industries
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272

Alpha Assistant
(11 Reviews) 4.6
- Timeliness
  4.6
- Service Excellence
  4.6
- Value
  4.6
- Would Recommend
  4.6
- $1,000+
- 10 - 49 employees
- St. Louis, MO
Alpha Assistant, a small non-voice bpo/back office services and telephone answering service, is located in Fort Worth, Texas. The team focuses on non-voice bpo/back office services and voice services.

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Industries
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273

Redial BPO Call Center

(0 Reviews)

Not yet reviewed.
- $50,000+
- 250 - 999 employees
- San Diego, CA
Based in Tijuana, Mexico and Tijuana, Mexico, Redial BPO Call Center is a midsize non-voice bpo/back office services and answering service company. Their services include non-voice bpo/back office services and voice services.

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Clients
- Soaren Management
Industries
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274

Quality Contact Solutions
(8 Reviews) 4.6
- Timeliness
  4.4
- Service Excellence
  4.6
- Value
  4.6
- Would Recommend
  4.7
- $1,000+
- 10 - 49 employees
- Aurora, NE
Quality Contact Solutions is a call center solutions provider based in Aurora, Neb. that was established in 2007. Their team of more than 25 employees offers B2B telemarketing sales, B2C outsourced calls, QA, and call consulting.

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275

Turn Key Receptionist
(7 Reviews) 4.9
- Timeliness
  4.9
- Service Excellence
  4.9
- Value
  4.9
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Smeaton Grange, Australia
Turn Key Receptionist is a voice services agency located in Smeaton Grange, Australia. Founded in 2016, they have approximately 5 employees who focus on small business clients. They provide voice services.

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Clients
- H3C Plus
Industries
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276

RDI Corporation
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  4.5
- Undisclosed
- 1,000 - 9,999 employees
- Cincinnati, OH
RDI Corporation is a telephone answering service. The large Cincinnati, Ohio-based company was established in 1978. Their team offers voice services, IT managed services, market research, and non-voice bpo/back office services.

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Industries
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277

Xync Inc.
(5 Reviews) 4.7
- Timeliness
  4.8
- Service Excellence
  4.7
- Value
  4.5
- Would Recommend
  4.7
- Undisclosed
- 50 - 249 employees
- Marina del Rey, CA
Xync Inc. Is a sales outsourcing company. The Marina del Rey, California-based company was founded in 2017. The midsize team offers sales outsourcing, call center services, back office outsourcing, and customer service outsourcing.

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Industries
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278

NICE inContact
(4 Reviews) 3.8
- Timeliness
  3.0
- Service Excellence
  3.8
- Value
  3.3
- Would Recommend
  3.9
- $1,000+
- 1,000 - 9,999 employees
- Sandy, UT
NICE inContact is a call center software and voice services provider based in Sandy, Utah, that was established in1997. Their team of more than 1200 employees offers voice call services, inbound lead resolution, customer support, and a customer interaction cloud software.

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Industries
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279

TAS United
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  4.5
- Undisclosed
- 50 - 249 employees
- San Antonio, TX
Midsize answering service company TAS United, LLC, is headquartered in San Antonio, Texas. The team specializes in voice services and non-voice bpo/back office services.

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Industries
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280

Magellan Solutions Outsourcing Inc
(12 Reviews) 4.5
- Timeliness
  4.4
- Service Excellence
  4.5
- Value
  4.3
- Would Recommend
  4.5
- $10,000+
- 250 - 999 employees
- Mandaluyong, Philippines
Magellan Solutions is a call center and BPO company from Mandaluyong, Philippines with a second office in Brisbane, Calif. It was founded in 2005 and has now grown to a team of 185 employees. Magellan Solution provides both voice and non-voice BPO/back office services.

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281

ModSquad
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  4.5
- Undisclosed
- 10,000+ employees
- Sacramento, CA
ModSquad, a public relations company, was founded in 2007. In San Francisco, California, their midsize team offers public relations, IT managed services, IT staff augmentation, and IT strategy consulting.

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Clients
- Warner Brothers
Industries
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282

Fusion Global Services
(1 Reviews) 4.0
- Timeliness
  5.0
- Service Excellence
  4.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- 6th Of October, Egypt
Fusion Global Services (FGS) is a BPO company based in Giza, Egypt. The company, founded in 2016, has a core team of more than 20 that provides voice services, HR services, business consulting, non-voice BPO/back office services, and transcription services. FGS serves mid-market and other-sized companies in various industries that include business services, consumer products & services, and gaming.

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Clients
- Bosta
Industries
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283

ProComm
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  4.3
- Would Recommend
  4.5
- $1,000+
- 10 - 49 employees
- Palo Alto, CA
ProComm is a teleservice company based in Palo Alto, Calif. Founded in 1991, they have about 50 employees and have clients in the healthcare industry. They specialize in voice and BPO services.

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Industries
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284

Premier BPO
(4 Reviews) 4.1
- Timeliness
  4.1
- Service Excellence
  4.1
- Value
  3.8
- Would Recommend
  3.8
- $1,000+
- 250 - 999 employees
- Clarksville, TN
Premier BPO is an outsourcing firm based in Clarksville, Tennessee, that was established in 2003. Their team of 136 employees offers voice services, BPO services, and HR consulting & outsourcing.

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Clients
- Inc. 5000
Industries
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285

Oneresource Virtual Assistants Ltd
(4 Reviews) 4.8
- Timeliness
  4.8
- Service Excellence
  4.8
- Value
  4.8
- Would Recommend
  4.5
- $1,000+
- 10 - 49 employees
- Banbury, United Kingdom
Oneresource Virtual Assistants Ltd is a virtual assistant services company based in Banbury, U.K. The company, founded in 2009, has a core team of around ten that provides, among others, non-voice BPO/back office services, marketing strategy and bookkeeping services to small companies.

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Clients
- James's Place Wealth Management
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286

Rabbit & Pork
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
- London, United Kingdom
Call center company Rabbit & Pork is headquartered in London, United Kingdom. The company focuses on voice services, digital strategy, and other digital marketing and is midsize.The company was established in 2018.

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Industries
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287

Agents Republic Inc.
(1 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  5.0
- $1,000+
- 250 - 999 employees
- Vancouver, Canada
Phone answering service Agents Republic Inc. Is headquartered in Vancouver, Canada; Budapest, Hungary and Toronto, Canada. The midsize firm was launched in 2018. Their services include voice services, non-voice bpo/back office services, BI & big data consulting & SI, and market research.
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288

Leverage Contact Center
(2 Reviews) 4.8
- Timeliness
  5.0
- Service Excellence
  4.8
- Value
  3.8
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Talatona, Angola
Leverage Contact Center is a customer service company in Luanda, Angola. Founded in 2018, they have about 16 employees that serve mostly midmarket clients in the consumer products, telecommunications, and supply chain sectors. Services include voice services, back-office services, and air freight.

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Clients
- Nuvibrands
Industries
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289

DeskMoz
(4 Reviews) 3.6
- Timeliness
  3.6
- Service Excellence
  3.6
- Value
  3.5
- Would Recommend
  3.6
- $1,000+
- 50 - 249 employees
- Jaipur, India
DeskMoz is a BPO company based in Jaipur, India. Founded in 2005, their team of approximately 100 employees provides non-voice BPO and back office services.

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Industries
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290

Apex Global
(1 Reviews) 4.0
- Timeliness
  3.5
- Service Excellence
  4.0
- Value
  4.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Austin,
Apex Global is a voice services and finance firm based in. Founded in 2018, their team of 8 serves clients in the business services and IT sectors. Services include customer service, virtual reception, and online support.

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Clients
- Spectrum
Industries
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291

Sonnecto
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
- Prishtina, Kosovo
Sonnecto is an IT firm based in Pristine, Kosovo with more than 50 employees. Founded in 2018, they are experts in IT managed services, finance and accounting outsourcing, and custom software development solutions for small and mid-market businesses.

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Clients
- Simplify Tenders
Industries
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292

Cosmic Sounds - Dubbing Voice Over Company
(1 Reviews) 4.5
- Timeliness
  4.5
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- New Delhi, India
With offices in Mumbai and New Delhi, India, Cosmic Sounds - Dubbing Voice Over is an audio & video localization and translation services company. Since 2008, their small team of six has been specializing in voice services and other digital marketing efforts for primarily small businesses.

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Clients
- DHIRA
Industries
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293

Rozlin Financial Group, Inc.
(2 Reviews) 4.0
- Timeliness
  4.0
- Service Excellence
  4.0
- Value
  4.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Sycamore, IL
Rozlin Financial Group, Inc. is a licensed and bonded collection agency founded in 2008 in Sycamore, Ill. with no more than 50 employees. They offer voice services and back-office services for small and mid-market firms alike.

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Clients
- Petland
Industries
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294

Dynamic Business Outsourcing Solutions
(1 Reviews) 4.0
- Timeliness
  4.0
- Service Excellence
  4.0
- Value
  4.0
- Would Recommend
  4.0
- $5,000+
- 50 - 249 employees
- Quezon City, Philippines
Dynamic Business Outsourcing Solutions is an offshore staffing company headquartered in Cubao, Philippines. Founded in 2015, they now have about 30 employees. They offer voice services, non-voice BPO and back office services, and web design services to primarily midmarket firms and small businesses in the following industries: financial services, consumer products and services, and advertising and marketing.

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Clients
- Alpha Group
Industries
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295

Pure Moderation

(0 Reviews)

Not yet reviewed.
- $10,000+
- 1,000 - 9,999 employees
- Hoang Mai, Vietnam
Non-voice bpo/back office services company Pure Moderation was founded in 2006. They are headquartered in Hoang Mai, Vietnam and have a large team. Their services include non-voice bpo/back office services, application testing, voice services, and mobile app development.
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Clients
- Social Networks
Industries
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296

DelonApps
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
- Lagos, Nigeria
DelonApps is an IT staff augmentation company. The small Lagos, Nigeria-based company was founded in 2018. Their services include IT staff augmentation, voice services, HR services, non-voice bpo/back office services, and more.

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Industries
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297

Hi-Deas Expedient Solutions Limited
(1 Reviews) 4.5
- Timeliness
  4.0
- Service Excellence
  4.5
- Value
  4.0
- Would Recommend
  4.0
- $25,000+
- 10 - 49 employees
- Lagos, Nigeria
Hi-Deas Expedient Solutions Limited is a non-voice bpo/back office services company. Their small team is in Ikeja, Nigeria. The agency provides non-voice bpo/back office services and voice services. The agency was established in 2013.

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Industries
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298

Maxtech Data House Private Limited
(2 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 250 - 999 employees
- Delhi, India
Max BPO is a call center agency headquartered in Nanaimo, Canada, with offices in Noida, India, and Takoma Park, Md. Since 1997, their team of 52 has provided clients with voice services, non-voice BPO/back-office services, and finance & accounting outsourcing expertise. Their call center services focus on B2C telemarketing, answering services, and virtual receptionist services, among others.

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Clients
- Digiperform
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299

Infinit-O
(4 Reviews) 4.1
- Timeliness
  4.1
- Service Excellence
  4.1
- Value
  3.6
- Would Recommend
  4.3
- $1,000+
- 1,000 - 9,999 employees
- Pasay City, Philippines
Infinit-O is an outsourcing firm headquartered in Makati City, Philippines, with other offices in the United States, Australia, and the United Kingdom. Founded in 2005, their team of around 375 specializes in voice and non-voice BPO services, and transcriptions for clients in the medical industry.

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Industries
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300

Origen BPO
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 50 - 249 employees
- Medellín, Colombia
Based in Medellín, Colombia, Origen BPO is a small phone answering service. Their services include voice services and non-voice bpo/back office services.

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