Amevalue

Amevalue was hired by LOOQS, an online gummy supplement store, to build a high-performing, multilingual customer experience function. The goal was to provide fast and accurate help across multiple channels and transform customer support from a cost center to a growth lever. Amevalue was chosen for their competitive pricing, cultural fit, and value for cost. The team provided end-to-end customer support for direct-to-consumer e-commerce, including email, live chat, social media support, order management, and policy handling. They also made proactive improvements to customer experience and integrated seamlessly with Gorgias and Shopify for efficient order data management.

WaveRise, a digital marketing company, engaged Amevalue for customer service outsourcing and social media management. The objective was to ensure stable operations, fast incident handling, and multilingual customer care that would protect conversion and retention during marketing campaigns. Amevalue was selected for their cultural fit, cost-effectiveness, and alignment with company values. They provided IT support, customer support, and HR and delivery governance. They also built and managed a dedicated agent team aligned with WaveRise’s project milestones, ensuring seamless handover from development to support and maintaining service continuity during launches and campaigns.