SWITCH360

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Founded in 2021, SWITCH 360 is an answering service company. Their midsize team is located in Los Angeles, California. Their services include call center services, customer service outsourcing, digital strategy, search engine optimization, and more.

Client Insights

Industry Expertise

Business services

30%

Hospitality & leisure

25%

eCommerce

20%

Information technology

15%

Financial services

5%

Other industries

5%

Client Size Distribution

Small Business (<$10M) 75%

Midmarket ($10M - $1B) 25%

Common Project Size

This provider does not have any client reviews.

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

5.0
2 Reviews

SWITCH 360 was hired by VividGram, an Instagram services provider, to manage their customer support services. The company was selected due to its high ratings, affordable pricing, great cultural fit, and good value for cost. A team of 2-5 employees from SWITCH 360 was assigned to handle all customer queries. The project was completed successfully, with the client finding SWITCH 360 through an online search and choosing them over other companies for their high ratings and value for cost.

In another project, SWITCH 360 was contracted by WAATR, a UVC bottle retailer, to provide call center services. The goal was to manage customer queries, refund inquiries, and order management. SWITCH 360 was chosen based on their high ratings, budget-friendly pricing, excellent cultural fit, and alignment with the company's values. A team of 2-5 employees was assigned to handle customer queries on Zendesk and manage orders on Shopify. The project was successfully completed, with the client expressing satisfaction with SWITCH 360's high ratings, affordability, and alignment with their company values.

Timeliness

5.0

Service Excellence

5.0

Value

5.0

Would Recommend

5.0