Reps Direct
visit site- $1,000+
- 2 - 9 employees
- Las Vegas, NV
Reps Direct is a back-office service provider headquartered in Las Vegas, Nevada. Founded in 2015, their team of 7–8 employees assists small to mid-sized clients with their daily administrative and customer support operations. Over 70% of the clients they serve are e-commerce businesses, and they specialize in answering services, order processing, and inbound appointment scheduling.
Client Insights
Industry Expertise
70%
20%
5%
5%
Client Size Distribution
Small Business (<$10M) 50%
Midmarket ($10M - $1B) 50%
Common Project Size
<$10K 2 projects
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Reps Direct was contracted by an online dating website to provide outsourced customer support. The company was facing challenges with handling customer service and sought a solution that would not only be experienced but also courteous and understanding. Reps Direct's unique offering of providing a dedicated agent proved to be a significant factor in their selection. The agent handled subscription lookup, cancellations, refunds, and general site queries during normal weekday business hours. The client has praised the consistent and professional service provided by their dedicated agent and project manager, mentioning it has significantly reduced stress and improved customer experience.
The company Shirtquarters.com, an online T-shirt seller, hired Reps Direct for customer service and data entry tasks. The company was seeking a reliable solution to take over some of the more tedious tasks. Prior to hiring Reps Direct, the company had been using individuals from Upwork, but found them unreliable. Reps Direct was chosen for their organizational structure and clear communication, with no language barrier. The team from Reps Direct managed customer service and updated new items and images on the client's stores. The client found the process streamlined and efficient, with any issues promptly addressed via email. This has enabled the client to focus on more strategic tasks, contributing to their overall business objectives.