Reps Direct
visit site- $1,000+
- 2 - 9 employees
- Las Vegas, NV
Reps Direct is a back-office service provider headquartered in Las Vegas, Nevada. Founded in 2015, their team of 7–8 employees assists small to mid-sized clients with their daily administrative and customer support operations. Over 70% of the clients they serve are e-commerce businesses, and they specialize in answering services, order processing, and inbound appointment scheduling.
Client Insights
Industry Expertise
70%
20%
5%
5%
Client Size Distribution
Small Business (<$10M) 50%
Midmarket ($10M - $1B) 50%
Common Project Size
<$10K 2 projects
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Reps Direct successfully provided outsourced customer support for an online dating website. The company was hired when the client's customer service workload became overwhelming. Reps Direct was tasked with handling subscription lookups, cancellations, refunds, and general site inquiries. The client appreciated the dedicated agent provided by Reps Direct, who quickly became familiar with the product, enhancing the customer experience. The client was relieved of much stress and was satisfied with the one-on-one interaction and the lack of contractual obligations. The only downside was the high cost of 24/7 coverage.
For Shirtquarters.com, Reps Direct was hired for customer service and data entry tasks. The aim was to offload some of the more tedious tasks from the company founder's plate. The decision to hire Reps Direct was influenced by the client's past experiences with unreliable freelancers from Upwork. The client was impressed by Reps Direct's setup and the absence of a language barrier. The team was responsible for handling customer service and uploading new items and pictures on all the client's stores. The client communicated with a manager and the rest of the team via email.