NICE Global
visit site- $1,000+
- 250 - 999 employees
- Montego Bay, Jamaica
Midsize phone answering service NICE, is in Montego Bay, Jamaica. Their services include voice services and non-voice bpo/back office services.
Client Insights
Industry Expertise
20%
20%
20%
15%
15%
10%
Client Size Distribution
Small Business (<$10M) 15%
Midmarket ($10M - $1B) 65%
Enterprise (>$1B) 20%
Common Project Size
$10,000,000m+ 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
NICE Global was hired by Asurvio, LP, a company that provides automated support with human assistance to millions of consumers worldwide. The objective of the project was to handle customer billing questions and provide human assistance to improve customer LTV and NPS. The company also required objective customer support data to enhance their roadmap. NICE Global was chosen for their affordable pricing, good value for cost, and aligned company values. A team of 2-5 NICE Global employees was assigned to answer all customer inquiries via phone and chat, with the scope of inquiries covering billing and product support. The team was tasked with providing answers, solutions, or offers to meet customer needs, including down sells and technical assistance when necessary. NICE Global was successful in mitigating negative reviews and chargebacks, improving customer LTV and NPS, and providing valuable data to Asurvio's product team.