NICE Global
visit site- $1,000+
- 250 - 999 employees
- Montego Bay, Jamaica
Midsize phone answering service NICE, is in Montego Bay, Jamaica. Their services include voice services and non-voice bpo/back office services.
Client Insights
Industry Expertise
20%
20%
20%
15%
15%
10%
Client Size Distribution
Small Business (<$10M) 15%
Midmarket ($10M - $1B) 65%
Enterprise (>$1B) 20%
Common Project Size
$10,000,000m+ 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
NICE Global was engaged by Asurvio, LP, a company providing automated support with human assistance to consumers worldwide, to handle customer billing questions and provide human assistance to improve customer lifetime value and net promoter score. The project involved a team of 2-5 employees from NICE Global who answered customer inquiries via phone and chat, covering billing and product support inquiries. The team provided customers with answers, solutions, or offers to satisfy their needs, including down sells and technical assistance when necessary. The project achieved its objectives, and the client was satisfied with the pricing, value for cost, and alignment with company values that NICE Global offered.
In another project, NICE Global was hired by Coach USA, a transportation company, to provide call center and BPO services. A team of 50-60 employees from NICE Global was assigned to deliver best-in-class customer service while keeping costs low. The project was successful, and the client was pleased with the value for cost provided by NICE Global. The team's ability to deliver high-quality customer service without service interruption was highly appreciated by the client.