NICE Global
visit site- $1,000+
- 250 - 999 employees
- Montego Bay, Jamaica
Midsize phone answering service NICE, is in Montego Bay, Jamaica. Their services include voice services and non-voice bpo/back office services.
Client Insights
Industry Expertise
20%
20%
20%
15%
15%
10%
Client Size Distribution
Small Business (<$10M) 15%
Midmarket ($10M - $1B) 65%
Enterprise (>$1B) 20%
Common Project Size
$10,000,000m+ 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
NICE Global successfully completed a project for Asurvio, LP, a company that provides automated support to consumers. Asurvio hired NICE Global to handle customer billing questions, provide human assistance, and gather customer support data. NICE Global was chosen for its budget-friendly pricing, good value for cost, and company values that aligned with Asurvio. The team from NICE Global, consisting of 2-5 employees, managed all customer inquiries via phone and chat, providing answers, solutions, and offers to satisfy customer needs. These offers included down sells and technical assistance when necessary. The project was successful and met all of Asurvio's objectives.
In another project, NICE Global provided call center and BPO services for Coach USA, a transportation company. The primary goals were to deliver best-in-class customer service and keep costs low without service interruption. NICE Global was chosen for this project due to its good value for cost. A large team of 50-60 employees from NICE Global was assigned to this project. They successfully delivered on the project goals, providing excellent customer service while maintaining low costs, without any disruption to service. The project was deemed a success by Coach USA.