Lambent Outsourcing

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Atelier Lumikha is a non-voice bpo/back office services company. Launched in 2005, the team focuses on non-voice bpo/back office services, voice services, content marketing, corporate training, and more. Their small company is Dumaguete, Philippines-based.

Client Insights

Industry Expertise

Hospitality & leisure

40%

Business services

20%

Financial services

10%

Information technology

10%

Real estate

10%

Supply Chain, Logistics, and Transport

10%

Client Size Distribution

Small Business (<$10M) 80%

Midmarket ($10M - $1B) 20%

Common Project Size

$200K-$999K 2 projects

$10K-$49K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

5.0
4 Reviews

Lambent Outsourcing successfully completed a web design project for a UK-based consulting company. As a new business, the client needed a strong brand image and website to attract potential clients. Lambent Outsourcing was chosen due to their past performance and their ability to understand and meet the client's business needs. The project involved several meetings to discuss and develop the design and branding of the company and website. The client was particularly impressed with Lambent's expertise, innovation, and quality of work, with the project manager, Harry Fozzard, ensuring seamless delivery of results.

In another project, Lambent Outsourcing managed an email marketing campaign for a financing company. The client, who had a previous professional relationship with Lambent's CEO, was impressed with the quality of Lambent's work. The project included list acquisition, list hygiene, creative and copywriting for multiple landing pages, tracking, and flawless execution. The project was carried out in stages, including discovery, comps, budgeting, A/B testing, and finally, launch. The client worked directly with the CEO, with minor interactions with the CFO on budget approvals.

Lambent Outsourcing also provided business services for a financial lending company looking to set up back-office operations. The client had previously worked with Lambent and was impressed with their work and the continuity provided by their stable team. The project involved scoping the market, facilitating conversations with regulators and lawyers, overseeing the management of legal and accounting firms for licensing, and localizing the client's operations from Mexico to the Philippines. This included building out a culturally acceptable collections process, credit model, and sales process. The client worked with Lambent's entire team, from executives to entry-level staff.

Timeliness

4.6

Service Excellence

4.9

Value

4.9

Would Recommend

5.0

Awards

37331

2022

36739

2022

37746

2022