Lambent Outsourcing

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Atelier Lumikha is a non-voice bpo/back office services company. Launched in 2005, the team focuses on non-voice bpo/back office services, voice services, content marketing, corporate training, and more. Their small company is Dumaguete, Philippines-based.

Client Insights

Industry Expertise

Hospitality & leisure

40%

Business services

20%

Financial services

10%

Information technology

10%

Real estate

10%

Supply Chain, Logistics, and Transport

10%

Client Size Distribution

Small Business (<$10M) 80%

Midmarket ($10M - $1B) 20%

Common Project Size

$200K-$999K 2 projects

$10K-$49K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

5.0
4 Reviews

Lambent Outsourcing was hired by a Fintech consumer lender to set up their back-office operations. This included everything from strategy, budget planning, process design, and implementation. Lambent was chosen due to their impressive past work and the continuity provided by their low staff turnover rate. The firm helped the lender expand their operations from Mexico to the Philippines, building out a culturally acceptable collections process, credit model, and sales process tailored to the new market. The client was pleased with the consistency and quality of work provided by the Lambent team.

A specialist consultancy company hired Lambent Outsourcing to create their business image and branding, including brand and website design and business promotion. The company had worked with Lambent on previous projects and were impressed with their expertise and ability to understand the company's goals. Lambent presented several design solutions for the company's branding and website, adapting them to the changing needs of the business. The company is currently working with Lambent on website content and marketing strategies.

A business financing solutions company hired Lambent Outsourcing to plan and execute an email marketing campaign targeting SMB decision makers. The CEO of the company had previously worked with Lambent's CEO and was impressed with the quality of their work. Lambent provided an end-to-end solution including list acquisition, list hygiene, creative and copy including multiple landing pages, tracking, and flawless execution. The CEO was the main point of contact throughout the project, with minor interaction with the CFO on budget approvals. The client was pleased with Lambent's work and the quality of the final product.

Timeliness

4.6

Service Excellence

4.9

Value

4.9

Would Recommend

5.0

Awards

37746

2022

36739

2022

37331

2022