Anserve Inc.

Anserve Inc. was hired by Shore Dermatology to provide call center services during peak times and after hours. The dermatology practice selected Anserve due to its high ratings, affordable pricing, and positive referral. A single team member from Anserve was assigned to the project to handle incoming calls when the practice's staff was insufficient. The feedback from Shore Dermatology indicates satisfaction with Anserve's services, as evidenced by the referral and high ratings.

For the RWJ Barnabas Medical Group, Anserve Inc. was tasked with providing after-hours triage services for on-call physicians. The decision to hire Anserve was based on its high ratings and a positive referral. The team, consisting of 2-5 employees, was responsible for handling patient calls after hours and on weekends, providing direction to patients or connecting them as needed. The medical group communicated with Anserve primarily through email or messaging apps. The feedback indicates a satisfactory service as the medical group found Anserve through a referral and selected them for their high ratings.

In the case of a dental practice, Anserve Inc. was brought on board to handle incoming calls from patients when the office was not open, including during lunch hours and overnight. The dental practice found Anserve online and chose them over another service provider due to their appealing service offerings. The team at Anserve, led by the Office Manager Karen and a shift manager, handled patient calls, reported any activity to the dental practice, and took further action in cases of emergency. The dental practice pays Anserve $400 per month for their services. The engagement, which started in December 2022, is ongoing, indicating the dental practice's satisfaction with Anserve's services.