The Agentsy BPO

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The Agentsy BPO is a Cape Town, South Africa-based customer service outsourcing company. The midsize team offers customer service outsourcing, sales outsourcing, and finance & accounting outsourcing (FAO) and was launched in 2018.

Client Insights

Industry Expertise

Business services

50%

Retail

15%

eCommerce

15%

Financial services

10%

Gaming

10%

Client Size Distribution

This provider has not added their client sizes.

Common Project Size

$10K-$49K 1 project

$50K-$199K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

5.0
3 Reviews

The Agentsy BPO was hired by an Advertising & Marketing company to drive lead generation, sales, and customer service KPIs. The team of over 50 delivered a complete outsourced solution, meeting every target and KPI, and handling marketing and PR across a multitude of brands. The client found The Agentsy BPO through an online search and referral, and chose them for their high ratings, culture fit, value for cost, and aligned company values. The client praised The Agentsy BPO for their value-driven service and competitive rates.

Signature Travel, a luxury online travel agency, hired The Agentsy BPO to provide multilingual travel agents, increase revenue, and decrease overhead costs. The team of 6-10 employees was selected due to high ratings, culture fit, cost value, and a referral. The Agentsy BPO was successful in increasing the agency's global reach and performance, and helping them recover from a sales slump.

Travati, a membership-based exclusive travel club, engaged The Agentsy BPO to increase memberships, sales and revenue, and customer retention. The small team of 2-5 was found through an online search and was chosen for their high ratings, culture fit, value for cost, and aligned company values. The Agentsy BPO was instrumental in helping Travati increase their membership base and sales revenue, proving to be a valuable outsourcing partner for the travel club.

Timeliness

5.0

Service Excellence

5.0

Value

5.0

Would Recommend

5.0