AnswerLive

AnswerLive has been providing after-hours answering services for a health clinic since 2015. The company was tasked with handling phone calls to allow the clinic staff to communicate with the hospital without using their personal cell phone numbers. AnswerLive established a secure texting system that relays information through SMS, allowing the on-call clinic staff to respond to the hospital directly after receiving the message. The client has invested between $10,000–$25,000 in this ongoing partnership, and is satisfied with the solution provided by AnswerLive.

In another project, AnswerLive has been offering answering services for Centrex Pressure Washing Service since 2002. The client needed a live person to answer the phone and redirect calls instead of using an answering machine or automated service. AnswerLive has been screening calls and redirecting messages through text messages and email, enabling the client to respond promptly. The client has spent between $5,000–$10,000 on this ongoing service and is pleased with the performance of AnswerLive.

AnswerLive has been providing 24/7 answering services for Conduent Inc., a transaction processing company in the tolling business, since July 2010. The client required a way for state and agency staff to reach them after hours and specifically wanted onshore human interaction. AnswerLive's agents take messages noting the caller’s name, phone number, location, and problem in one sentence and pass the message to the client. If an agent can't reach one of the client's employees over the phone after five minutes, they follow an escalation spreadsheet to call someone in a higher position. The client spends about $15,000–$20,000 per year on these services and is satisfied with AnswerLive's performance.