AnswerLive

AnswerLive completed a project for a health clinic, providing after-hours answering services. The outpatient treatment center needed a way to handle phone calls without using personal cell phone numbers. AnswerLive established a secure texting system that relayed information about patients through SMS. The clinic has invested $10,000-$25,000 in this service and the partnership began in 2015 and is ongoing. The clinic has been satisfied with the services provided by AnswerLive, as it has significantly improved their after-hours communication process.

In another project, AnswerLive provided 24/7 answering services for Conduent Inc., a transaction processing company in the tolling business. The company needed a way for state and agency staff to reach them after hours. AnswerLive's agents took messages noting the caller's name, phone number, location, and problem in one sentence. They then passed the message to Conduent Inc. If an agent couldn't reach an employee over the phone after five minutes, they followed an escalation process to call someone in a higher position. The company spends about $15,000-$20,000 per year on this service. The partnership began in July 2010 and is ongoing. Conduent Inc. has been satisfied with AnswerLive's services, appreciating their efficiency and reliability.

AnswerLive also provided answering services for Centrex Pressure Washing Service. The company's president wanted a live person to answer phone calls and redirect them, rather than using an answering machine or automated service. AnswerLive screened calls and redirected messages through text messages and emails. This allowed the president to respond within minutes, regardless of his location. The partnership, which began in 2002, has cost Centrex Pressure Washing Service between $5,000-$10,000 so far. The company has been pleased with the services provided by AnswerLive, noting their effectiveness in improving communication.