Omnie Integrated Services Inc.

Omnie Integrated Services Inc. was hired by a segment of nVent, a high-performance electrical company, to manage their customer service channels globally. The project involved offering 24/7 support in multiple languages across various platforms including phone, email, Instagram, Facebook, Twitter, and Google reviews. Omnie was chosen for their comprehensive solution, which included both the technological infrastructure and the personnel to handle the volume of customer interaction. The team from Omnie, which included a Client Success Director, a Customer Service Training Coordinator, and an Account Executive, provided detailed reporting on all contact channels and customer satisfaction scores. This data-driven approach helped nVent to identify product issues and areas for business improvement. The project was successfully managed with minimal input from nVent, showcasing Omnie's ability to deliver efficient, self-sufficient services.