Gold Cross Answering Service

Gold Cross Answering Service provided call center services for a national water filtration company. The company needed a service that could handle customer calls after hours and during weekends. Gold Cross Answering Service took over the company's phone lines from 5 pm to 8 am, handling incoming calls and dispatching them to local dealers for emergency services. If no emergency service was required, they would send an email the next day summarizing the call. The engagement began in 2010 and is still ongoing, demonstrating the client's satisfaction with the service.

Gold Cross Answering Service also provided answering services for a water filtration company that operates dealerships in Chicago and the Mid-Atlantic regions. The company needed a service that could ensure a personal one-on-one experience for every customer calling into any of their dealerships. Gold Cross Answering Service was chosen for their ability to not only take messages but also handle emergency calls, potentially reducing equipment and property damages. The setup process was straightforward and the service included a call forwarding number and an emergency calling tree.

In another project, Gold Cross Answering Service provided answering services for a nonprofit private organization that licenses treatment foster homes. The organization needed a service that could help staff connect with foster families in crisis after hours and during weekends. Gold Cross Answering Service was chosen over 20 years ago and has been greatly valued for its ability to connect families in need with a staff person, preventing them from having to leave a voicemail and wait for a response. The service also assists during the workday when staff schedules are busy.