Gold Cross Answering Service
visit site- Undisclosed
- 10 - 49 employees
- Lake Hallie, WI
Gold Cross Answering Service is a live answering service company located in Chippewa Falls, Wis. They were founded in 1980. With about 9 employees, they provide voice services and non-voice back-office services to clients primarily in the real estate, healthcare, and medial industries.
Client Insights
Industry Expertise
30%
20%
20%
20%
10%
Client Size Distribution
This provider has not added their client sizes.
Common Project Size
<$10K 5 projects
Clients
- GW Pumps & Purification
Highlights from Recent Projects
Gold Cross Answering Service provided call center services for a national water filtration company. The goal was to ensure 24/7 availability to customers. To achieve this, the company's phones were switched over to Gold Cross after 5 pm and returned at 8 am. Gold Cross handled incoming calls, dispatched them to local dealers for emergency services, or sent an email recap for non-emergency calls. The engagement, which began in 2010, continues to date, demonstrating the effectiveness and reliability of Gold Cross's service.
In another project, Gold Cross provided answering services for a water treatment and filtration company. The objective was to ensure that no customer reached a voicemail box, regardless of the time of day. Gold Cross was selected for their ability to handle emergency calls effectively, potentially reducing damages to equipment and property. They set up call forwarding numbers for each location and established a calling tree for emergencies. The setup process was straightforward, making it easier for the company to maintain a personal touch with every customer.
Gold Cross also provided answering services for a non-profit organization that licenses treatment foster homes. The aim was to connect staff with foster families in crisis after hours and during busy workdays. Gold Cross was chosen over 20 years ago and continues to provide valuable service, connecting families in need with a staff person rather than leaving them to voicemail. The organization's staff cover the service on a rotating weekly basis, ensuring constant availability.